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收费站里的"中国速度":当免费倒计时遇上温情加速键
Sou Hu Cai Jing· 2025-10-09 05:47
师傅快走!还剩三分钟!"夜幕下的收费站,穿荧光背衣的工作人员小跑着挨个敲打车窗。时钟指向23:57分,十余辆车仍在ETC车道鱼贯而入,收费员王琳 踮着脚对百米外的车队挥手大喊:"绿色通道还能过三辆!"这一刻,高速公路免费通行的倒计时牌与人性化服务的温度计同时抵达峰值。 这些站在政策转换节点的"人形计时器",构成了独特的中国交通景观。在浙江某收费站,工作人员提前半小时就开始用喇叭循环提醒;四川山区收费站则派 出引导车,护送最后一批车辆冲刺免费时段;更有收费员发明"三车并行"疏导法,让道闸保持45度角抬升状态。这些看似焦急的催促背后,是基层工作者 对"惠民政策最后一公里"的执着守护。 数字见证着这场温情"加速度"的规模。今年春节期间,全国高速公路免费时段最后两小时车流量激增40%,而纠纷投诉量同比下降62%。在广东虎门大桥 站,工作人员创造过单车道1分钟放行8辆车的纪录;江苏某收费站甚至启用备用票据打印机,确保司机"抢"出来的免费资格都有凭证。这些数据折射出中国 公共服务从"刚性执行"到"柔性服务"的进化轨迹。 司乘人员的反馈更显人间烟火气。货车司机老李在抖音分享:"收费员姑娘嗓子都喊哑了,还帮我推了抛锚的车"; ...
商家是“村民” 游客为“邻居”
Ren Min Ri Bao· 2025-10-07 21:51
"我们把所有的商家叫'村民',所有的游客叫'邻居'。"合作村运营公司负责人邓世尧介绍莺花巷时,强 调了社区改造过程中体现的人文关怀。为了丰富群众文化生活,社区已成功举办多场"村晚",吸引了大 批"村民"与"邻居"前来参加;此外,树下音乐会、民俗游园会等活动,也将"服务周边一公里"的社区运 营理念落到实处。 在这一现代社区人文空间中,成立于2023年的合作村夜校打出了招牌,成为重庆最早的一批成人夜校, 吸引大量年轻人下班后前来学习。"青年夜校是由合作村文明实践点与合作村运营公司共同打造。"合作 村夜校负责人王朝介绍,"2023年10月,五里店街道以'政府主导、社会参与、多元投入'的方式开办夜 校。目前共开设烘焙、茶艺等100余门课程,吸引数千名学员'白天上班,晚上学艺'。"据了解,五里店 街道通过政府购买的形式,一方面每月组织3至5堂的免费公益课,另一方面通过提供师资、场地保障等 确保低价收费。 改造后的江北区莺花巷合作村青年国际社区。 江北区委宣传部供图 位于重庆市江北区五里店街道的莺花巷合作村片区为原长安机器厂旧建筑群所在地,多数建筑始建于20 世纪50年代。曾经,莺花巷因不远处的莺花碛(qì)而闻名。每至 ...
伊利欣活×记忆咖啡馆:用“欣”守护阿尔茨海默病群体
Zhong Jin Zai Xian· 2025-09-25 11:39
营养传情:夯实日常所需的健康底气 在今年 9 月 21 日世界阿尔茨海默病日期间,伊利欣活与上海市浦东新区洋泾社区文化活动中心「记忆 咖啡馆」携手发起"用'欣'守护计划"。怀揣"记忆会消失,用'欣'守护爱"的初心,品牌以纪实影像记录 温暖、以营养支持传递关怀、以场景互动搭建理解桥梁,为认知障碍群体送去专属守护。如今我国阿尔 茨海默病患者已近1700万,占全球总病例的近30%,这份行动,正是想为这千万人驱散"被误解、被嫌 弃"的阴霾。 镜头映暖:捕捉认知障碍者的生命微光 伊利欣活为「记忆咖啡馆」创作纪实短片,镜头聚焦店内的"老宝贝"——阿尔兹海默群体。在这里,围 裙加身的他们专注制作咖啡、微笑接待客人,指尖的每一个动作,既是对认知能力的锻炼与衰退的延 缓,也在悄然重拾久违的自信与价值感。「记忆咖啡馆」本就是社会观察认知障碍群体的一扇窗,而短 片让这扇窗愈发明亮:阿尔茨海默症或许会模糊记忆,却带不走对生活的热忱,双手依然能为世界增添 温暖。 "老宝贝"每日在咖啡馆忙碌,还需参与手工、音乐疗愈等活动,体力消耗不言而喻。伊利欣活将这份需 求记挂于心,持续向「记忆咖啡馆」送去高品质鲜牛奶、淡奶油及专属营养奶粉。这些物资 ...
九牧上线服务工程师“双保险”,打造行业服务新标杆
Sou Hu Wang· 2025-09-24 02:48
Core Viewpoint - Jomoo Group has taken significant steps to protect the rights of grassroots workers by implementing a "double insurance" policy for over 12,000 certified service engineers, becoming the only company in the sanitary ware industry to do so [1][2] Group 1: Insurance Initiatives - The "installation liability insurance" covers accidental damages caused by service engineers during installation, with a maximum payout of 100,000 yuan [2] - The "personal accident insurance" provides coverage for accidents occurring while service engineers are on duty, with a maximum payout of 200,000 yuan and up to 30,000 yuan for medical expenses [2] - This initiative enhances the safety of Jomoo's service engineers and increases customer trust and satisfaction, creating a more efficient service experience [2] Group 2: Skill Development for Electricians - Jomoo is also focusing on the broader social aspect by providing a training platform for electricians through the "Jomoo Service Energy Station" WeChat public account [6] - The platform offers weekly online training sessions on installation and maintenance skills, addressing the lack of systematic growth opportunities for service providers [6] - Additionally, free legal consultation services are provided to protect the rights of electricians [6] Group 3: Social Responsibility and Service Network - Jomoo has established over 4,000 service outlets nationwide, ensuring comprehensive coverage and commitment to social responsibility [7] - The company engages in various charitable activities, including donations of sanitary products to remote areas and disaster relief efforts [7] - Jomoo has launched a nationwide renovation initiative, offering a "worry-free installation" service that promises transparent pricing and efficient upgrades for residents [7] Group 4: Industry Impact - The introduction of the "double insurance" and skill empowerment initiatives positions Jomoo as a leader in the sanitary ware industry, emphasizing the importance of worker rights and professional development [9] - This shift indicates a broader trend in the industry, where competition is moving beyond products and technology to encompass service ecosystems and humanistic care [9]
读懂“陪伴经济”的市场潜力(评论员观察)
Ren Min Ri Bao· 2025-09-21 22:22
以市场逻辑弥补因家庭结构和社会变迁所带来的生活需求缺口,这是"陪伴经济"的价值所在 前不久,笔者因为腿脚不便约了陪诊。帮着等叫号、提醒去诊室,十分省心;发票、报销等事项,交代 得一清二楚;各个楼层的自助服务机哪里人少,也了如指掌。专业的陪伴服务,极大提高了患者的就诊 体验。 (责编:杨光宇、胡永秋) 于发展之初,加强标准化建设,短期看可能会放慢市场开拓的步伐,从长远来看则是必不可少的先手 棋。一些机构已在探索细化服务标准和流程规范。比如,中国社会福利与养老服务协会联合包括服务平 台在内的22家单位发布《老年陪诊服务规范》,对服务流程、安全守则、投诉机制等作出规定;一些养 老服务机构也探索建立陪诊全流程服务标准,有的通过数字化平台实时追踪、评估服务。心急吃不了热 豆腐,着力提升供给质量,构建良好服务生态,"陪伴经济"才能实现持续健康发展。 也要看到,陪伴是人与人的互动,需要稳定而有温度的支持。提供陪伴服务,不能机械地执行流程,而 要基于真诚的共情、积极的关注,把人文关怀融入服务流程。一位从业10年的陪诊员说,他包里永远有 纸巾,以备不时之需,"服务细节和医疗流程一样重要"。同时,要保持合理的边界和距离,筑起安全 ...
“花200万元宠员工值不值”?关怀员工“小事”不小
Jing Ji Ri Bao· 2025-09-07 12:36
Core Viewpoint - The investment of 2 million yuan by a clothing company in Jiaxing, Zhejiang, to improve the working environment reflects a strategic approach to employee relations, emphasizing the importance of humanistic care in corporate management [1][2]. Group 1: Employee Care and Corporate Culture - Companies in Zhejiang, both state-owned and private, are increasingly recognized for their humanistic care, which includes initiatives like "filial piety wages" and safety improvements for workers [2]. - The implementation of humanistic care in corporate culture can significantly enhance employee loyalty, reduce turnover rates, and foster a positive work environment, leading to greater innovation and productivity [2][3]. Group 2: Economic Context and Talent Retention - Zhejiang's vibrant private economy, characterized by a high quality and quantity of enterprises, has created numerous job opportunities, making it a preferred destination for talent and skilled labor [1]. - The province's commitment to a talent-driven strategy and the belief that "employees are the most valuable asset" have contributed to its success in attracting and retaining talent [1].
【8点见】我国成功发射遥感四十号03组卫星
Yang Shi Wang· 2025-09-07 00:08
Group 1 - China's successful launch of the Remote Sensing Satellite No. 40 03 group enhances meteorological early warning capabilities by providing alerts 15 minutes in advance, marking a breakthrough in low-altitude economic safety assurance [2] - The retail industry in China has reached a new high with a retail prosperity index of 50.6%, the highest in eight months, indicating a positive trend in consumer spending [2] - China ranks first globally for the third consecutive year in the number of innovation clusters among the top 100 worldwide, showcasing its growing influence in global innovation [2] Group 2 - The domestic largest span cross-sea bridge has successfully capped its first main tower, measuring 1,768 meters, highlighting advancements in infrastructure development [4] Group 3 - The Indian Prime Minister Modi responded to former President Trump's claims about India leaning towards China, asserting that India-U.S. relations are positive [5] - The U.S. government is reportedly discussing military actions against drug trafficking organizations in Venezuela, indicating a potential shift in foreign policy [5] Group 4 - The emergence of Typhoon "Tabah" has led to the suspension of multiple ferry routes in Zhuhai, demonstrating the impact of natural disasters on transportation [6]
关怀员工“小事”不小
Jing Ji Ri Bao· 2025-09-06 22:18
Core Viewpoint - The investment of 2 million yuan by a clothing company in Jiaxing, Zhejiang, to improve the working environment reflects a strategic approach to employee relations, emphasizing the importance of humanistic care in corporate management [1][2]. Group 1: Employee Care Initiatives - The company spent 2 million yuan on ergonomic chairs and eye-protection lamps, showcasing a commitment to employee well-being [1]. - Other examples of humanistic care in Zhejiang include a sewing machine company offering a "filial piety salary" for employees to support their parents, and a power supply company using electric lifting devices to enhance safety for workers [2]. Group 2: Importance of Humanistic Management - Humanistic care is essential in modern corporate management, as it fosters a harmonious labor relationship and enhances employee loyalty and innovation [2]. - Companies that prioritize humanistic values can significantly reduce turnover rates and create a positive cycle of employee satisfaction and contribution [2][3]. Group 3: Cultural Development - Companies are encouraged to build a corporate culture centered on humanistic care, which can lead to stronger employee identification and commitment to the organization [3].
中国殡葬业,在老龄社会干亏了
创业邦· 2025-09-01 10:24
Core Viewpoint - The funeral industry in China, traditionally seen as a stable market, is facing significant challenges as consumer behavior shifts and companies report declining revenues and increasing losses [4][12][18]. Group 1: Industry Overview - The funeral service market in China was valued at 169.5 billion yuan in 2015 and is projected to reach 411.4 billion yuan by 2026 [7]. - Fushouyuan, the leading company in the sector, reported a net loss of 260 million yuan in the first half of 2025, confirming previous loss warnings [4][12]. - The average sales price of operational graves at Fushouyuan increased from 102,500 yuan in 2018 to 119,500 yuan in 2023, with a projected price of approximately 121,200 yuan in 2024 [10]. Group 2: Financial Performance - Fushouyuan's total revenue for the first half of 2025 was approximately 611 million yuan, a decrease of 44.5% compared to the previous year [12]. - The number of operational graves sold by Fushouyuan decreased by 6.7% year-on-year, from 6,704 to 6,253 graves, with a significant drop in revenue from grave services [14][18]. - The overall revenue for Fushouyuan fell by 20.9% in 2024 due to a reduction in grave sales [15]. Group 3: Changing Consumer Behavior - Consumers are becoming more cautious with their spending on funeral services, leading to a decline in the purchase of high-end graves [20][21]. - There is a growing preference for eco-friendly burial options, such as sea burials and tree burials, as people seek more cost-effective and meaningful ways to honor the deceased [24][28]. - Cultural shifts in attitudes towards death and funerals are prompting individuals to prioritize personal connections over extravagant ceremonies [28][30]. Group 4: Industry Transformation - The funeral industry is experiencing a shift from a profit-driven model based on high land prices to a service-oriented approach focused on humanistic care [30][34]. - Companies are exploring digital solutions and human-centered services, such as online memorials and life education, to adapt to changing market demands [30][31]. - The traditional revenue model of selling graves is being challenged, as new digital services may offer lower profit margins, requiring companies to serve a larger customer base to maintain profitability [32][34].
一群援鄂医生的“人间值得”
Hu Xiu· 2025-08-29 00:28
Core Insights - The article emphasizes the importance of understanding the value of life through the experiences of medical professionals who have faced life-and-death situations, highlighting that true worth lies in human connections and the essence of life itself [2][4][12] Group 1: Life Education and Human Values - The book "Human Worth" discusses life education from the perspectives of medical professionals who have witnessed the fragility of life, emphasizing the need to cherish every moment [1][3] - It presents two types of individuals who convey powerful truths about life: those who have survived near-death experiences and those who work in life-saving professions [2][3] - The authors argue that the essence of life is revealed through extreme circumstances, leading to a deeper understanding of what is truly valuable [4][6] Group 2: The Role of Human Connection - The article suggests that the most precious values in life are often overlooked, such as ordinary human emotions and relationships, which are highlighted as the true treasures of existence [6][11] - Medical professionals express that despite wealth and achievements, the ultimate desire is for familial warmth and companionship [7][11] - The narrative stresses that human warmth and care are essential components of effective treatment, as they provide patients with a sense of purpose and meaning [8][14] Group 3: The Impact of Life-and-Death Situations - The article discusses how life-threatening situations can lead to profound realizations about what is important in life, prompting individuals to prioritize meaningful relationships and experiences [17][18] - It references personal stories, such as that of Ric Elias, who learned valuable life lessons after surviving a plane crash, emphasizing the urgency of living in the moment and valuing relationships [16][18][21] - The text concludes that the essence of life lies in human emotions and connections, advocating for a balance between professional expertise and humanistic care in the medical field [21][22]