转自：新华财经 到"急客户所急，想客户所想"。9月22日，焦女士特意送来印着"高效服务暖人心为民解忧无推诿"的锦 旗，以此表达对人保财险永吉支公司的由衷感谢。 一面锦旗，一份认可；每次服务，同样深情。近期，人保财险吉林市永吉支公司与舒兰支公司先后收到 客户赠送的锦旗。从快速处理车辆事故理赔，到紧急帮扶受灾养殖户，人保财险以实际行动践行"人民 保险服务人民"的使命，用专业与温度赢得了当地群众的高度赞誉。 7小时极速理赔，化解车主燃眉之急 8月31日，人保财险吉林市永吉支公司理赔分部接到一起车辆事故报案。查勘人员闻讯后立即赶赴现 场，经交警部门认定，人保财险承保车辆对该起事故负全责，需对另外两辆非人保财险承保车辆及受伤 人员焦女士承担赔付责任。 事故处理期间，理赔人员李强主动扛起服务责任，先后5次联系焦女士，一边细致询问伤情恢复情况， 一边耐心指导其整理、准备理赔所需材料，最大程度减少客户"跑腿"次数。9月16日14时，焦女士正式 递交理赔材料。为尽快解决客户诉求，理赔团队当即开启"加班模式"，不分昼夜推进理算、审核、支付 等全流程工作。当日21时40分，赔偿款顺利到账，整个案件赔付仅耗时7小时，大幅压缩常规理赔 ...

Core Viewpoint - The company, China People's Insurance Company (CPIC), is providing comprehensive insurance services at the World Games, ensuring safety and support for athletes, staff, and spectators through various insurance products and exceptional service [1]. Group 1: Insurance Services Provided - CPIC is the official insurance partner for the World Games, offering public liability insurance, organizer liability insurance, and group accident insurance to event organizers, athletes, staff, and spectators [1]. - The company emphasizes a professional and proactive service approach, aiming to deliver warmth and assurance to international participants [1]. Group 2: Customer Service Examples - A Greek athlete received on-site assistance for purchasing accident insurance when he faced difficulties due to currency issues; CPIC staff provided mobile service to facilitate the transaction at his accommodation [2]. - An Estonian spectator who suffered an injury during a rainstorm received prompt medical assistance, with CPIC's team ensuring quick transport to a medical facility and covering all treatment costs [3]. - An Australian athlete with a knee injury was efficiently transported to a hospital within 38 minutes, with CPIC coordinating all necessary medical arrangements and ensuring a seamless experience [4].

Core Viewpoint - The insurance industry faces significant challenges in responding to natural disasters, particularly during flood seasons, necessitating efficient claims processing and proactive risk management strategies [1][2][3] Group 1: Industry Response to Flooding - Multiple insurance companies have established "green claims channels" in disaster-affected areas, offering services that eliminate on-site inspections, weather proof requirements, and free rescue operations, thereby significantly reducing claim processing times [1] - The insurance sector is increasingly adopting a "no-differentiation rescue" approach, providing assistance to anyone in need, regardless of their customer status, highlighting a commitment to community support during crises [1] Group 2: Enhancing Claims Efficiency - Improving claims processing speed is crucial for building trust; insurance companies must leverage digital tools for self-reporting, video inspections, and remote assessments to enhance efficiency [2] - Collaboration with emergency, meteorological, and transportation departments is essential for information sharing, ensuring that claims are processed promptly and comprehensively [2] Group 3: Proactive Risk Management - Insurance institutions are encouraged to shift focus towards pre-disaster prevention, conducting risk assessments in high-risk areas and providing early warnings to help clients mitigate potential losses [2] - The industry should develop more targeted and customized insurance products that address specific risks related to household property, vehicle damage, and agricultural facilities, moving from a basic availability of insurance to a focus on quality and relevance [2] Group 4: Consumer Participation in Risk Management - Consumers are urged to actively engage in risk prevention by monitoring weather alerts, arranging travel wisely, and ensuring proper vehicle parking to minimize potential losses [3] - It is important for consumers to understand their insurance coverage, particularly regarding natural disaster risks, and to retain evidence for claims processing after incidents occur [3] Group 5: The Role of Insurance in Society - Insurance serves as a critical safety net for society, especially in the face of increasing extreme weather events, requiring coordinated efforts from regulatory bodies, insurance companies, and consumers to effectively safeguard public safety [3] - The value of insurance extends beyond mere compensation; it embodies a supportive role that helps policyholders navigate crises and recover from disasters [3]

Core Viewpoint - The article highlights the dedication and professionalism of Zhang Juan, a director at Xinhua Insurance, who has built strong relationships with clients through personalized service and a deep understanding of their needs [1][4][5]. Group 1: Professional Development - Zhang Juan has been in the insurance industry since 2013, focusing on enhancing her professional skills and optimizing customer service [4]. - She consistently engages in training and keeps updated with the latest insurance policies and industry trends, which has contributed to her success in achieving multiple awards [4][6]. Group 2: Client Relationships - Over twelve years, Zhang Juan has served over 800 clients and tailored risk protection plans for more than 500 families, demonstrating her commitment to understanding and addressing their specific needs [4][5]. - She emphasizes the importance of building trust with clients, often stating that the most valuable recognition comes from clients feeling secure and cared for [4][5]. Group 3: Claims Assistance - Zhang Juan provides ongoing support to clients, including regular follow-ups and assistance during claims processes, which has proven crucial during difficult times [5][6]. - Her proactive approach in helping clients navigate claims has resulted in timely disbursement of significant amounts, such as over 240,000 yuan in critical illness claims for a client facing multiple hardships [5][6]. Group 4: Future Aspirations - Zhang Juan aims to continue her client-centered approach, focusing on professional growth and service optimization to help more families in need [6].

在新华保险淄博中支，有这样一位年轻的"老兵"：入司五年，从金牌导游跨界成为保险行业精英，连续三 年斩获IDA国际龙奖，用无数个"客户只认他"的故事，诠释着保险服务的真谛。他就是淄博中支银代部销 售总监——黄轩轩。 跟着爱人的脚步，把服务做到客户心坎里 谈及入行初衷，黄轩轩的答案朴实而坚定："爱人在保险行业做了很多年，客户里有企业主，也有邻家阿 姨，都说她的专业规划帮家里解了大难题。看着她被认可，我也想加入进来，和她一起为更多人服务。" 其间，银行曾向阿姨推荐产品，却被她一口回绝："这些新华都有，我只认轩轩为我规划。"简单一句话， 道尽了五年服务攒下的信任。 找了三天，就为一份十几年前的保单 刚入司时，黄轩轩接过一份特殊的"任务"：服务一位保单信息仅有一张纸、联系电话早已停机的老客户。 按地址寻去，小区早已拆迁，但他没放弃。 "这是公司的老客户，不能让人家觉得被忘了。"他跑居委会查档案、找老邻居打听，三天后终于在新小区 找到了客户。"十几年前的保单还有人管？"客户又惊又喜，当场加保，成了他的"铁杆粉丝"。 这样的故事，在黄轩轩的客户档案里还有很多。老客户许女士曾想取出全部资金投某"高收益"项目，被他 敏锐察觉风 ...

Core Insights - The article highlights the journey of Xing Yujuan, a senior manager at Xinhua Insurance, emphasizing her commitment to customer service and professional growth in the insurance industry [1][4][12] Group 1: Professional Journey - Xing Yujuan transitioned from a part-time role to a full-time position in the insurance sector after recognizing the industry's potential during a chance meeting with a senior manager [4] - She underwent three months of intensive training, transforming financial knowledge into practical solutions for clients [4] - Her decision to fully commit to Xinhua Insurance was driven by trust in the company's training system and a belief in creating social value through professional service [4] Group 2: Customer Service Achievements - Over five years, Xing has served more than 500 clients and assisted in over 60 claims, totaling more than 1 million yuan in payouts [6] - A notable case involved expediting a claim for a newborn, demonstrating her dedication to timely and compassionate service [6] - She emphasizes the importance of understanding clients' needs and providing personalized support, which has led to strong client relationships [6][12] Group 3: Team Management and Development - As a senior manager, Xing developed a management model focused on fairness and attention to detail, ensuring transparent resource allocation [8] - She implemented a "warmth replacement mechanism" to maintain team morale and support during absences [9] - Her training approach includes practical experience sharing, which has resulted in the emergence of several industry stars from her team [9] Group 4: Recognition and Awards - Xing has received numerous accolades, including the "Wealth Excellent Newcomer" award in 2020 and the IDA Silver Dragon Award for four consecutive years [11] - She was recognized as one of the top 500 experts in the company and has been a member of the Silver Insurance Elite Club [11] Group 5: Service Philosophy - Xing believes in treating clients as lifelong partners rather than mere service recipients, establishing personalized service plans based on significant life events [12] - Her approach to client relationships is rooted in love and responsibility, aiming to build long-term trust [12] - The article concludes with her commitment to continue using Xinhua Insurance as a platform to enhance clients' financial security and well-being [12]

Core Insights - The article highlights the journey of Jiao Dandan, a successful insurance manager at Xinhua Insurance, showcasing her dedication to customer service and professional growth [1][5][10] Group 1: Career Development - Jiao Dandan transitioned from sales to the insurance industry in March 2017, attracted by the flexible working hours that allowed her to balance family and career [5] - Initially struggling to secure clients, she persevered and improved her skills, leading to her promotion to branch manager in September 2019 [5][7] - She achieved significant recognition, including the IDA Copper Dragon Award for two consecutive years in 2023 and 2024, and set ambitious goals for her future performance [7] Group 2: Customer Service - Over her eight-year career, Jiao Dandan has served 1,052 clients and handled 35 claims, totaling 1.56 million yuan in claims [1][10] - She emphasizes the importance of lifelong customer service, building trust through her genuine personality and professional expertise [10] - Jiao Dandan's approach to client interactions has led to numerous referrals and repeat business, demonstrating her effectiveness in client relationship management [10] Group 3: Team Building - Jiao Dandan actively engages in team activities, providing detailed customer needs analysis to help her colleagues understand client requirements better [9] - She serves as a mentor to her team, offering professional advice to enhance their financial planning capabilities [9]

Core Insights - The article emphasizes the vital role of insurance agents as not just salespeople but as essential support figures in managing risks and providing emotional and financial assistance during crises [1][11][12] Group 1: Role of Insurance Agents - Insurance agents are portrayed as guardians of families, providing crucial support and guidance in times of need, exemplified by the story of Wu Han and his family [2][3] - The narrative highlights the importance of professional advice from agents, as seen in the case of Wang Nana, who helped clients understand the long-term implications of insurance decisions [2][4] - Agents like Wei Jie and Xu Lihong are depicted as dedicated professionals who build trust and provide personalized service, transforming the perception of insurance from mere contracts to meaningful support [5][6][10] Group 2: Impact of Insurance on Families - The article illustrates how timely insurance payouts can significantly alleviate financial burdens during health crises, as demonstrated by Wu Han's experience with his child's illness [3][4] - It discusses the emotional relief and security that insurance provides to families, reinforcing the idea that insurance is a safety net in uncertain times [1][11] - The stories of various agents show that their commitment goes beyond selling policies; they actively engage in helping clients navigate complex situations, thereby enhancing the overall value of insurance [6][10][12] Group 3: Professionalism and Trust - The article underscores the importance of professionalism in the insurance industry, with agents like Wang Nana and Wei Jie emphasizing the need for thorough understanding and communication with clients [4][5] - Trust is a recurring theme, as clients often rely on agents for guidance and support, which is crucial in maintaining long-term relationships [6][7] - The narrative suggests that the success of insurance agents is measured not just by sales but by the trust and satisfaction of their clients, highlighting a shift towards a more service-oriented approach in the industry [6][12]

"出门虽看得到屋，但走得让人哭"――在重庆这片山水环绕、江峡相拥的土地上，层峦叠嶂的地形 有时让咫尺之距变成跋涉之途。面对直线距离与真实路程之间的鸿沟，中国人寿保险股份有限公司（以 下简称"中国人寿寿险公司"）重庆市分公司的服务团队选择用脚步丈量这片土地的褶皱。 2024年至今，597次跋山涉水的上门服务，将"铁脚板"精神锻造成数字时代的服务金钥匙。当科技 的光芒暂时照不进山坳，国寿人便将自己化作移动的服务站，让"一生守护"的承诺穿透云雾，抵达每个 需要温暖的角落。 50公里泥泞路：6小时守护失效保单 数字化时代，保单续期扣费或许只是系统里的一行代码，但对于家住南川区农化村的皮奶奶而言， 这个却是摆在眼前的烦心事。作为投保人的老伴因身故，账户无法扣费，独子在外地打工，皮奶奶自己 腿脚不便，看着这失效的康宁终身保险保单，老人犯愁了。 得知这一情况后，中国人寿寿险南川区支公司柜面人员李晶立即安排了上门服务。从公司到农化 村，导航路线长达50公里，更被蜿蜒山路拉成了漫长的"褶皱"，行至半途，雨后黄泥浆裹住轮胎，拦住 了去路。李晶拎起文件包跳下车，深一脚浅一脚往前赶，三小时后，她叩响了皮奶奶的木门。 望着窗外连绵的青 ...

2011年，临近而立之年的泥荣荣在家相夫教子，随着孩子一天天长大，天性随和同时又爱闯敢拼的她觉得 自己的人生不该如此按部就班，应该实现一番抱负才不枉此生。曾经一位朋友闲时总是相约一起逛街购 物，起初她以为这位朋友也是在家相夫教子，之后才得知原来她是新华保险的一名销售人员，每天早会之 后，可以外出见客户，时间相对自由，于是泥荣荣动了心。市区不大，公司不远，以前经常从门口经过， 一直没有留意过，没想到，自己心心念念的人生方向，将会在这里开启。 以情为系，让保险更有温度 做保险成功的人，有的是靠人脉，有的是靠自己，而泥荣荣就属于后者。从农村走出来打拼，赤手空拳， 举目无亲，但有肯吃苦、肯下功夫的韧劲。对于寿险营销员来说，最宝贵的莫过于客户资料了。"小白"泥 荣荣骑着摩托车，走街串巷、披星戴月，硬是把娘家和婆家的亲戚朋友见了个遍。其间，有过质疑，有过 数落，但也收获了赞赏和肯定，以及自己的首批客户。她说："保险交流其实是软性服务，可长可短咱就 取长，可厚可薄咱就取厚，总有客户会感受到我们的心意"。她记得客户的每个特殊日期，比如客户生 日、纪念日……每年为客户做保单整理，帮助客户做保险规划。 客户有理赔需求时，她总是第 ...