互联网+政务服务

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普兰店区:多点发力促进服务质效与群众满意度双提升
Zhong Guo Xin Wen Wang· 2025-09-19 09:13
Core Viewpoint - The article highlights the proactive measures taken by the Pulandian District to enhance government services for businesses and citizens, focusing on innovative service models that improve efficiency and satisfaction [1][2][3] Group 1: Service Innovation - Pulandian District has implemented a "special window matrix + precise push" model to create value-added services for businesses, integrating resources from 22 departments to address the entire lifecycle needs of enterprises [1] - A dedicated business service area has been established at the government service center, offering six types of specialized value-added services, including legal consultation and financial connection [1] Group 2: Personalized Services - The district has expanded its "help and agency" service list to 118 items, covering high-demand areas such as business establishment and license changes, providing personalized services to key enterprises and vulnerable groups [2] - A total of 288 personalized services, including home visits and remote guidance, have been provided this year to enhance convenience for businesses and citizens [2] Group 3: Process Optimization - Continuous improvement initiatives have been undertaken, including the "I accompany the public through the process" program, which has identified and resolved 31 bottleneck issues in service delivery [2] - Key processes have been optimized, resulting in streamlined materials, reduced timeframes, and enhanced system collaboration, significantly improving service efficiency and public satisfaction [2] Group 4: Extended Service Hours - To address the needs of working individuals, Pulandian District has implemented a "staggered + extended + appointment" mechanism, adding approximately 450 new services available during lunch hours and providing 320 weekend and lunch services [2] - The district has also deployed 180 self-service terminal services available 24/7 to further facilitate access to government services [2] Group 5: Future Developments - The district plans to advance the "Internet + government services" initiative, aiming to create a three-tiered service system that enhances online service capabilities and promotes the integration of online and offline services [3] - The goal is to achieve a "one network for all services" approach, ensuring that businesses and citizens only need to make the "most one trip" for their administrative needs [3]
广西成绩位居全国第一
Guang Xi Ri Bao· 2025-09-02 03:14
Core Insights - The Ministry of Transport recently announced the evaluation results for the quality of internet road transport convenience government services for the second quarter of 2025, with Guangxi achieving a perfect score of 100, tying for first place nationally with Beijing [1] - This achievement highlights Guangxi's solid foundation in road transport convenience services and reflects the positive outcomes of the province's efforts in advancing the "Internet + Government Services" reform [1] Evaluation Overview - The evaluation covered 31 provinces (autonomous regions, municipalities) and the Xinjiang Production and Construction Corps, based on the "Internet Road Transport Convenience Government Service Quality Evaluation Method," focusing on core indicators such as business handling, data quality, and network operation [1] Service Improvement Initiatives - In recent years, Guangxi has increased the promotion and application of electronic licenses in road transport, deepening the "delegation, management, and service" reform in the sector [1] - The province has implemented cross-province handling of high-frequency matters related to road transport driver qualifications and streamlined the establishment of road freight and vehicle maintenance enterprises through an internet-based government service system [1] - Various measures, including the development of guidelines, specialized training, online guidance, and media promotion, have been employed to enhance the awareness, approval, and completion rates of road transport convenience services [1] Performance Metrics - Guangxi's success rate for cross-province handling of road transport qualifications has consistently remained above 99%, ranking among the top in the nation for four consecutive years [1] Future Directions - The Guangxi transportation system plans to focus on addressing the urgent needs of the public, continuously optimizing service processes, exploring innovative service models, and introducing more convenience measures to shift government services from "passive handling" to "active service" [2]
让群众少跑腿、让数据多跑路——不动产登记加快推动“跨省通办”
Xin Hua She· 2025-07-29 18:08
Core Points - The article discusses the implementation of "cross-provincial handling" for real estate registration, allowing residents to complete property transactions in different provinces without the need to travel, thus saving time and costs [1][2]. - Major cities including Beijing, Shanghai, Guangzhou, Shenzhen, and Hangzhou have signed cooperation agreements to facilitate this process, with the first successful transaction completed in Hangzhou for a property in Beijing [1][2]. - The initiative aims to streamline the registration process, making it more efficient and user-friendly, with a goal of achieving "zero running" for citizens [2][3]. Group 1 - The "cross-provincial handling" agreement allows for real estate registration to be completed remotely, significantly reducing the time and costs associated with traditional methods [1]. - The collaboration between cities is not limited to eastern regions; for example, Ningbo and Liangshan have also established a partnership to enhance service integration [2]. - The use of technology such as the internet, big data, and facial recognition is being leveraged to facilitate these processes, with millions of electronic certificates and proofs issued this year [3]. Group 2 - The initiative has expanded to include high-frequency services such as new housing transactions and mortgage registrations, addressing the needs of the public [2]. - The goal is to make real estate registration as convenient as ordering food online, with ongoing efforts to cover more registration types under the "cross-provincial handling" framework [2]. - As of now, all 2,843 counties and districts in the country have implemented cross-provincial handling for key registration services, with plans for further expansion [2][3].
国网兰州供电公司:网上国网云终端自助机进驻市政务中心 群众办事“少跑腿”
Zhong Guo Neng Yuan Wang· 2025-07-29 02:35
Core Points - The State Grid Lanzhou Power Supply Company has launched an online self-service terminal in the Lanzhou Municipal Service Center, allowing citizens to complete electricity-related tasks alongside other administrative services, enhancing the convenience of "one-stop" service [1][3] - This initiative is part of the company's efforts to deepen the "Internet + Government Services" reform and to fulfill the "one matter, one time" requirement, effectively reducing the need for citizens to visit power supply offices [3][4] - The self-service terminal aims to integrate electricity services into the government service ecosystem, responding to national reforms aimed at optimizing the business environment and addressing the issue of citizens having to make multiple trips for services [3][4] Service Enhancements - The self-service terminal allows for easy payment of electricity bills, business inquiries, and printing of electronic invoices, significantly saving time for citizens [4] - The company has implemented various measures to improve the electricity service environment, including a one-stop service for property and electricity transfer, and collaboration with local government agencies to create integrated service windows [4] - Future plans include optimizing terminal functions and expanding service offerings to enhance user experience and satisfaction, contributing to a better local business environment [4]
南阳市宛城区:数智赋能打造家门口“人才市场”
Zhong Guo Fa Zhan Wang· 2025-07-24 03:44
Group 1 - The introduction of the "Employment Smart Integrated Machine" in Nanyang City aims to enhance the efficiency and convenience of job searching for local residents, allowing them to find job postings quickly and easily [1][2] - The system integrates online job postings with offline self-service inquiries, creating a "15-minute employment service circle" to improve the local employment ecosystem [1] - For businesses, the integrated machine streamlines the recruitment process by allowing real-time communication with job seekers and initial resume screening, significantly reducing the recruitment cycle [1] Group 2 - A dedicated "University Student Employment Service Guidance" module is included in the machine to provide targeted job recommendations and recruitment services for college graduates [2] - The initiative represents a practical application of "Internet + Government Services" and is an innovative measure to stabilize employment and promote development [2] - Future plans include further optimizing service efficiency and enhancing the quality of public services through additional convenience measures in the region [2]
省心省力!青岛西海岸试点“青易绘”智能绘图平台
Qi Lu Wan Bao Wang· 2025-07-07 15:17
Core Viewpoint - The introduction of the "Qingyi Drawing" intelligent drawing platform in Qingdao West Coast New Area significantly enhances the efficiency of administrative approval processes by transforming the traditional manual drawing of required documents into a convenient and efficient digital solution [1][2]. Group 1: Platform Features - The "Qingyi Drawing" platform allows users to create compliant drawings without any professional skills, using a simple drag-and-drop interface similar to "building blocks" [2]. - The platform includes a rich icon library tailored for six high-frequency scenarios, such as accommodation, beauty salons, and public swimming pools, facilitating easy and accurate drawing [2]. - It integrates with Gaode Map services for precise location marking, supporting both address input and direct map selection for enhanced user experience [2]. Group 2: Administrative Efficiency - The platform addresses the common challenges faced by businesses in the approval process, such as the complexity and time consumption of manual drawing, thereby improving overall efficiency [1][2]. - The initiative is part of a broader effort to deepen the "Internet + Government Services" reform, aiming to lower barriers to administrative processes and enhance approval efficiency [2]. Group 3: Future Developments - The Qingdao West Coast New Area plans to integrate "Qingyi Drawing" with the city's smart approval platform to further enhance its applicability and service reach [3]. - There are intentions to expand the platform's functionality to cover more high-frequency approval areas, such as food and drug retail licenses, benefiting a wider range of market participants [3].
锲而不舍落实中央八项规定精神丨西藏那曲:“一窗多办”便民解民忧
Xin Hua Wang· 2025-06-30 10:11
Core Viewpoint - The article highlights the effective implementation of the "one-window multi-service" initiative in Naqu City, Tibet, aimed at improving government services and addressing the needs of the local population [1][5]. Group 1: Government Service Improvements - Naqu City has established comprehensive service centers in all 11 counties, allowing residents to submit a single application to handle multiple services at one window [2]. - The introduction of "internet + government services" has facilitated services such as "door-to-door service," "appointment service," and "green channels," particularly benefiting remote villages and individuals with mobility issues [2]. - The Naqu Town service center plans to consolidate eight service windows into four, creating a "3+1 window" system to enhance efficiency and service delivery [3]. Group 2: Community Impact - The initiative has directly assisted individuals like Basangduoji, who received emergency financial aid after a serious illness, showcasing the proactive approach of service staff [1][5]. - The case of Shiqucuomu, a single mother with a disabled child, illustrates the tangible benefits of government support, including assistance in securing free medical treatment [5]. - The measures taken by Naqu City reflect a commitment to addressing the urgent needs of the community and improving the overall quality of life for residents [5].
青岛西海岸新区创新推出行政许可证“电子化公告”
Qi Lu Wan Bao Wang· 2025-06-25 11:52
Core Viewpoint - The introduction of the "Electronic Announcement for Lost Administrative Licenses" service in Qingdao West Coast New Area significantly streamlines the process for businesses to replace lost licenses, saving time and costs for over 600 enterprises [2][3][4]. Group 1: Service Overview - The new service allows businesses to submit an electronic announcement for lost licenses, eliminating the need for newspaper declarations and reducing the overall time and cost involved in the replacement process [2][3]. - Since its implementation, the service has assisted over 600 market entities across more than 20 types of frequently used licenses, saving businesses over 100,000 yuan [2]. Group 2: Efficiency and Time Savings - The process for replacing lost licenses has been reduced to a seamless online or offline submission, with approvals and announcements allowing for same-day issuance of new licenses, achieving over 90% time savings compared to previous methods [3]. - For example, a company reported receiving a new high-risk sports project operating license within minutes after submission, showcasing the efficiency of the new system [3]. Group 3: Legal Validity and Future Plans - The electronic announcement holds the same legal validity as traditional newspaper declarations, with cloud storage of data enhancing accessibility and reducing the risk of loss [4]. - The administrative approval service bureau plans to further integrate "Internet + Government Services" to address existing bottlenecks and enhance service efficiency for more enterprises [4].
无棣县:织密“全链条”服务网 跑出高效办成“加速度”
Qi Lu Wan Bao Wang· 2025-06-24 09:48
Group 1 - The core viewpoint is that Wudi County's government service center has significantly improved efficiency in processing business licenses and permits through a "full-chain" service model, enhancing the "Bangdihao" brand of government services [1][3] Group 2 - Integrated services have been implemented to reduce the need for citizens to run around, consolidating various departmental tasks into "one-stop" service packages, which have reduced application materials by 60% and cut processing steps by 70% [3] - The introduction of an "Internet + Government Services" platform has enabled online services, allowing citizens to handle tasks via a mobile app, which has streamlined processes and improved efficiency through data sharing and automated verification [3] Group 3 - A dedicated team has been established to provide comprehensive, one-on-one assistance for citizens and businesses, achieving a satisfaction rate of over 99% after assisting with over 3,000 various tasks this year [4] - The focus on efficient service delivery is seen as essential for meeting the needs of citizens and businesses while optimizing the business environment, with ongoing efforts to enhance service quality and speed [4]
数据赋能、创新服务…淄博主城区打造全国婚姻登记服务便民新高地
Qi Lu Wan Bao Wang· 2025-06-05 06:31
Core Viewpoint - The marriage registration service is a crucial foundation for family happiness and social justice, and its efficient operation is vital for the stability and development of society [1] Group 1: Service Expansion and Innovation - The Zhangdian District Civil Affairs Bureau has expanded service content and innovated service methods to enhance the convenience and accessibility of marriage registration services [1] - Since June 1, 2021, Shandong Province has been a pilot province for "cross-province handling," breaking the previous barriers that limited marriage registration to the household registration location [3] - As of May 10 this year, over 7,000 cross-household marriage registrations have been processed, accounting for approximately 75% of the city's cross-regional cases and about 20% of the total marriage registrations in Zhangdian District [3] Group 2: Improving Registration Efficiency and Experience - The Zhangdian District has implemented effective measures to optimize marriage registration services, reducing waiting times for applicants [4] - The district has organized training for young staff at the marriage registration center and developed emergency plans for peak registration days to ensure timely service [4] - Collaborative efforts with marriage and family counseling centers have introduced additional services such as health lectures and cultural salons for newlyweds, promoting modern wedding practices [4] Group 3: Digital Empowerment and Integrated Services - The district has adopted "Internet + government services" to streamline the appointment and document submission process, minimizing the need for applicants to make multiple trips [5] - The "marriage and childbirth household" integrated service allows for simultaneous processing of marriage registration, household status changes, and birth registration, enhancing convenience for applicants [6] - Future plans include improving service levels and standardizing registration locations to further reduce the need for multiple visits by the public [6]