化解矛盾纠纷"只进一扇门"。近年来，苏州全面推进建设的社会矛盾纠纷化解中心，被誉为百姓身 边的"解忧杂货铺"。今年，"解忧杂货铺"迎来2.0版——随着社会治安综合治理中心在各地陆续实体化 运行，服务群众的窗口更多、功能更全、机制更活、举措更新，这不仅意味着苏州市域社会化治理现代 化踏上新台阶，更预示着一场更为深刻的基层治理变革正在发生。 日前，苏报记者对多地综治中心展开走访，以它们为观察样本，多维解读规范化建设所带来的变 化。 从"一站受理"到"三级网络" 走进常熟市社会治安综合治理中心，仿佛看到一个"社会治理超市"。在这里，群众诉求都能找到相 对应的窗口——超过3000平方米的大楼内，现代化的引导受理区、专业化的调解区、温馨的心理咨询室 井然有序；公安、民政、人社等12个常驻部门，金融、教育等13个轮驻部门依次排开；4个涉及教育、 金融等领域的调委会，周永良调解工作室以及"老娘舅"家事调解室2个品牌工作室各展所长；加上人民 来访接待中心、公共法律服务中心整建制进驻，以及诉讼服务中心、检察服务中心以团队形式进驻，可 为群众诉求提供更深层次的支持。 "引导受理区登记受理分流，行业主管部门接单处置，多元调解力量参 ...

Core Insights - The transformation of traditional industrial cities like Zichuan District is being driven by digitalization and innovative community engagement strategies [1][2][3][4][5][6] Group 1: Digital Integration in Governance - Zichuan District is integrating digital tools into governance, focusing on three main areas: community engagement, economic development, and service enhancement [1] - The district has developed a "Red Cloud Classroom" for party member education, utilizing multimedia platforms to reach a wider audience [3] - A live-streaming initiative has been established to communicate policies effectively, with over 110 sessions conducted [2] Group 2: Economic Development through Digital Platforms - The district has launched various digital initiatives to boost local economies, including a "Cloud Farm" that has hosted 42 live-streaming sales events, attracting over 20,000 visitors [4] - The "Employment Live Broadcast" initiative has conducted over 2,400 sessions, reaching more than 55 million viewers, enhancing job placement services [5][6] - Community leaders are leveraging digital platforms to promote local businesses, creating a cycle of community support and economic growth [4] Group 3: Community Engagement and Social Welfare - Local leaders are using live-streaming to promote community welfare programs, offering discounts and benefits to residents [4] - The district's initiatives have successfully connected farmers with consumers, leading to increased income for over 600 households [4] - The integration of digital tools has enabled real-time feedback and engagement between the government and the community, enhancing service delivery [6]

Group 1 - The core idea of the article is the innovative implementation of a professional group model by the People's Congress representatives in the Xin'anjiang Street of Jiande City, aimed at addressing urgent issues faced by the community and enterprises through targeted research and resource integration [1] - The establishment of specialized groups in law, healthcare, education, and urban planning has led to effective problem-solving and enhanced the performance of representatives in their duties [1] - The legal group has conducted monthly "legal clinics" in villages, providing consultations to 187 individuals, while the medical group has addressed the issue of "difficulties in medication" by implementing a "cloud pharmacy" service for over 300 elderly residents with mobility issues [1] Group 2 - The initiative has resulted in a closed-loop management system where community needs are met by representatives, thereby improving the effectiveness of their roles and contributing to modern grassroots governance [1] - The Xin'anjiang Street Committee plans to further develop this model, aiming to create a "expert-type" public opinion window that is accessible to the community [1]

Group 1 - The core viewpoint emphasizes the integration of advanced technologies like drones and AI in urban management to enhance governance efficiency and safety in Wuhan [2][3][5] - The "One Network Management" smart platform consolidates urban operational data, allowing for real-time monitoring and proactive governance, transforming the city's management from passive to active [3][5] - The city has integrated 297 drones and over 1500 urban indicators into its management system, facilitating better decision-making and coordination among various departments [5] Group 2 - Community transformation projects have been initiated to create more engaging and accessible public spaces, encouraging resident participation in community governance [6][7][9] - The integration of professional social workers and volunteers is aimed at enhancing grassroots governance, fostering community involvement, and building a collaborative environment [9][10] - The city is focusing on upgrading old residential areas, implementing targeted renovation strategies, and improving living conditions through infrastructure enhancements [11][12]

Core Viewpoint - The modernization of grassroots governance requires enhancing the four core capabilities of "learning numbers, understanding numbers, using numbers, and governing with numbers" to empower services through digital intelligence [1][2] Group 1: Learning and Understanding Numbers - "Learning numbers" serves as the foundation, emphasizing the need for grassroots officials to strengthen their roles by enhancing their understanding of digital technologies and identifying development hotspots [1] - "Understanding numbers" is fundamental, as grassroots officials must grasp the actual impact of digital intelligence on economic development and address governance challenges through in-depth research [1][2] Group 2: Using and Governing with Numbers - "Using numbers" is a means to improve efficiency, where grassroots officials should cultivate innovative thinking and utilize data platforms to gather public opinions and make informed decisions [2] - "Governing with numbers" acts as a safeguard, ensuring that while leveraging digital platforms to enhance service quality, officials must balance traffic with security and convert digital engagement into tangible results [2]

Core Viewpoint - Law enforcement reform is a key lever for modernizing grassroots governance, with significant improvements in the natural resources sector in Taihu County, Anhui Province, evidenced by a 25% year-on-year decrease in illegal activities and a 30% reduction in case handling time [1][2]. Group 1: Law Enforcement Innovation - The establishment of an enforcement supervision unit as a "command center" has broken down barriers between approval and enforcement, creating a collaborative mechanism that integrates all personnel involved in law enforcement [1]. - The implementation of a "full participation in law enforcement" concept has led to 12 joint assessments and collaborative efforts on 8 complex cases, transforming individual efforts into collective action [1]. Group 2: Strengthening Party Leadership - The creation of a Party branch focused on enforcement has turned organizational advantages into enforcement effectiveness, with 12 legal study discussions and 8 on-site training sessions conducted to ensure comprehensive training for enforcement personnel [1][2]. - The initiative has resulted in the formation of a strong enforcement team characterized by robust party leadership, professional skills, and a strong work ethic [1]. Group 3: Comprehensive Prevention and Control - The implementation of a standardized management process for law enforcement, including discovery, verification, investigation, and punishment, has integrated enforcement results into departmental performance assessments [2]. - Monthly dynamic inspections have led to the capture of 19 effective clues and early intervention in 27 project approval processes, successfully intercepting 7 potential illegal activities [2]. Group 4: Technological Advancement - The use of the "Digital Taihu" platform has facilitated a smart law enforcement model that combines data comparison with targeted inspections, effectively identifying regulatory blind spots and key nodes [2]. - The seamless connection between platform alerts and on-site verifications has resulted in the rapid cessation of 14 illegal activities this year, enhancing proactive prevention measures [2].

Group 1 - The core viewpoint emphasizes the importance of reducing burdens on grassroots levels to enhance public welfare and improve the effectiveness of governance [1][3] - The Central Committee has issued regulations aimed at addressing formalism and reducing burdens on grassroots, marking a significant step in institutional reform [1][4] - The implementation of these regulations has led to a noticeable increase in the sense of gain and happiness among grassroots officials and the public [1][3] Group 2 - The governance challenges in populous regions like Henan highlight the need for effective management and the elimination of formalism that burdens grassroots [2][3] - The emphasis on grassroots strength is crucial for national stability and effective governance, with a call for a shift in focus from formalism to practical service [3][4] - The ongoing efforts to combat formalism are seen as essential for ensuring that central policies are effectively implemented at the grassroots level [3][4] Group 3 - The introduction of specific measures in the regulations aims to tackle both old and new forms of formalism, indicating a commitment to deep-rooted reform [3][9] - The focus on simplifying assessments and reducing bureaucratic processes has led to a significant decrease in the volume of documents and meetings, enhancing operational efficiency [10][11] - The establishment of clear responsibilities and streamlined processes has empowered grassroots officials to focus more on serving the public [12][13] Group 4 - The implementation of digital solutions in governance has streamlined processes, significantly reducing the time required for administrative tasks [14][15] - The creation of specialized service teams has improved direct engagement with enterprises, enhancing service delivery and operational efficiency [16][17] - The overall governance effectiveness has improved, with grassroots officials actively engaging with communities to address local issues [17][18]

Core Viewpoint - The article emphasizes the importance of reducing unnecessary paperwork and enhancing the efficiency of grassroots governance, focusing on practical results rather than excessive documentation [1] Group 1: Governance Improvements - In Chongqing Shapingba, grassroots officials are encouraged to handle simple issues on-site without filling out forms, which reduces the pressure of excessive documentation and increases motivation to address public needs [1] - In Kaifeng, Henan, the "multi-form integration" approach allows grassroots officials to better serve the community, enhancing their role as supportive figures for local residents [1] Group 2: Service Optimization - The article advocates for optimizing service processes based on public demand, eliminating bureaucratic delays, and implementing more convenient measures to reduce burdens while maintaining accountability [1] - The goal is to continuously improve the modernization of grassroots governance, transforming the effectiveness of work style reforms into tangible benefits for the public [1]

Core Viewpoint - The article emphasizes the importance of high-quality property development in supporting the construction of a modern, livable, and civilized city, highlighting property services as a key factor in community stability and resident happiness [1][5]. Group 1: Community Governance Innovations - Wuhan has innovated a community governance mechanism led by party building, enhancing governance efficiency through a "1314" model that integrates party leadership, self-governance, rule of law, and moral governance [3]. - The research team observed that party leadership has become an effective tool for grassroots community and property management, with examples of successful collaboration between community committees and property management [3][5]. - Various communities, such as the 126 Community and Bayun Community, have implemented regular meetings and communication mechanisms to address governance challenges [3][4]. Group 2: Challenges in Property Management - Despite progress, property services face challenges such as public misunderstanding of management responsibilities and a lack of consensus on service costs and value [6][7]. - Issues of unclear responsibilities among community, property management, and homeowners' committees hinder effective governance, leading to a lack of trust in property services [7]. - The property management industry struggles with a shortage of qualified professionals and inconsistent service standards, which impede high-quality development [7]. Group 3: Collaborative Governance Approaches - The article discusses the need for collaboration among property companies, homeowners' committees, and community organizations to address diverse community needs and enhance governance capabilities [8][10]. - Emphasizing the role of homeowners' committees, the article suggests that they should be recognized and supported in their governance roles to improve community management [10]. - The importance of understanding different demographic needs within communities is highlighted, advocating for tailored solutions to enhance overall satisfaction with property services [10][11]. Group 4: Future Directions for Property Services - The article calls for property companies to align their development with grassroots governance, promoting a collaborative and shared governance model [11]. - It stresses the need for property services to focus on capturing residents' real pain points to provide refined services and build community cohesion [11]. - The integration of technology in property management is recommended to enhance service efficiency and establish standardized management practices [11].

Core Points - The establishment of the Market Supervision Comprehensive Service Station in Baoding's Mancheng District is a significant step in implementing the "Fengqiao Experience" and enhancing market regulation services at the grassroots level [1][4] - The service station integrates six services, including guidance for small and specialized enterprises, annual report credit restoration, consumer rights protection, market regulation cooperation, policy and regulation promotion, and community engagement [3][4] Group 1 - The unveiling ceremony was attended by key officials, including Wang Shengqi from the Baoding Market Supervision Administration and Liang Min, Chairman of the Mancheng District Federation of Trade Unions, highlighting the collaborative effort in establishing the service station [3] - The service station aims to optimize the business environment and stimulate market vitality, reflecting the commitment to "regulation for the people, service for development" [4] - The initiative is part of a broader strategy to modernize grassroots governance and enhance the efficiency of market supervision, ensuring better alignment with enterprise needs and consumer services [4] Group 2 - The Bank of China Baoding Mancheng Branch expressed its commitment to support the operation of the service station, facilitating better interaction between government, enterprises, and the public [4] - The establishment of the service station is seen as a practical innovation to advance standardized and normalized market regulation, with an emphasis on proactive service delivery [4] - The leadership of the Mancheng District Market Supervision Administration emphasized the importance of using the service station as a benchmark for service-oriented regulation, contributing to high-quality economic development in the region [4]