12月27日11：22，红星新闻的微博号发布#银行女经理自杀储户千万存款被转走#后，快速成为微博热搜 话题；之前的10：34，红星新闻的头条号已发布完整调查报道"36岁银行女经理和丈夫先后自杀：生前 花180万预订豪车，身后留下两个幼女"，并成为头条热榜话题。 意见领袖 | 李利明 再次，所涉银行为何尚未发声？从外部人的角度分析，原因可能是：该银行对外发声的流程链条较长， 再加上27和28日休息，要等到工作日才能完成相关流程，因此发声会较晚；该银行尚未确定如何处理该 事件，或者担心公布处理方案引发更大舆情，所以暂时沉默；该银行的母公司才具有决策权，该银行必 须等候母公司指示或反馈后才能回应，或者由其母公司直接回应。无论何种原因，该银行迟迟未回应都 引发了相关舆情的传播扩散和几乎一边倒的评论，对自身声誉造成了严重伤害，错过了应对处置的最佳 时机。 最后，这是突发声誉事件吗？如果从红星新闻的独家调查报道看，这是一起重大突发舆情；但是从声誉 风险管理的角度看，这并不是一起突发声誉事件，完全有迹可循。该银行女经理王某珊在今年4月12日 自杀，8月11日其丈夫孟某自杀，就在王某珊自杀后的八个多月里，存款被转走的储户一直 ...

"在数字时代，人人都是公司的'形象代言人'，处处都是声誉管理的'主阵地'。"培训讲师强调，"我们必 须树立'声誉风险无小事'的理念，将合规、审慎、诚信的职业操守融入每一项工作流程，从源头上防范 和化解潜在风险。" 此次培训是公司落实全面风险管理要求的重要举措。通过学习，全体员工进一步认识到，良好的市场声 誉是公司最宝贵的无形资产，是赢得客户信任、合作伙伴尊重和监管认可的基石。维护公司声誉，不仅 是职业要求，更是每位员工应尽的责任。 未来，海证期货将持续深化声誉风险管理文化建设，推动"主动识别、有效防控、快速响应"的声誉风险 管理机制深入人心，让珍视声誉、守护品牌成为全体员工的行动自觉，为公司的高质量发展和行业文化 贡献坚实力量。 在信息传播瞬息万变的时代，一家金融机构的声誉，可能因一次不当言论、一个疏忽操作或一场未及时 回应的舆情而受损。为全面提升全员声誉风险管理意识，筑牢公司长期稳定发展的"无形资产"护城河， 近日，海证期货有限公司组织开展了2025年度全员声誉风险专题培训。 本次培训覆盖公司总部、各分支机构及子公司的全体员工，以《海证期货有限公司声誉风险管理办法》 为核心教材，系统阐释了声誉风险的内涵、来 ...

演练模拟了从媒体曝光到全面应对的全流程。在人事行政部的统一协调下，阳光人寿山东分公司负责人 胡海涛担任组长，消保、合规及各业务渠道等共同组建应急处置工作小组，围绕信息报送、指令传达等 环节，落实分级响应与闭环管理要求。参演人员通过情景模拟，完整演练了舆情评估、事件核实、会商 决策与总结上报等环节，重点检验了跨部门、跨机构层级协作效率与分级响应机制的时效性，实现了从 风险发现到应对处置的全流程覆盖。 为有效提升公司在声誉风险方面的实战应对能力，近日，阳光人寿山东分公司组织开展了重大舆情应急 演练，全面模拟重大舆情投诉事件的发生与处置过程。作为本年度风险防控与金融消费者权益保护体系 建设的重要组成部分，此次演练重点强化跨部门协同作战机制，确保在实际突发舆情事件中能够快速响 应、有序处置。 本次演练进一步巩固了阳光人寿山东分公司在声誉风险管理方面的制度基础，提升了多条线协同作战与 标准化处置水平，为应对未来可能出现的重大风险积累了宝贵经验。下一步，阳光人寿山东分公司将持 续完善舆情应对的闭环管理，切实筑牢企业声誉安全屏障。 ...

钛媒体App 12月6日消息，在中国证券业协会第八次会员大会上，证监会主席吴清提到，证券行业文化 建设亟待加强，个别机构的不当行为损害了行业整体形象，行业机构需重视声誉风险管理，避免因个别 事件损害行业形象。行业机构需大力弘扬中国特色金融文化，借鉴国际一流机构经验，将企业文化与价 值观嵌入品牌建设，在重大项目决策中注重信誉与风险管理。（广角观察） ...

Core Points - Guizhou Bank held its sixth board meeting on August 15, 2025, where all resolutions were passed unanimously with 10 votes in favor and no opposition or abstentions [1][2][3][4]. Group 1: Financial Reports and Risk Management - The board approved the annual report and summary for the first half of the year [1]. - The comprehensive risk management report for the first half of the year was also approved [2]. - The bank's interest rate risk management report for the first half of the year received approval [2]. - The report on consumer rights protection execution for the first half of the year was approved [2]. - The third pillar information disclosure report for the first half of the year was approved [2]. - The report on the update of key models and parameters for expected credit loss for the second half of the year was approved [2]. Group 2: Policy and Regulation Updates - The board approved the revision of the reputation risk management regulations [3]. - The revision of anti-money laundering management regulations was also approved [3]. - A recovery plan for the bank was formulated and approved [3]. - A proposal for an annual disposal plan was approved [3]. Group 3: Dividend Distribution - The board approved the dividend distribution plan for preferred shares, with a cash dividend of RMB 4.56 per share (including tax), totaling RMB 228 million (including tax) [4].

Core Viewpoint - The article highlights that China UnionPay's consumer finance company, Zhaolian, has been recognized for its reputation risk management practices, winning the "Reputation Management Annual Case" award, marking its third recognition in this area [1][3]. Group 1: Reputation Management - Zhaolian's reputation risk management case, titled "Building a Public Opinion Protection Network, Safeguarding Reputation Safety Harbor," stood out among nearly 400 submissions from 207 financial institutions [1][3]. - The evaluation was conducted by experts from various industry associations and academia, covering multiple dimensions such as brand communication, social responsibility, and corporate culture [3]. Group 2: Consumer Rights Protection - Consumer rights protection is a critical element of Zhaolian's reputation risk management, with the company prioritizing consumer satisfaction and feedback alongside financial performance metrics [4]. - Zhaolian has integrated consumer protection as a core capability, equating "complaint rate" with "bad debt rate," and has utilized AI technology to enhance consumer protection measures [4]. Group 3: Consumer Education and Engagement - Zhaolian actively promotes consumer financial knowledge and risk awareness through various educational materials, reaching nearly 300 million consumers through campaigns aligned with significant consumer rights events [5]. - The company has received recognition for its efforts in enhancing financial literacy among residents in Shenzhen, demonstrating a commitment to consumer education and engagement [5]. Group 4: Future Outlook - Zhaolian aims to continue deepening its reputation management and consumer protection efforts, enhancing its brand image and market competitiveness to contribute to the high-quality development of the financial industry [5].

Group 1 - The core viewpoint of the article emphasizes the importance of reputation risk management in the securities industry, as highlighted by the China Securities Association's new regulations [1] - The new regulations require securities firms to implement strict reputation risk management guidelines and establish comprehensive systems for monitoring, identifying, assessing, and addressing public sentiment [1] - The association stresses the need for a dual approach of "response + handling" to quickly refute false information and verify questionable matters [1]