Core Viewpoint - The dispute between Luo Yonghao and Xibei highlights the growing consumer concerns regarding the use of pre-prepared dishes in restaurants and the need for clearer regulations in the food industry [1][5]. Group 1: Company Response - Xibei's customer service stated that their signature dishes are freshly prepared daily, denying the use of pre-prepared ingredients [1]. - Xibei's CEO, Jia Guolong, publicly responded to Luo's claims, asserting that no dishes at Xibei are pre-prepared and announced intentions to sue Luo for damaging the brand's reputation [1]. Group 2: Consumer Sentiment - The incident reflects a divide between consumer perceptions and restaurant definitions of "pre-prepared" food, with consumers expressing concerns over food safety and value for money [4]. - Luo Yonghao's previous statements indicate a consistent stance against restaurants selling pre-prepared dishes without proper labeling, which he views as deceptive [2]. Group 3: Industry Trends - The lack of a unified standard for pre-prepared dishes in the industry leads to consumer confusion and negative perceptions, despite regulatory efforts to clarify the definition [5]. - The rise of cooking robots, such as the AI cooking robot from Chip Chef, offers restaurants a way to maintain quality and efficiency while addressing consumer preferences for freshly cooked meals [7]. - The integration of smart cooking technology is seen as a transformative trend in the restaurant industry, providing new opportunities for cost management and competitive advantage [7].

Core Viewpoint - The company, Xibei, acknowledges a significant gap between its production processes and customer expectations, committing to improve food preparation by shifting from centralized kitchen processing to on-site cooking in stores by October 1, 2025 [4][5]. Group 1: Changes in Food Preparation - Xibei will replace all dishes cooked with soybean oil to use non-GMO soybean oil [2]. - Children's meals will be adjusted to include freshly stir-fried beef rice and freshly made beef patties [2][3]. - The preparation of various dishes, such as fish fillets and pork dishes, will transition to on-site cooking [3][4]. Group 2: Commitment to Food Safety - The company is actively communicating with suppliers to shorten the shelf life of products while ensuring food safety and inventory turnover [5]. - Xibei emphasizes the importance of transparency and welcomes customer feedback for continuous improvement [5][7]. Group 3: Customer Engagement - The founder of Xibei, Jia Guolong, expresses a commitment to customer satisfaction, stating that the company will treat customers with utmost respect and transparency [5][7]. - Xibei invites customers to supervise the improvement measures and promises to keep them updated on changes [5][7].

9月15日上午，胖东来创始人于东来再次发声，他肯定西贝在很多方面还是很优秀的，希望人们理性理解帮助企业改善问题走向美好。相信西贝会尽快完 善人们对部分食品安全的担忧。 于东来评论截图 9月12日，于东来曾公开发文称："任何事没有完美，感谢西贝、海底捞等品牌企业可以让我找到相对放心可口吃饭的地方。" 于东来个人账号截图 在回复网友评论时，于东来还表示"相信他们（西贝）会改的"。 于东来个人账号截图 ...

可能是真的感受到了舆论对于经营的巨大影响，西贝书面道歉了。 9月15日中午稍晚时候，西贝官方微博发布了书面致歉信。不过，我注意到，就是这样一份罗永浩发声5天后的正式致歉信，还出来了两个版本， 区别只在于一个引号。 刚开始，西贝官方微博发布了如下致歉信（图一）： 为了满足广大顾客的需求,让顾客拥有更好 的体验。我们将尽可能把中央厨房前置加工 工艺调整到门店现场加工。 2025年10月1日前,西贝全国门店会陆续完成 以下调整: 1、西贝所有使用大豆油烹调的菜品,调整为 使用非转基因大豆油。 2、儿童餐吃光光牛肉焖饭牛肉酱,调整为门 店现炒。 3、儿童餐牛肉饼,调整为门店现做牛肉饼。 4、儿童餐鳕鱼条,调整为门店原切大黄鱼, 现炸现烤。 5、烤羊肉串，调整为在门店现切、现串、现烤。 6、猪排烩酸菜中猪排半成品,调整为生排 骨,在门店现炒。 7、酥皮肉夹馍卤肉，调整为生肉在门店现卤。 8、手撕椒麻鸡,调整为生鸡在门店现煮。 9、燕麦小米粥中的金瓜泥,调整为门店现熬 小米粥,加入新鲜金瓜片熬制。 关于广大顾客关心的保质期间题,我们正在 与上游供应商积极沟通,在保证食品安全和 库存周转的前提下，尽量缩短保质期。 但我们深 ...

Core Points - Xibei has issued an apology letter on September 15, stating that all partners are actively working to address customer concerns and improve experiences [1] - The company plans to implement adjustments in all nationwide stores by October 1, 2025, focusing on food safety and inventory turnover while shortening product shelf life [1] - Xibei encourages customers to continue providing feedback for ongoing improvements [1] Adjustments and Changes - All dishes using soybean oil will switch to non-GMO soybean oil [4] - Children's meal beef rice will be adjusted to be stir-fried on-site [4] - Children's meal beef patties will be made fresh on-site [4] - Children's meal cod fish sticks will be replaced with fresh-cut large yellow croaker, fried and baked on-site [4] - Grilled lamb skewers will be freshly cut, skewered, and grilled on-site [4] - Pork chop sauerkraut will switch from semi-finished pork chops to fresh pork ribs, stir-fried on-site [4] - The braised meat in flaky meat sandwich will be made with fresh meat, braised on-site [4] - Shredded spicy chicken will be made with fresh chicken, boiled on-site [4] - Oatmeal millet porridge will be freshly cooked on-site with added fresh pumpkin slices [4]

Core Viewpoint - Xibei has issued an official apology and announced adjustments to its food preparation processes to enhance customer experience and transparency, committing to implement these changes by October 1, 2025 [1][5][11]. Summary by Relevant Sections Adjustments to Food Preparation - All dishes using soybean oil will switch to non-GMO soybean oil [1][5]. - Children's meal beef rice will be prepared fresh in-store instead of using pre-made sauces [1][5]. - Children's beef patties will be made fresh on-site [1][5]. - Children's fish sticks will be made from fresh, whole fish, cooked on-site [1][5]. - Lamb skewers will be cut, skewered, and grilled fresh at the store [1][5]. - Pork chop dishes will use fresh pork ribs cooked on-site instead of semi-finished products [1][5]. - The meat in the flaky meat sandwich will be cooked fresh in-store [2][5]. - The shredded spicy chicken will be boiled fresh in-store [3][5]. - Oatmeal with pumpkin puree will be freshly cooked with real pumpkin slices added [4][5]. Customer Engagement and Transparency - The company is actively communicating with suppliers to shorten product shelf life while ensuring food safety and inventory turnover [5][11]. - Xibei encourages customers to provide feedback and suggestions for further improvements [5][11]. - The founder, Jia Guolong, emphasizes a commitment to transparency and customer satisfaction, stating that the company will learn from successful practices in the industry [5][11]. Impact of Public Discourse - The controversy began with a public statement by influencer Luo Yonghao, which led to a decline in customer traffic and revenue at Xibei locations [11]. - The incident has sparked broader discussions about the use of pre-prepared foods in the restaurant industry and the importance of consumer awareness regarding food preparation practices [12][15]. - Regulatory bodies are expected to enhance oversight of pre-prepared foods to ensure consumer rights and safety [17][18].

Core Viewpoint - The company West B is making significant adjustments to its food preparation processes in response to customer feedback, aiming to enhance customer experience and ensure food safety by transitioning from centralized kitchen processing to on-site cooking by October 1, 2025 [1][11][15]. Summary by Sections Adjustments to Food Preparation - All dishes using soybean oil will switch to non-GMO soybean oil [1][11]. - Children's meal beef stew sauce will be prepared fresh at the store [2][11]. - Children's meal beef patties will be made fresh on-site [3][11]. - Children's meal cod fish sticks will be replaced with fresh-cut large yellow croaker, fried and grilled on-site [4][11]. - Grilled lamb skewers will be freshly cut, skewered, and grilled at the store [5][11]. - Pork chop with sauerkraut will use fresh pork ribs cooked on-site instead of semi-finished products [6][11]. - The braised meat in flaky meat sandwich will be prepared fresh at the store [7][11]. - Hand-shredded spicy chicken will be cooked fresh on-site [8][11]. - Oatmeal millet porridge will be freshly cooked at the store with added fresh pumpkin slices [9][11]. Customer Engagement and Transparency - The company expresses deep apologies for any confusion and emphasizes its commitment to food safety and compliance with national regulations [11][15]. - West B encourages ongoing customer feedback and aims to continuously improve its services [16][21]. - The founder, Jia Guolong, has committed to transparency and learning from industry best practices [16][21]. Public Reaction and Industry Context - The controversy began with a public statement by influencer Luo Yonghao, which led to a decline in customer traffic and revenue at West B locations [21][22]. - Discussions around "pre-prepared dishes" have raised consumer awareness regarding their right to know about food preparation practices [22][25]. - Regulatory bodies are emphasizing the need for transparency in the use of pre-prepared dishes in the restaurant industry to build consumer trust [26].

Core Viewpoint - Xibei Restaurant Group has issued an apology regarding the recent controversy over its pre-prepared dishes, acknowledging a significant gap between its production processes and customer expectations [1][2]. Group 1: Apology and Adjustments - On September 15, Xibei released an apology letter, admitting that its production methods did not meet customer needs and expectations [1]. - The company plans to adjust its central kitchen processing to on-site preparation at stores by October 1, 2025, including switching all dishes cooked with soybean oil to non-GMO soybean oil [1]. Group 2: Customer Engagement and Transparency - Xibei has invited customers to supervise its improvement measures and will provide timely updates on the adjustments [2]. - Founder Jia Guolong stated that Xibei will operate transparently and learn from the practices of other successful companies [2]. Group 3: Industry Support - Yu Donglai, founder of Pang Donglai Group, publicly supported Xibei, urging people to understand and help improve the company rather than harm it [4]. - Several industry leaders, including founders of other restaurant brands, have also expressed support for Xibei amid the controversy [8]. Group 4: Response to Criticism - In response to Yu Donglai's support, Luo Yonghao emphasized the importance of understanding the truth before forming opinions [6]. - Luo criticized the marketing consulting firm Hua Yu Hua for its long-term service to Xibei and labeled it as a "brand assassin" during a live-streaming session [11].

Core Viewpoint - The company West Be has issued an apology letter addressing customer concerns and announcing a series of adjustments to improve food preparation processes in its restaurants by October 1, 2025 [1][3][4]. Summary by Categories Apology and Customer Engagement - West Be expresses deep apologies for the inconvenience and concerns caused to customers, thanking those who provided feedback [1][3]. - The company emphasizes its commitment to food safety and adherence to national laws and regulations [3][4]. Adjustments to Food Preparation - By October 1, 2025, West Be will implement the following changes in all its nationwide stores: 1. All dishes using soybean oil will switch to non-GMO soybean oil [1][3]. 2. The children's dish "Beef Braised Rice" will be prepared fresh in-store [1][3]. 3. The children's beef patties will be made fresh on-site [1][3]. 4. The children's fish sticks will be replaced with fresh-cut large yellow croaker, fried and baked on-site [1][3]. 5. Lamb skewers will be cut, skewered, and grilled fresh in-store [1][3]. 6. The pork chop in sauerkraut will be adjusted from semi-finished to fresh pork ribs, stir-fried in-store [1][3]. 7. The "Pork Sandwich" will use fresh meat for braising on-site [1][3]. 8. The "Shredded Chicken with Spicy Sauce" will be made with fresh chicken boiled in-store [1][3]. 9. The oatmeal millet porridge will be freshly cooked in-store with added fresh pumpkin slices [1][3]. Commitment to Continuous Improvement - The company acknowledges that the planned improvements are not sufficient and welcomes ongoing customer suggestions for further enhancements [4]. - West Be aims to maintain transparency and invites customers to supervise the implementation of these changes [4].

Group 1 - The registered capital of Inner Mongolia Xibei Catering Group Co., Ltd. increased from approximately 89.54 million to about 89.90 million yuan [1] - Shareholding ratios of existing shareholders, including Beijing Xibei Enterprise Management Co., Ltd., Jia Guolong, and Hohhot Ren Sheng Xi Yue Enterprise Management Center (Limited Partnership), have decreased [1] - Chengdu New Trend Media Group Co., Ltd. has increased its shareholding ratio [1]