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国铁集团:推出系列服务新举措 满足旅客春运期间多样化出行需求
Xin Hua She· 2026-01-29 05:46
Core Viewpoint - The press conference held by the State Council Information Office on January 29 highlighted the arrangements and outlook for the 2026 Spring Festival travel season, emphasizing the introduction of various personalized services to meet diverse passenger needs [2] Group 1: Personalized Services - The high-speed rail pet transportation service pilot covers 110 stations and 170 trains, catering to pet owners [2] - The "door-to-station" and "door-to-door" luggage delivery services pilot covers 111 stations, enhancing convenience for travelers [2] - A pilot program for "ski equipment convenience travel" has been launched on the Beijing-Zhangjiakou high-speed rail and certain trains in Northeast China, addressing the needs of travelers with specific equipment [2] Group 2: Accessibility and User Experience - Specialized icons and entry points for these services are available on the 12306 client app, facilitating quick access for travelers [2]
在12306误购车票,限时退票免收手续费,国铁集团推新政
Nan Fang Du Shi Bao· 2026-01-29 05:35
南都讯记者蒋小天发自北京今年春运全社会跨区域人员流动量预计达95亿人次,创历史新高,为全力保 障春运运力安排,方便旅客购票,国铁集团客运部主任朱文忠1月29日在国新办新闻发布会上透露,今 年国铁集团首次推出互联网误购限时免费退票新举措,为旅客减轻负担。如果旅客在12306客户端购票 时,因时间紧、未看清、误操作等原因造成误购车票,在购票支付成功30分钟以内且在开车前4小时以 上,退票时不收取退票费。朱文忠强调,这一举措将成为今后常态化实施的一项政策。 春运高峰购票需求巨大,今年春运期间,国铁集团还将针对一些热门线路、热门时段、热门车次及时安 排列车增开计划,特别增开夜间高铁,增开的夜间高铁车票预售期统一为开车前5天,请旅客多多关 注。朱文忠也提醒旅客,目前高铁、动车同城、同站换乘十分方便,当直达车票售罄时,可通过中转换 乘方式抵达目的地。 此外,为方便老年旅客购票出行,今年1月20日起,国铁集团首次推出60周岁及以上老年旅客电话订票 服务,不便使用互联网购票的老年旅客,可拨打铁路12306客服电话选票、订票,并且可以选择线上或 线下方式支付票款。 (文章来源:南方都市报) ...
抢票速看!国铁集团:春运增开夜间高铁,网上误购限时免费退票
21世纪经济报道记者 周潇枭 北京报道 1月29日,国新办举行新闻发布会,邀请国家发展改革委和交通 运输部、应急管理部、中国气象局、中国民航局、国铁集团有关负责人介绍2026年春运形势和工作安 排,并答记者问。 2026年的春节假期为2月15日(农历腊月二十八、周日)至23日(农历正月初七、周一)放假调休,长 达9天。 朱文忠表示,买火车票历来是广大旅客关注的焦点。将重点抓好四个方面售票组织工作: 一是关注学生、务工人员及老年人等重点群体的购票需求。一方面,继续为学生、务工人员提供预约购 票服务。另一方面,今年1月20日起,首次推出了60周岁及以上老年旅客电话订票服务,不便于使用互 联网购票的老年旅客,可以直接拨打铁路12306客服电话,安排了人工座席,可以帮助老人选票、订 票,并且可以选择线上或线下方式支付票款,进一步方便老年旅客购票出行。 二是首次推出互联网误购限时免费退票的新举措。如果旅客朋友们在12306客户端购票时,因时间紧、 未看清、误操作等原因造成误购车票,在购票支付成功30分钟以内且在开车前4小时以上,退票时不收 取退票费。这一举措也将成为今后常态化实施的一项政策。 国家发展改革委副主任李春临 ...
关于春运期间新能源车充电保障,最新回应来了!
Zheng Quan Ri Bao Wang· 2026-01-29 04:53
Group 1: Spring Festival Travel Overview - The Spring Festival travel period will last from February 2 to March 13, 2026, totaling 40 days, with an expected cross-regional passenger flow of 9.5 billion trips, marking a historical high [1] - Self-driving trips are projected to account for approximately 80% of total travel, while railway and civil aviation passenger volumes are expected to reach 540 million and 95 million, respectively, with both overall scale and daily peak volumes likely exceeding historical levels [1] Group 2: Railway Transportation Enhancements - The China National Railway Group plans to optimize travel by opening 22 new lines totaling 3,109 kilometers and adding over 560 passenger trains to facilitate travel for the public [1] - A total of 251 new train sets will be deployed before the Spring Festival to enhance capacity, with the ability to operate over 14,000 passenger trains on peak days, reflecting a 5.3% year-on-year increase in seating capacity [1] Group 3: Service and Safety Measures - Various transportation sectors, including rail, road, water, and civil aviation, will enhance information sharing and service coordination to ensure smooth transitions for travelers, especially during peak times [2] - During the Spring Festival holiday from February 15 to February 23, 2026, tolls for small passenger vehicles will be waived on national highways to facilitate travel [2] Group 4: Electric Vehicle Charging Infrastructure - The number of electric vehicle charging stations on highways is expected to reach 71,500 by the end of 2025, with 20,000 new stations added in 2025 alone, addressing the growing demand for electric vehicle charging during the Spring Festival [3] - The Ministry of Transport has developed targeted plans to enhance charging services, including the deployment of mobile emergency charging devices and optimizing charging times for electric vehicles [3]
春运期间超8000列动车组列车提供静音车厢
Xin Jing Bao· 2026-01-29 04:40
Core Viewpoint - The railway sector has introduced a series of new measures to enhance passenger convenience during the Spring Festival travel season, including expanded services and fare discounts [1] Group 1: Service Enhancements - The implementation of quiet carriages has been expanded to over 8,000 high-speed trains [1] - The pilot program for pet transportation services has been extended to 110 stations and 170 trains [1] - The "door-to-station" and "door-to-door" luggage delivery services have been expanded to cover 111 stations [1] - A new "ski equipment convenience" service has been introduced on the Beijing-Zhangjiakou high-speed railway and certain trains in Northeast China to cater to skiing enthusiasts [1] Group 2: Accessibility and Comfort Improvements - A dedicated section and entry point for these services has been established on the 12306 mobile app to facilitate quick access for travelers [1] - The fare discount policy has been enhanced, particularly for less popular routes, allowing more travelers to benefit from reduced prices [1] - The railway will gradually add platform seating at over 500 major passenger stations to improve waiting conditions [1] - Free charging facilities will be increased at major passenger stations to meet travelers' charging needs [1]
又一段城际开通!肇庆人出行方式+1!
Xin Lang Cai Jing· 2026-01-29 04:20
1月28日起, 广清城际铁路南延线 (广州白云站至花都站) 转自:肇庆发布 大湾区城际交通再次传来 重磅利好消息! 正式开通运营, 届时, 城际铁路里程将达442.5公里。 广清城际铁路全线贯通 "半小时生活圈"再提速 据悉,广清城际铁路南延线全长22公里,共设神山站、江高站、白云湖站、广州白云站4座车站。线路开通后,将与既有广清城际铁路(花都站至飞霞 站)贯通运营,届时广清城际铁路总里程将达到79.9公里,高效串联起广州白云站、广州北站、清远站等重要交通枢纽,进一步推动广清一体化发展,助 力清远更好地融入粤港澳大湾区。 △图源 广东城际 △图源 广东城际 购票方面, 广清城际铁路南延线同样支持 "城际铁路公交化多元支付+12306" 双票务系统。 公交化多元支付票务系统计次票、 定期票也将同步上线, 旅客可按出行期限灵活选择, 享受"一次购票,多次乘坐"的 优惠政策。 部分运行图调整 枢纽站换乘更便捷 结合新线开通, 广东城际将调整部分线路 运行图及始发站点。 调整后, 广东城际全天开行5条站站停交路, 7条特快列车、大站快车交路。 全线贯通运营后, 广清城际铁路将沿用 "站站停+大站快车"公交化运营模式, ...
事关2026年春运,多部门发声
Zhong Guo Xin Wen Wang· 2026-01-29 04:17
事关2026年春运,多部门发声 中新网北京1月29日电(记者 袁秀月 吴家驹)2026年春运将于2月2日启动,这次春运期间,客运量如何?天气怎么样?各部门将出台哪些保障措施?1月29 日,国务院新闻办公室举行新闻发布会,介绍2026年春运形势和工作安排。 国铁首次推出互联网误购限时免费退票举措 国铁集团首次推出互联网误购限时免费退票的新举措。如果旅客朋友们在12306客户端购票时,因时间紧、未看清、误操作等原因造成误购车票,在购票支 付成功30分钟以内且在开车前4小时以上,退票时不收取退票费。这一举措也将成为今后常态化实施的一项政策。 新闻发布会现场。吴家驹 摄 95亿人次!今年春运跨区域人员流动量预计创新高 2026年春运将从2月2日开始,到3月13日结束,为期40天。综合研判,全社会跨区域人员流动量将会达到95亿人次,预计创历史新高,其中自驾出行将继续 处于主体地位,占比达八成左右。铁路、民航客运量预计分别达到5.4亿人次和9500万人次,总体规模和单日峰值均有望超过历史同期的峰值。 中国气象局:今年春运期间将有两股冷空气 春运期间,我国天气整体特征是冷暖起伏较大,降水北多南少。2月2日到14日,我国将会 ...
春运惠民政策提醒:春节期间高速公路免收通行费 误购火车票限时免费退票
Yang Shi Wang· 2026-01-29 03:47
Group 1 - The Spring Festival travel season in 2026 will last for 40 days, starting from February 2 and ending on March 13 [1] - The total cross-regional population flow is expected to reach 9.5 billion person-times, marking a historical high, with self-driving trips accounting for approximately 80% of the total [2] - Railway and civil aviation passenger volumes are projected to reach 540 million and 95 million respectively, with both overall scale and daily peak expected to exceed historical levels [2] Group 2 - From February 15 to February 23, highways will waive tolls for small passenger vehicles with 7 seats or fewer [3] - The China National Railway Group will implement a new policy for free refunds on mistakenly purchased tickets, which will become a regular practice [3]
春运京广、京沪等高铁干线将开行夜间高铁
Xin Jing Bao· 2026-01-29 03:17
新京报讯(记者陈琳)铁路历来是人们在春运期间重要的出行方式。1月29日,在国新办举行的新闻发布 会上,国铁集团客运部主任朱文忠介绍,今年将积极挖掘运输潜能,在确保安全的前提下,调整部分高 铁线路维保作业时间,在京广、京沪、沪昆等主要高铁干线通道开行夜间高铁近1000列。 据介绍,春运前,铁路部门集中投用251组动车组,全力做好运力提升保障。通过调整列车检修时间、 优化运用交路,最大化提高列车利用效率,全面提升运输能力。通过这些举措,铁路部门在客流高峰日 最高可安排开行旅客列车超1.4万列,客座能力同比增长5.3%。 同时,积极适应"探亲+旅游""先探亲、后旅游"等需求变化,高度关注节中客流,围绕城际游、冰雪 游、海岛游等新热点,适时在热门方向增加运力、加开列车,丰富产品供给。 此外,保持公益性慢火车开行规模,整个春运期间,保证全路公益性慢火车不停运,确保偏远及交通不 便地区人民群众出行需要。 充分发挥新开通线路作用。今年,西安至延安、包头至银川、广州至湛江、重庆至黔江等22条共3109公 里线路、50余座客运车站首次投入春运,共增开和优化旅客列车560余列,更加方便沿线群众出行。 ...
春节假期国铁首次推出60岁以上老人电话订票
Xin Lang Cai Jing· 2026-01-29 03:15
Core Viewpoint - The State Council Information Office held a press conference on January 29 to discuss the spring transportation situation and work arrangements for 2026, highlighting new services for elderly travelers [1] Group 1: Service Enhancements - Starting from January 20, the China National Railway Group launched a telephone ticket booking service for elderly passengers aged 60 and above, allowing them to call the railway customer service at 12306 for assistance [1] - The service includes the option for elderly travelers to choose between online and offline payment methods, making it more convenient for them to purchase tickets [1]