Core Viewpoint - Major food delivery platforms in China, including JD.com, Ele.me, and Meituan, are testing the cancellation of penalties for delivery riders who exceed order time limits, shifting towards a service score management system to promote positive incentives instead of punitive measures [1] Group 1: JD.com Initiatives - JD.com has announced trials in 25 cities, including Shenzhen and Wuhan, to eliminate cash penalties for delivery riders exceeding order time, replacing it with a service score system [1] - The company is implementing various measures to enhance rider experience, such as additional subsidies during adverse weather and establishing care programs for riders and their families [1] Group 2: Ele.me Developments - Ele.me is also testing a new service score system to replace the previous penalty for exceeding delivery time, with trials currently in cities like Nantong and Changzhou [1] - The platform aims to achieve a performance-based compensation model, promoting a "more work, more pay" approach [1] Group 3: Meituan's Strategy - Meituan plans to fully eliminate penalties for delivery riders by the end of 2025, having already initiated trials in 22 cities with a system that rewards timely deliveries and provides training instead of penalties [1] - The company emphasizes a shift from punitive management to a more supportive and scientifically-based incentive approach [1]

#京东外卖在25城试点取消骑手超时罚款# 【京东外卖全国25城试点取消骑手超时罚款】10月16日，京 东外卖宣布，已在深圳、南京、哈尔滨、武汉等全国25个城市试点取消骑手订单超时罚款，改为启 用"服务分"管理机制。根据试点规则，骑手若出现配送超时，将不再直接扣除现金，而是依据超时区间 扣除相应服务分，推动管理方式从处罚约束向正向激励转变。（北京商报记者 何倩） ...

Core Viewpoint - Meituan is adjusting its merchant rating calculation rules to reduce the impact of malicious reviews and enhance the overall service quality assessment of merchants [1] Group 1: New Rating System - The new rating system will be implemented starting October 20, gradually covering all merchants nationwide [1] - The scoring will shift from a "single subjective score" to a "multi-dimensional comprehensive score," incorporating indicators such as "repurchase rate," "food quality," and "food safety" [1] - The new scoring mechanism aims to provide a more comprehensive reflection of merchants' delivery service levels and mitigate issues related to malicious negative reviews and fake positive reviews [1] Group 2: Pilot Program and Features - A pilot program for the new scoring system was initiated in cities like Tianjin and Foshan earlier this year in April [1] - The new scoring includes two main dimensions: "food quality score" and "service experience score" [1] - The "food quality score" consists of subjective ratings from customers regarding food satisfaction and packaging satisfaction, as well as objective indicators like store repurchase rates [1] - The "service experience score" includes metrics such as merchant message response rate and service negative feedback rate [1] Group 3: New Merchant Protection - To address the challenges faced by new merchants with limited reviews and significant negative feedback impact, a "new merchant protection period" has been established [1] - During this protection period, the scores for new merchants will only be displayed after accumulating a certain number of valid reviews [1]

Core Viewpoint - JD Delivery has announced a shift in its management approach by trialing a new "service score" system in 25 cities, moving from a penalty-based model to a positive incentive model for delivery riders [1] Group 1 - JD Delivery has implemented a pilot program in cities including Shenzhen, Nanjing, Harbin, and Wuhan [1] - The new system eliminates cash penalties for delivery delays, instead deducting service points based on the duration of the delay [1] - This change aims to promote a management style that focuses on positive reinforcement rather than punitive measures [1]

据了解，今年4月，美团外卖开始在天津、佛山等城市开展新评分试点。新评分涵盖了"餐品质量 分"和"服务体验分"两个主要维度。其中，"餐品质量分"包括顾客针对餐品满意度、包装满意度的主观 打分以及门店复购率等客观指标，服务体验分包括商家消息回复率、服务负反馈率等评分项。对于新上 线商家"冷启动"评价数量少、差评影响大的问题，新评分机制还增设"新商家保护期"，当新商家的有效 评价积累到一定数量时，评分才会对外展示。（罗宁） 责任编辑：韦子蓉 新浪科技讯 10月16日上午消息，最近，不少餐饮商家收到信息，美团外卖将调整商家评分计算规则， 增加"复购率""餐品质量""食品安全"等指标。 新浪科技从美团获悉，新评分规则将于10月20日开始实行，逐步覆盖全国商家，评分规则将从过去 的"单一主观打分"变为"多维综合评分"，并增加"食品安全"等指标，更全面反映商家外卖服务水平，减 少同行恶意差评、虚假好评等评分"内卷"行为。 ...

Core Viewpoint - JD.com has announced the trial implementation of a new "service score" management mechanism for delivery riders in 25 cities, shifting from a penalty-based system to a positive incentive approach [1] Group 1: Company Initiatives - JD.com has initiated a pilot program in cities including Shenzhen, Nanjing, Harbin, and Wuhan to eliminate the penalty for delivery delays [1] - The new system will deduct service points based on the duration of the delivery delay instead of imposing direct cash fines [1] - This change aims to transform the management style from punitive measures to positive reinforcement for delivery riders [1]

Group 1 - Tmall's "Double 11" event officially started on October 15, offering a base discount of 15% along with additional coupons and subsidies, targeting consumer demand in beauty and apparel sectors [1] - The "88VIP" membership provides a coupon package worth 3250 yuan, including a 1350 yuan no-threshold 10% discount coupon, enhancing customer engagement [1] - Tmall's strategy includes significant subsidies and discounts to counter competition from Pinduoduo and JD.com, while also stimulating market activity through substantial category-specific coupons [1] Group 2 - Meituan launched the "18 Member Surprise Day" on October 15, featuring a significant promotion of 10 million free orders as an initial offer [2] - This upgrade from the "18 God Coupon Festival" aims to enhance member benefits and respond to local market competition, particularly against Ele.me and new entrants like Douyin [2] - The challenge for Meituan lies in balancing subsidy costs with the practicality of member benefits to maintain its competitive edge [2] Group 3 - Fliggy announced the launch of its "Double 11" Global Travel Festival on October 15, with a 60% increase in investment compared to the previous year [3] - This substantial investment is part of Fliggy's strategy to integrate into Alibaba's broader consumer ecosystem and respond to competitive pressures from Ctrip and Tongcheng [3] - The increased investment aims to invigorate the market during the off-peak season, but Fliggy must manage costs and service quality to sustain growth momentum [3]

Group 1 - Meituan and the United Nations World Food Programme (WFP) launched the "Eat Well, Live Well" initiative to promote healthy living among urban residents and rural children [1] - The initiative involves 15 brands, including Bawang Tea, Decathlon, and Li Ning, which will provide healthy lifestyle consumption options and support for rural kindergartens [1] - The partnership aims to build multifunctional playgrounds for rural kindergartens and provide nutritional support, with a goal of nearly 20 billion public orders by September 2025 [1] Group 2 - Since 2018, Meituan and WFP have collaborated on projects to provide nutritional support to children in rural kindergartens, benefiting nearly 100 kindergartens [2] - In September, they launched a comprehensive intervention action focusing on nutrition, exercise, and education, aiming to create a replicable model for preschool children's health in China [2]

刘强东表示，民营企业要简单实在点见面聊聊，所有企业该竞争竞争，靠战略、靠商业模式、靠价值创造和信誉最终赢得消费者。"我们不应该变成仇人， 不要把正常的商业竞争变成个人恩怨，没有必要。兴哥我很尊重，莆中我也很赞赏。" 公开资料显示，京东旗下名为"七鲜小厨"的外卖自营门店已在7月20日正式开业，这是京东首家外卖自营门店。用户可以在线上下单，采取 "外卖+自提"的 模式，但没有堂食。 菜品上，"七鲜小厨"提供了包括馄饨面食、隆江猪脚饭、韩式拌饭以及意面等菜品，现场工作人员表示，"全是现炒现做，没有预制菜。" 据媒体报道，在今年9月16日的京东用户见面会上，刘强东回应称他约过王兴，但会面最终未能成行。 瑞财经 吴文婷10月14日消息，京东自营外卖门店"七鲜小厨"已正式登陆美团App。与此同时，京东全新推出的独立咖啡品牌"七鲜咖啡"也同步上线美团平 台。 截至发稿时，美团App上显示，七鲜小厨月售超400单，免配送费等促销信息格外醒目。 刘强东回应称他约过王兴,但王兴说和(滴滴)程维在外面"战争"(巴西; 劲波提议邀美团高级副总裁王莆中,但王莆中称"老板不去不敢去",会面ઘ 刘强东对第一财经记者说,自己认为民营企业要简 ...

查询发现，目前七鲜小厨（长保大厦店）在淘宝闪购月销量达到2000单，在美团外卖月销量达400单。 据媒体报道，今年7月20日，七鲜小厨首家外卖自营门店开业，用户可以在线上下单，采取 "外卖+自 提"的模式。当时七鲜小厨仅入驻了京东秒送，没有入驻美团或者淘宝闪购。七鲜小厨业务负责人刘斌 后续表示，对于入驻其他平台，七鲜小厨的心态非常开放，只要消费者有需求或者其他平台愿意，就可 以一起合作。 凤凰网科技讯 10月14日，近日，京东旗下外卖品牌七鲜小厨在美团外卖、淘宝闪购等平台低调上线。 ...