外卖配送服务
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乐见外卖配送速度与安全并行
Jing Ji Ri Bao· 2025-11-24 00:08
此外,积分制度能否成功,还取决于配套规则的完善程度:积分如何恢复、申诉渠道是否畅通、责 任边界是否清晰、跨平台标准能否统一等,这些细节都需要持续完善。只有规则清晰、执行稳定,积分 制度才能在维护服务质量和保障骑手权益之间形成稳定平衡。 近期,多家外卖平台在部分城市试点取消骑手配送"超时扣款"机制,以"服务分""安准卡"等积分体 系作为替代。新机制将配送表现、服务质量、培训情况等纳入综合考量,积分高低与订单量、奖励机制 挂钩,使管理方式更具弹性。这一举措保障了骑手权益,反映了行业治理理念的变化,也对未来的落地 执行提出新的要求。 外卖配送服务涉及交通、商家、使用环境等多重变量。然而,骑手面临的超时风险,往往非个人可 控,路况拥堵、商家出餐慢、小区出入限制、电梯等候时长等因素对配送时长影响显著。原有"超时即 罚"的单一机制难以精准归责,容易引发骑手在配送过程中的焦虑与不安全行为。近年来骑手交通事故 频发,与高压时限下"抢时间"的心态关系很大。 今年9月,市场监管总局在《外卖平台服务管理基本要求(征求意见稿)》中明确指出,平台、用工 合作企业不应将扣款作为配送超时的主要处罚方式,涉及扣款的规则和扣款情况应充分征求工 ...
“大湾区县域骑手报告”出炉:近八成骑手日均在线8至9小时
Jing Ji Guan Cha Wang· 2025-11-14 13:11
划龙舟、钓鱼、打篮球……在广袤的中国县域,送外卖或许已不是年轻人的"兜底选项",而是一份主动的职业选择。 与"高收入"相对应的是县城生活的"低成本"。对外地骑手而言,在县城做骑手更容易"留下来"。报告显示,博罗、道滘、鹤山三地的本地户籍骑手占比分别 为59%、45.81%、59.9%。有外地骑手表示,一个月工资可以买一平米房子。 ▲县域骑手职业选择的核心驱动因素 在工作强度方面,县城骑手的工作强度也相对温和。"没有大城市骑手那么卷"。县域骑手们并不认为自己"被困在系统里",而是通过灵活控制工作生活时间 扎根县城。接受问卷调查的2000多名大湾区县域骑手中,超过四成(45.6%)骑手每天工作8小时左右(含候单时间),约三分之一(31.6%)骑手每天工作 在9小时左右(含候单时间)。换言之,如果不算上线等候和休息的时间,县城骑手平均每日有效跑单时长稳定在5.4至6.6小时之间。80%的受访骑手表 示"强度一般"。 今年以来,中山大学移民与族群研究中心调研团队,深入博罗、鹤山等粤港澳大湾区多地县城,实地走访并调研年轻骑手们的工作日常与生活状态,撰写了 国内首份粤港澳大湾区县域骑手调研报告,南方报业南方社会发展智库全 ...
新疆乌苏市外卖行业党支部主题党日活动“有滋有味” 让红色初心暖透配送路
Zhong Guo Shi Pin Wang· 2025-11-13 09:04
Core Viewpoint - The article highlights the efforts of the delivery industry in Urumqi City, Xinjiang, to integrate the spirit of the 20th Central Committee of the Communist Party into their daily operations, emphasizing their role in serving the community and contributing to China's modernization [1][3]. Group 1: Industry Initiatives - The Urumqi City delivery industry party branch organized a themed party day activity focused on "learning the spirit of the plenary session and practicing the original mission," which included concentrated learning, on-site discussions, and practical initiatives [1]. - Delivery riders expressed their commitment to being not just food deliverers but also practitioners of community service, aligning their work with the development philosophy centered on the people [3]. Group 2: Rider Perspectives - Delivery rider Wang Li emphasized that their role extends beyond just delivering food; they contribute to China's modernization from their ordinary positions [3]. - Rider Wang Tao shared insights on integrating the plenary session's spirit into daily delivery work, highlighting the importance of being vigilant and reporting any unusual situations to enhance urban safety [3]. Group 3: Future Plans - The party branch plans to continue deepening the learning and implementation of the 20th Central Committee's spirit, aiming to inspire delivery riders and enhance their work enthusiasm through initiatives like the "Pioneer Rider Post" [3].
DoorDash stock sinks as company misses earnings
Youtube· 2025-11-06 16:28
Core Insights - Door Dash shares fell sharply by nearly 15% after missing earnings expectations and warning of rising investment costs leading into 2026 [1][3] - Despite the earnings miss, Door Dash reported revenue growth and increased orders, indicating no signs of consumer weakness [1][3] Financial Performance - Door Dash plans to invest several hundred million dollars next year to upgrade its core tech infrastructure, including robotics and back-end upgrades, as well as integrating Deliveroo, a $3.9 billion acquisition [3] - The company aims to create a unified global tech stack across its brands and futureproof its platform for artificial intelligence [3] Market Reaction - The market reaction to Door Dash's earnings call was significant, with shares dropping as much as 20% during the call [3] - Bank of America views the spending as constructive and anticipates that concerns will dissipate quickly, suggesting that many investments are one-time and could lead to better margin growth by 2027 [4] - UBS has a more cautious outlook, cutting its price target and highlighting risks such as rising competition, ongoing margin pressure, and Amazon's increasing focus on same-day grocery delivery [5]
温暖同行,从给骑手缴社保开始丨头条热评
Jing Ji Ri Bao· 2025-11-04 11:38
这就带来一连串的问题:他们的社保该在哪个平台交?是回老家交,还是在工作地交?如果不在这个城 市干了,回老家怎么转接? 比制度障碍更棘手的,是骑手的现实选择。很多骑手觉得,几十年后的社保意义不大,他们更想现在多 赚点钱。对企业而言,即便只是补贴,每年几十亿元支出也是个大数目。 既然如此,平台为何还要推进? 给百万骑手补贴养老保险?这个听起来很重要但又很费钱的计划,正在变为现实。从11月开始,美团将 为全国骑手提供养老保险补贴。只要近6个月内有3个月在平台收入达到当地社保缴费基数,骑手就可以 自主购买养老保险,平台补贴一半费用。 一方面,这是市场竞争的结果。今年"外卖大战"开打,运力成了比补贴更关键的筹码。社保补贴成了留 住骑手、锁定运力的"稳定器"。 这不是美团一家的"独角戏"。今年以来,京东为全职骑手缴社保,饿了么在多地试点推进,但美团率先 推出骑手社保"全国版",则是迈出了标志性一步。 另一方面,这源于国家政策的引导与监管的持续推进。人社部、市场监管总局等部门近年来持续推进新 就业形态劳动者权益保障,各地也陆续出台配套政策,为平台企业探索社保路径提供了清晰的制度框 架。提高灵活就业人员、农民工、新就业形态人 ...
房产中介兼职送外卖
Jing Ji Guan Cha Bao· 2025-10-23 06:49
Core Insights - The article highlights the challenges faced by real estate agents in first-tier cities, particularly in light of declining transaction volumes and income instability, leading many to seek additional income through part-time jobs like food delivery [2][3][11]. Group 1: Real Estate Industry Challenges - The income of real estate agents has significantly decreased due to a slowdown in property transactions, with some agents experiencing a drop in earnings by about 50% compared to two years ago [11][12]. - The market has become increasingly competitive, with larger agencies capturing market share from smaller firms, resulting in a disparity in income among agents [11][12]. - The current economic environment has made it difficult for agents to achieve high sales volumes, with some offices struggling to complete even one transaction per month [9][12]. Group 2: Part-Time Work as a Solution - Many real estate agents, like Zhang Biao, have turned to part-time jobs such as food delivery to supplement their income, finding it a more stable source of earnings during slow periods in real estate [3][4][10]. - The flexibility of food delivery allows agents to work around their real estate commitments, with some agents reporting monthly earnings of around 3,000 to 4,000 yuan from part-time delivery work [5][6]. - The experience of working as a delivery rider has provided agents with additional skills and insights, although it is viewed as a temporary solution rather than a long-term career path [10][12]. Group 3: Future Outlook for Real Estate Agents - Despite the current downturn, there are opportunities for agents to adapt by embracing technology, such as AI for property matching and virtual viewings, which could enhance their efficiency and marketability [12]. - Younger agents or those willing to transition to new industries may find better opportunities in emerging sectors, although this comes with the risk of starting over [12].
外卖平台试点骑手超时取消罚款,济南暂未纳入试点
Qi Lu Wan Bao Wang· 2025-10-22 04:55
Core Insights - Major food delivery platforms in China, including JD.com, Ele.me, and Meituan, are shifting from direct fines for delivery delays to a service points system, aiming to enhance management through positive incentives rather than punitive measures [1][3] Group 1: Changes in Delivery Management - Meituan plans to eliminate fines for delivery delays by the end of 2025, having already initiated a pilot program in Quanzhou that uses a points system to reward timely deliveries and penalize delays [1][3] - JD.com is conducting trials in 25 cities, including Shenzhen and Nanjing, replacing direct fines with a service points system that deducts points based on the duration of the delay [1][2] - Ele.me is also testing a new service points system in cities like Nantong and Changzhou, with plans to expand to over ten provinces by the end of October [1][2] Group 2: Rider Perspectives - Many delivery riders support the transition from fines to a points deduction system, as it allows them to recover points through improved performance rather than facing immediate financial penalties [3][5] - Riders have reported that the previous fine system was burdensome, especially when delivery assignments were unreasonable, leading to delays [3][5] Group 3: Expert Opinions and Future Directions - Experts suggest that the new points-based management system enhances riders' professional identity and contributes to the sustainable development of platform economies [6][8] - Platforms are increasing investments in rider welfare, including additional subsidies during adverse weather and various support programs for riders and their families [8] - The shift from punitive measures to a dual empowerment system is seen as a response to policies promoting high-quality employment and improving service quality through enhanced rider recognition [8]
致敬,每一份奔跑
Jing Ji Ri Bao· 2025-10-18 22:16
Core Insights - The article highlights the lives and aspirations of delivery workers, emphasizing their hard work and the dreams that motivate them [2][3][4][6][10] Group 1: Dreams and Motivations - Delivery workers, such as Wu Peng, connect their earnings to their hometown's agricultural prices, showcasing their financial planning and aspirations for a better life [2] - Many delivery workers have personal dreams that drive their work, such as owning livestock or exploring new cities, which adds meaning to their daily hustle [3][4] Group 2: Personal Growth and Confidence - The profession provides a sense of confidence and dignity, as exemplified by workers like Wei Tuanjie, who transitioned from low-paying jobs to becoming a successful delivery worker [4][6] - Long-term workers, like Li Chaojun, express pride in their work and the stability it has brought to their lives, including home ownership and family support [5][6] Group 3: Community Engagement - Delivery workers are increasingly involved in community support, participating in disaster relief efforts and providing services to the elderly, which enhances their sense of belonging [8][9] - The role of delivery workers extends beyond logistics; they build relationships within communities, often assisting residents in various ways [9][10] Group 4: Industry Evolution - The delivery industry is evolving, with workers feeling a strong connection to urban development and societal progress, indicating their integral role in modern city life [7][10] - The article illustrates how delivery workers are not just service providers but also contribute to the social fabric of their communities, embodying a sense of responsibility [10]
多外卖平台试点取消超时扣款,骑手如何进一步实现多劳多得、优劳优得?
Yang Guang Wang· 2025-10-16 10:50
Core Insights - The article discusses the shift in the delivery industry regarding the cancellation of late delivery penalties for riders, with platforms like Ele.me and Meituan leading the change [1][4]. Group 1: Company Initiatives - Ele.me is piloting the cancellation of late delivery penalties in cities such as Nantong, Changzhou, Jieyang, and Jingdezhen, with plans to expand to more cities in October [1][2]. - Meituan is also reforming its late delivery management system, initially testing in Quanzhou, and aims to implement a nationwide "no penalty for late delivery" policy by the end of 2025 [1][3]. - Both companies are replacing monetary penalties with a service points system, where riders can earn or lose points based on their delivery performance [2][3]. Group 2: Rider Perspectives - Riders express that the new system reduces their anxiety about penalties, allowing them to focus on timely deliveries without the fear of financial loss [3][4]. - The service points system incentivizes riders to maintain high service levels, as higher points correlate with better earnings [2][4]. - Riders believe that the cancellation of late penalties will not negatively impact delivery efficiency, as they remain motivated to complete deliveries promptly [3][4]. Group 3: Consumer Concerns - Consumers are concerned that the cancellation of late delivery penalties may lead to longer wait times for their orders, especially during peak periods [2][4]. - The platforms are tasked with balancing rider rights and consumer experience to ensure that service quality remains high despite the changes [4][5]. Group 4: Industry Implications - The changes in penalty structures are seen as a move towards a more balanced ecosystem that considers the needs of riders, consumers, and platforms [5]. - Experts suggest that the adjustments could lead to a safer and more responsible operation within the food delivery industry, promoting collaboration among all stakeholders [5].
三大外卖平台集体宣布给骑手松绑
2 1 Shi Ji Jing Ji Bao Dao· 2025-10-16 07:52
Core Points - Major delivery platforms including JD.com, Ele.me, and Meituan have announced measures to ease penalties on delivery riders by gradually eliminating or replacing late delivery fines with alternative systems [1][4][5]. Group 1: JD.com - JD.com has initiated a pilot program in 25 cities, including Shenzhen and Wuhan, to eliminate late delivery fines and replace them with a "service score" management system [1][2]. - The new system will deduct service points based on the time of delay instead of directly penalizing with cash fines, aiming to shift from punitive measures to positive incentives [2]. - Additional measures include extra subsidies during adverse weather, a fund for riders' children, and improved insurance coverage to enhance the delivery experience [2]. Group 2: Ele.me - Ele.me is testing a new service score system to replace late delivery fines, focusing on rewarding riders based on performance rather than penalizing them for delays [4]. - The pilot program is currently being implemented in cities such as Nantong and Changzhou, with plans to expand to more cities by October [4]. Group 3: Meituan - Meituan plans to completely eliminate late delivery fines by the end of 2025, having already begun trials of a new system that rewards timely deliveries and provides training instead of penalties [5][6]. - The company has tested this approach in cities like Quanzhou and Nanning, with 22 cities already participating in the late fine exemption program [6]. - The management strategy is shifting from punitive to a more supportive and scientifically-based incentive system [6].