外卖配送服务

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合同提前约定,外卖员工伤能获赔吗(以案说法)
Ren Min Ri Bao· 2025-08-20 22:26
外卖配送员工作期间受伤,要求工伤赔偿,公司却说:"我们之间没有劳动关系,不承担工伤赔偿责 任。" 原来,公司是某买菜平台配送服务的承包商。徐某来到公司工作,被安排在上海某配送站做配送员。徐 某在配送站按要求制作木架时,不小心割伤了自己的右脚。 徐某不服气,申请了劳动仲裁,随后双方又诉至法院。 法院认为,双方确实有相关约定,但判断用人单位与劳动者是否存在劳动关系,关键在于双方之间是否 存在用工事实,以及支配性的劳动管理。应当综合考虑劳动者对工作时间及工作量的自主决定程度、劳 动过程受管理控制程度、劳动者是否需要遵守有关工作规则、劳动者工作的持续性等因素。 近来,网约车、外卖配送、网络直播等新业态不断涌现,新型用工模式下,平台企业与从业人员之间的 关系呈现出诸多特殊性。法官介绍,2024年底,最高人民法院发布了首批新就业形态劳动争议指导性案 例,明确新就业形态劳动关系认定标准。对于存在用工事实、构成支配性劳动管理的,依法认定劳动关 系,保障劳动者依法享受劳动权益。不久前,最高人民法院又发布了《最高人民法院关于审理劳动争议 案件适用法律问题的解释(二)》,对相关问题作了进一步说明。 (文章来源:人民日报) 当徐某申 ...
“外卖大战 配送慢”上热搜 “15分钟达”订单可能要30多分钟?
Di Yi Cai Jing· 2025-08-18 22:42
Core Insights - The delivery speed issues of food delivery platforms have become a trending topic, with users increasingly sensitive to service capabilities following the reduction of subsidy wars [2][3] - The competition among food delivery platforms is shifting from price wars to service quality, with a focus on improving delivery efficiency and user satisfaction [2][5] Delivery Performance Challenges - Complaints about slow delivery have surged, with over 90 posts on social media platforms in the past week highlighting issues such as delivery times exceeding one hour and lack of available riders [2] - Despite a significant increase in the number of delivery riders, the distribution of riders may vary by region and time, complicating the ability to meet demand during peak hours [4] Rider and Operational Insights - As of late July, the number of riders on platforms like Ele.me has increased significantly, with a 181% rise in active riders and a 236% increase in crowd-sourced riders [3] - The focus on enhancing delivery capabilities is evident, with companies like JD.com reporting 25 million daily orders and over 150,000 full-time riders [3] System and Coordination Issues - Delivery efficiency is affected by various systemic issues, such as discrepancies in estimated delivery times between merchants and riders, which can delay food preparation and delivery [4] - The integration of new riders and merchants into the system raises the bar for operational maturity, necessitating improvements in platform logistics [4] Competitive Landscape - The industry is witnessing a push towards a "15-minute delivery" model, with platforms like Meituan promoting this as a competitive advantage, although actual delivery times may vary significantly [5] - The competition is now centered around three main areas: user engagement, merchant partnerships, and rider resources, with a focus on maximizing existing user value rather than merely acquiring new users [5]
“外卖大战 配送慢”上热搜,“15分钟达”订单最终可能要30多分钟?
Di Yi Cai Jing· 2025-08-18 16:30
Core Insights - The delivery speed issues in the food delivery industry have become a significant concern for consumers, especially after the decline of subsidy wars, leading to increased sensitivity towards service capabilities [2][3] - The competition among food delivery platforms is shifting from price wars to service quality, with a focus on improving delivery efficiency and customer satisfaction [2][5] Delivery Performance - The number of delivery riders has significantly increased this summer, with Ele.me reporting a 181% growth in active riders and a 236% increase in crowd-sourced riders by the end of July [3] - Despite the increase in rider numbers, challenges remain in maintaining delivery efficiency, particularly during peak hours, due to varying rider density and system coordination issues [4] Service Quality Challenges - The decline in subsidies may exacerbate delivery speed issues, as platforms may struggle to maintain resource allocation and delivery efficiency without financial incentives [3] - Systemic issues, such as discrepancies in estimated delivery times between merchants and riders, as well as inefficient navigation routes, contribute to delays and require optimization [4] Competitive Landscape - The competition is evolving towards a "15-minute delivery" model, with platforms like Meituan attempting to attract users with rapid delivery promises, although actual performance may not always meet expectations [5] - The focus of competition is now on three main areas: user engagement, merchant partnerships, and rider resources, with an emphasis on maximizing existing user value and enhancing service offerings [6]
京东美团社保大战:700亿烧钱背后的骑手命运抉择
Sou Hu Cai Jing· 2025-08-15 13:41
你有没有想过,外卖小哥风雨无阻送餐的背后,竟连最基本的社保都没有?当京东突然宣布给50万骑手缴纳全额五险一金时,这场看似平常的商业竞争,瞬 间演变为一场关乎700万骑手命运的行业地震。 这场社保风暴正在重塑行业格局。京东用"低价高质"策略抢占家庭用户,其差评率低于2%的严苛标准倒逼服务质量提升;美团则加速向"全能平台"转型,非 餐饮日单量已达京东3C业务的80%;而饿了么在取消超时罚款后配送效率持续滑坡,一杯奶茶等待26分钟送到分层的案例频现。 值得注意的是,看似受益的骑手群体也面临新抉择。京东骑手虽享社保但需严格遵守8小时工作制,一次差评扣款200元是美团的4倍;美团骑手仍可凭拼单 量月入过万,但需自担全部风险。正如某跳槽骑手所言:"钱和命怎么选?现在选命的人变多了。" 这场始于社保的商业博弈,实则是互联网下半场竞争范式的转变。当企业从烧钱圈地转向价值创造,当劳动者权益成为核心竞争力,我们或许正在见证服务 业真正进入"精耕时代"。下一个问题或许是:当所有平台都缴齐社保后,外卖小哥的电动车后座,能否载得动他们的买房梦? 这绝非单纯的福利升级。京东零售负责人徐雷早已放话"外卖业务三年不图盈利",其单均配送成本3 ...
白领解压新方式?年轻科研夫妻下班兼职送外卖,一周入账500元
Di Yi Cai Jing· 2025-08-13 13:53
白领解压新方式?年轻科研夫妻下班兼职送外卖,一周入账500元 作者:陆涵之 "如果我不控制,可以跑到凌晨3点再回家。" 北京的兼职骑手王磊(化名)对第一财经表示,在开启了骑手生涯后,他十分享受送外卖的过程,既能减 肥又能释放压力。 在社交平台上,不少抱有同样想法的白领都分享了兼职骑手的感受。送外卖,已成为都市人的"解压"方 式。 开启兼职生涯 王磊的本职工作是在智能驾驶公司从事研究工作,工作朝九晚六,较为稳定。为了方便工作,王磊购买 了一台电动车,这也启发他成为一名兼职骑手,"我发现这辆电动车的续航非常长,能达到100多公里, 每天除了上下班的路程还剩余很多里程。" 另一方面,夏季高温让王磊需要改变以跑步为主的健身方式,"平时每天晚上都跑步,但是现在天气变 热,跑步并不健康。"考虑到既有车又能爬楼减肥,王磊便决定试水成为一名兼职骑手。 另一位小红书博主李琪(化名)对第一财经表示,自己和丈夫都是科研人员,在近期选择加入下班送外卖 的大军,"网上很多人在跑,就尝试一下。假如我们不跑外卖,就是在家里躺着刷视频或者打游戏。"李 琪表示,她下班后如果有空下会和丈夫一起,也是增进感情的方式,"送外卖的话,我抢单+导航,他 ...
白领解压新方式?年轻科研夫妻下班兼职送外卖,一周入账500元
第一财经· 2025-08-13 10:12
开启兼职生涯 王磊的本职工作是在智能驾驶公司从事研究工作,工作朝九晚六,较为稳定。为了方便工作,王磊购 买了一台电动车,这也启发他成为一名兼职骑手,"我发现这辆电动车的续航非常长,能达到100多 公里,每天除了上下班的路程还剩余很多里程。" 2025.08. 13 本文字数:2788,阅读时长大约4分钟 作者 | 第一财经 陆涵之 "如果我不控制,可以跑到凌晨3点再回家。" 北京的兼职骑手王磊(化名)对第一财经表示,在开启了骑手生涯后,他十分享受送外卖的过程,既 能减肥又能释放压力。 在社交平台上,不少抱有同样想法的白领都分享了兼职骑手的感受。送外卖,已成为都市人的"解 压"方式。 另一方面,夏季高温让王磊需要改变以跑步为主的健身方式,"平时每天晚上都跑步,但是现在天气 变热,跑步并不健康。"考虑到既有车又能爬楼减肥,王磊便决定试水成为一名兼职骑手。 另一位小红书博主李琪(化名)对第一财经表示,自己和丈夫都是科研人员,在近期选择加入下班送 外卖的大军,"网上很多人在跑,就尝试一下。假如我们不跑外卖,就是在家里躺着刷视频或者打游 戏。"李琪表示,她下班后如果有空下会和丈夫一起,也是增进感情的方式,"送外卖的话, ...
7月收入过万骑手是去年2.8倍,饿了么:加大投入提高保障
Nan Fang Du Shi Bao· 2025-08-11 15:28
"秋天第一杯奶茶"刚刚喝完,记者获悉,8月11日,饿了么在杭州召开骑手交流会,来自上海、浙江、 江苏等多地的骑手纷纷表达了夏季跑单的感受、反馈与期待。在骑手收入与就业双双高增长下,饿了么 负责人表示,感谢并致敬每一位骑手,将持续加大投入,让骑手体验与保障更好,并持续优化骑手服务 举措。 数据显示,淘宝闪购上线以来,截至7月底,饿了么骑手月活数量整体增长181%,其中众包骑手增长 236%;同时,7月收入超过1万元的骑手数量达到去年2.8倍。 在立秋当天,这一增长更加显著。8月7日,30多万餐饮小店成交突破峰值同时,饿了么骑手整体数量达 到去年的3.5倍。 "这个夏天大家都丰收了,收入涨了一半还要多,熟练骑手月入2万是常态。"张文强在上海跑单,老家 在山东。在他看来,收入好才是真的好,挣得多、生活有奔头,家人也一起开心。在收入之外,他还关 心日常的休息和就餐,希望在跑单之余,减轻后顾之忧。 在杭州,优选队长黄晓琴为队员们高兴:"平时单日破100单的很少,立秋那天,队里的熟练小哥人人破 百。"随着订单增长,今年以来,她的团队从最开始近20人,到现在已100人。由于之前全家搬到了杭 州,对她而言社保成为刚需。随着饿 ...
重生之我在午休送外卖
3 6 Ke· 2025-08-06 00:32
Core Insights - The rise of part-time delivery riders, including office workers and students, is reshaping the food delivery landscape, driven by the increasing demand for delivery services during peak hours [1][18][22] - The gig economy model allows these riders to work flexibly, choosing when to accept orders, which appeals to many who seek additional income or a new experience [12][21][22] Group 1: Part-time Delivery Riders - Part-time delivery riders, known as "crowd-sourced riders," have lower entry barriers compared to full-time riders, making it an attractive option for many [2][18] - The onboarding process for crowd-sourced riders includes completing identity verification and online training, which covers essential topics like food safety and delivery protocols [2][4] - Many part-time riders are motivated by factors beyond income, such as fitness, exploring the city, or simply enjoying the ride [12][14][16] Group 2: Economic Impact - The ongoing "delivery wars" have significantly increased the volume of food delivery orders, leading to a shortage of delivery capacity [19][22] - Data indicates that platforms like Hummingbird and Meituan have seen substantial growth in daily active users (DAU), with Hummingbird's DAU increasing over 200% since April 2025 [19] - The influx of part-time riders helps alleviate the pressure on delivery platforms by handling overflow orders during peak times, thus supporting the overall delivery ecosystem [18][19] Group 3: Rider Experience - The experience of part-time riders varies, with some enjoying the flexibility and immediate feedback from their work, while others face challenges such as difficult weather conditions and logistical issues [7][8][16] - Riders often find the work rewarding, as it allows them to engage with their city and its residents, providing a sense of contribution to the community [16][22] - The gamification of the delivery process, with rewards and incentives, can lead to an addictive experience for some riders [15][21]
送外卖减肥,更应看到浪漫故事的另一面
Nan Fang Du Shi Bao· 2025-08-05 15:21
Core Viewpoint - The delivery service, once seen as a temporary job, is being redefined by Generation Z, who are integrating it into their lifestyle and social culture, reflecting a shift towards health consciousness, diverse career choices, and technology reshaping daily life [1][2]. Group 1: Trends and Motivations - The phenomenon of "delivery for weight loss" indicates a combination of the gig economy and health demands, showcasing three major trends: democratization of health consumption, diversification of job choices, and technology transforming lifestyles [1]. - Young people in both public and private sectors are drawn to delivery work as it allows them to monetize fragmented time, providing immediate rewards and a sense of control over their work [1][2]. - The shift in perception of traditional jobs, such as civil servants and bank managers, reflects a need for immediate feedback and tangible results, making gig work more appealing than conventional roles [1][2]. Group 2: Social Dynamics and Risks - Delivery work has become a coping mechanism for urban youth, offering a balance between mainstream career paths and the gig economy, allowing for self-regulation amidst instability [2][3]. - The experience of part-time delivery workers differs significantly from full-time riders, with the latter facing risks such as order dilution and income instability as more part-time workers enter the market [3]. - The rapid growth of flexible employment, projected to exceed 200 million in China by 2025, with around 13 million delivery riders, highlights both the popularity of gig work and the challenges faced by full-time riders, including aging workforce and lack of benefits [3].
热搜!90后银行职员夫妻下班后偷偷送外卖,本人回应:工作压力大,送外卖可舒缓压力、补贴家用,几个月赚了不到2000元
Mei Ri Jing Ji Xin Wen· 2025-08-05 07:24
Core Viewpoint - The trend of bank employees engaging in side jobs, such as food delivery, is gaining attention as a means to alleviate financial pressure and stress from their primary jobs [2][11]. Group 1: Personal Experiences - A couple of bank employees in Wuhan, identified as Mr. Zhang and Ms. Li, have been delivering food for about 3 to 4 hours each night after their day jobs, aiming to earn around 70 yuan per night, which totals nearly 2000 yuan over several months [2]. - Another individual, referred to as "Strawberry," has been delivering food for 10 consecutive days, losing 2 kg while earning over 120 yuan daily, with a peak income of over 200 yuan [12]. - Participants often describe the experience of delivering food as enjoyable and akin to playing a game, providing a sense of accomplishment and stress relief [13][14]. Group 2: Social and Economic Context - The phenomenon of bank employees taking on side jobs is not isolated, as many are sharing their experiences on social media, with various roles including tea selling and gaming companionship [11]. - Researcher Feng Guilin notes that while the desire for side jobs among bank employees is understandable, strict regulations exist within the financial system regarding such activities, particularly in state-owned banks [11]. - The trend of young people in Shanghai engaging in food delivery for fitness and stress relief is also noted, with many using it as a form of exercise rather than solely for income [12][13]. Group 3: Regulations and Compliance - Public sector employees are allowed to engage in side jobs under strict regulations, which require prior approval from their respective units [15][16]. - Types of permissible side jobs include physical labor like food delivery, which must not interfere with primary job responsibilities and requires written approval [16][19].