外卖配送服务

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成都交通零违规骑手获数千元激励
Jing Ji Guan Cha Wang· 2025-09-28 08:17
【#成都交通零违规骑手获数千元激励#】近日,成都、南京等多地骑手获得大额奖励。外卖平台回应称 属实,该激励针对近三个月无闯红灯记录且订单量靠前的骑手。今年以来,不少骑手反映平台交通管理 趋严。为此,平台设立亿元专项长期鼓励骑手安全骑行,推动从"多跑单"向"安全跑单"转变,证明"慢 下来"反而能获得更多。 ...
柳州警方通报醉酒男子殴打外卖骑手,行拘十日并罚款500元
Guan Cha Zhe Wang· 2025-09-28 00:51
9月28日,广西柳州市公安局柳南分局通过微信公众号"柳南警方"发布警情通报称: 2025年9月26日19时许,我局接群众报警称,在柳南区某商业街一咖啡店门前,一名醉酒男子殴打一名 外卖骑手。接警后,民警迅速赶到现场处置,将打人男子杨某某(46岁)控制带离,并及时将被打的外 卖骑手黄某(男,30岁)送医救治。目前,黄某经医院诊断为轻微受伤。 经开展询问当事人及证人、调取现场录像、走访调查等工作核查,当日杨某某醉酒后路经案发地时,认 为正坐在电动自行车上等单的外卖骑手黄某挡道,遂辱骂和殴打黄某。 9月27日,公安机关已依法对杨某某作出行政拘留十日并处500元罚款的处罚。 此前的9月27日,@顺丰同城 发布《关于广西柳州骑士受袭事件的声明》,全文如下。 9月26日晚7时左右,在广西柳州市柳南区谷街发生了一起我们不愿看到的事件:一名顺丰同城骑士在咖 啡店门口等单时,无故遭受一名男子殴打,事件发生后,我们高度重视,已在第一时间采取了一系列关 怀措施,我们呼吁:任何情况下,骑士的合法权益都应该受到尊重和保障! 经了解,事发当晚,这名骑士正在咖啡店门口正常等单,一名疑似醉酒男子上前要求骑士用电动车载其 前往他处,骑士礼貌解 ...
Q3本地生活-外卖配送调研
2025-09-24 09:35
Summary of the Conference Call Industry Overview - The takeaway from the conference call indicates a cooling trend in the food delivery market, with a notable decline in order volumes across platforms, particularly for Ele.me, which saw a daily order volume drop of approximately 20% by the end of August, reverting to levels seen at the end of June [1][2]. Key Points on Ele.me - **Order Volume Fluctuations**: In August 2025, Ele.me's order volume peaked with a growth of about 10% compared to July, but by September, it experienced a significant decline of nearly 30% compared to August, returning to levels seen in late June or early July [2]. - **Delivery Strategy Adjustments**: Ele.me is shifting its delivery strategy to focus on high-value orders, offering incentives such as bonuses for orders over 20 yuan to attract riders [1][5]. - **Operational Changes**: A major restructuring of Ele.me's delivery capacity has occurred, moving away from the "优加" model to new models including "专送", "UB", "蜂跑", and "众包". This aims to optimize resource allocation and improve delivery efficiency [1][6]. - **Cost Comparison with Meituan**: The average delivery cost for Meituan is approximately 4 yuan, while Ele.me's is around 5 yuan. There are regional price variations, with higher costs in the northwest and northeast regions compared to lower costs in southern and central China [1][9]. - **Rider Efficiency Improvement**: Post-pandemic, Ele.me's rider efficiency has improved to around 45, narrowing the gap with Meituan, which stands at 46-47. Previously, Meituan's efficiency was significantly higher [1][11]. Key Points on Meituan - **Performance Comparison**: Meituan has maintained a more stable order volume due to its focus on meal deliveries, which are less affected by seasonal changes compared to Ele.me's reliance on afternoon tea and milk tea orders [1][3]. - **Rider Management Strategy**: Meituan is adopting aspects of Ele.me's UB model, allowing merchants to manage some riders to reduce platform labor costs and enhance operational stability [4][19]. Additional Insights - **Rider Count Changes**: Ele.me's rider count remained stable in August but saw a reduction of about 20% in September due to decreased order volumes, translating to a loss of approximately 9,000 riders [4][13]. - **Market Dynamics**: Certain cities, particularly major urban centers and some tier-three and tier-four cities, have shown significant order growth, with some areas experiencing increases of 400-500% [12]. - **Delivery Model Differences**: The delivery models between Ele.me and Meituan differ, with Ele.me's UB model requiring more direct management of riders compared to Meituan's previous model, which was more platform-managed [19]. - **Winter Logistics Preparation**: Ele.me anticipates an increase in logistics demand during the winter holiday season and is adjusting its structure accordingly to meet this expected surge [22]. This summary encapsulates the critical insights from the conference call, highlighting the competitive landscape between Ele.me and Meituan, their operational strategies, and market dynamics.
逆光同聚·顺心前行,顺丰同城917骑士节投入3000万元圆梦基金为骑士铺路
Zhong Jin Zai Xian· 2025-09-17 13:46
Core Insights - The express delivery industry is entering a new phase of accelerated development, with delivery riders becoming an essential part of the urban commercial ecosystem, leading to increased demands for career development, life security, and social recognition [1][15] - SF Express aims to enhance the delivery experience and provide more professional recognition for riders through initiatives announced at the 7th Knight Festival [1][3] Group 1: Career Development and Support - SF Express has established a more comprehensive promotion system for riders, providing personalized career development support and creating broader opportunities for those with aspirations [6][7] - The company announced an investment of 30 million yuan in a Dream Fund to support projects like the "Dream Plan" and "Emotional Care," which includes skills training and educational subsidies for riders [7][9] - As of August 2025, over 1,700 riders have been promoted to team leaders, with a year-on-year increase of 60.1% in the number of team leaders [6][7] Group 2: Health and Well-being - The health risks faced by riders are significant, with data indicating that their risk of cardiovascular diseases is three times higher than that of regular office workers, and 58% suffer from lumbar issues [10] - SF Express has launched a health movement plan in collaboration with a health platform to provide scientific training courses and recovery guidance, aiming to improve riders' physical well-being [10][12] - The company has also partnered with medical services to provide health memberships for 7,000 riders, shifting health management from reactive to proactive support [10] Group 3: Financial and Emotional Support - Many riders bear the dual responsibilities of being family economic supporters and educators, with over 60% of local riders having children, which drives their work motivation [9][15] - SF Express has improved operational efficiency and order management, resulting in a 38% year-on-year increase in rider productivity and a 107% increase in the number of riders earning over 10,000 yuan monthly [9] - The company has established an emotional support mechanism, including a "Care Fund" that has processed 78,000 cases and provided 4.2 million yuan in assistance, addressing riders' emotional and financial needs [14]
外卖“三国杀”亏200亿,顺风赢麻,漏赚1.37亿!
Jin Tou Wang· 2025-09-10 10:06
这场外卖大战打下来,顺丰同城上半年总营收冲到了102.4亿,猛增49%,净利润更是涨了120%。 最近,美团、京东、阿里外卖三国杀,胜负未分,但美团净利润低了89%,京东净利润下滑了50%,阿 里净利润下降了18%,三大巨头总共少赚了200亿。 那么,烧了那么多钱,到底谁赢了呢? 首先,肯定是消费者,点个外卖便宜10块钱,点杯奶茶立减5元,很多网友疯狂薅羊毛差点都喝出了糖 尿病。 可你以为只是消费者在狂欢吗? 隐形玩家其实另有他人,不是点外卖的你我,不是收佣金的平台,而是背后那个接单接到手软的蜜雪冰 城和瑞幸。说白了就是大牌餐饮店,还有跑腿送餐的外卖小哥,背后则是第三方运力。因为外卖补贴战 打的越凶,订单量就爆的越猛,而这些海量订单总得有人做,总得有人送,尤其是补贴剧烈的那波奶茶 订单,不仅让蜜雪冰城、古茗的财报营利双收,还带动他们全渠道配送的顺丰同城茶饮配送收入直接翻 倍。 在杭州某肯德基门店,同一时间段内美团、京东、饿了么三平台订单,很可能都由同一位顺丰骑手完成 配送。 这种"不站队"的灵活性,使其成为各平台运力不足时的关键"补给站"。 但你以为外卖平台真的只是赔本赚吆喝? 根据上周五阿里电话会对外卖大战 ...
为什么女骑手越来越吃香?
吴晓波频道· 2025-09-01 00:30
Core Viewpoint - The article highlights the rapid growth of female delivery riders in China, indicating a significant shift in the labor market dynamics, particularly for middle-aged women facing economic challenges and traditional job market constraints [5][34]. Group 1: Growth of Female Riders - From 2022 to 2024, the number of female delivery riders increased from 517,000 to 701,000, representing a growth of 35.6% [8][3]. - In 2024, the number of female ride-hailing drivers is expected to exceed 1.05 million, up from 600,000 in 2023, marking a 75% year-on-year increase [9][8]. - The overall number of delivery riders on Meituan grew from 6.24 million in 2022 to 7.45 million in 2024, with female riders outpacing the overall growth rate [8][9]. Group 2: Demographics and Background of Female Riders - A significant portion of female riders are middle-aged, married, and have children, with 85% being married and 96.6% having children [14][20]. - The average age of female riders is 37, which is notably higher than their male counterparts [14]. - Many female riders have transitioned from traditional service industries, with 50.8% previously working in service sectors before entering the gig economy [22][23]. Group 3: Economic Pressures and Job Market Dynamics - Economic pressures, such as debt and job loss, have driven many women into the delivery sector, with 31.6% of riders citing unemployment as a reason for their choice [17][18]. - The article notes that over 80% of riders in one team carry debt, with many having previously faced business failures or financial struggles [18][20]. - The shrinking job market in traditional sectors like retail and hospitality has forced women into the gig economy, where they often find more flexible work options [22][23]. Group 4: Market Dynamics and Labor Quality - The influx of female riders reflects a broader market shift towards quality labor, as platforms seek to enhance service standards [26][31]. - Female riders are noted for their higher customer satisfaction ratings, indicating a potential competitive advantage in service-oriented roles [31][30]. - The article discusses the emotional labor aspect, where women’s skills in communication and empathy are increasingly valued in the gig economy [28][30]. Group 5: Conclusion and Future Implications - The rise of female riders represents a rebalancing of the labor market in the digital economy, creating new opportunities for women who have been marginalized in traditional employment [33][34]. - The article suggests that this trend may lead to a restructuring of social roles and labor dynamics, particularly for middle-aged women [33][34].
壹快评︱这是外卖行业的第一套制服,也是职业保障与尊严的升级
Di Yi Cai Jing· 2025-08-25 12:10
Group 1 - The core viewpoint of the articles highlights the transformation of food delivery workers into "urban knights," reflecting a shift in societal perception and professional identity within the industry [1][2][8] - The new uniforms introduced by Taobao Flash Sale and Ele.me are designed with safety and style in mind, featuring reflective strips and weather-resistant materials to enhance rider safety [4][5] - The initiative aims to provide better job security and benefits for delivery riders, including comprehensive injury insurance and support for their professional development [1][5][7] Group 2 - The food delivery sector has seen significant growth, with over 10 million riders now recognized as a vital part of urban life, indicating a shift towards new employment categories [2][3] - The evolution of terminology from "delivery boy" to "urban knight" signifies a broader recognition of the profession and aims to elevate the social status of delivery workers [2][7] - Companies are increasingly focusing on enhancing the working conditions and benefits for riders, including the establishment of service stations and housing solutions, to improve their overall quality of life [6][7][8]
外卖骑手“安全分”与“星级”挂钩
Bei Jing Ri Bao Ke Hu Duan· 2025-08-21 22:29
Group 1 - The traffic safety campaign launched by the municipal traffic management department aims to enhance the safety awareness of delivery riders from companies like Meituan and Ele.me through a new evaluation mechanism and incentive programs [1] - A "safety score" system will be implemented, linking riders' safety performance to their overall rating, thereby encouraging safer driving habits [1] - The traffic management department has been actively sharing data on traffic violations with companies to integrate safety into rider management assessments [1] Group 2 - Meituan has introduced cash rewards for the top 100 riders based on their safety scores, with rewards credited on the same day [2] - The company has initiated a "no running red lights" safety incentive program, offering up to 1,350 yuan in cash rewards for riders with zero violations during the campaign [2] - Meituan's approach includes a tiered system of reminders and penalties for traffic violations, promoting a shift in mindset from maximizing deliveries to prioritizing safety [2]
北京18家外卖企业强化骑手交通安全治理
Bei Jing Ri Bao Ke Hu Duan· 2025-08-21 13:03
转自:北京日报客户端 8月21日下午,市公安交管部门会同首都精神文明办等部门,联合推出北京市交通安全宣讲团走进外卖 企业主题活动。据了解,近期,交管部门指导美团、饿了么等在京18家外卖和即时配送企业进一步强化 骑手交通安全治理,建立外卖骑手交通行为评价机制,先后推出骑手"安全分"制度以及"领航平安 行""不闯红灯"安全激励活动,通过明确的奖惩措施,激励引导骑手养成安全驾驶习惯,提升交通安全 意识。 活动现场,交管部门播放了以近年来外卖行业从业人员真实发生的交通事故为例制作的警示教育片,并 通过沉浸式讲述、情景剧演绎、互动问答等形式,向外卖骑手宣传交通安全法规知识常识。 市公安交管局安监处处长闫宝利介绍,今年以来,交管部门通过向企业及时转递外卖骑手的违法情况, 企业再将交通安全纳入骑手管理的评定范畴,将"安全分"与骑手"星级"挂钩。 相关外卖企业也陆续推出骑手安全治理新举措。美团配送安全高级总监刘文超介绍,美团对于安全积分 排名前100位的骑手给予现金奖励,奖励当天到账,实现关注安全也能提升收入的效果。今年以来,美 团全面开展外卖骑手路口闯红灯、超速等交通违法行为的识别与治理,目前已覆盖全市万余个红绿灯路 口, ...
弹性职业呼唤灵活保障
Sou Hu Cai Jing· 2025-08-20 23:17
Group 1 - JD has provided social insurance for 150,000 full-time delivery riders, with an average monthly contribution of approximately 2,000 yuan per person, highlighting a significant step towards improving labor protection for this new employment group [1] - There are currently 84 million new employment form workers in China, including delivery riders, ride-hailing drivers, and other gig economy participants, indicating a growing need for enhanced labor rights protection [1] - The lack of basic social security has been a major risk for delivery riders, as they face potential financial burdens from medical expenses and lack of retirement security [1] Group 2 - Riders express that having social insurance can address critical issues such as housing, education, healthcare, and retirement, reflecting their urgent need for better labor rights protection [2] - The complexity of riders' employment forms, including full-time, crowdsourced, and dedicated delivery roles, complicates the social insurance payment process, leading to varied opinions among riders regarding its benefits [2] - The high mobility of delivery riders necessitates more flexible social insurance solutions, as they often work across multiple platforms and cities, raising questions about the continuity and transferability of their social security [3]