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小红书回应被丽江古城喊话
第一财经· 2025-12-24 13:18
2025.12. 24 微信编辑 | 雨林 第 一 财 经 持 续 追 踪 财 经 热 点 。 若 您 掌 握 公 司 动 态 、 行 业 趋 势 、 金 融 事 件 等 有 价 值 的 线 索 , 欢 迎 提 供 。 专 用 邮 箱 : bianjibu@yicai.com (注:我们会对线索进行核实。您的隐私将严格保密。) 推荐阅读 史上最大的IPO要来了? 据新京报贝壳财经,针对丽江古城喊话审核"避雷帖",12月24日,小红书客服回应称,小红书一直 以来鼓励真诚、真实的经验分享,持续治理虚构个人经历、夸大不实等违规内容。目前,平台设有多 个受理举报及侵权的公开渠道,商家可以对存在争议的笔记内容进行举报并提交证据材料,后续会有 平台工作人员进行审核。若确认内容存在违规行为,平台会尽快处理。 另有接近小红书的第三方人士表示,根据目前所获线索,暂未发现消费者发布的相关内容中存在虚构 个人经历等违规情况,有更多线索后会持续进行研判及回查。 多家媒体报道称,12月23日,云南丽江市古城区文化和旅游局公开发布《关于请小红书平台强化丽 江市婚拍领域信息审核监管和监测的函》。文件中提到,小红书在履行平台信息监测及管理方 ...
丽江古城公开喊话小红书!大量不实避雷贴致企业损失超百万
新浪财经· 2025-12-24 11:16
Core Viewpoint - The Lijiang Gucheng District Cultural and Tourism Bureau has issued a letter to Xiaohongshu, urging the platform to strengthen its information monitoring and regulatory responsibilities in the wedding photography sector, due to the rise of false reviews and complaints that harm businesses [4][6][10]. Group 1: Background and Issues - The wedding photography industry in Lijiang is a vital part of the local tourism economy, with over 80 member units contributing to employment and the city's brand image [7]. - Since January 2025, a new type of consumer conflict has emerged, where consumers post false "warning posts" on Xiaohongshu to coerce businesses into refunds, leading to significant financial losses [7][8]. - Direct economic losses reported by member units due to forced refunds have exceeded 600,000 RMB, while indirect losses from brand reputation damage and order cancellations have surpassed 3 million RMB [7][8]. Group 2: Core Dilemmas - Businesses face high costs, long durations, and poor outcomes in defending against false "warning posts," creating a challenging environment for maintaining their reputation and operations [8]. Group 3: Regulatory Response - The Lijiang Gucheng District Cultural and Tourism Bureau has attempted to contact Xiaohongshu through various means but has not been successful until recently, when they managed to establish communication and submit relevant materials for resolution [9][10]. - A joint statement from the Lijiang Gucheng District Wedding Photography Industry Association has called on Xiaohongshu to fulfill its responsibilities and combat false statements and malicious extortion [10].
一财主播说|丽江文旅"喊话"小红书 警惕"避雷"变成"威胁筹码"
Di Yi Cai Jing· 2025-12-24 09:40
最近,丽江市古城区文旅局的一封公开函引发了广泛关注。起因是当地文旅部门在调查中发现,小红书 平台上出现了一种令人担忧的现象:部分消费者为达到非合理的诉求,在商家并没有过错的情况下,利 用发布不实"避雷贴"、"曝光贴"作为筹码,威胁商家退款甚至免单。据统计,截至12月,这种行为导致 当地商家直接退订损失达100余万元,间接损失更是超过500万元。更值得注意的是,丽江文旅局透露, 此前他们曾多次尝试通过电话、邮件等方式联系平台沟通,但均未成功,最终不得不选择公开发函喊 话。 最近,丽江市古城区文旅局的一封公开函引发了广泛关注。起因是当地文旅部门在调查中发现,小红书 平台上出现了一种令人担忧的现象:部分消费者为达到非合理的诉求,在商家并没有过错的情况下,利 用发布不实"避雷贴"、"曝光贴"作为筹码,威胁商家退款甚至免单。据统计,截至12月,这种行为导致 当地商家直接退订损失达100余万元,间接损失更是超过500万元。更值得注意的是,丽江文旅局透露, 此前他们曾多次尝试通过电话、邮件等方式联系平台沟通,但均未成功,最终不得不选择公开发函喊 话。 这起事件的发生,其实并不只是某一方的单一过错,而是折射出在社交媒体深度介 ...
对话丽江市古城区旅拍行业协会:小红书过去一年让当地旅拍行业损失超500万,将发起集体诉讼
Xin Lang Cai Jing· 2025-12-23 15:04
Core Viewpoint - The cultural and tourism bureau of Lijiang, Yunnan, has raised concerns about the inadequate information monitoring and management responsibilities of Xiaohongshu, leading to significant reputational damage and financial losses for local wedding photography businesses due to false reviews and complaints from consumers [2][4] Group 1: Impact on Businesses - Local wedding photography companies have faced over 1 million yuan in refunds due to false negative reviews, with indirect losses exceeding 5 million yuan as of December [2][4] - The Lijiang Wedding Photography Industry Association reported that many businesses are pressured into refunds by consumers who post misleading reviews, even when the companies have fulfilled their contractual obligations [2][4] - A specific case highlighted involved a photography company that refunded a consumer who then created a group on Xiaohongshu to share tactics for obtaining services without payment, ultimately leading to the company's closure [2][4] Group 2: Consumer Behavior - Consumers are reportedly posting negative reviews on Xiaohongshu to exert pressure for refunds, regardless of the companies' adherence to service agreements [2][4] - The industry standard allows for immediate resolution of consumer complaints during the service, yet some consumers still demand refunds after previously confirming satisfaction [2][4] - The association noted that nearly all of its 80 to 90 member companies have experienced similar issues with misleading reviews affecting their business [2][4] Group 3: Legal Actions - The Lijiang Wedding Photography Industry Association plans to initiate a collective lawsuit against Xiaohongshu for failing to fulfill its review obligations, having already engaged lawyers to gather evidence [2][4]
因“避雷贴”损失上百万?丽江古城区文旅局向小红书发函
Xin Lang Cai Jing· 2025-12-23 13:54
中新网北京12月23日电(记者 左雨晴) 丽江市古城区文化和旅游局12月23日公开发函,要求小红书强化 对丽江市婚拍领域信息的审核监管。 这份《丽江市古城区文化和旅游局关于请小红书平台强化丽江市婚拍领域信息审核监管和监测的函》显 示,据丽江市古城区旅拍行业协会调查摸排,截止到12月,因不实"避雷贴"企业退订100余万元,间接 损失超500万元。 函件称,小红书在履行平台信息监测及管理方面的主体责任和审核义务不到位,导致大量消费者为达到 其超合理诉求,在企业无过错责任情况下利用平台发布不实"避雷贴"、"曝光贴"等内容,威胁企业退钱 退款的情况,企业针对此类不实内容申诉难,造成大量企业商誉受到诋毁,退单退订大面积发生。 记者就此向小红书发邮件问询。截至发稿前,小红书暂未回复。 丽江市古城区文旅局副局长朱镇罡告诉中新网记者,函件中提及的问题由丽江市古城区旅拍行业协会调 查反馈,该协会是由古城区文旅局牵头协调。 《丽江市古城区文化和旅游局关于请小红书平台强化丽江市婚拍领域信息审核监管和监测的函》 丽江市古城区旅拍行业协会监事长于涛告诉记者,该协会会员单位近100家。协会在今年的调研中发 现,针对平台上的所谓"避雷贴" ...
丽江文旅部门,公开喊话小红书
第一财经· 2025-12-23 13:10
Core Viewpoint - The article discusses the issues faced by the wedding photography industry in Lijiang, Yunnan, due to misleading posts on the Xiaohongshu platform, which have led to significant financial losses for local businesses [3][6]. Group 1: Issues with Xiaohongshu - The Cultural and Tourism Bureau of Lijiang has requested Xiaohongshu to strengthen its information monitoring and management responsibilities, citing inadequate oversight that has allowed false negative reviews to proliferate [3]. - Misleading posts have resulted in over 1 million yuan in refunds and indirect losses exceeding 5 million yuan for businesses in the wedding photography sector [3]. - The Bureau has expressed the need for Xiaohongshu to take this matter seriously and appoint a dedicated representative to liaise with them [3]. Group 2: Industry Response - The Deputy Director of the Cultural and Tourism Bureau, Zhu Zhengang, confirmed that businesses have reported the issues as valid, and previous attempts to contact Xiaohongshu via phone and email were unsuccessful [6]. - Zhu noted that some of the titles and images of the negative posts on Xiaohongshu are exaggerated, indicating a need for further investigation into the matter [6]. - On December 12, the Lijiang Wedding Photography Industry Association issued a joint statement urging Xiaohongshu to fulfill its responsibilities and combat false statements and malicious extortion [6].
丽江古城公开喊话小红书
Xin Lang Cai Jing· 2025-12-23 12:56
Core Viewpoint - The Cultural and Tourism Bureau of Lijiang City has urged Xiaohongshu to strengthen its information monitoring and management responsibilities in the wedding photography sector, citing the platform's failure to adequately manage content, which has led to significant financial losses for local businesses due to false reviews and malicious claims [1][3]. Group 1: Financial Impact - As of December, businesses in the wedding photography sector have incurred over 1 million yuan in refunds due to false reviews, with indirect losses exceeding 5 million yuan [1]. - The Lijiang Cultural and Tourism Bureau has received feedback from local businesses confirming the negative impact of false information on their operations [3]. Group 2: Platform Responsibility - The Lijiang Cultural and Tourism Bureau has expressed concerns about Xiaohongshu's content review mechanisms, noting that exaggerated titles and images in negative reviews are prevalent [3]. - A joint statement from the Lijiang and Xinjiang wedding photography associations has called for Xiaohongshu to fulfill its responsibilities and combat false statements and malicious extortion [4]. Group 3: Regulatory Compliance - The associations highlighted that the current content review mechanisms and traffic distribution rules on Xiaohongshu are linked to the rise of false information targeting the wedding photography industry, which has severely impacted the legal rights of businesses [4][5]. - According to the "Regulations on the Governance of Online Information Content Ecology," platforms are required to fulfill their responsibilities in managing information content [5].
小红书运营:2026小红书双旦节点IP招商通案【双旦心愿派对3.0】
Sou Hu Cai Jing· 2025-12-16 16:36
Core Insights - The report outlines the "2026 Xiaohongshu Double Festival Node IP Investment Proposal," emphasizing the theme "Celebrate Every Small Leap" and aims to connect brands with users through emotional resonance during the marketing campaign from December 10, 2025, to February 9, 2026 [1][4] Marketing Strategy - The campaign is structured into five phases: advocacy, collection, gift hiding, ceremony, and outlook, focusing on creating a sense of ritual and emotional connection [1] - Key highlights include the release of the "2026 New Year Message" and "Top Ten National Small Leaps" in collaboration with official media, enhancing individual growth's social value [1][20] - The campaign targets young individuals aged 19-30 in high-tier cities, who are willing to invest in emotional experiences and rituals [1][7] User Engagement - The campaign aims to enhance user participation through interactive gift-hiding activities involving celebrities and brands, creating a complete experience of "online praise + offline gift-seeking" [1][21] - The report notes a significant increase in user engagement, with over 2.1 billion new year wishes and 51.6 million gift exchanges recorded [9] Global Reach - Xiaohongshu aims to create a global celebration atmosphere, with a core New Year party and multiple international sub-venues, utilizing landmark fireworks and themed flights to enhance the immersive experience [1][22] - The campaign integrates online and offline resources, leveraging the platform's extensive traffic and hard resources to create a communication loop from brand awareness to conversion [1][22] Brand Collaboration - The campaign is designed to accommodate various industries, including beauty, food and beverage, fashion, and digital products, offering diverse collaboration formats such as gift lists, custom posters, and interactive tasks [1][24] - Brands are invited to participate as gift partners, promoting emotional connections with users through the celebration of small achievements and wishes [1][24]
小红书宣布:明年1月1日起,暂停这业务
Nan Fang Du Shi Bao· 2025-12-09 16:26
12月9日,南都N视频记者从小红书官方账号"土拔薯"处获悉,"小红卡"业务将于2026年1月1日起暂停试运营。公 告显示,在今年的12月31日前,持卡用户依然可以继续享受全部权益,自2026年1月1日起,"小红卡"将无法继续 使用,平台会为购卡用户全额退款。 小红书方面表示,将阶段性集中资源,聚焦在本地生活内容影响力,提升本地生活交易产品和工具,"帮用户发现 优质本地好去处,努力让大家做本地生活消费决策时,都能先想到来小红书搜一搜、逛一逛"。 南都记者曾报道,今年9月,小红书内测试运营"小红卡",年卡售价为168元。当时,小红卡的定位为"精选吃喝玩 乐一卡通"。持卡用户可享受全国范围内精选门店打折,参与小红书线下专属活动,首批在上海、杭州和广州三个 城市落地。 对于"小红卡"暂停运营的动作,小红书方面在公告中表示:"一方面不少伙伴对我们说,通过小红卡发现了很多宝 藏小店,解锁了不一样的生活方式;另一方面我们也认识到,我们的准备不够充分,还没能满足大家对本地生活 丰富性与便捷性的需求。"因此,带着这些反馈与期待,他们计划自2026年1月1日起,暂停"小红卡"的试运营。从 该日期开始,所有小红卡将自动失效,无法继 ...
小红书上的双11,藏着中国消费的秘密
Core Insights - The article highlights a significant increase in consumer engagement and spending on the Xiaohongshu platform during this year's Double 11 shopping festival, with discussions around purchasing strategies and product recommendations surging by 600% year-on-year, reaching over 20 billion exposures [1] - Xiaohongshu's e-commerce transactions saw a 77% increase in the number of buyers and a 140% increase in transaction amounts compared to the previous year, indicating a robust commercial ecosystem driven by community discussions [1][17] - The article emphasizes a shift in consumer behavior towards more rational and meaningful purchases, moving away from the frantic low-price mentality of previous years, reflecting a new phase of "rational self-pleasure" in shopping [4][7] Group 1: Consumer Behavior Trends - The Double 11 shopping event has entered a new phase characterized by consumers seeking products that provide value and meaning rather than just low prices, indicating a more mature consumption mindset [4][7] - Consumers are increasingly focused on quality and aesthetics, with Xiaohongshu serving as a platform for discovering high-quality products that resonate with individual tastes and preferences [12][15] - The community-driven nature of Xiaohongshu allows for authentic consumer feedback, which influences brand development and product offerings, creating a cycle of demand and supply that caters to evolving consumer needs [27][28] Group 2: Xiaohongshu's E-commerce Ecosystem - Xiaohongshu has successfully integrated a "grass-planting direct" feature that connects users directly to e-commerce platforms, facilitating seamless transactions and enhancing brand visibility [19][20] - The platform has become a fertile ground for both established and emerging brands, with many brands achieving significant sales milestones during Double 11, such as Haier's washing machine series generating nearly 200 million in sales [19][20] - Xiaohongshu's community engagement and content-driven approach have established a unique ecosystem where brands can thrive by aligning with consumer interests and preferences, leading to a more efficient and effective sales process [27][28]