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投诉流程全解析:从平台到法律的维权路径
Xin Lang Cai Jing· 2025-09-15 06:38
遇到消费纠纷 【下载黑猫投诉客户端】时,很多人第一反应是愤怒,但真正去投诉时,却常常感到迷 茫:先找谁?不管用怎么办?其实,投诉是一个逐步升级的过程。不同的渠道各有作用,只有按照合理 的顺序走,才能既省力,又更快解决问题。 第一步:先在平台内解决 绝大多数消费问题,首先要在交易平台内部尝试解决。电商网站通常提供"先行赔付"机制,消费者可以 直接在订单详情页面申请,若商家拒绝履行,平台会先行垫付,再向商家追偿。外卖、出行类软件同样 设有订单纠纷处理入口,消费者在 App 内即可提交。对于规则明确的小额纠纷,这往往是效率最高的 一环,通常几天内就能得到处理。 第二步:升级到官方渠道 当平台内部申诉久拖不决,就需要进入制度化的维权渠道。最常见的是 12315 全国消费维权平台 (www.12315.cn),消费者既可以通过官网提交,也可以使用微信小程序,或者直接拨打热线电话 12315。提交的信息会被转交到属地市场监管部门,由工作人员进行核实和处理。虽然这一渠道的优势 在于权威与正规,处理结果具备法律效力,但受理和调查需要时间,通常需要等待数周。 第三步:寻求消费者协会介入 在一些金额较大、涉及合同违约或商家态度恶 ...
消息称智谱同时推进香港和A股IPO;Manus总部迁至新加坡,清空国内多平台账号|36氪出海·要闻回顾
36氪· 2025-07-13 12:00
Group 1 - Zhihui is preparing for both Hong Kong and A-share IPOs, with a higher probability for A-share listing due to recent strategic financing of 1 billion yuan from state-owned enterprises [2][3] - AliExpress has launched a "same-day delivery" service in the UK, partnering with local delivery platform HungryPanda, and has expanded collaborations in Australia, Brazil, and the Middle East since last year [2][3] - Manus has relocated its headquarters to Singapore and has laid off some domestic staff, with its website indicating "not available in your region" [2][3] Group 2 - TikTok has denied reports of developing a separate app for the US market with different algorithms, stating that the information is inaccurate [4] - ByteDance refuted claims regarding the sale of TikTok's US operations to a consortium led by Oracle, emphasizing that the information is false [4] - Shanghai Zhiyuan Robotics has no immediate plans to change its main business or undergo significant asset restructuring in the next 12 months [4] Group 3 - Tea Yan Yue Se has officially announced its entry into the North American market through e-commerce, launching nearly 40 products across various platforms [5] - Pony.ai has started Robotaxi road tests in Luxembourg, collaborating with local transportation company EmileWeber [5] - US President Trump announced plans to impose a unified tariff of 15% or 20% on countries that have not yet received tariff notices [5] Group 4 - A-share companies have seen significant overseas orders and are expanding production bases abroad, with over 60 disclosed overseas investment and acquisition cases in the first half of the year [6] - Hong Kong's IPO market is thriving, with a 20% increase in the Hang Seng Index and 42 IPOs raising over 107 billion HKD in the first half of 2025 [7] - The Export-Import Bank of China has provided over 610 billion yuan in loans to foreign trade enterprises in the first half of the year, supporting small and micro foreign trade businesses [7] Group 5 - Star Epoch, a company focused on embodied intelligence, completed a 500 million yuan Series A financing round, with significant growth in overseas orders [8] - Itstone Technology raised 122 million USD in a financing round to enhance its technology ecosystem and expand its global talent recruitment [8] - Shuwen Biotech completed nearly 100 million yuan in financing to accelerate the market promotion of its innovative diagnostic products [8]
第四届数贸会倒计时:“六小龙”之外谁是“第七条龙”?
Di Yi Cai Jing· 2025-06-17 10:20
Core Insights - The Fourth Global Digital Trade Expo (Digital Trade Expo) is set to take place in Hangzhou on September 25, with a theme of "Digital Trade, Connecting the World" [1] - The expo aims to achieve a scale of intention orders reaching billions, similar to previous years [1] - The event will feature three main components: exhibition displays, thematic activities, and an online digital trade platform [1] Exhibition Displays - This year's expo will include one main digital trade exhibition hall and five specialized industry exhibition halls [1] - The main exhibition hall will showcase advanced industries such as embodied robotics and spatiotemporal intelligence, along with achievements in digital trade and cutting-edge technology [1][2] - The expo will also introduce a new thematic area called "Who is the Seventh Dragon" to set a new benchmark for national-level exhibition themes [2] Thematic Activities - The thematic activities will focus on five sub-sectors of digital trade, including cross-border e-commerce, gaming, artificial intelligence, digital healthcare, and low-altitude economy [1][2] - Various industry matchmaking events will be held to share cutting-edge technology, business applications, and innovative cases [1][2] - The expo will promote a collaborative environment by linking with other well-known industry events, enhancing resource sharing and audience flow [2] Online Digital Trade Platform - The online platform will expand to include sections on industry trends, national strategies, local regulations, policy interpretations, project applications, and resource connections [1] - The goal is to transition the online platform from a simple exhibition tool to a comprehensive digital trade service platform [1] International Participation - The expo has attracted international participants, with representatives from 23 countries, including the USA, UK, Italy, and the Philippines, seeking collaboration in various sectors [2] - The new capital of Indonesia has also expressed procurement needs related to digital transformation across multiple industries [2] Regional Development - Hangzhou has seen rapid development in digital trade reforms, positioning itself as a strong identifier in building a robust digital trade city and a global digital trade port core area [2]