Core Insights - The article discusses the reasons why complaints often do not receive responses and emphasizes the importance of choosing the right channels and providing sufficient evidence to facilitate resolution [2][7]. Group 1: Complaint Channels - Internal platforms provide the fastest response but may have limitations in addressing complex issues like false advertising and prepaid card refunds [3]. - The Black Cat Complaint platform offers a transparent mechanism for tracking complaint progress, allowing consumers to see whether their complaints are being addressed [4]. - Official channels like the 12315 National Consumer Rights Protection Platform are authoritative but typically take longer to process complaints [5]. Group 2: Cross-Industry Issues - Many consumer disputes extend beyond a single industry, requiring intervention from specific regulatory bodies such as the Ministry of Industry and Information Technology for telecom issues or the Banking and Insurance Regulatory Commission for financial disputes [6]. Group 3: Common Pitfalls - A significant number of consumers fail to provide adequate evidence, such as order details or payment receipts, which hinders the progress of their complaints [8]. - Misalignment of complaint channels, such as seeking help from consumer associations for e-commerce issues, can lead to delays in resolution [8].

Core Viewpoint - The article outlines a step-by-step process for consumers to effectively resolve disputes with merchants, emphasizing the importance of following a structured approach to complaints [1] Group 1: Internal Resolution - The first step is to attempt resolution within the transaction platform, where most issues can be addressed through the platform's "advance compensation" mechanism, allowing consumers to apply for compensation directly [2] Group 2: Official Channels - If internal resolution is delayed, consumers should escalate to official channels such as the 12315 National Consumer Rights Protection Platform, which provides a formal process for complaints but may take several weeks for resolution [3] Group 3: Consumer Association Involvement - For larger disputes or cases of severe merchant misconduct, involving the Consumer Association can provide additional support, although they lack administrative penalty authority [4] Group 4: Social Platforms - Social complaint platforms like Black Cat Complaints serve as a supplementary option, offering faster feedback and transparency, allowing consumers to publicly display their complaints and merchant responses [5] Group 5: Legal Action - If all previous steps fail, legal action becomes the final recourse, with small claims procedures available in many areas, including online filing options to streamline the process [6] Conclusion - The complaint process is not linear but involves a progressive escalation through various channels, each serving a specific purpose, highlighting the need for consumers to choose the appropriate method based on the nature of their issue [7]

Group 1 - Zhihui is preparing for both Hong Kong and A-share IPOs, with a higher probability for A-share listing due to recent strategic financing of 1 billion yuan from state-owned enterprises [2][3] - AliExpress has launched a "same-day delivery" service in the UK, partnering with local delivery platform HungryPanda, and has expanded collaborations in Australia, Brazil, and the Middle East since last year [2][3] - Manus has relocated its headquarters to Singapore and has laid off some domestic staff, with its website indicating "not available in your region" [2][3] Group 2 - TikTok has denied reports of developing a separate app for the US market with different algorithms, stating that the information is inaccurate [4] - ByteDance refuted claims regarding the sale of TikTok's US operations to a consortium led by Oracle, emphasizing that the information is false [4] - Shanghai Zhiyuan Robotics has no immediate plans to change its main business or undergo significant asset restructuring in the next 12 months [4] Group 3 - Tea Yan Yue Se has officially announced its entry into the North American market through e-commerce, launching nearly 40 products across various platforms [5] - Pony.ai has started Robotaxi road tests in Luxembourg, collaborating with local transportation company EmileWeber [5] - US President Trump announced plans to impose a unified tariff of 15% or 20% on countries that have not yet received tariff notices [5] Group 4 - A-share companies have seen significant overseas orders and are expanding production bases abroad, with over 60 disclosed overseas investment and acquisition cases in the first half of the year [6] - Hong Kong's IPO market is thriving, with a 20% increase in the Hang Seng Index and 42 IPOs raising over 107 billion HKD in the first half of 2025 [7] - The Export-Import Bank of China has provided over 610 billion yuan in loans to foreign trade enterprises in the first half of the year, supporting small and micro foreign trade businesses [7] Group 5 - Star Epoch, a company focused on embodied intelligence, completed a 500 million yuan Series A financing round, with significant growth in overseas orders [8] - Itstone Technology raised 122 million USD in a financing round to enhance its technology ecosystem and expand its global talent recruitment [8] - Shuwen Biotech completed nearly 100 million yuan in financing to accelerate the market promotion of its innovative diagnostic products [8]

Core Insights - The Fourth Global Digital Trade Expo (Digital Trade Expo) is set to take place in Hangzhou on September 25, with a theme of "Digital Trade, Connecting the World" [1] - The expo aims to achieve a scale of intention orders reaching billions, similar to previous years [1] - The event will feature three main components: exhibition displays, thematic activities, and an online digital trade platform [1] Exhibition Displays - This year's expo will include one main digital trade exhibition hall and five specialized industry exhibition halls [1] - The main exhibition hall will showcase advanced industries such as embodied robotics and spatiotemporal intelligence, along with achievements in digital trade and cutting-edge technology [1][2] - The expo will also introduce a new thematic area called "Who is the Seventh Dragon" to set a new benchmark for national-level exhibition themes [2] Thematic Activities - The thematic activities will focus on five sub-sectors of digital trade, including cross-border e-commerce, gaming, artificial intelligence, digital healthcare, and low-altitude economy [1][2] - Various industry matchmaking events will be held to share cutting-edge technology, business applications, and innovative cases [1][2] - The expo will promote a collaborative environment by linking with other well-known industry events, enhancing resource sharing and audience flow [2] Online Digital Trade Platform - The online platform will expand to include sections on industry trends, national strategies, local regulations, policy interpretations, project applications, and resource connections [1] - The goal is to transition the online platform from a simple exhibition tool to a comprehensive digital trade service platform [1] International Participation - The expo has attracted international participants, with representatives from 23 countries, including the USA, UK, Italy, and the Philippines, seeking collaboration in various sectors [2] - The new capital of Indonesia has also expressed procurement needs related to digital transformation across multiple industries [2] Regional Development - Hangzhou has seen rapid development in digital trade reforms, positioning itself as a strong identifier in building a robust digital trade city and a global digital trade port core area [2]