▲抖音电商发布2026年"九大商家扶持政策"升级方案。图/IC photo 近两年，随着"仅退款"规则争议、"职业薅羊毛"乱象等话题引发讨论，电商生态建设的重要性愈发凸显，其推进方向也从监管政策主导，逐步转向平台自主 的生态治理。 如何保障电商主体合法权益，为平台内商家营造稳定向好的经营条件，实现买卖双方的利益平衡，已成为社会各界关注的焦点。这其中的核心诉求，绝非单 一偏向消费者权益，更包含对平台商家合法权益的同等守护。毕竟，唯有让买卖双方权责对等、互利共赢，才能真正构建起可持续发展的电商生态。 精准施策优化电商生态 在这样的行业趋势下，越来越多的平台开始注重从更多维层面优化电商生态。拿抖音为例，1月8日，抖音电商发布2026年"九大商家扶持政策"升级方案。方 案在原有政策基础上持续加大投入，围绕商家经营全流程，从成本、流量、转化、履约、技术与治理等方面进行系统性升级，着力提升商家经营的长期确定 性。 政策必须精准锚定相应群体的需求，如此才能真正击中要害，确保相应措施落地见效。在抖音此番出台的相关举措中，无疑就体现了这一点。据了解，相应 举措从商家的实际需求出发，直面商家日常经营过程中普遍关注的综合成本压力、 ...

Core Insights - The article highlights the intensified focus on merchant ecosystem development by leading e-commerce platforms, particularly Douyin E-commerce, in response to increasing competition in the e-commerce industry [1] Group 1: Merchant Support Policies - Douyin E-commerce has launched an upgraded plan for its "Nine Merchant Support Policies" aimed at enhancing long-term certainty for merchants by addressing cost, traffic, conversion, fulfillment, technology, and governance [1][2] - The policies have successfully reduced costs for merchants by over 32 billion yuan in the past year, with significant contributions from commission exemptions and reduced logistics costs [2] - The platform has expanded its commission exemption policy to cover all categories and reduced technical service fees for merchants using its "Qianchuan Chengfang" product to 0.6% [2] Group 2: AI Empowerment - Douyin E-commerce is leveraging AI technology to enhance operational efficiency for merchants, including free AI customer service and dynamic AIGC creative capabilities that can generate 1 to 2 million marketing materials daily [3] - The platform's AI capabilities also include preemptive identification of malicious refunds and complaints, optimizing the appeal process for merchants [3] Group 3: Business Environment and Differentiated Support - The platform is committed to improving the business environment by strengthening intellectual property protection and market order governance, including stricter measures against false advertising and counterfeit products [4] - Douyin E-commerce is implementing differentiated strategies to support quality merchants and reduce entry costs for new merchants, while also enhancing support for local industries [4] - The platform has optimized payment terms, allowing for a minimum payment period of three days post-order confirmation to alleviate cash flow pressures for merchants [4]

Core Insights - Douyin E-commerce announced an upgrade to its "Nine Merchant Support Policies" for 2026, focusing on enhancing long-term certainty for merchants by increasing investment across various operational aspects [1] - The platform aims to address common merchant concerns such as cost pressure, traffic acquisition, conversion efficiency, and operational efficiency through systematic upgrades [1] Group 1: Cost Reduction and Efficiency Improvement - The upgraded support plan emphasizes reducing merchant operating costs, with a new commission exemption policy that lowers technical service fees to 0.6% for orders generated using the "Qianchuan·Chengfang" product [2] - The exemption range has been expanded to cover all categories, and promotional fee refund policies have been optimized to enhance return on investment [2] - The platform will also provide a large number of materials to help merchants save on production costs [5] Group 2: Traffic Distribution and Transaction Mechanism - The platform will optimize algorithms and distribution mechanisms to direct traffic towards high-quality content and efficient supply [6] - A cash incentive and growth support program will be upgraded to encourage the continuous production of high-value content, with 3.67 million creators participating in the "Grass Planting Incentive Program" by the end of 2025 [6] - A 10 billion yuan coupon subsidy plan will be launched to lower overall operating costs for merchants and stabilize revenue expectations [6] Group 3: Transaction Certainty and Risk Management - The platform will enhance transaction certainty by supporting merchants with high settlement rates and fast shipping, while also improving the identification and removal of abnormal and high-risk orders [8] - Advertising and recommendation logic will be optimized to improve product and user demand matching, and a return diagnosis tool will be developed to help merchants analyze return reasons [8] Group 4: Fair Business Environment and Support for Different Merchant Stages - Douyin E-commerce will strengthen intellectual property protection and market order governance, including measures to combat false advertising and counterfeit goods [10] - Differentiated support arrangements will be provided for merchants at various development stages, including financial, traffic, and service support for small and medium-sized merchants [10] - The platform will also reduce the minimum payment period to three days after order confirmation to alleviate cash flow pressure for merchants [10] Group 5: Industry Context and Future Outlook - The platform will continue to listen to merchant feedback to improve communication and service mechanisms, promoting stable growth for good products, content, and services [12] - The integration of live-streaming e-commerce is highlighted as a significant growth area, with the potential to improve merchant operations and lower transaction costs [12]

Core Viewpoint - Douyin E-commerce has announced an upgraded plan for its "Nine Merchant Support Policies" for 2026, focusing on enhancing long-term certainty for merchants by systematically upgrading various aspects of their operations, including costs, traffic, conversion, fulfillment, technology, and governance [1] Group 1: Cost Reduction and Efficiency Improvement - The platform aims to lower merchant operating costs by upgrading its commission-free policies, reducing technical service fees to 0.6% for orders generated using the "Qianchuan·Chengfang" product [1] - The commission-free scope has been expanded to all categories, and promotional fee refund policies have been optimized to directly reduce promotional fees for eligible orders [1] - The platform will also implement measures to lower costs associated with ineffective advertising, enhancing the return on investment for merchants [1] Group 2: AI Technology Integration - Douyin E-commerce will continue to provide merchants with AI capabilities to enhance customer service, content production, and business decision-making [3] - Free AI smart customer service will help reduce labor costs and improve response efficiency, while dynamic AIGC creative capabilities can generate 1 to 2 million pieces of content daily, significantly saving production costs for merchants [3] Group 3: Traffic Acquisition and Conversion Efficiency - The platform will optimize algorithms and distribution mechanisms to direct traffic towards high-quality content and efficient supply [5] - The "Grass Planting Incentive Program" will be upgraded to encourage the production of high-value content, with cash incentives and support for creators [5] - A 10 billion yuan coupon subsidy plan will be launched to further enhance conversion rates and stabilize merchant revenue expectations [5] Group 4: Transaction Certainty Enhancement - The platform will focus on improving transaction certainty by supporting merchants with high settlement rates and fast shipping, while identifying and eliminating high-risk orders [7] - Advertising and recommendation logic will be optimized to better match products with user needs, and a return diagnosis tool will be developed to help merchants analyze return reasons [7] Group 5: Fair Business Environment and Differentiated Support - Douyin E-commerce will strengthen intellectual property protection and market order governance, implementing measures to combat false advertising and counterfeit goods [9] - The platform will provide differentiated support for merchants at various development stages, including financial, traffic, and service support for small and medium-sized businesses [9] - The platform will also reduce the minimum payment period to three days post-order confirmation to alleviate cash flow pressures for merchants [9] Group 6: Industry Insights - Industry experts note that the measures introduced by Douyin E-commerce, if effectively implemented, could improve merchant operating conditions and lower transaction costs, allowing more small and medium-sized businesses to benefit from the growth of live commerce [11]