黑猫投诉 【下载黑猫投诉客户端】发布11月企业投诉处理红黑榜单，数据均来源于黑猫投诉平台，反 映了企业在黑猫投诉平台的投诉处理解决情况。 截至2025年11月底，黑猫投诉平台累计收到消费者有效投诉超3116万件，11月有效投诉超80万件。 为了更加精准、及时地展现不同细分消费领域企业在黑猫平台的客诉处理情况，红黑榜单除了按行业划 分，还会根据近期热点消费事件设置"最受关注领域榜单"，为消费者提供更有价值的消费参考。 关键词：极兔速递不给取件码客服不处理 近日，有消费者在黑猫投诉平台反映，自己在淘宝网购由极兔速递配送，到货却未收到取件码，无法取 货。多次联系快递员无果，询问客服，客服也一直拖延，不给出处理方案，致其无法确认收货，体验极 差。截至目前，极兔速递近30天回复率为0%。 黑榜：光宇科斯特换电、智慧笑联、云马科技、福建国曼智能科技、小电科技、悦快闪充、悟空快充、 小遛共享、街电、咻电 红榜：哈啰、怪兽充电、松果电单车、倍电、搜电、聚宝充、南瓜侠 购物平台 黑榜：淘宝商城、闲鱼、天猫、1688、喵速达电器、阿里巴巴生意参谋、京东商城、京东到家、众家租 机、胜道体育 红榜：心悦汇商城、千山集、迪瓜租机、优购 ...

Core Insights - The logistics and e-commerce landscape in Tibet has significantly improved, with a notable increase in package deliveries and a shift in consumer behavior towards online shopping [2][5][6] Group 1: E-commerce Growth - The number of packages processed at a local delivery station has increased from a few dozen per week to around 100 per day, indicating a growing trend in online shopping among local residents [2][4] - In the first half of this year, Tibet's online retail sales reached 18.07 billion yuan, marking a year-on-year growth of 38.6%, with physical goods accounting for 86.1% of this total, also showing a 39.3% increase [5] Group 2: Logistics Improvements - The establishment of local warehouses has enhanced delivery efficiency, with many products now shipped from local warehouses, allowing for faster delivery times [4][5] - The integration of postal and express delivery services has improved logistics in rural areas, with over 577 villages in Shannan City achieving full delivery service coverage [8] Group 3: Transportation Enhancements - The Qinghai-Tibet Railway has become a crucial logistics channel, reducing transportation time for e-commerce goods from approximately 60 hours to under 48 hours [9][11] - The opening of direct transport routes from Chengdu to Lhasa has further improved delivery times, with some routes now taking around 40 hours, a reduction of about 24 hours compared to previous methods [11]

Core Insights - The 2025 World Internet Conference in Wuzhen officially opened on November 7, with a focus on future smart technologies [1] - Liu Qiangdong, founder and chairman of JD Group, discussed the potential for employees to work only one day a week or even just one hour in the future [1] - Liu also highlighted the future of delivery services, suggesting that robots could autonomously open doors and deliver packages inside homes [1] - Liu expressed that all tech companies are currently focusing on AI, and he plans to privately connect with "Six Little Dragons" in the AI sector [1] Company Insights - JD Group is positioning itself at the forefront of smart technology and AI development [1] - The company is exploring automation in logistics and delivery, indicating a shift towards reduced human involvement in these processes [1] Industry Trends - The emphasis on AI by tech companies suggests a significant industry-wide shift towards integrating artificial intelligence into various business operations [1] - The potential for drastically reduced work hours reflects broader trends in labor market changes driven by technological advancements [1]

Core Viewpoint - The establishment of village-level logistics service stations by China Post in Nanchong, Sichuan, has significantly improved the delivery of packages to rural areas, facilitating cooperation with private express companies to enhance service efficiency and coverage [3]. Group 1: Logistics Service Stations - China Post has created the first batch of village-level logistics service stations in Nanchong, which has enabled unified delivery of packages from various express companies to rural areas [3]. - The Datan Village logistics service station has delivered nearly 10,000 packages in one year, covering over 10,000 people across three administrative villages and one construction site [3]. - As of August this year, 43 standardized logistics service stations have been established across 26 administrative towns in Yingshan County [3]. Group 2: Collaboration with Express Companies - China Post collaborates with private express companies to address the challenges of delivering packages to remote villages, leveraging its extensive delivery network [3]. - The partnership allows for the separate sorting of packages that are difficult to deliver, with China Post handling the final delivery to rural areas [3]. - The cooperation has led to a significant increase in package volume, with the number of packages received at the service station rising from less than 100 to 879 in one year [3]. Group 3: Cost Efficiency and Revenue Generation - The cost for villagers to receive packages through the service station is lower than traditional storage fees, eliminating the need for additional charges [3]. - The logistics service stations also provide a source of income for local businesses, with the owner of a small shop reporting earnings of 400 to 500 yuan per month from package services [3]. - To alleviate delivery pressure, China Post has coordinated with local passenger transport services to utilize excess capacity for package delivery [3].

Core Viewpoint - The article highlights the challenges and improvements faced by delivery workers, referred to as "小哥" (brothers), in urban environments, emphasizing the need for better management and services to support this growing workforce [4][8][11]. Group 1: Delivery Volume and Workforce - In 2024, China's express delivery volume is expected to exceed 1.7 billion packages, with daily food delivery orders surpassing 80 million [3]. - The article discusses the increasing complexity of managing and servicing the diverse workforce, including delivery workers, ride-hailing drivers, and e-commerce employees [4]. Group 2: Challenges Faced by Delivery Workers - Delivery workers often encounter difficulties in accessing residential areas, particularly in large communities with strict management policies [7][11]. - Issues such as lack of parking, unclear building signage, and the need for efficient route planning contribute to the challenges faced by these workers [6][7]. Group 3: Solutions and Innovations - The introduction of the "小哥码" (delivery worker code) in Hangzhou has streamlined access for delivery workers, allowing them to enter residential areas more efficiently [9][10]. - Various communities are implementing tailored solutions, such as designated parking spaces and shared bicycles, to facilitate smoother deliveries [10][11]. Group 4: Community Support and Engagement - Initiatives like the "暖蜂行动" (Warm Bee Action) in Shenzhen aim to provide delivery workers with essential services, including skill training and community support [12][15]. - The establishment of friendly business networks and community engagement has led to improved conditions for delivery workers, fostering a sense of belonging and respect [16][17]. Group 5: Personal Stories and Aspirations - Delivery workers express their personal aspirations and challenges, highlighting their dedication to their work and the importance of community support [22][24][25]. - The article features individual stories that reflect the diverse backgrounds and dreams of delivery workers, showcasing their resilience and commitment to improving their lives [22][24][25].

Group 1 - The total number of employees in China is approximately 402 million, with new employment forms accounting for 84 million, or 21% of the total workforce [1] - The number of labor dispute cases related to new employment forms in Miyun District has shown a fluctuating growth trend, with a peak in 2023 and a growth rate of 23.91% from 2021 to 2024 [1] - The majority of labor disputes involve delivery workers, particularly food delivery personnel, who account for 97% of the cases, while other roles like express delivery workers and ride-hailing drivers are less represented [1] Group 2 - Requests from delivery workers in arbitration include confirmation of labor relations, payment of double wages for unsigned contracts, overtime pay, and economic compensation for termination, with confirmation of labor relations requests making up about 90% [2] - A high percentage of cases (89.94%) were resolved through mediation, indicating that labor disputes in this sector can be reconciled without resorting to litigation [2] - The failure rate for companies in these disputes is notably high, with many cases resulting in unfavorable outcomes for employers [3]