Core Viewpoint - The article highlights the challenges and improvements faced by delivery workers, referred to as "小哥" (brothers), in urban environments, emphasizing the need for better management and services to support this growing workforce [4][8][11]. Group 1: Delivery Volume and Workforce - In 2024, China's express delivery volume is expected to exceed 1.7 billion packages, with daily food delivery orders surpassing 80 million [3]. - The article discusses the increasing complexity of managing and servicing the diverse workforce, including delivery workers, ride-hailing drivers, and e-commerce employees [4]. Group 2: Challenges Faced by Delivery Workers - Delivery workers often encounter difficulties in accessing residential areas, particularly in large communities with strict management policies [7][11]. - Issues such as lack of parking, unclear building signage, and the need for efficient route planning contribute to the challenges faced by these workers [6][7]. Group 3: Solutions and Innovations - The introduction of the "小哥码" (delivery worker code) in Hangzhou has streamlined access for delivery workers, allowing them to enter residential areas more efficiently [9][10]. - Various communities are implementing tailored solutions, such as designated parking spaces and shared bicycles, to facilitate smoother deliveries [10][11]. Group 4: Community Support and Engagement - Initiatives like the "暖蜂行动" (Warm Bee Action) in Shenzhen aim to provide delivery workers with essential services, including skill training and community support [12][15]. - The establishment of friendly business networks and community engagement has led to improved conditions for delivery workers, fostering a sense of belonging and respect [16][17]. Group 5: Personal Stories and Aspirations - Delivery workers express their personal aspirations and challenges, highlighting their dedication to their work and the importance of community support [22][24][25]. - The article features individual stories that reflect the diverse backgrounds and dreams of delivery workers, showcasing their resilience and commitment to improving their lives [22][24][25].

Group 1 - The total number of employees in China is approximately 402 million, with new employment forms accounting for 84 million, or 21% of the total workforce [1] - The number of labor dispute cases related to new employment forms in Miyun District has shown a fluctuating growth trend, with a peak in 2023 and a growth rate of 23.91% from 2021 to 2024 [1] - The majority of labor disputes involve delivery workers, particularly food delivery personnel, who account for 97% of the cases, while other roles like express delivery workers and ride-hailing drivers are less represented [1] Group 2 - Requests from delivery workers in arbitration include confirmation of labor relations, payment of double wages for unsigned contracts, overtime pay, and economic compensation for termination, with confirmation of labor relations requests making up about 90% [2] - A high percentage of cases (89.94%) were resolved through mediation, indicating that labor disputes in this sector can be reconciled without resorting to litigation [2] - The failure rate for companies in these disputes is notably high, with many cases resulting in unfavorable outcomes for employers [3]