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「关不掉」的免密支付,肥了平台的钱包?
36氪· 2025-08-27 13:35
Core Viewpoint - The article discusses the risks associated with the "no-password payment" feature, which has gained attention due to user complaints about unauthorized charges and the ease of accidental activation of this feature on various platforms [4][5][6]. Summary by Sections User Complaints and Risks - Many users have reported unauthorized charges after unknowingly activating the no-password payment feature, with amounts ranging from thousands to tens of thousands of yuan [5][8]. - The feature is particularly concerning for vulnerable groups such as children and the elderly, who may activate it without understanding the implications [8][10]. - A significant number of complaints (64,000) have been filed regarding no-password payments, with users describing it as a "霸王条款" (unfair clause) that is difficult to cancel [8][10]. User Experience and Activation Process - The activation process for no-password payments is often simplified to a single click, while the cancellation process can require multiple steps, making it cumbersome for users [12][15]. - Platforms like WeChat and Taobao have been criticized for not providing clear notifications about the activation of no-password payments, leading to unintentional subscriptions and charges [12][15]. Financial Impact on Businesses - Research indicates that no-password payment users tend to spend 18% more, but the return rate has increased by 40%, suggesting that while it facilitates purchases, it may also lead to impulsive buying [18]. - Some major platforms have reportedly generated over 10 billion yuan in additional revenue due to the default activation of no-password payment features [19]. Regulatory Environment - Existing regulations require businesses to clearly inform consumers about automatic renewals and no-password payments, but many platforms do not comply [21][22]. - Users face significant challenges in seeking accountability from platforms when unauthorized charges occur, as platforms often cite user consent as a defense [22][23]. Recommendations for Improvement - The article emphasizes the need for platforms to respect consumer autonomy in payment processes and to enhance risk management measures to prevent unauthorized transactions [23].
「关不掉」的免密支付,肥了平台的钱包?
Feng Huang Wang Cai Jing· 2025-08-21 13:04
Core Viewpoint - The discussion around the risks of "no-password payment and automatic deduction" has gained significant attention on social media, highlighting the potential financial losses users face due to unauthorized transactions after enabling these features [1][2][11]. Group 1: User Experience and Risks - Many users, particularly children and the elderly, unknowingly activate no-password payment features, leading to unexpected charges on e-commerce and membership platforms [7][11]. - Complaints related to no-password payments have reached 64,000 on the Black Cat Complaint platform, with users expressing frustration over the difficulty in canceling these features once activated [7][11]. - The Chinese online payment user base has reached 1 billion, with a stable penetration rate of no-password payments, indicating a vast number of potential victims if risks are not addressed [11]. Group 2: Activation and Deactivation Challenges - The process to activate no-password payments is often simplified to a single click, while deactivating it typically requires multiple steps, making it cumbersome for users [13][15]. - Different platforms have varying interfaces and terminologies for disabling no-password payments, adding to user confusion and difficulty in cancellation [15][17]. Group 3: Business Incentives - Platforms promote no-password payments as they can increase consumer spending, with average transaction values rising by 18%, while return rates have increased by 40% [18]. - Some leading platforms reportedly generate over 10 billion yuan annually from default no-password payment settings [19]. Group 4: Regulatory Environment and Accountability - Existing regulations require businesses to clearly inform consumers about automatic renewals and payments, yet many platforms fail to comply [20][21]. - Users face significant challenges in holding platforms accountable for unauthorized transactions, as companies often cite user consent as a defense [21].
“关不掉”的免密支付,肥了平台的钱包?
凤凰网财经· 2025-08-21 12:54
Core Viewpoint - The article highlights the risks associated with the "no-password payment" feature, which has led to unauthorized charges for many users, prompting discussions on social media about the need to disable such features [1][2]. Group 1: Risks of No-Password Payment - Many users unknowingly activate the no-password payment feature, leading to unexpected charges, particularly on e-commerce platforms and subscription services [2]. - The feature disproportionately affects vulnerable groups, including children and the elderly, who may inadvertently enable it without proper consent or understanding [2]. - Complaints related to no-password payments have reached 64,000 on the Black Cat Complaint platform, with many users citing "unfair terms" that make it difficult to cancel the feature [2][4]. Group 2: User Experience and Platform Practices - Despite warnings from authorities, many platforms continue to promote no-password payments, making it easy for users to activate but challenging to deactivate [5][9]. - Users often face multiple steps to disable the feature, with some platforms requiring up to six steps to complete the process [7][9]. - The inconsistency in interface design across platforms complicates the cancellation process, with some platforms even prompting users for reasons to cancel [9][10]. Group 3: Financial Implications for Businesses - Research indicates that no-password payment features can increase consumer spending by 18%, but also lead to a 40% increase in return rates, suggesting impulsive buying behavior [11]. - Some leading platforms reportedly earn over 10 billion yuan annually from defaulting users into no-password payment settings [12]. Group 4: Regulatory Environment and Accountability - Existing regulations require businesses to clearly inform consumers about automatic renewals and no-password payments, but many platforms fail to comply [13][14]. - Users face significant challenges in holding platforms accountable for unauthorized charges, as companies often cite user consent as a defense [14][15]. - The lack of effective risk management in payment systems has been highlighted in various fraud cases, indicating a need for improved security measures [15].