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三部门要求平台自动扣款以显著方式通知
Bei Jing Shang Bao· 2025-12-21 23:36
免密支付再迎规范。国家发展改革委官网信息显示,12月20日,国家发展改革委、市场监管总局、国家 网信办发布关于印发《互联网平台价格行为规则》(以下简称《行为规则》)的通知,对平台经营者、平 台内经营者的自主定价、价格标示、价格竞争等行为作出细化要求。《行为规则》于2026年4月10日起 实施。 北京商报记者注意到,《行为规则》有3条内容涉及消费者价格权益保护,其中提到平台经营者、平台 内经营者提供免密支付以及设置自动续期、自动扣款等时,应当提前将扣款时间、金额、取消途径以显 著方式提醒并通知消费者。分析人士指出,《行为规则》并非否定免密支付等服务便捷性,而是给行业 划定了一条合规红线,让这类服务回归用户自愿、风险可控的本质。 每次扣款前都应告知 而《行为规则》所称价格行为,是指平台经营者、平台内经营者在销售商品或者提供服务过程中与价格 相关的行为,包括制定或者变更价格、价格标示、收取费用、实施补贴等行为。价格包括商品价格和服 务价格。 价格行为与支付服务紧密相关,《行为规则》中对免密支付和自动续费、变相提高或压低价格的行为也 有提及。在消费者价格权益保护方面,《行为规则》提到,平台经营者、平台内经营者销售商品 ...
三部门亮剑,斩断平台自动扣款“暗箭”
Xin Lang Cai Jing· 2025-12-21 14:42
▲《互联网平台价格行为规则》将于2026年4月10日起实施,为经营者留出必要的规范调整时间。图/IC photo 当然,问题能否真正解决,还是要看平台执行是否到位、监管是否持续跟进、违规成本是否足够有震慑力。毕 竟,所谓道高一尺魔高一丈,只要价值观不变,为了牟利,总有"聪明人"会不断想出各种新的套路来规避监管。 平台免密支付关闭难、偷偷摸摸自动扣款等问题,终于有望破解。 12月20日,国家发展改革委、市场监管总局、国家网信办发布关于印发《互联网平台价格行为规则》的通知。根 据该规则,平台经营者、平台内经营者提供免密服务、自动扣款时,应当以显著方式向消费者展示相关选项,并 提供便捷的取消途径。 免密支付,是互联网平台为了方便消费者支付而提供的一种便捷服务,省却了输入密码等验证步骤,以使日常购 物体验更"丝滑"。 然而,基于种种原因,很多用户在使用这一功能后并不一定满意,想取消的时候却发现"来时容易去时难"。 根据《中国消费者报》记者在多个支付平台的实测,要取消免密支付等功能平均需要在平台内跳转5~6个页面才 能实现。一些App甚至还趁机植入不少套路,比如将"取消"和"确认"放在一起,导致消费者很容易误点结果相反 ...
支付不再“暗箱操作”,三部门出手!互联网平台应提前通知扣款、简化取消流程
Bei Jing Shang Bao· 2025-12-21 13:41
而《行为规则》所称价格行为,是指平台经营者、平台内经营者在销售商品或者提供服务过程中与价格 相关的行为,包括制定或者变更价格、价格标示、收取费用、实施补贴等行为。价格包括商品价格和服 务价格。 价格行为与支付服务紧密相关,《行为规则》中对免密支付和自动续费、变相提高或压低价格的行为也 有提及。在消费者价格权益保护方面,《行为规则》提到,平台经营者、平台内经营者销售商品或者提 供服务时,应当严格依照法律法规和合同约定向消费者收取相关费用。 《行为规则》强调,平台经营者、平台内经营者提供免密支付服务,搭售保险、交通服务、其他合作平 台服务、退票服务、延误补偿等额外服务或者商品,以及设置自动续期、自动扣款等三类服务时,应当 以显著方式向消费者展示相关选项,并提供便捷的取消途径。 免密支付再迎规范。国家发展改革委官网信息显示,12月20日,国家发展改革委、市场监管总局、国家 网信办发布关于印发《互联网平台价格行为规则》(以下简称《行为规则》)的通知,对平台经营者、 平台内经营者的自主定价、价格标示、价格竞争等行为作出细化要求。《行为规则》于2026年4月10日 起实施。 北京商报记者注意到,《行为规则》有3条内容涉及 ...
「关不掉」的免密支付,肥了平台的钱包?
36氪· 2025-08-27 13:35
Core Viewpoint - The article discusses the risks associated with the "no-password payment" feature, which has gained attention due to user complaints about unauthorized charges and the ease of accidental activation of this feature on various platforms [4][5][6]. Summary by Sections User Complaints and Risks - Many users have reported unauthorized charges after unknowingly activating the no-password payment feature, with amounts ranging from thousands to tens of thousands of yuan [5][8]. - The feature is particularly concerning for vulnerable groups such as children and the elderly, who may activate it without understanding the implications [8][10]. - A significant number of complaints (64,000) have been filed regarding no-password payments, with users describing it as a "霸王条款" (unfair clause) that is difficult to cancel [8][10]. User Experience and Activation Process - The activation process for no-password payments is often simplified to a single click, while the cancellation process can require multiple steps, making it cumbersome for users [12][15]. - Platforms like WeChat and Taobao have been criticized for not providing clear notifications about the activation of no-password payments, leading to unintentional subscriptions and charges [12][15]. Financial Impact on Businesses - Research indicates that no-password payment users tend to spend 18% more, but the return rate has increased by 40%, suggesting that while it facilitates purchases, it may also lead to impulsive buying [18]. - Some major platforms have reportedly generated over 10 billion yuan in additional revenue due to the default activation of no-password payment features [19]. Regulatory Environment - Existing regulations require businesses to clearly inform consumers about automatic renewals and no-password payments, but many platforms do not comply [21][22]. - Users face significant challenges in seeking accountability from platforms when unauthorized charges occur, as platforms often cite user consent as a defense [22][23]. Recommendations for Improvement - The article emphasizes the need for platforms to respect consumer autonomy in payment processes and to enhance risk management measures to prevent unauthorized transactions [23].
「关不掉」的免密支付,肥了平台的钱包?
Feng Huang Wang Cai Jing· 2025-08-21 13:04
Core Viewpoint - The discussion around the risks of "no-password payment and automatic deduction" has gained significant attention on social media, highlighting the potential financial losses users face due to unauthorized transactions after enabling these features [1][2][11]. Group 1: User Experience and Risks - Many users, particularly children and the elderly, unknowingly activate no-password payment features, leading to unexpected charges on e-commerce and membership platforms [7][11]. - Complaints related to no-password payments have reached 64,000 on the Black Cat Complaint platform, with users expressing frustration over the difficulty in canceling these features once activated [7][11]. - The Chinese online payment user base has reached 1 billion, with a stable penetration rate of no-password payments, indicating a vast number of potential victims if risks are not addressed [11]. Group 2: Activation and Deactivation Challenges - The process to activate no-password payments is often simplified to a single click, while deactivating it typically requires multiple steps, making it cumbersome for users [13][15]. - Different platforms have varying interfaces and terminologies for disabling no-password payments, adding to user confusion and difficulty in cancellation [15][17]. Group 3: Business Incentives - Platforms promote no-password payments as they can increase consumer spending, with average transaction values rising by 18%, while return rates have increased by 40% [18]. - Some leading platforms reportedly generate over 10 billion yuan annually from default no-password payment settings [19]. Group 4: Regulatory Environment and Accountability - Existing regulations require businesses to clearly inform consumers about automatic renewals and payments, yet many platforms fail to comply [20][21]. - Users face significant challenges in holding platforms accountable for unauthorized transactions, as companies often cite user consent as a defense [21].
“关不掉”的免密支付,肥了平台的钱包?
凤凰网财经· 2025-08-21 12:54
Core Viewpoint - The article highlights the risks associated with the "no-password payment" feature, which has led to unauthorized charges for many users, prompting discussions on social media about the need to disable such features [1][2]. Group 1: Risks of No-Password Payment - Many users unknowingly activate the no-password payment feature, leading to unexpected charges, particularly on e-commerce platforms and subscription services [2]. - The feature disproportionately affects vulnerable groups, including children and the elderly, who may inadvertently enable it without proper consent or understanding [2]. - Complaints related to no-password payments have reached 64,000 on the Black Cat Complaint platform, with many users citing "unfair terms" that make it difficult to cancel the feature [2][4]. Group 2: User Experience and Platform Practices - Despite warnings from authorities, many platforms continue to promote no-password payments, making it easy for users to activate but challenging to deactivate [5][9]. - Users often face multiple steps to disable the feature, with some platforms requiring up to six steps to complete the process [7][9]. - The inconsistency in interface design across platforms complicates the cancellation process, with some platforms even prompting users for reasons to cancel [9][10]. Group 3: Financial Implications for Businesses - Research indicates that no-password payment features can increase consumer spending by 18%, but also lead to a 40% increase in return rates, suggesting impulsive buying behavior [11]. - Some leading platforms reportedly earn over 10 billion yuan annually from defaulting users into no-password payment settings [12]. Group 4: Regulatory Environment and Accountability - Existing regulations require businesses to clearly inform consumers about automatic renewals and no-password payments, but many platforms fail to comply [13][14]. - Users face significant challenges in holding platforms accountable for unauthorized charges, as companies often cite user consent as a defense [14][15]. - The lack of effective risk management in payment systems has been highlighted in various fraud cases, indicating a need for improved security measures [15].