11月14日晚，外交部和中国驻日本使领馆郑重提醒中国公民近期避免前往日本。11月15日，中国国航、南方航空和东方航空三 大航空公司对外发布通知，根据外交部的出行提示，对出票日期在12月31日之前的涉及日本航线进出港航班可予以免费退改处 理。除此以外，深航、厦航等航司也发出了类似通知。 除此以外，截至记者发稿前，还有深航、厦航也发出相似通知，免费退改涉日航班。 中国之所以采取如此举动，系今年以来，日本社会治安不靖，针对中国公民违法犯罪案件多发，发生多起在日中国公民遇袭事 件，部分案件迄未侦破，中国公民在日本安全环境持续恶化。 近日，日本领导人公然发表涉台露骨挑衅言论，严重恶化中日人员交流氛围，给在日中国公民人身和生命安全带来重大风险。 因此，外交部和中国驻日本使领馆郑重提醒中国公民近期避免前往日本。 赴日旅游的降温，恐将对日本观光行业产生不小的影响。日本观光厅统计，中国游客约占日本外国游客总数四分之一，今年前 九个月，中国大陆游客赴日旅游将近750万人次。 （文章来源：21世纪经济报道） 国航在通知中明确，对于在今年11月15日12时（含）前购买或换开产生新票号的国航999开头的客票（包括里程奖励客票）；客 票 ...

Core Viewpoint - The Chinese Ministry of Foreign Affairs has advised citizens to avoid traveling to Japan, prompting several Chinese airlines to implement special ticket handling policies for flights to Japan until December 31, 2025 [1][2][3]. Group 1: Airline Responses - China Southern Airlines (CZ) has announced that tickets purchased or exchanged before November 15, 2025, for flights to Japan between November 15 and December 31, 2025, can be changed or refunded without fees [4][5][6]. - Hainan Airlines has established similar policies for tickets issued before November 15, 2025, allowing changes and refunds for flights to Japan during the same period [9][10][12]. - Xiamen Airlines has also implemented a no-fee policy for ticket changes and refunds for flights to Japan, applicable to tickets purchased before November 15, 2025 [14][15]. - Shenzhen Airlines has set forth rules allowing for fee-free changes and refunds for tickets purchased before November 15, 2025, for flights to Japan [16][17]. Group 2: Special Ticket Handling Rules - For all airlines, the special handling rules apply to tickets that have not been used and involve travel dates from November 15 to December 31, 2025 [4][9][14]. - Changes to tickets can be made without a fee for the first change, but any subsequent changes will follow the original ticket conditions [5][10][17]. - Refunds can be requested without incurring a fee, provided the ticket is still valid and has not been partially used [6][10][17].

Core Viewpoint - The article discusses the special handling of ticket changes and refunds for flights to Japan by three major Chinese airlines: China Southern Airlines, Air China, and China Eastern Airlines, in response to recent travel advisories issued by the Ministry of Foreign Affairs of China. Group 1: China Southern Airlines - Applicable tickets include those purchased or exchanged before November 15, 2025, for flights to and from Japan between November 15, 2025, and December 31, 2025 [2] - For ticket changes, the first change to the same itinerary on a China Southern Airlines flight incurs no change fee, but fare differences apply; subsequent changes must follow ticket usage conditions [3] - Refunds can be requested within the ticket validity period without incurring a refund fee; tickets that have been changed previously will follow the original ticket usage conditions for refunds [4] Group 2: Air China - Applicable conditions for tickets include those purchased or exchanged before November 15, 2025, for flights to specific Japanese cities between November 15, 2025, and December 31, 2025 [8] - For ticket changes, the first change is free of charge, but fare differences apply; subsequent changes must adhere to ticket usage conditions [11] - Refunds can be processed without a refund fee within the ticket validity period; previously changed tickets will follow original ticket usage conditions for refunds [12] Group 3: China Eastern Airlines - Applicable tickets include those issued before November 15, 2025, for flights involving Japan between November 15, 2025, and December 31, 2025 [15] - Ticket changes can be made for flights within three days before or after the original flight date without a fee; further changes must comply with ticket usage conditions [19] - Refunds for unused segments can be processed without a refund fee within the ticket validity period; previously changed tickets will follow original ticket usage conditions for refunds [19]

| 关于东航 | | | | --- | --- | --- | | | 彩89位置: 首页 > 公告讯息 > 公告新闻 > 通知公告 | | | ■ 出行提示 | > | 关于日本相关航线客票特殊处理的通售 2025-11-15 | | ■ 行李服务 | > | 尊歌的旅客: | | ● 预订指引 | > | 近日,外交部和中国驻日本使领馆就中国公民前往日本发布郑圃翅膀。为协助行程沙及日本和线的旅客更好地安排 出行,现发布东航涉及日本航线进出湘航班客顺特殊处置方案,具体内容如下: | | | | 一、透用范围 | | × 机上服务 | ﺍﻟﺮﻳﺎ | (一) 乐射781容猥琐开的国际、地区成国内航班,客票中至少含有一段来使用的涉及日本(包括但不限于东京、 | | | | 大阪、广乌、札幌、小松、鹿儿岛、长崎、新河、冈山、福冈、静冈、名古屋、松山、冲绳、富山、熊本）进港、出港 | | ■ 公告新闻 | 14 | 或经停航班(包括东莞、上药或其他航空公司航班),标班起飞日期在2025年11月15日至2025年12月31日期间,同一 | | | | 答顾内的其他未使用航段日期不限。 | 南航发布的适用范围为：20 ...

Core Viewpoint - Multiple airlines, including Sichuan Airlines, Xiamen Airlines, and Hainan Airlines, have announced special measures for ticket handling on flights to Japan, allowing free cancellations and changes for tickets issued before December 31, under certain conditions [1] Group 1 - Following the major airlines, several other carriers have implemented similar policies regarding ticket changes and cancellations for flights to Japan [1] - The special handling applies to tickets with travel dates before December 31, indicating a coordinated response among airlines to address customer concerns [1] - This move reflects the airlines' efforts to enhance customer flexibility and support amid changing travel conditions [1]

转自：北京日报客户端 14日，外交部和中国驻日本使领馆就中国公民前往日本发布郑重提醒。 截至15日17时，国航、南航、东航、海航、川航五家航司已发出通知，公布了涉及日本航线客票的特殊 处置方案，对于出行日期在12月31日之前且符合相关条件的客票，可予以免费退改处理。 国航在通知中明确，对于在今年11月15日12时（含）前购买或换开产生新票号的国航999开头的客票 （包括里程奖励客票）；客票未使用行程涉及旅行日期为2025年11月15日（含）至2025年12月31日 （含）之间东京、大阪、名古屋、福冈、仙台、广岛、札幌、冲绳进出港的国航实际承运航班和挂CA 航班号的代码共享航班；在2025年11月15日0时（含）以后申请客票变更或退票（以取消客票订座时间 为准）。在客票有效期内，首次变更免收变更手续费，但需收取子舱位差价及淡旺季差价，再次变更需 依据客票使用条件办理。在客票有效期内，可以办理未使用航段退票，免收退票手续费。 南航在通知中明确，对于在今年11月15日12:00（含）前购买或换开的南航784开头的客票，且客票未使 用行程涉及旅行日期在2025年11月15日（含）至2025年12月31日（含）之间的日 ...

每经编辑｜张锦河 11月14日，外交部和中国驻日本使领馆就中国公民前往日本发布郑重提醒。15日，国航、南航、东航、川航等多家航司已发出通知，公布了涉及日本航线客 票的特殊处置方案，对于出行日期在12月31日之前且符合相关条件的客票，可予以免费退改处理。 国航在通知中明确，对于在今年11月15日12时（含）前购买或换开产生新票号的国航999开头的客票（包括里程奖励客票）；客票未使用行程涉及旅行日期 为2025年11月15日（含）至2025年12月31日（含）之间东京、大阪、名古屋、福冈、仙台、广岛、札幌、冲绳进出港的国航实际承运航班和挂CA航班号的 代码共享航班；在2025年11月15日0时（含）以后申请客票变更或退票（以取消客票订座时间为准）。在客票有效期内，首次变更免收变更手续费，但需收 取子舱位差价及淡旺季差价，再次变更需依据客票使用条件办理。在客票有效期内，可以办理未使用航段退票，免收退票手续费。 南航表示，对于在今年11月15日12:00（含）前购买或换开的南航784开头的客票，且客票未使用行程涉及旅行日期在2025年11月15日（含）至2025年12月31 日（含）之间的日本进、出港（含经停）南航实 ...

Core Points - Three major Chinese airlines, Air China, China Southern Airlines, and China Eastern Airlines, announced special ticket handling policies for flights to Japan, allowing free changes and refunds for tickets purchased before November 15, 2025 [1][2][3] Group 1: Air China - Air China allows free changes and refunds for tickets purchased before November 15, 2025, for flights to Tokyo, Osaka, Nagoya, Fukuoka, Sendai, Hiroshima, Sapporo, and Okinawa, with travel dates between November 15, 2025, and December 31, 2025 [1] - The first change is free of charge, but fare differences may apply, and subsequent changes will follow the ticket's usage conditions [1] Group 2: China Southern Airlines - China Southern Airlines offers similar policies for tickets purchased before November 15, 2025, for flights to Japan, with travel dates from November 15, 2025, to December 31, 2025 [2] - The first change to the same itinerary is free, but fare differences will be charged, and further changes will adhere to the ticket's usage conditions [2] Group 3: China Eastern Airlines - China Eastern Airlines allows free changes for tickets purchased before November 15, 2025, for flights involving Japan, with travel dates from November 15, 2025, to December 31, 2025 [3][4] - Passengers can change their flights to dates within three days before or after the original flight without a fee, while further changes will follow the ticket's usage conditions [3][4]

Core Viewpoint - The article discusses the recent advisory from the Chinese Ministry of Foreign Affairs and Chinese embassies in Japan, urging Chinese citizens to avoid traveling to Japan due to safety concerns, which has led to major Chinese airlines offering free ticket changes and refunds for flights to Japan [5][6]. Group 1: Advisory and Airline Responses - The Chinese Ministry of Foreign Affairs has issued a warning regarding the safety of Chinese citizens in Japan, citing an increase in criminal incidents against them [5][6]. - Major Chinese airlines, including Eastern Airlines, Southern Airlines, and Air China, have implemented free ticket change and refund policies for flights to Japan from November 15 to December 31, 2025 [5][6]. - The advisory has sparked significant discussion on social media about the safety of traveling to Japan [7]. Group 2: Travel Trends and Market Impact - Japan was a popular travel destination for Chinese tourists during the recent National Day holiday, with high demand leading to sold-out flights [7]. - Following the holiday, there has been a notable decline in demand for flights to Japan, with ticket prices dropping below 500 yuan, indicating a shift in market dynamics [7]. - The weekly flight volume from mainland China to Japan has decreased significantly, with a reported 14.5% drop compared to the previous week [9]. Group 3: Shift in Travel Preferences - Due to safety concerns in Thailand, there has been a shift in travel demand towards Japan and South Korea, with airlines potentially reallocating capacity from Japan to other routes [9]. - Spring Airlines reported strong demand for South Korea, while the Japanese market has seen an increase in supply, leading to improved demand-supply dynamics [9]. - The Southeast Asian market is gradually recovering as travelers perceive conventional tourism as having no significant risks [9].

Core Insights - China Southern Airlines (CSA) has established a new operating branch in Xiong'an New Area, aiming to enhance travel services and support the region's development [3][4] - The launch event highlighted CSA's commitment to providing high-quality travel experiences, including direct access to Daxing Airport and seamless global connections [3] - The establishment of the Xiong'an branch is part of a broader initiative to improve transportation services and create a favorable business environment in the region [3] Group 1 - CSA's new operating branch will offer services such as "home check-in" and direct flights to Daxing Airport, enhancing convenience for travelers [3] - The company has introduced three core products focused on the coordinated development of the Beijing-Tianjin-Hebei region, including enhanced city routes and new international destinations [4] - The launch of integrated transport solutions, combining air and ground services, aims to create a comprehensive travel network and improve connectivity [4] Group 2 - The new services include "Nanchang Express" and "One-Minute Boarding" to facilitate global connectivity and optimize the Daxing hub [4] - CSA is also focusing on eco-friendly products that integrate hotel services and business accommodations, catering to personalized travel needs [4] - The initiative is expected to significantly contribute to the internationalization and convenience of the business environment in Xiong'an New Area [3][4]