Group 1: Company Overview - Kunming Department Store (Group) Co., Ltd. was established in 1959 and is one of the first large-scale commercial retail enterprises built after the founding of the country [2] - The company primarily operates in the commercial retail sector, with additional involvement in real estate, tourism, and property management [2][3] - The retail management area is nearly 400,000 square meters, with approximately 200,000 square meters of self-owned space [3] Group 2: Business Operations - The retail business is divided into five main formats: department stores, shopping centers, home appliance chains, children's theme malls, and supermarkets [3] - The company has a leading position in foot traffic and operational effectiveness in Kunming, with a significant number of quality brands in reserve [3] - The home appliance sector is focusing on high-end products while expanding its chain operations to cover the entire province [3][4] Group 3: Market Trends and Challenges - The overall growth of the department store industry has been declining since Q4 2012, with negative growth observed in 2014 [4] - The children's theme mall chain "Home with Baby" has shifted its focus from maternal and infant products to a more specialized direction due to market changes [4] - The cosmetics category within the department store format is experiencing the fastest recovery and significant growth, driven by a "fast fashion" brand positioning [4] Group 4: Strategic Developments - In April 2015, the company completed a capital increase of 2.34 billion, enhancing its capital strength [5] - The company aims to leverage its diversified business and brand accumulation over 57 years to achieve a "second entrepreneurship" goal [5] - The company is exploring e-commerce models and integrating online and offline operations to adapt to the rapid development of the internet economy [4][6] Group 5: Future Plans - The company plans to integrate internal and external resources across various sectors, including commercial, real estate, and hotel management [6] - It aims to build a B2B2C platform called "Kunbai Yougou" to enhance its sales channels and reach Southeast Asia and South Asia markets [6] - The company is focused on business innovation through mergers, acquisitions, and financial service explorations to achieve strategic synergies [6]

Financial Performance - The company achieved a cumulative net profit of 1.875 billion CNY from 2017 to 2019, exceeding the performance commitment rate by 104.17% [1] - In 2019, the company reported a revenue of 11.211 billion CNY, a year-on-year increase of 4.9%, and a net profit of 855 million CNY, up 22.9% from the previous year [8] - The commission contribution rate from the official website reached 19.2% by December 2019, surpassing external online channels [5] Digital Transformation - The company implemented a digital transformation strategy in 2018, focusing on a new generation of second-hand brokerage service systems [1] - The introduction of AI automatic property presentations and VR remote viewing features significantly enhanced customer experience and efficiency [5][3] - During the pandemic, the average daily customer visits to the official website increased by 50% [2] Operational Efficiency - The efficiency of the company's agents is over three times the industry average, contributing to its leading position in major cities [2] - The company has established a professional and efficient operational management system, enhancing service quality and transaction safety [2] - The company plans to launch an employee stock ownership plan to stabilize its grassroots teams [4] Market Strategy - The company aims to build a one-stop quality living service platform, integrating various services related to housing [3] - Future growth points include diversifying income sources, vertical integration to increase market share, and expanding into new cities [3] - The company is focusing on enhancing the quality of its new housing business while managing costs effectively [7] Challenges and Responses - The COVID-19 pandemic initially restricted brokerage operations, but the company adapted by accelerating online capabilities [3] - The company anticipates a delay in rental and purchasing demands due to the pandemic but remains confident in market recovery [6] - The company has adjusted its long-term rental strategy to focus on operational efficiency and profitability [6]

1 证券代码：000560 证券简称：我爱我家 我爱我家控股集团股份有限公司 投资者关系活动记录表 编号：2020-01 | --- | --- | --- | |------------------------------|------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------| | | | | | 投资者关系活 动类别 | √特定对象调研 □分析师 ...

1 证券代码：000560 证券简称：我爱我家 我爱我家控股集团股份有限公司 投资者关系活动记录表 编号：2019-06 | --- | --- | --- | |------------------------------|----------------------------------------------------------------------------------------------------|---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- ...

1 证券代码：000560 证券简称：我爱我家 我爱我家控股集团股份有限公司 投资者关系活动记录表 编号：2019-07 | --- | --- | --- | |-------------------------|----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|--------------------------------------- ...

证券代码：000560 证券简称：我爱我家 我爱我家控股集团股份有限公司 投资者关系活动记录表 编号：2019-08 | --- | --- | --- | |---------------------------|----------------------------------------------------------------------------|------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------| | | | | | 投资者 ...

证券代码：000560 证券简称：我爱我家 我爱我家控股集团股份有限公司 投资者关系活动记录表 编号：2020-03 | --- | --- | --- | --- | --- | |-----------------------------|------------------------------------------------------------------|-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|-----------------------------------------------|-------| | | | | | | | ...

编号：2019-04 1 证券代码：000560 证券简称：我爱我家 我爱我家控股集团股份有限公司 投资者关系活动记录表 | --- | --- | --- | |------------------------------|----------------------------------------------------------|-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------| | 投资者关系活 动类别 | □现场参观 \n□其他 | √特定对象调研 □分 ...

Group 1: Company Overview - I Love My Home Holdings Group Co., Ltd. is a comprehensive urban home service provider listed on the A-share market, established in 1998 [1] - In 2018, the company achieved an asset transaction scale (GMV) of 100 billion CNY, with a net cash flow from operations exceeding 6.318 billion CNY [1] - The company offers a full lifecycle service for housing, including new and second-hand housing transactions, rental services, asset management, and overseas property services [1] Group 2: Market Outlook - The future real estate market is expected to stabilize in terms of transaction volume and prices, supported by rigid demand for first-time and improved housing [2] - The rental market is anticipated to continue developing under the dual rental and purchase policy [2] Group 3: Business Strategy - The company aims for quality growth through strategic expansion in key target areas, focusing on direct market quality and diversified strategies [2] - The company adheres to a cautious expansion strategy, gradually improving its industry chain layout and enhancing business synergy [2] Group 4: Operational Performance - As of June 30, 2019, the company managed 292,400 rental units with an average occupancy rate of 94.7% and an average vacancy period of 9.7 days [3] - The company has over 50,000 employees, with more than 80% being agents [4] Group 5: International Business - The overseas brand "I Love My Home Overseas" operates in various countries, providing one-stop services for global asset allocation, covering regions such as the USA, Canada, UAE, UK, Portugal, Spain, Greece, Malaysia, and Japan [3]

Company Overview - I Love My Home is the first real estate brokerage company listed on the A-share main board in mainland China, providing integrated online and offline services across various real estate sectors [2]. - As of the end of 2017, the company operates in 16 major cities in China, with 3,300 chain stores and nearly 60,000 employees [2]. Business Model and Services - The company offers a comprehensive range of services including data consulting, property agency, new home transactions, second-hand home brokerage, rental services, and residential asset management [2]. - The average annual website visits for 5i5j.com reach 30 million, with a total app download exceeding 10 million [2]. Market Position - The company ranks second in market share in Beijing and first in several cities in East China, such as Nanjing, Suzhou, and Hangzhou [3]. - The company emphasizes a balanced approach to scale and efficiency, planning to enter 1-2 new cities each year based on market conditions [3]. Rental Business Strategy - The company is focusing on increasing its asset management rental business while maintaining a stable development strategy [3]. - The rental business consists of brokerage and asset management, generating revenue primarily through service fees rather than rental price differences [4]. Employee Management - Employee turnover is categorized into voluntary resignations and eliminations, with a strong emphasis on corporate culture and training [3]. Future Plans - The company plans to utilize various financing tools to enhance its scale and efficiency without blind expansion [4].