Core Viewpoint - The incident at the Marriott hotel in Changzhou highlights issues of transparency and consumer rights regarding the reuse of hotel amenities, specifically slippers, which were not clearly labeled as reusable, leading to customer dissatisfaction and trust erosion [2][6][7]. Group 1: Consumer Experience - A guest discovered that the slippers provided by the hotel were reused, leading to outrage over hygiene concerns, especially given the high cost of the stay [2][4]. - Social media reactions revealed a widespread sentiment of dissatisfaction among previous guests regarding the cleanliness and reuse of hotel slippers [4]. Group 2: Hotel's Response and Practices - The hotel claimed that the slippers were not labeled as disposable, thus implying they could be reused, which raises questions about consumer rights and the responsibility of hotels to inform guests [6][7]. - The hotel stated that the slippers were washed and disinfected to commercial standards, but the lack of transparency about the cleaning process left guests skeptical [12][18]. Group 3: Economic Implications - The cost of a disposable slipper is approximately 0.5 yuan, while a washable cotton slipper costs around 4 yuan, indicating significant cost savings for the hotel when reusing slippers [9]. - With an estimated 294 rooms and an average occupancy rate of 60%, the hotel could save over 100,000 yuan annually by reusing slippers, while also promoting an environmentally friendly image [11]. Group 4: Hygiene Concerns - Studies indicate that even after multiple washes, cotton slippers can still harbor bacteria, raising concerns about the effectiveness of the hotel's cleaning processes [17][18]. - The design of cotton slippers may contribute to hygiene issues, as they can trap dirt and bacteria in hard-to-clean areas [15][17]. Group 5: Regulatory Environment - Current regulations do not require hotels to explicitly state whether items like slippers are disposable or reusable, creating a loophole that hotels can exploit [21]. - The lack of clear guidelines on the reuse of items in hotels leads to a situation where both consumers and hotels operate under different assumptions about hygiene and cleanliness [22]. Group 6: Conclusion and Recommendations - The incident underscores the need for hotels to be transparent about their practices and to clearly communicate the reuse of items to maintain consumer trust [24][25]. - A genuine commitment to sustainability should involve open communication with guests about practices rather than hiding behind vague policies [24][25].

Core Insights - Marriott International has signed agreements to convert five properties to its new Series by Marriott™ brand in major U.S. markets, marking the brand's official debut in the country [1][2][4] - The Series by Marriott™ brand aims to provide a personalized experience that reflects the unique character of each destination, catering to the growing demand for upscale collection brands [3][4] - The collaboration with Hawkins Way Capital allows for the preservation of the FOUND Hotels brand identity while leveraging Marriott's global reach and loyalty system [4][5] Company Developments - The five properties transitioning to the Series by Marriott™ brand are located in Miami, Santa Monica, San Francisco, Chicago, and San Diego, and are currently operating under the FOUND Hotels brand [1][2][7] - The Series by Marriott™ brand was announced in May 2025 and is designed to offer reliable accommodations with essential amenities for travelers [3][4] - The independent FOUND Hotels brand aligns with the spirit of Series by Marriott™, focusing on design-led, select service hotels in prime locations [4][5] Market Strategy - The launch of Series by Marriott™ is seen as a strategic move to meet the evolving interests of owners, franchisees, and guests, providing a conversion opportunity for regional owners [4] - The brand aims to foster a model for approachable, local lifestyle hotels that cater to modern travelers in sought-after areas [4][5] - Marriott's expansion strategy includes a recent founding deal with Concept Hospitality Private Limited in India, which will affiliate The Ferns Brands with Series by Marriott™, adding to its global portfolio [5]

Core Viewpoint - The article highlights a growing trust crisis faced by global hotel giants, particularly focusing on a recent incident involving a Marriott hotel in Changzhou, where unsanitary conditions regarding reused slippers were reported, raising concerns about hygiene standards in high-end hotels [4][6][10]. Group 1: Incident Overview - A guest at a Marriott hotel in Changzhou discovered that the provided slippers were worn and had hair on them, leading to allegations of their reuse [6][10]. - The hotel staff admitted that slippers are cleaned and reused 2-3 times for environmental reasons, which contradicts the expectation of single-use items in luxury accommodations [11][20]. - The incident prompted local health authorities to investigate the hotel's compliance with hygiene regulations, particularly regarding the reuse of items in public spaces [11][12]. Group 2: Public Reaction - The incident sparked a divided public opinion, with some viewing it as an industry norm while others criticized the hotel for prioritizing cost savings over hygiene [12][16]. - Complaints against Marriott have accumulated on platforms like Black Cat Complaints, highlighting various issues including hygiene standards and customer service [16][20]. Group 3: Company Performance - Marriott International, despite being the largest hotel group globally with 1.667 million rooms, is facing challenges in the Greater China market, where revenue per available room (RevPAR) and average daily rate (ADR) have seen declines [18][23]. - In Q2 2025, Marriott's global hotel revenue grew by 5% to $6.74 billion, but the Greater China region reported a RevPAR decrease of 0.5% and an ADR decrease of 0.9% [21][23]. - The company is also planning to lay off 833 employees in early 2025, indicating ongoing operational challenges [24].

Core Viewpoint - The recent incident involving a Marriott hotel in Changzhou, Jiangsu, where a guest found unsanitary slippers, has sparked widespread public concern about hygiene standards in high-end hotels, raising questions about consumer trust in the hospitality industry [1][3][4]. Group 1: Incident Details - A guest discovered that the slippers provided by the Marriott hotel were worn and had hair on them, leading to suspicions of reuse [1][2]. - The hotel staff acknowledged that the slippers are collected, disinfected, and reused, which was not clearly communicated to guests [3][4]. - Local health authorities have intervened to investigate whether the slippers are classified as disposable items, as regulations require that reusable items must be sanitized and replaced for each guest [3][10]. Group 2: Public Reaction - Online discussions reveal a divide in public opinion; some view the incident as an industry norm, while others criticize the hotel for prioritizing cost-saving over hygiene [4]. - There are calls for better communication regarding the use of reusable items and assurance of proper sanitation practices [4]. Group 3: Marriott's Business Context - Marriott International, with 1.667 million rooms, remains the largest hotel group globally, but faces challenges in the Greater China market, where revenue per available room (RevPAR) has declined [7][10]. - The hotel chain's revenue growth has slowed, with a reported 0.5% decrease in RevPAR and a 0.9% drop in average daily rate (ADR) in the second quarter of 2025 [10]. - The company is also planning layoffs affecting 833 employees, indicating ongoing operational challenges [10].

此报道一出，网友们纷纷展开热议。有人认为酒店拖鞋使用一次就扔太过浪费，回收利用无可厚非，有 人认为花高价住酒店买服务，竟然连一次性拖鞋都被"减配"。这场争议的焦点在于大众普遍默认的"一 次性"拖鞋究竟能不能够二次利用？ 据报道，有业内人士表示，部分经济型酒店可能使用薄款一次性拖鞋，用后即弃。但不少高端酒店确有 回收清洗后多次使用的情况，一般为使用三次，不同品牌要求不同。可见，酒店的拖鞋并非都是一次性 的。 但是，循环利用的酒店拖鞋，使用后起毛的鞋面、开线的缝隙等地方极易藏匿污垢和细菌，必须保证彻 底消毒清理。 此次，万豪酒店所谓"环保成本政策"的合理性也值得怀疑。有记者通过调研发现，一次性拖鞋的成本最 低仅约0.3元，而酒店负责人所说的"可循环使用"拖鞋则需要承担清洗、消毒和质检等费用，这样看 来，拖鞋是否做到一客一换便十分值得怀疑了。 据上游新闻报道，9月21日，有住客在网上反映江苏常州万豪酒店循环使用一次性拖鞋，肉眼可见拖鞋 已经起球还粘着睫毛。 对此，涉事酒店承认，出于环保可循环考量该类拖鞋会回收消毒后复用，且强调拖鞋未标注"一次性用 品"。目前，常州市卫生监督所及新北区卫生监督所已介入调查。万豪总部回 ...

本文为转载内容，授权事宜请联系原著作权人 常州万豪酒店回应循环使用拖鞋：具体情况正在调查 中新经纬版权所有，未经书面授权，任何单位及个人不得转载、摘编或以其它方式使用。 关注中新经纬微信公众号(微信搜索"中新经纬"或"jwview")，看更多精彩财经资讯。 中新网9月22日电(左雨晴)9月20日，有网友发帖反映，江苏常州一家万豪酒店提供的白色拖鞋明显起 球，鞋内还有毛发，质疑这些拖鞋被重复使用。21日，涉事酒店相关负责人向媒体承认，出于环保考 量，该酒店拖鞋经消毒清洗后会循环使用2-3次。同日，常州市卫生监督所介入调查，并表示要先判定 酒店拖鞋是否为一次性用品。 22日，江苏常州万豪酒店向中新网记者表示，具体情况正在调查，如果有结果将进行官方发布。 此外，记者询问北京、上海等地多家万豪酒店，工作人员均表示酒店提供的是一次性拖鞋，不会重复使 用。一工作人员称，如果消费者介意，可帮忙备注需求，在入住前再仔细检查一遍。 公开信息显示，万豪国际酒店集团作为国际酒店管理公司，旗下拥有丽思卡尔顿、瑞吉等30多个酒店品 牌。万豪集团官网显示，常州万豪酒店设有263间全景客房，"每间客房均配备先进的设施设备"。(完) 来源： ...

Core Viewpoint - The recent incident involving a Marriott hotel in Changzhou, Jiangsu, where a guest found unsanitary slippers, has sparked widespread public concern and debate about hygiene standards in high-end hotels, raising questions about consumer trust in the hospitality industry [2][5][11]. Group 1: Incident Details - A guest at a Marriott hotel discovered that the provided slippers were worn and had hair on them, leading to suspicions of their reuse [2][5]. - The hotel staff admitted that slippers are cleaned and reused 2-3 times for environmental reasons, which contradicts the expectation of single-use items in high-end accommodations [5][11]. - The local health supervision department has initiated an investigation to determine if the hotel's practices comply with hygiene regulations [5][11]. Group 2: Public Reaction - Online reactions to the incident are divided; some view it as an industry norm, while others criticize the hotel for prioritizing cost savings over hygiene [6][11]. - There is a call for transparency regarding the cleaning and reuse of items like slippers, with some consumers stating that if proper disinfection is ensured and communicated, they might accept reused items [6][11]. Group 3: Marriott's Business Context - Marriott International, which has a significant presence in China, is facing challenges in its operations, particularly in the Greater China region, where key performance indicators like RevPAR and ADR have shown declines [9][12][16]. - The company reported a global revenue increase of 5% in Q2 2025, but the performance in the Greater China market remains weak, with RevPAR down by 0.5% and ADR down by 0.9% [12][16]. - Amidst these challenges, Marriott is also planning to lay off 833 employees, indicating ongoing operational difficulties [17].

针对拖鞋循环使用及卫生疑云，涉事的江苏常州万豪酒店方面随后回应称，其拖鞋实为"可循环使用"产 品，严格执行"一客一换一消毒"，并解释"棉质材质在机洗后出现起球属正常现象"。但该说法并未平息 公众质疑。9月22日，新京报记者致电常州万豪酒店，对方表示"正在调查中，暂不回应"；记者同时 就"拖鞋是否应循环使用"等问题向万豪国际集团提出采访，截至发稿前未获回复。 豪华酒店的棉质拖鞋可循环利用？ 在高运营成本与激烈市场竞争的双重压力下，某些酒店企业为了控制成本或正在偷偷牺牲客房用品的质 量。9月21日，一位住客在网络上反映，江苏常州万豪酒店存在循环使用一次性拖鞋的情况，拖鞋表面 不仅起球，还粘着睫毛等异物，这引发公众对万豪酒店卫生管理的质疑。事件曝光后，常州市及新北区 卫生监督所迅速介入，表示将严格核查该酒店拖鞋是否属于一次性用品，以及其清洗消毒流程是否符合 规范。 独立酒店咨询师钟罗分析指出，不少酒店为吸引客源而降低房价，即 "牺牲房价，提高入住率"。"酒店 卫生问题屡禁不止的深层原因，往往在于为控制成本、简化流程。" 另一方面，本土酒店集团的快速崛起，正不断挤压国际品牌的市场空间。华住、锦江、亚朵等国内品牌 凭借 ...

Core Viewpoint - A recent incident involving a Marriott hotel in Changzhou, Jiangsu, has raised concerns about hygiene standards in high-end hotels, as a guest discovered used slippers with hair and pilling, leading to public outrage and an investigation by local health authorities [1][3][4]. Group 1: Incident Details - The hotel charges an average room rate exceeding 700 RMB per day, yet the slippers provided were found to be unsanitary, prompting the guest to question their cleanliness [3]. - The hotel staff claimed that slippers are cleaned and reused, which was not clearly communicated to guests, violating hygiene regulations that require proper cleaning and disinfection of reusable items [3][11]. - Following the incident, the hotel admitted that slippers are reused 2-3 times for environmental reasons, which has sparked a debate about the balance between cost-saving and hygiene [4][11]. Group 2: Public Reaction - Online discussions revealed a divide among netizens, with some viewing the incident as an industry norm while others criticized the hotel for prioritizing cost over cleanliness [4]. - Complaints against Marriott have been accumulating, with over 1,000 grievances reported on consumer platforms, highlighting issues such as hygiene standards and customer service [8]. Group 3: Company Background and Performance - Marriott International, a leading hotel group with 1.667 million rooms, has faced challenges in the Chinese market, which is its second-largest market globally [10][11]. - In Q2 2025, Marriott's global hotel revenue grew by 5% to $6.74 billion, but its performance in Greater China showed a decline, with RevPAR down 0.5% and ADR down 0.9% [12][14]. - The company is also planning to lay off 833 employees in early 2025, indicating ongoing operational challenges [14].

Core Viewpoint - The recent controversy surrounding the reuse of disposable slippers at the Changzhou Marriott Hotel raises significant hygiene concerns, prompting investigations by health authorities and highlighting potential management issues within the hotel chain [2][3][5]. Financial Performance - In the second quarter of 2025, Marriott International reported total revenue of approximately $6.744 billion, a year-on-year increase of 4.73%, while net profit was about $763 million, reflecting a decrease of 1.17% compared to the previous year [2][8]. - The average daily rate (ADR) for hotels in the Greater China region was $110.29, a decline of 0.9% year-on-year, contrasting with a global ADR of $188.25, which increased by 1.9% [9][10]. - The revenue per available room (RevPAR) in the Greater China region experienced a year-on-year decline of 0.5%, indicating performance pressures in this market [2][11]. Operational Standards - The Changzhou Marriott Hotel, which opened in 2015 and has 263 rooms, is classified as a five-diamond luxury hotel, yet it has received negative reviews regarding cleanliness and service quality [6][8]. - The hotel staff claimed that slippers are not single-use but are cleaned and disinfected after each guest, although this practice has been questioned due to reported hygiene issues [5][8]. Market Context - The overall occupancy rate for Marriott's global hotels was 72.2%, a decrease of 0.3 percentage points year-on-year, reflecting broader challenges in the hospitality sector [8][11]. - The performance of Marriott in the Greater China region appears to be under pressure, with declining RevPAR and ADR figures, which may be indicative of a need for cost reduction and efficiency improvements [11].