10月28日，据央视新闻，国家邮政局约谈中通快递股份有限公司，指出中通快递经营行为不规范，随意 调整运营规则，存在服务质量不高、快递员合法权益保障措施落实不到位等问题。 27日，抖音电商安全与信任中心发文宣布清退恶意转单违规物流商。提到为阻断违规链条、保障履约真 实性，平台将依据相关规则于10月29日对以下物流商做清退处理：中通冷链（中通子公司）、吉时达、 水趣到家、铁中快运。 企查查显示，中通快递股份有限公司成立于2013年1月，注册资本6亿元，赖梅松担任法定代表人、大股 东等。值得注意的是，该公司名下涉多起机动车交通事故责任纠纷、服务合同纠纷、劳动争议等，并于 10月22日因一则1.16万案件被列为被执行人，执行法院为湖南省长沙市芙蓉区人民法院。 来源：九派新闻 ...

中通快递成立于2002年，总部位于上海，是以快递为核心业务的综合物流服务企业。中通快递2024年全 年业务量达340亿件，市场份额19.4%，媒体称其业务规模已连续九年稳居国内市场行业第一。(完) 国家邮政局要求该公司严格落实中通快递服务网络管理主体责任，改进快递服务质量，强化合规经营体 系建设，保障快递员合法权益，自觉维护公平竞争市场秩序。 中新社北京10月28日电 (记者 刘育英)10月28日，中国国家邮政局约谈中通快递股份有限公司，指出中 通快递经营行为不规范，随意调整运营规则，存在服务质量不高、快递员合法权益保障措施落实不到位 等问题。 中通快递股份有限公司表示，认真落实监管要求，切实整改问题。 ...

【导读】中通快递回应被约谈：认真落实监管要求 10月28日，国家邮政局对中通快递股份有限公司实施行政约谈。 国家邮政局指出，中通快递经营行为不规范，随意调整运营规则，存在服务质量不高、快递员合法权益保障措施落实不到位等问题，要求该公司严格落 实中通快递服务网络管理主体责任，改进快递服务质量，强化合规经营体系建设，保障快递员合法权益，自觉维护公平竞争市场秩序。 总体来看，前三季度邮政行业延续稳中向好态势，快递服务质量稳步提升。10月27日，国家邮政局发布2025年前三季度邮政行业经济运行情况。数据显 示，行业规模维持高位运行。前三季度，邮政行业业务收入和寄递业务量分别完成1.3万亿元和1582.6亿件，同比分别增长7.7%和15.0%。其中，快递业 务收入和快递业务量分别完成1.1万亿元和1450.8亿件，同比分别增长8.9%和17.2%。 三季度，快递平均价格企稳回升，较二季度上涨0.5%。7～9月，快递整体平均价格分别为7.35元/件、7.36元/件和7.55元/件。 快递服务质量稳步提升。三季度，重点地区72小时妥投率为86.47%，较上年同期提升2.08个百分点。快递服务公众满意度为85.0分，较上年同 ...

Core Viewpoint - Zhongtong Express has been summoned by the State Post Bureau due to irregular business practices and issues related to service quality and employee rights protection, committing to comprehensive rectification and compliance with regulatory requirements [1][2]. Group 1: Regulatory Actions - The State Post Bureau criticized Zhongtong Express for non-compliance in operational rules, low service quality, and inadequate protection of courier rights, demanding improvements in service quality and compliance systems [1]. - Zhongtong Express responded by pledging to address the issues raised and enhance service quality and compliance [1]. Group 2: Business Performance - As of June 30, 2025, Zhongtong Express reported a revenue of 22.723 billion yuan, a year-on-year increase of 9.85%, while net profit decreased by 2.6% to 3.932 billion yuan [2]. - In Q2 2025, Zhongtong handled 9.85 billion packages, a 16.5% year-on-year increase, with revenue reaching 11.83 billion yuan, up 10.3% [4]. - The company adjusted its annual package volume guidance to a range of 38.8 billion to 40.1 billion packages, indicating a growth rate of 14.0% to 18.0% [5]. Group 3: Market Position - Zhongtong Express has 94 sorting centers and over 31,000 collection and delivery points, with approximately 6,000 direct network partners and 10,000 self-owned vehicles, enhancing its operational capacity [2]. - The company has seen a strong growth momentum in its parcel business, particularly in the scattered goods segment, contributing positively to overall profit margins [4].

对此，中通快递官方回应称，公司会严格按照约谈要求，针对涉及的问题全面排查、全面整改、全网落 实，同时进一步提升服务质量，提升合规经营，提升网点和员工的合法权益保障。 据中通快递此前披露的半年报数据，今年上半年，中通快递实现营业收入227.2亿元，同比增长9.8%； 营业成本则同比增长21.5%，达到170.89亿元；归属于普通股东的净利润约40亿元，同比微降1.4%。中 经记者 杨让晨 张家振 上海报道 【经营行为不规范遭国家邮政局约谈 中通快递回应】10月28日，国家邮政局官网发布消息称，该局对 中通快递（02057.HK）进行了约谈。 《中国经营报》记者注意到，国家邮政局方面指出，中通快递经营行为不规范，随意调整运营规则，存 在服务质量不高、快递员合法权益保障措施落实不到位等问题，要求该公司严格落实中通快递服务网络 管理主体责任，改进快递服务质量，强化合规经营体系建设，保障快递员合法权益，自觉维护公平竞争 市场秩序。 ...

Core Viewpoint - The State Post Bureau has conducted an administrative interview with Zhongtong Express Co., Ltd., highlighting issues related to the company's operational practices and service quality [1]. Group 1: Regulatory Actions - On October 28, the State Post Bureau pointed out that Zhongtong Express has been operating in a non-compliant manner, making arbitrary adjustments to operational rules [1]. - The Bureau identified problems such as low service quality and inadequate measures to protect the legal rights of couriers [1]. - Zhongtong Express has been instructed to strictly implement its service network management responsibilities and improve service quality [1]. Group 2: Company Response - Zhongtong Express has stated its commitment to seriously implement regulatory requirements and rectify the identified issues [1].

《中国经营报》记者注意到，国家邮政局方面指出，中通快递经营行为不规范，随意调整运营规则，存 在服务质量不高、快递员合法权益保障措施落实不到位等问题，要求该公司严格落实中通快递服务网络 管理主体责任，改进快递服务质量，强化合规经营体系建设，保障快递员合法权益，自觉维护公平竞争 市场秩序。 对此，中通快递官方回应称，公司会严格按照约谈要求，针对涉及的问题全面排查、全面整改、全网落 实，同时进一步提升服务质量，提升合规经营，提升网点和员工的合法权益保障。 据中通快递此前披露的半年报数据，今年上半年，中通快递实现营业收入227.2亿元，同比增长9.8%； 营业成本则同比增长21.5%，达到170.89亿元；归属于普通股东的净利润约40亿元，同比微降1.4%。 （文章来源：中国经营报） 10月28日，国家邮政局官网发布消息称，该局对中通快递（02057.HK）进行了约谈。 ...

Core Viewpoint - The State Post Bureau of China has criticized ZTO Express for non-compliance in its operations, highlighting issues related to service quality and the protection of delivery personnel's rights [2][4] Group 1: Regulatory Actions - The State Post Bureau has conducted a meeting with ZTO Express, pointing out irregularities in its operational practices [2] - ZTO Express is required to strictly implement its service network management responsibilities and improve service quality [2] Group 2: Company Response - ZTO Express has committed to fully addressing the issues raised by the regulatory body, including a comprehensive review and rectification of its practices [4] - The company aims to enhance service quality, compliance in operations, and the protection of employee rights across its network [4]

Core Viewpoint - Zhongtong Express has been summoned by the State Post Bureau due to irregular business practices and arbitrary adjustments to operational rules, which have led to issues with service quality and the protection of delivery personnel's rights [1] Group 1: Regulatory Actions - On October 28, the State Post Bureau held a meeting with Zhongtong Express, highlighting the company's non-compliance in business operations and the need for improved service quality [1] - The State Post Bureau emphasized the importance of Zhongtong Express adhering to its service network management responsibilities and enhancing its compliance and operational standards [1] Group 2: Company Response - Zhongtong Express has committed to strictly following the regulatory requirements, conducting a comprehensive review, and implementing necessary corrections to address the identified issues [1] - The company aims to improve service quality and ensure the protection of the legal rights of its employees and delivery personnel [1]

国家邮政局指出，中通快递经营行为不规范，随意调整运营规则，存在服务质量不高、快递 员合法权益保障措施落实不到位等问题，要求该公司严格落实中通快递服务网络管理主体责 任，改进快递服务质量，强化合规经营体系建设，保障快递员合法权益，自觉维护公平竞争 市场秩序。 【导读】中通快递回应被约谈：认真落实监管要求 中国基金报记者 李智 10 月 28 日，国家邮政局对中通快递股份有限公司实施行政约谈。 三季度，快递平均价格企稳回升，较二季度上涨 0.5% 。 7 ～ 9 月，快递整体平均价格分别 为 7.35 元 / 件、 7.36 元 / 件和 7.55 元 / 件。 快递服务质量稳步提升。三季度，重点地区 72 小时妥投率为 86.47% ，较上年同期提升 2.08 个百分点。快递服务公众满意度为 85.0 分，较上年同期提升 1.3 分。主要企业落实 " 反内卷 " 要求，更加注重末端服务质量。 版权声明 《中国基金报》对本平台所刊载的原创内容享有著作权，未经授权禁止转载，否则将追究法律责任。 授权转载合作联系人：于先生（电话：0755-82468670） 编辑：杜妍 校对：乔伊 制作：舰长 审核：木鱼 T r 中 ...