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飞机选座到底该不该收费?10家航司因“过度锁座”被约谈
第一财经· 2025-11-27 10:54
Core Viewpoint - The article discusses the recent concerns raised by the Jiangsu Consumer Protection Committee regarding the "seat locking" practices of ten major airlines, highlighting issues such as excessive locking of premium seats, opaque information, and the need for clearer consumer rights [3][4]. Group 1: Issues Identified - The Jiangsu Consumer Protection Committee identified four main issues with the airlines' seat locking practices, including excessive locking of premium seats, disguised fees for unlocking seats, and lack of transparency in the information provided to consumers [3][4]. - The investigation revealed that the seat locking rate for economy class across the ten airlines ranged from 19.9% to 62.1%, with an average of 38.7% [3][4]. Group 2: Reasons for Seat Locking - Airlines lock seats for several reasons, including the need for paid selection or mileage redemption, service assurance, and balancing passenger load [5][7]. - Some airlines do not clearly indicate whether locked seats are unavailable due to airline restrictions or prior selection by other passengers, leading to confusion among consumers [5]. Group 3: Historical Context and Compliance - The practice of charging for seat selection began around 2014, following trends set by international airlines, and has become a significant revenue source for many carriers [10]. - Current seat selection fees and other differentiated services have been reported to relevant civil aviation authorities, and the Civil Aviation Administration of China has allowed for such practices since March 2021 [10]. Group 4: Consumer Recommendations - Consumers suggest that airlines should clearly present seat selection options and associated costs at the time of booking to enhance transparency and consumer choice [11]. - Industry experts recommend that at least half of the seats should be available for free selection, particularly those that are typically preferred by passengers, such as window and aisle seats [11].
10家航司因“过度锁座”被约谈背后:飞机选座到底该不该收费?
Di Yi Cai Jing· 2025-11-27 10:24
Core Viewpoint - The Jiangsu Consumer Protection Committee has raised concerns regarding the practice of "seat locking" by ten major airlines, highlighting issues of transparency and fairness in the selection of seats during the ticket purchasing process [1][2]. Group 1: Issues Identified - The investigation revealed four main problems with seat locking, including excessive locking of premium seats, disguised fees for unlocking seats, and a lack of transparency in the information provided to consumers [1]. - The average seat locking rate among the ten airlines surveyed was found to be 38.7%, with rates ranging from 19.9% to 62.1% for economy class [1]. Group 2: Reasons for Seat Locking - Airlines lock seats for several reasons, including the need for paid selection or mileage redemption, service assurance, and balancing passenger load [2][4]. - Some airlines do not clearly indicate whether locked seats are unavailable due to airline restrictions or prior selection by other passengers, leading to confusion among consumers [2]. Group 3: Historical Context and Compliance - The practice of charging for seat selection began around 2014, following trends set by international airlines, with many domestic airlines now implementing similar fee structures [5][6]. - Current practices of seat selection fees and baggage fees have been reported to relevant civil aviation authorities and are considered compliant with regulations, reflecting a shift towards diversified service offerings in the airline industry [6]. Group 4: Consumer Recommendations - Consumers suggest that airlines should clearly present seat selection options and associated costs at the time of booking to enhance transparency and consumer choice [7]. - Industry experts recommend that at least half of the seats should remain available for free selection, particularly those that are window or aisle seats, to meet basic passenger needs [7].
今日1389只个股突破五日均线
Market Overview - The Shanghai Composite Index closed at 3875.26 points, above the five-day moving average, with a change of 0.29% [1] - The total trading volume of A-shares reached 1,723.17 billion yuan [1] Stocks Performance - A total of 1,389 A-shares have surpassed the five-day moving average, with notable stocks showing significant deviation rates [1] - The stocks with the highest deviation rates include: - Mingguan New Materials (15.93%) - Tianyi New Materials (15.92%) - Liande Equipment (15.78%) [1] - Other stocks with smaller deviation rates that just crossed the five-day moving average include: - Beikang Technology - Spring Airlines - High-Explosive Mining [1] Notable Stocks - The top three stocks with the highest daily gains are: - Mingguan New Materials: +20.03% with a turnover rate of 10.50% [1] - Tianyi New Materials: +20.04% with a turnover rate of 12.35% [1] - Liande Equipment: +20.01% with a turnover rate of 19.65% [1] - Other significant gainers include: - Huazhi Technology: +20.00% [1] - Penghui Energy: +14.64% [1]
川航回应因“锁座”问题被约谈:将在约定日期向消保委反馈
Nan Fang Du Shi Bao· 2025-11-27 06:17
南都此前报道,不少消费者反映,在线选座时经济舱前排、靠窗、靠过道等较为便利舒适的座位常被单 独锁定,要么无法选择,要么需额外付费或用积分兑换。江苏省消保委随后组织开展了专项消费调查, 对十家航空公司进行了深入核查。 江苏省消保委表示,当前部分航空公司将本属常规服务范围的座位通过锁定方式进行收费的做法,涉嫌 侵害消费者的公平交易权与自主选择权。 近日,针对飞机"锁座"及有偿选座服务等问题,江苏省消保委约谈东方航空、南方航空、中国国航、海 南航空、厦门航空、深圳航空、山东航空、四川航空、春秋航空、吉祥航空等10家航空公司,持续引发 关注。11月27日,四川航空相关负责人向南都N视频记者表示,"航司牵头部门正结合此前与消保委沟 通的情况,有序推进相关工作,并将在约定日期向消保委做后续反馈。" 江苏省消保委就飞机票锁座问题的整改工作,向各航司提出两点明确要求,并于15个工作日内将整改情 况以书面形式进行提交。一是立即开展自查自纠,对现有选座规则进行全面梳理,重点解决"锁座范围 过度"问题,取消付费或者所谓"积分兑换"等形式的变相付费选座模式,确保免费可选座位数量合理、 分布均衡,仅保留出于"特殊旅客座位预留、保障应急 ...
十家航司被约谈 直指“锁座”乱象
Jing Ji Guan Cha Wang· 2025-11-27 05:00
飞机"锁座"及有偿选座服务问题近日引发社会广泛关注。江苏省消费者权益保护委员会(以下简称"江 苏省消保委")一纸调查,直指航司"锁座"乱象,将国内10家主流航空公司推到了风口浪尖。 11月21日,江苏省消保委线上约谈了东方航空、南方航空(600029)、中国国航(601111)等10家主流 航空公司。11月26日,通过公众号发布有关调查结果,详细列举了机票锁座服务市场中存在的诸多问 题,亮明对"锁座"现象长期存在的"零容忍"态度,并要求各公司在15个工作日内将整改情况以书面形式 提交。 专家认为,航司"锁座"行为锁的不仅是座位,还有旅客的知情权和公平交易权。"付费选座"等霸王条款 还可能涉嫌违反《消费者权益保护法》,侵害旅客的自主选择权,属于典型变相收费行为,让旅客暗吃 了不少"哑巴亏"。长此以往,"锁座"行为最终损害的是旅客对航司服务的信任,不利于航空服务业的高 质量发展。 近四成座位被锁 所谓飞机"锁座",是指航司将经济舱前排、靠窗、靠过道等较为便利舒适的座位单独锁定,要么无法选 择,要么需额外付费或用积分兑换。从范围来看,锁定范围高度集中于经济舱前排、靠窗及靠过道等消 费者偏好的优质座位,仅开放中间区域 ...
六部门发文提出2027年形成3个万亿级消费领域;江苏省消保委约谈10家航司丨消费早参
Mei Ri Jing Ji Xin Wen· 2025-11-27 03:15
NO.2 江苏省消保委约谈10家航司就飞机票锁座问题要求限期整改 NO.1 六部门发文提出2027年形成3个万亿级消费领域 日前,工业和信息化部等六部门联合印发《关于增强消费品供需适配性进一步促进消费的实施方案》, 其中提出,到2027年,消费品供给结构明显优化,形成3个万亿级消费领域和10个千亿级消费热点,打 造一批富有文化内涵、享誉全球的高品质消费品。方案聚焦以消费升级引领产业升级,以优质供给更好 满足多元需求,实现供需更高水平动态平衡,还提出到2030年,供给与消费良性互动、相互促进的高质 量发展格局基本形成,消费对经济增长的贡献率稳步提升。 点评:六部门联合印发的促消费方案,锚定供需适配核心,绘就清晰发展蓝图。这不仅能破解供需错配 痛点,更能激活消费增长新动能,推动形成供给与消费良性互动的发展格局,为经济高质量发展注入持 久动力。 点评:西北首家西安市内免税店的开业,是政策红利落地与城市消费升级的双赢之举,不仅填补西北业 态空白,更串联文旅与消费,助力海外消费回流,为西安建设国际消费中心城市注入强劲动力。 NO.4 广湛高铁正式启动试运行进入开通倒计时 11月26日上午,广湛高铁正式进入试运行阶段,线 ...
西安咸阳机场T5航站楼南侧区域即将投运
T5 演练现场 李宜鹏摄 《中国民航报》、中国民航网 记者路泞 通讯员宋雨洁 报道:现代机场的规模与功能不断迭代,旅客进 出港流程演练就是航站楼投运前的关键预演——不仅能全面检验设施设备的兼容性、系统运行的稳定 性,更能提前排查流程堵点、优化服务衔接,为旅客顺畅出行和机场高效运行筑牢第一道防线。 11月25日,西安咸阳机场在 T5 航站楼南侧区域,组织开展专项旅客进出港流程演练,以实战化标准打 磨保障细节,为该区域即将到来的正式投运及航司转场搬迁工作蓄力。 演练重在实效,规模全面且场景覆盖广泛,南航系、春秋航空等7家航空公司及西安咸阳机场各运行保 障单位共计275人协同参与,模拟真实运营场景下的全流程保障,聚焦T5航站楼南侧未启用区域,精心 规划14条旅客动线,全面覆盖国内出发、国内到达、同楼中转及跨区中转等核心流程,确保各环节衔接 顺畅。现场开放值机区域 27 个值机柜台、3 条安检通道、7个登机口及新的行李转盘,同步投入模拟行 李,精准还原旅客从值机、安检、登机到行李提取的全链条出行场景。 为应对复杂运营环境下的各类突发情况,演练特别设置晚到旅客快速登机、旅客错走动线引导、首乘旅 客专项服务等特殊保障场景 ...
媒体视角 | 超60家沪市公司集体释放积极信号 合同订单、研发利好不断
Group 1 - Over 20 positive announcements were released by companies listed on the Shanghai Stock Exchange as of November 23, indicating a trend of share buybacks and operational improvements [1] - China Petroleum & Chemical Corporation (Sinopec) completed its share buyback plan, repurchasing 89.35 million shares for approximately 500 million yuan, with a significant portion occurring in November [2] - Several companies, including Spring Airlines and Hongta Securities, have also announced their share buyback progress, with amounts reaching 400 million yuan and 120 million yuan respectively [2] Group 2 - At least 14 companies on the Sci-Tech Innovation Board reported buyback progress and positive contract orders, showcasing a commitment to shareholder value [3] - JinkoSolar announced the mass production of its Tiger Neo 3.0 solar module, achieving a production efficiency of over 24.8% and a power output of up to 670W, with significant orders signed [3] - Shanshi Network Technology reported progress in the development of its ASIC security chip, which has successfully passed internal testing and is entering the mass production phase, with market sales expected to begin in Q1 2026 [4][5]
甘肃民航以“枢纽 + 服务”双驱动 打造“空中丝绸之路”高效出行新样本
Mei Ri Jing Ji Xin Wen· 2025-11-27 01:52
每经记者|张静 每经编辑|刘艳美 11月26日启幕的第七届"空中丝绸之路"国际合作峰会上,甘肃省民航机场集团"如意甘肃・乘心如意"服务案例获评优秀服务示范案例。 该案例以航线网络重构、枢纽效能升级与人文服务创新为核心,实现了服务品质从"行如意"到"心如意"的升华,生动诠释了"打造空中丝路新枢纽 构建西部 开放新高地"的峰会主题,为西北区域航空服务赋能开放发展提供了实践样本。 干支联动破局 织密空中丝路网络 针对西北航空"干线强、支线弱"的痛点,甘肃民航于2025 年获批"干支通、全网联"国家试点,联合东航、春秋航空等航司打通跨航司信息壁垒,在"敦煌 - 兰州 - 扬泰"航线实现 "一次值机、行李直挂"。 这个 27 万平方米的综合交通中心集成航空、高铁等多种交通方式,兰张三四线铁路直达航站楼地下,空铁联运快速通道实现无托运行李旅客"免二次安 检"使兰州西站至机场的行程缩至38分钟,武威等周边城市到机场的时间缩短至1小时。 目前,中川机场东站日均运送旅客近1.5 万人次,旅客可从机场快速通达西安北、西宁等周边重要节点。待兰张高铁全面贯通,1小时"丝路旅游圈"将推动敦 煌壁画、张掖丹霞等核心景区从"长途游"变为" ...
浪人早报 | 罗永浩称华杉必须公开道歉、渠道人士称对华为Mate80定价意外、英伟达回应谷歌AI芯片威胁…
Xin Lang Ke Ji· 2025-11-27 01:16
Group 1 - Luo Yonghao demands a public apology from Huashan, stating that if not issued by a specified deadline, the public relations industry in China will remember him instead of Huashan [2] - Huawei's Mate 80 series pricing surprised industry insiders, indicating Huawei's strong market position and prompting competitors to reassess their strategies [2] Group 2 - Apple is projected to surpass Samsung in global smartphone sales by 2025, with iPhone shipments expected to reach 255 million units, a 10% increase year-on-year [5] - In October, iPhone sales in China accounted for 25% of total smartphone sales, reflecting a 37% year-on-year growth [5] Group 3 - Xiaomi has conducted its fourth stock buyback this month, purchasing 7.5 million shares at an average price of 40.14 HKD, totaling over 300 million HKD [6] - The total number of shares repurchased by Xiaomi this month has reached 31.5 million, with a total expenditure exceeding 1.2 billion HKD [6] Group 4 - Li Auto reported Q3 revenue of 27.4 billion RMB, down from 42.87 billion RMB year-on-year, and anticipates Q4 deliveries between 100,000 and 110,000 vehicles [7] - The company has initiated a recall of certain models, impacting its Q3 financial results [7] Group 5 - Apple has launched a feedback form for its AI services in mainland China, indicating a focus on local user engagement [8] Group 6 - Tesla has completed the construction of its largest Supercharger station in California, featuring 168 charging stalls and a solar power system [9] - The station operates independently from the public grid, showcasing Tesla's commitment to sustainable energy solutions [9] Group 7 - Tesla's VP denied reports of supply chain decoupling from China, emphasizing the high localization rate of components produced at its Shanghai factory [10] Group 8 - Former Zeekr CBO Guan Haitao has joined Honor's marketing department, focusing on overseas market strategies [11] - Zhao Changjiang, former head of BYD's Tengshi brand, has joined Chery's collaboration with Huawei as marketing general manager [12] Group 9 - Qualcomm has officially launched the Snapdragon 8 Gen 5 processor, designed to provide flagship-level performance for lower-priced devices [14] - The new processor features significant improvements in CPU, GPU, and AI tasks, along with reduced power consumption [14] Group 10 - Ten airlines were summoned for discussions regarding consumer rights, particularly concerning the practice of charging for seat selection, which may infringe on consumer rights [16]