于滨表示，在数字经济时代，家电售后服务已不再是简单的维修与更换，而是通过技术赋能，为消费者 创造更加美好的生活体验。为此，海尔服务首先聚焦数字化转型，通过构建数字服务平台，用户可以通 过海尔智家APP、小程序等，用文字、语音、视频等形式与服务师直接交互，让服务师成为用户的专属 服务管家。在服务过程中，服务标准、收费明细等线上标准化工单全程可视，过程全透明，用户可全程 监督，并可以在线随时评价服务质量。 "只有始终坚持以用户为中心，持续推动技术创新和服务升级，才能在行业中赢得先机，为用户创造真 正的价值。"于滨说。 于滨表示，海尔服务作为海尔旗下专注于智慧家庭服务生态建设的企业，始终秉持"真诚到永远"的服务 理念，通过"无处不达、无时不在、无微不至、无所不能"四维服务体系，持续为用户创造感动体验。 "有人的地方就有海尔服务，什么都阻挡不了服务的脚步。只要用户有需要，海尔服务随时都在。"于滨 介绍："今年8月，滨州一位用户出院回家，为方便护理，其家人在用户出院当天就采购空调并要求当天 紧急安装。考虑到老人的特殊情况，海尔服务师立刻调整工作安排，第一时间赶往用户家中完成安 装"。 中国质量新闻网讯（记者 庞鹤） 1 ...

这一举措契合行业向高质量发展转型的变革趋势，在更高要求的服务标准下，顺丰全链条提升经营服务 质效，强化产品的长期核心竞争力，实现"快、准、稳、好"的服务体验。 转自：中国证券报·中证网 中证报中证网讯（记者 倪铭娅）12月19日晚间，顺丰控股发布11月份经营简报。数据显示，11月份， 顺丰合计营收271.73亿元，同比增长7.85%。其中，速运物流业务营收206.6亿元，同比增长9.88%；业 务量15.34亿票，同比增长20.13%；单票收入13.47元；供应链及国际业务营收65.13亿元，同比增长 1.86%。 业内人士认为，在国内消费升级纵深推进、跨境贸易双向扩容的行业大背景下，顺丰核心业务板块延续 稳健增长态势，其中服务升级与跨境供应链布局的战略价值持续兑现，成为拉动业绩增长的核心双引 擎，也为物流行业高质量发展提供了可借鉴的实践样本。 从服务升级角度看，12月1日起，顺丰在行业内率先推出"超时赔付"服务，明确消费者通过顺丰小程 序、APP等官方渠道下单的顺丰特快订单，若因顺丰运输原因出现派送超时，即可直接获得现金赔付， 用实际行动推动提升行业服务质量。 业内人士称，综合来看，顺丰控股11月的经营数据 ...

专题：2025第9届"银华基金杯"新浪·理财师大赛 12月11日，第九届"银华基金杯"新浪理财师大赛全国总决赛在北京举行，新浪财经执行总编辑王婷婷出席并发表致辞。她表示，伴随着内外环境的深刻变 革，行业正式进入"专业致胜、服务升级"的关键阶段 ，如何把握经济转型中的投资机遇、精准匹配投资者需求、实现专业与服务双提升，成为行业核心课 题，更对理财师在宏观研判、资产配置、风险管控、客户服务等方面的综合素养提出了极高要求。 新浪财经执行总编辑王婷婷致辞 王婷婷指出，理财师的价值不止于数字计算与产品推荐，更在于以专业为投资者护航，以服务传递温度，实现风险与收益平衡——这正是大赛"专业赋能价 值，服务传递温度"的核心理念。 以下为王婷婷致辞原文： 尊敬的苏薪茗苏总、各位评委老师、各位嘉宾、所有的参赛选手： 大家好。 欢迎各位来到由新浪财经和银华基金联合主办的2025第9届"银华基金杯"新浪·理财师大赛全国总决赛现场。我谨代表新浪财经，向莅临现场的评委、嘉宾致 以诚挚欢迎，向合作伙伴银华基金以及长期支持大赛的所有机构表示衷心感谢！ 2025年，中国经济在稳增长政策持续发力下，始终保持 "稳中有进、质效提升" 的良好态势。 ...

Core Insights - The domestic local life service market is entering a nuanced phase with intensified competition among platforms focusing on users, merchants, and instant delivery [1][5] - The third quarter serves as a critical window to observe the resilience and strategic determination of Meituan's core business [1][5] Group 1: Competition and Resource Allocation - The third quarter is typically an active period for local life services, with fierce competition for user attention and spending, particularly impacting Meituan's traditional strength in food delivery [2][6] - To maintain user engagement and spending, platforms are increasing resource investments, including consumer discounts and support for quality merchants, which directly affect short-term financial performance and long-term user loyalty [2][6] - The challenge for Meituan's management is to find a sustainable balance between market share, user experience, and financial health amid this competitive landscape [2][6] Group 2: Ecosystem Interconnectivity and Strategic Considerations - The competition in food delivery is interconnected with Meituan's broader local life service ecosystem, where high-frequency delivery transactions are crucial for attracting and retaining core users [3][7] - The intense competition prompts a reevaluation of resource allocation across the ecosystem, affecting the pace of investment in innovative businesses or long-term projects [3][7] - The ongoing competitive environment tests the unique value of Meituan's established instant delivery network, which is essential not only for food delivery but also for expanding into broader markets like instant retail [3][7] Group 3: Market Environment and Strategic Focus - The third quarter's market conditions act as a pressure test for Meituan's system resilience, emphasizing the importance of maintaining a solid foundation for core business amid ongoing competitive investments [4][8] - The essence of the local life service competition lies in deepening existing markets while exploring new scenarios, suggesting that the answer for Meituan may not solely be about "competition" but also about "integration" [4][8] - The next phase of this endurance race remains to be observed, highlighting the need for continuous improvement in operational efficiency and collaboration across business lines [4][8]

Core Insights - The handling of refund requests has evolved into a critical opportunity for institutions to assess service shortcomings and drive service upgrades in a competitive market [1][3] - Establishing a transparent and standardized response mechanism for refund requests is essential for building investor trust and enhancing service efficiency [1][2] - Transforming refund processing into a data source for service optimization allows institutions to proactively address service weaknesses and improve overall service quality [2][3] Summary by Sections Refund Handling - Institutions should clearly define refund rules in service agreements, outlining applicable scenarios, processing procedures, timelines, and fee deduction standards to prevent disputes [1] - Digital tools can streamline the refund process into standardized steps, enhancing transparency and efficiency while building investor trust through visible processes [1][2] Data-Driven Service Optimization - Each refund request provides genuine feedback on service experiences, enabling institutions to create a refund reason database and utilize big data analytics to identify frequent pain points [2] - Targeted optimizations can be made based on data insights, such as improving risk assessment tools or restructuring customer service resource allocation to enhance service during peak times [2] Service Upgrade and Investor Education - Refunds should be viewed as opportunities for deepening investor education rather than the end of service relationships [2] - Institutions can offer tailored post-refund services, such as customized investment reviews and risk management courses, to enhance investor understanding and capabilities [2][3] Industry Evolution - The investment industry is transitioning from product competition to service competition, with refund handling becoming a key scenario for demonstrating responsibility and professionalism [3] - By adopting an open mindset towards refund requests and leveraging transparent mechanisms and data-driven approaches, institutions can foster long-term trust and create a healthier ecosystem that benefits investors [3]

Core Insights - The national autumn grain purchase volume has exceeded 100 million tons, reflecting a robust harvest and providing a critical support for national food security [1][3] - Autumn grain accounts for three-quarters of the annual grain production, making its procurement vital for farmers' income and national grain reserve security [1] Group 1: Market Characteristics - The procurement progress is rapid, with regions like Northeast China harvesting corn earlier than last year and overall quality being satisfactory [1] - The market is active, with state-owned grain enterprises playing a key role, alongside private companies and grain processing firms joining the purchasing efforts [1][2] - There is a strong demand for high-protein soybeans, with prices significantly higher than ordinary varieties, while rice supply is ample with clear quality-price characteristics [1] Group 2: Policy and Support Measures - The government has implemented minimum purchase price plans in provinces such as Henan, Hunan, and Heilongjiang, with storage capacity exceeding 10 million tons to meet farmers' selling needs [1] - Quality improvement incentives are being explored, such as subsidies for high-quality rice in Jiangsu, guiding farmers towards producing high-quality grains [1][2] Group 3: Technological Advancements - Technology is enhancing grain procurement efficiency, with innovations like autonomous robots in grain storage and AI monitoring systems improving safety and operational efficiency [2] - Farmers' selling experience has improved significantly, with streamlined processes allowing for quick sampling and sales [2] Group 4: Market Dynamics - A market-oriented procurement model is being established, supported by policy reserves, enhancing market vitality and ensuring a stable supply chain [2] - State-owned enterprises focus on reserve grain procurement, while deep processing companies actively participate in the market, creating a cooperative purchasing environment [2]

Core Points - The seventh "Didi Driver Festival" is being held in 17 cities starting from November 18, where 58 outstanding drivers were recognized and awarded cash prizes [1] - Didi announced six major improvement measures for 2025, including "off-season no order compensation," "penalty compensation," "instant withdrawal," "Didi Driver Service Plan," "care public welfare assistance," and "driver stations" [1] - Didi's CEO Cheng Wei emphasized the festival's purpose is to recognize and motivate drivers while providing updates on the company's progress and adjustments based on driver feedback [1] - Didi's CEO of the ride-hailing platform, Sun Shu, highlighted the importance of income for drivers and the need for service innovation to boost passenger demand [1] Summary by Sections Driver Recognition and Awards - The festival recognized 58 excellent drivers and awarded 100 "Ten-Year Outstanding Drivers" with 18,888 yuan each [1] Improvement Measures for 2025 - Didi plans to enhance driver rights and protections through the "Didi Driver Protection Plan 2.0," focusing on income security, care and welfare, rights protection, and feedback mechanisms [2] - The company has collected over 725,000 driver opinions through various channels, addressing 482 categories of issues and resolving 205 [2] Service Innovation - Didi is exploring innovative service offerings tailored to different customer needs, such as Didi Light Enjoy, Selected Fast Cars, charter services, and pet travel [1]

Core Insights - Starbucks China has achieved growth for two consecutive fiscal quarters, marking a new phase in its transformation and development after 26 years in the Chinese market [1][2] - A strategic partnership has been established with Boyu Capital to form a joint venture, with an estimated total value of over $13 billion for Starbucks China's retail business [1][2] Financial Performance - In the fourth quarter of fiscal year 2025, Starbucks reported continuous growth in revenue for the fourth consecutive quarter, with same-store sales showing positive growth for the second quarter [2] - Profit margins have been improving quarter-on-quarter, indicating a robust financial performance [2] Market Strategy - Starbucks China has been actively adapting to local market demands, launching innovative products such as the "True Flavor No Sugar" series and expanding into non-coffee scenarios [2][4] - The company has embraced social trends, such as the "first cup of milk tea in autumn," to engage consumers [2] Product Innovation - The introduction of the "True Flavor No Sugar" system allows consumers to customize sweetness levels without compromising flavor, resulting in over 500 different coffee combinations [7] - New product launches, including the "Roasted Tea Latte," have attracted a significant number of new fans, showcasing Starbucks' commitment to product innovation [5][6] Consumer Engagement - Starbucks has enhanced its afternoon tea offerings, with a price reduction of approximately 5 yuan for non-coffee beverages, leading to a significant increase in sales during this time [5][6] - The "Star Delivery" service has seen record sales, emphasizing quality assurance in delivery and contributing to overall growth [6][12] Community and Experience - The company has partnered with Xiaohongshu to create interest-based community spaces in over 1,800 stores, enhancing customer experience beyond just coffee consumption [11] - Starbucks has expanded its presence in tourist destinations, integrating coffee consumption with cultural experiences [11] Membership and Loyalty - The active membership count has surpassed 25.5 million, reflecting successful engagement strategies and partnerships, such as with China Eastern Airlines [12] Long-term Vision - Starbucks is focused on sustainable high-quality growth, leveraging technology and innovation to enhance customer experience and product development [13][14] - The establishment of the China Innovation Technology Center aims to support long-term growth through data analysis and product innovation [13]

Group 1 - The core point of the article is that Shenlong Automobile has launched a "lifetime warranty for engines" policy, allowing eligible users to receive free repair services for engine assembly systems under normal use and maintenance conditions at any authorized service center nationwide [1] - The policy aims to enhance consumer confidence in purchasing and using vehicles by providing a guarantee backed by the brand's reputation, thereby creating a comprehensive protection system for users [1] - The eligibility for the "lifetime warranty for engines" is flexible, allowing non-commercial owners of Dongfeng Citroen or Dongfeng Peugeot vehicles to obtain this benefit through three methods: purchasing a new vehicle, maintaining the vehicle at authorized service centers for five years or less, or meeting specific maintenance conditions for vehicles aged between three to five years [1] Group 2 - Shenlong Automobile previously launched the "5 Heart Protection Action" in 2020, emphasizing quality confidence and customer experience, which has now been upgraded in 2023 to include the "5 Heart Protection with Knowledge Partner" concept [2] - The introduction of the "lifetime warranty for engines" policy coincides with the fifth anniversary of the "5 Heart Protection Action," further deepening the relationship with users and demonstrating the company's commitment to quality and trust [2]

Core Insights - The city's housing provident fund system has shown stable operation in the first three quarters of the year, with 27,800 new accounts opened and a total of 6.714 billion yuan collected, supporting 3,146 households with loans amounting to 1.328 billion yuan to meet housing needs [1][2] Group 1: Policy and Service Enhancements - The city’s provident fund center has implemented a series of new policies aimed at expanding the benefits of the system and improving service efficiency, particularly focusing on innovative measures to address social concerns [1] - The center has broken down household registration barriers to include more flexible employment individuals in the provident fund system, thereby broadening the coverage and support for new job seekers [1] - New policies have been introduced to alleviate housing pressure on young people, including extending the graduation period for new employees to 10 years and removing restrictions on purchasing first homes separately [1] Group 2: Internal Governance and Service Quality - The provident fund center has strengthened its internal governance through training programs aimed at improving service quality and administrative enforcement, ensuring a solid foundation for efficient operation [2] - The center has focused on enhancing service experience and smart support, with an updated intelligent customer service knowledge base to ensure accurate and timely responses to inquiries [2] - A comprehensive upgrade of the network security emergency response plan has been implemented to protect personal information and funds of contributors, ensuring reliable operation of housing provident fund services [2]