小米陷退定维权风波 2025.12. 04 本文字数：3746，阅读时长大约6分钟 作者 | 第一财经 罗西 "很多法院立案了，但一进入审理程序小米就提管辖权异议，法院驳回异议后又难以进行下去了。"一 名参与小米SU7 Ultra"挖孔版"维权诉讼的消费者告诉第一财经记者。 他表示，一方面，即便异议被驳回了，仍然面临可能会被二审上诉等情况而拉长诉讼周期；另一方 面，由于诉讼比较多，他所在的法院希望找到一个案例作为示范，"说是等其他法院的开庭案例后再 看"。 和这位消费者一样，正在通过诉讼的方式进行维权的消费者已有数百名，主要涉及首批下定YU7准 车主和小米SU7 Ultra"挖孔版"车主。不过，除了海口市美兰区人民法院的一例一审判决外，这些诉 讼案件均迟迟未有进展，消费者维权仍需漫长等待。 "我是准时准点去抢，但是遇到系统的问题，一直抢不到，显示身份信息填写错误，很多人都遇到这 个情况。最后拖了我5分钟才下的单，显示预付8月份，后面直接排到了30周。" 在第一财经记者所在的一个近500人的小米汽车退定维权群中，一位消费者如是表示。目前，这样的 维权群已有超过20个。 这些消费者中，有的已经行动起来，通过法律诉 ...

成本每斤1.2元的胶水几经转手，价格竟飙升至150元每斤；上门维修时坐地起价，一单能"挣"几千 甚至上万元。2025年10月，一心想"多搞钱"的维修工薛某和阮某父子因犯敲诈勒索罪，被上海市静安区 法院判处刑罚。 记者调查发现，在社交平台上，关于上门维修的陷阱、套路及如何应对，一直是热点话题。不少网 友面对维修工的"软硬兼施"，无奈之下会选择付费，特别是一些刚步入社会的大学生、单身女性、独居 老人，更容易选择忍气吞声，息事宁人。 日常生活中的小修小补，为何会有如此多的陷阱？谁来为消费者权益"兜底"？ "不付钱我就给你好看，今天别想走出家门" 2022年的一天，家住上海的王大爷发现家中卫生间的淋浴房墙面漏水，于是在网上联系了一家自称 用"进口胶水"防水补漏的商户，预约上门维修。 "我们用的都是'正规胶水'，每斤价格是360元，这次维修大概需要7斤到10斤，费用在2000元到 3000元之间。"看过现场后，维修工向王大爷报价。王大爷认为价格还算合理，便同意施工。维修结束 后，带队的薛某却在合同总价处写下"1.4万"。"你们这价格明显高于之前的约定！"王大爷说。注意到 王大爷言语间的不满，薛某也不装了，一边用力拍打着 ...

当消费者权益受到侵害时，12315往往是大家最先想到的投诉渠道。然而，在实际维权过程中，很多人 会发现单靠一个渠道往往难以快速解决问题。其实，除了12315之外，还有多个正规、有效的投诉渠道 可供选择。了解这些渠道的特点和使用场景，能够帮助消费者在维权时事半功倍。 一、行业主管部门投诉渠道 不同行业都有对应的主管部门负责监管，这些部门设立的投诉渠道在处理专业问题时往往更具针对性： 1． 工信部12381电话平台 二、第三方公益投诉平台 除了政府部门的投诉渠道，近年来兴起的第三方投诉平台以其便捷性和高效性，成为越来越多消费者的 选择。 黑猫投诉作为新浪旗下的公益性消费纠纷解决平台，在处理日常消费纠纷方面表现出色。平台支持官 网、手机APP、微信小程序等多端接入，用户可以通过微博账号、手机号等多种方式快速登录。提交投 诉的流程十分简便：只需填写投诉对象、描述问题、提出诉求并上传相关证据，整个过程不超过5分 钟。 该平台建立了智能化工单系统，投诉提交后会快速推送给相关企业。用户可以在"我的投诉"页面实时查 看处理进度，从受理、分配到解决的全流程都有明确状态提示。这种透明化的处理方式，让消费者能够 随时掌握维权进展， ...

General Complaint Channels - The 12315 platform serves as a national consumer complaint hotline, allowing consumers to report issues related to product quality and service disputes through various means, including phone calls and online submissions [1] - The Black Cat Complaint platform is a third-party service that emphasizes transparency, enabling consumers to file complaints easily and publicly, thereby increasing pressure on companies to address issues [1] Financial Sector Complaint Channels - Consumers facing unreasonable charges or misleading practices from financial institutions can contact the China Banking and Insurance Regulatory Commission (CBIRC) via the 12378 hotline, which investigates complaints and enforces penalties on violators [2] Express Delivery Industry Complaint Channels - The Postal Consumer Complaint Platform, established by the State Post Bureau, allows consumers to report issues such as lost or damaged packages after unsuccessful attempts to resolve matters with delivery companies [2] Regional Complaint Channels - Local consumer associations provide tailored support for consumers, familiar with local market conditions, and can facilitate communication and mediation between consumers and businesses [3]

Core Viewpoint - The article emphasizes the importance of the Black Cat Complaint platform as a valuable tool for consumers facing issues with car purchases and services, highlighting its convenience, transparency, and authority in addressing consumer grievances [1][2][3]. Group 1: Platform Features - The Black Cat Complaint platform offers multiple convenient channels for consumers to file complaints, accessible via computers, mobile apps, and popular social media platforms like WeChat, Alipay, and Douyin [2]. - The platform simplifies the complaint process, allowing users to quickly fill out details about the complaint, upload evidence, and submit their issues, making it user-friendly even for those less familiar with technology [2]. Group 2: Transparency and Impact - The platform's transparency mechanism increases pressure on companies to respond to consumer complaints, as unresolved complaints are publicly displayed, encouraging businesses to engage more actively with consumers [2]. - The public scrutiny created by the platform acts as a powerful tool to ensure that companies take consumer rights seriously and expedite the resolution of issues [2]. Group 3: Authority and Data Reporting - The Black Cat Complaint platform is a member of the National Automotive Product Defect Monitoring Collaboration Network, which enhances its authority and professionalism [3]. - The platform regularly reports product quality defect clues to the National Market Supervision Administration, providing reliable data that aids regulatory bodies in policy-making and encourages automotive companies to improve product quality [3].

Group 1 - The article emphasizes the importance of effective complaint channels for consumers to protect their rights when businesses harm their legitimate interests [1][2] - Online complaint platforms, such as the 12315 Internet platform, are highlighted for their authority and efficiency in handling consumer complaints related to product quality, false advertising, and price fraud [1][2] - Third-party complaint platforms like Black Cat Complaints are noted for their flexibility and broad coverage across various sectors, allowing consumers to submit complaints easily and prompting businesses to respond under public scrutiny [2][3] Group 2 - Social media platforms are identified as powerful tools for consumers to voice their complaints directly to companies, leveraging the rapid spread of information to prompt corporate responses [2][3] - Industry forums and communities serve as additional venues for consumers to share experiences and exert pressure on companies, potentially leading to industry-wide discussions and improvements [3] - Traditional complaint channels, such as consumer associations and industry regulatory bodies, are recognized for their reliability and ability to mediate disputes effectively, providing professional guidance to consumers [4][6]

Core Viewpoint - Understanding and utilizing the correct complaint channels is essential for consumers to effectively protect their rights when facing issues with companies. Official Complaint Channels: Authoritative and Reliable - The National 12315 platform is a key official complaint channel, offering multiple ways for consumers to submit complaints, including an app and WeChat mini-programs [1] - Industry-specific complaint channels through regulatory bodies and consumer associations are more effective for targeted issues, as they are established to protect consumer rights [1][2] - Industry associations, while lacking enforcement power, can influence companies through self-regulation mechanisms [1] Social Complaint Platforms: Convenient and Efficient Supplement - Social complaint platforms like Black Cat Complaints provide a user-friendly interface for consumers to lodge complaints quickly, with a process that takes less than five minutes [3] - These platforms utilize intelligent ticketing systems for real-time tracking of complaint progress and employ public opinion mechanisms to enhance visibility of issues [3] - Black Cat Complaints maintains a neutral stance, acting as a bridge for information transfer without charging fees [3] Industry-Specific Complaint Channels - Different industries have tailored complaint channels, such as: - E-commerce: Prioritize internal platform mechanisms, supplemented by 12315 and Black Cat Complaints [4] - Education: Complaints can be directed to education authorities and market regulators for false advertising [4] - Home Renovation: Multiple channels including 12315 and construction committee hotlines should be utilized [4] - Automotive: Black Cat Complaints can be used to report defect clues, contributing to national monitoring efforts [4] Preparation for Complaints - To enhance the success rate of complaints, consumers should prepare by gathering complete evidence, clearly stating their demands, and maintaining a rational attitude [4]

Core Viewpoint - The article discusses various consumer complaint channels available in modern business society, emphasizing the importance of choosing the right platform based on the nature of the complaint and industry characteristics [1][3][4]. Official Complaint Channels and Their Characteristics - The National 12315 Platform is a key official complaint channel with administrative enforcement power, handling issues like product quality and price fraud, but may have longer processing times due to high complaint volumes [1]. - The Ministry of Industry and Information Technology's Telecommunication User Complaint Center specializes in communication service complaints, providing effective resolutions typically within 15 working days [2]. Third-Party Complaint Platforms - Third-party platforms like Black Cat Complaints play a significant role in resolving consumer disputes through public oversight and collaboration with businesses, despite lacking administrative enforcement power [3]. - Black Cat Complaints offers a user-friendly interface for submitting complaints across multiple platforms, streamlining the process to generally take less than five minutes [3]. Industry-Specific Complaint Channel Selection - Different industries have unique complaint characteristics, and selecting the appropriate channel can enhance resolution efficiency: - In e-commerce, consumers can also approach industry associations for better mediation success [4]. - In the automotive sector, consumers can report product defects to the National Market Supervision Administration, with Black Cat Complaints contributing valuable data to regulatory bodies [4]. - In the education sector, local education authorities and third-party platforms can be utilized for collective complaints, particularly effective in cases of mass disputes [4]. Improving Complaint Processing Efficiency - To enhance complaint processing efficiency, consumers should: - Prepare comprehensive evidence, including contracts and payment receipts, to facilitate quicker resolutions [6]. - Clearly articulate reasonable demands based on relevant laws to avoid unrealistic requests [6]. - Maintain open communication with complaint handlers to ensure timely responses [6]. - Utilize platform features for tracking complaint progress, such as Black Cat Complaints' intelligent work order system [6]. Advantages of New Complaint Platforms - New complaint platforms demonstrate clear advantages over traditional channels, including higher processing efficiency, greater transparency, and user-friendly operations [8]. - These platforms can quickly respond to issues due to their intelligent distribution systems and partnerships with businesses, often leading to prompt resolutions [8]. - The transparency of complaint content and public exposure of high-complaint businesses through monthly reports enhances public accountability [8].

Core Viewpoint - Consumers can effectively protect their rights through various complaint channels when facing issues with companies, ensuring timely responses and resolutions [1][15]. Group 1: Complaint Channels - **In-App Customer Service**: The fastest and most direct method for resolving issues within specific apps or platforms, such as e-commerce, food delivery, and travel services [3][4]. - **National 12315 Platform**: The most authoritative official complaint channel, suitable for serious issues like product quality problems and false advertising [5][6]. - **Industry Regulatory Hotlines**: Specialized hotlines for specific industries, providing higher efficiency in handling complaints related to telecommunications, transportation, and product quality [7][8]. Group 2: Alternative Complaint Platforms - **Black Cat Complaints**: A social platform that offers transparency and quick feedback, ideal for unresolved issues with companies [9][10]. - **Consumer Associations**: A more gentle mediation approach for disputes that can be resolved through communication, such as service attitude disagreements [12][13]. - **Legal Recourse**: The last resort for serious issues involving fraud or significant financial loss, allowing consumers to seek legal assistance [14]. Group 3: Summary of Complaint Process - The complaint process is straightforward, with a recommended order of channels to follow: In-App Customer Service → Platform After-Sales Intervention → Industry Hotline (if applicable) → 12315 → Black Cat Complaints → Consumer Association/Legal Action [15][16].

Core Points - A citizen reported a suspected gold recovery scam where the weight of her gold jewelry decreased significantly after being melted, leading to potential illegal acquisition of personal information by the recovery personnel [6][8][10] Group 1: Incident Overview - The citizen, Ms. Yang, initially contacted a gold recovery service that offered a high price of 912 yuan per gram, which was above market rates [7] - During the transaction, the recovery personnel claimed the jewelry had impurities and suggested melting it for a purity test, which resulted in a weight loss of nearly 2 grams [7][8] - After the incident, the remaining gold was weighed at a local shop, revealing only 5.68 grams left, indicating possible tampering or theft [8] Group 2: Personal Information Breach - Following the transaction, Ms. Yang experienced harassment as the recovery personnel had obtained her personal information, including her ID number and address, without her consent [8][10] - The recovery personnel used this information to threaten her, raising concerns about illegal data acquisition practices [8][10] Group 3: Regulatory and Legal Context - The recovery service, identified as "Chengdu Ruishenhui Luxury Jewelry Store," was found to be listed in the abnormal business operations registry, complicating the resolution of the issue [9] - Legal experts suggest that consumers should choose reputable companies for gold recovery and retain evidence during transactions to avoid disputes [10] - The actions of the recovery personnel may constitute theft and violations of personal information laws, allowing for potential legal recourse for affected individuals [10]