人民财讯11月24日电，冬季来临，越来越多游客将奔赴新疆阿勒泰赏雪、滑雪。航旅纵横大数据显示， 截至目前，11月24日到12月31日从国内城市前往阿勒泰的机票预订量近2.6万张，同比增长约123%，旅 客需求呈显著上升趋势。 ...

但有法律人士指出，遇到特殊情况，消费者有权要求解除或变更合同，商家也得考虑消费者的难处，给 出合理解决方案。 文|《BUG》栏目 罗宁 亲人去世，找平台退机票却被"层层加码"？ 近日，用户林女士（化名）向《BUG》栏目反映：自己在去哪儿网平台购买了几张机票，后因家中老 人突然去世，故需要办理退票。在航司审核通过后明确同意可办理全额退款的情况下，却遭遇去哪儿 网"刁难"。 "材料提交后，一开始说初核通过，但几天后又说材料不行。" "先是质疑死亡证明盖章，后要求索要火化证明等等。" ………… 林女士认为去哪儿在故意"刁难"，"这些材料，在最初的清单中都只字未提，怎么后来又要这要那？"对 此，她很愤怒"请平台立即停止无理发难。" 《BUG》栏目就此向去哪儿网平台进行求证，去哪儿网官方表示，机票代理商在与消费者沟通时因其 材料不清晰而卡住，之后消费者点击退款时没有选择"病退/亡退"的选项而选择直接退票，因此出现上 述情况。 女子亲人去世后退票，称遇平台"刁难" 对于亲人去世，林女士向《BUG》栏目提供了死亡证明。而对于自己在去哪儿网的遭遇，她认为平台 是在刁难消费者。 "材料提交后，一开始说初核通过，但几天后又说材料 ...

文 丨 《 BUG》栏目 罗宁 亲人去世， 找 平台退机票却被 "层层加码" ？ 近日，用户林女士（化名）向《 BUG》栏目反映：自己在去哪儿网平台购买了几张机票， 后因家中老人 突然 去世 ， 故需要 办理退票 。 在 航司审核 通过后 明确同意可办理全额 退款的情况下，却 遭遇 去哪儿网 " 刁难 " 。 " 材料提交后，一开始说初核通过，但几天后又说材料不行。 " " 先是 质疑死亡证明盖章，后要求索要火化证明 " ………… 林女士认为去哪儿在故意 "刁难"，"这些 材料 ， 在最初的清单中 都 只字未提 ， 怎么后 来又要这要那？ "对此，她很愤怒"请平台立即停止无理发难 。 " 《 BUG》栏目就此向去哪儿网平台进行求证， 去哪儿网官方表示，机票代理商在与消费者 沟通时因其材料不清晰而卡住，之后消费者点击退款时没有选择 "病退/亡退"的选项而选择 直接退票，因此出现上述情况 。 但 有法律人士指出，遇到特殊情况，消费者有权要求解除或变更合同，商家也得考虑消费 者的难处，给出合理解决方案。 女子 亲 人去世后退票， 称 遇 平台 "刁难" 对于亲人去世，林女士向《 BUG》栏目提供了死亡证明。而对于自 ...

Core Viewpoint - The article discusses the increasing complexity and hidden costs associated with purchasing airline tickets and hotel bookings on major platforms, highlighting the prevalence of consumer traps and the challenges of regulation in the industry [2][3][6]. Group 1: Consumer Traps - Consumers face numerous hidden fees and additional charges when booking flights, often disguised as "low-price" options that include bundled services [3][5]. - The practice of "big data price discrimination" and "automatic price adjustment" in hotel bookings further complicates the consumer experience, leading to unfair pricing strategies [6][7]. Group 2: Regulatory Challenges - Regulatory oversight is difficult as platforms often label their tactics as marketing or product innovation, making it hard to enforce rules [9][10]. - The hidden nature of many pricing strategies makes it challenging for consumers to identify and contest unfair practices [10][14]. Group 3: Economic Incentives - Companies like Ctrip reported significant profits, with a net profit of 17.2 billion and a growth rate exceeding 20%, indicating that the financial benefits of these practices outweigh potential penalties [15][16]. - The low cost of violating regulations encourages platforms to continue employing deceptive practices, as the potential gains are substantial compared to the risks [17][19]. Group 4: Market Dynamics - The article highlights a "bad money drives out good" effect, where honest pricing strategies lead to a loss of competitive edge, perpetuating a cycle of deceptive practices across the industry [19][20]. - In monopolistic or oligopolistic markets, these practices become institutionalized, making it harder for smaller platforms to compete without adopting similar tactics [21][22]. Group 5: Potential Solutions - The article suggests that stronger regulatory measures, increased penalties for violations, and the promotion of fair competition could help address these issues [23][24]. - Encouraging ethical practices among industry giants is also proposed as a necessary step to break the cycle of negative competition [25][26].

Group 1 - The travel market is experiencing a peak period for off-peak travel following the National Day and Mid-Autumn Festival holidays, with significant price reductions for flights and hotels [1][2] - Average flight prices from October 13 to October 31 have decreased by 36% compared to the National Day holiday period, while average hotel prices have dropped by nearly 30% [1] - Top ten cities for hotel bookings during this period include Beijing, Shanghai, Chengdu, Nanjing, Hangzhou, Aba, Chongqing, Xi'an, Xiamen, and Guangzhou, while the top ten flight destinations are Chengdu, Shanghai, Beijing, Guangzhou, Shenzhen, Chongqing, Harbin, Kunming, Hangzhou, and Xi'an [1] Group 2 - International travel during the off-peak period has also seen price reductions, with average international flight and hotel prices down by approximately 20% compared to the National Day holiday [2] - Popular international destinations for off-peak travelers include Japan, South Korea, Thailand, Malaysia, the United States, Singapore, Australia, Indonesia, Vietnam, and Italy [2]

Core Insights - The data released by Qunar Travel indicates a significant increase in domestic and international travel bookings for the 2025 National Day and Mid-Autumn Festival holidays, reflecting a strong recovery in the travel industry [1] Domestic Travel - Hotel booking volume in popular domestic cities has increased by over 20% year-on-year [1] International Travel - The booking volume for outbound flight tickets to popular destinations has surged by over 30% year-on-year, with a notable increase of over 50% among teenagers and university students [1] Inbound Travel - The volume of flight tickets booked for domestic flights using non-Chinese passports has grown by over 30% year-on-year, covering nearly 100 cities across the country [1]

Core Insights - The domestic flight ticket bookings for the National Day and Mid-Autumn Festival holiday in 2025 have exceeded 11.89 million, with a daily average increase of approximately 3% compared to the same period last year [1] - International flight ticket bookings have surpassed 1.79 million, with a daily average increase of about 13% year-on-year [1] - There is a noticeable trend towards diversified and in-depth travel experiences, with warm island vacations becoming popular among tourists [1] Domestic Flight Trends - Popular routes such as Beijing-Dali and Haikou-Wuxi are experiencing tight ticket availability, while several flights from Beijing to Wuyishan, Weihai, and Shenyang are sold out [1] - The average daily ticket bookings for destinations like Haikou and Sanya have increased by over 20% compared to last year [1] Emerging Travel Destinations - There is a significant rise in traveler numbers to border cities known for their unique autumn scenery, such as Urumqi, Yili, Altay, Lhasa, and Nyingchi, marking them as new highlights for this holiday [1] - Lesser-known and eco-friendly travel destinations are gaining popularity, leading to substantial increases in passenger flow at smaller airports [1] - Airports like Shiyan Wudangshan, Shihezi Huayuan, Xiangxi Biancheng, and Gannan Xiahe have seen average daily ticket bookings increase by over 100% year-on-year [1][2]

Group 1 - Disney's "Wonder" cruise has postponed certain voyages, affecting travelers' itineraries [1][2] - Ctrip has announced a special guarantee plan for affected customers, offering free rescheduling or full refunds for eligible flight and hotel bookings [1] - The guarantee applies to customers impacted by the cruise's postponement for travel dates between December 15, 2025, and March 12, 2026 [1] Group 2 - Fliggy has also introduced a special guarantee for affected users, providing full refunds or free rescheduling for flight and hotel bookings related to the Disney cruise [2] - The refund will be processed back to the original payment method, while any fare differences for rescheduling will be covered by Fliggy [2] - Fliggy is proactively contacting consumers to address any additional concerns beyond the guarantee [2]

Core Viewpoint - Ctrip will bear the losses related to flight and hotel bookings due to the postponement of Disney's cruise operations, providing free rescheduling or full refund services for affected customers [1][2] Group 1: Company Actions - Ctrip announced a guarantee plan for customers affected by the postponement of Disney's cruise, applicable to bookings made for travel dates between December 15, 2025, and March 12, 2026 [1][2] - The company will cover the costs for affected customers who book round-trip flights to Singapore and local hotel reservations within 7 days before or after their original travel dates [1][2] - Ctrip is collaborating with Disney Cruise Line to expedite the refund process, which is expected to begin implementation within the week [1][2]

Core Insights - The upcoming "National Day" holiday travel period is experiencing a surge in ticket sales, with many train tickets already sold out for popular routes from Beijing to cities like Wuhan, Changsha, Taiyuan, and Zhengzhou [1] - The extended holiday period this year, lasting 8 days due to the overlap with the Mid-Autumn Festival, has significantly increased travel intentions, with domestic travel willingness up by 30% year-on-year and outbound travel willingness up by over 40% [1] - Travelers are showing a preference for less crowded and cost-effective destinations, with a notable increase in searches for specific types of experiences such as "autumn viewing" and "beach" [1] Travel Industry Trends - The ticket sales for trains and flights are peaking as the holiday approaches, indicating a robust recovery in the travel sector [1] - The trend of early bookings and diversified travel times reflects a shift in consumer behavior, with travelers seeking more relaxed travel experiences [1] - The demand for "pan-destination" recommendations suggests a growing trend where travelers are less fixated on specific destinations and more interested in the type of experience offered [1]