Group 1 - The core idea of the article is that educating the public about the methods and motives of scammers can enhance awareness and prevention of telecom fraud [1][5] - Guangfa Bank's Beijing branch conducted an educational event at the University of International Business and Economics, where a bank employee acted as a scammer to demonstrate the process of fraud [1][3] - The first attempt at fraud failed due to the public's awareness of protecting account information, while the second attempt succeeded by using a more sophisticated method involving a fake customer service persona and a malicious app [3][5] Group 2 - The impersonating scammer revealed that modern telecom fraud is technologically advanced, allowing scammers to steal funds without needing direct access to account information [5][7] - The event highlighted the importance of updating anti-fraud knowledge among citizens, as many are still unaware of the evolving tactics used by scammers [5][7] - Guangfa Bank aims to combat telecom fraud by conducting offline financial education activities and using media channels to expose new types of scams, advising consumers to avoid clicking on unknown links or downloading suspicious apps [7][9]

"感谢你们，保住了我们老两口的养老钱，以后我们一定增强防范意识，多留一个心眼！"提起反诈遭 遇，招商银行客户吴老先生和章阿姨仍然惊魂未定，但也庆幸有了客户经理的帮助，将损失降到了最 低。站前西路支行客户经理林怡的精准识别，及时中断了一起形势严峻的电信诈骗，真正践行了"以客 户为中心"的服务理念。 例行回访，"声音变年轻"触发警报 4月30日下午，吴叔叔和爱人章阿姨一起来到网点，修改银行卡限额和密码，并当面向客户经理赠送锦 旗表达谢意："感谢你们，保住了我们老两口的养老钱，以后我们一定增强防范意识，多留一个心 眼！"随后，吴叔叔向我们讲述了诈骗分子是如何骗取信任，一步步让自己进入圈套的。诈骗分子用大 金额扣费引起恐慌，使客户在慌乱中失去辨别能力，操控客户账户。这个真实的案例告诉我们：电信诈 骗的套路层出不穷，务必提高警惕，不轻易接听陌生电话，不轻易点击不明链接，不轻易透露个人信 息。 服务心得：以心护财，以责守安 "将客户的事情放在第一位"是招商银行南昌分行永恒不变的宗旨。林怡表示，"作为招行的理财经理， 专业+服务缺一不可，不仅要帮客户做好财富规划，更要守护好客户资金安全。"在大数据时代，招商银 行南昌站前西 ...

Core Viewpoint - The article highlights a successful intervention by a bank employee to prevent a senior citizen from falling victim to a telecom fraud scheme, emphasizing the importance of vigilance and customer education in financial services [1][2]. Group 1: Incident Description - An elderly man approached a bank branch in Jinan, visibly anxious after receiving a call from someone claiming to be a police officer, who warned him about a security issue with his bank account [1]. - The caller instructed the elderly man to transfer his funds to a "safe account" to avoid legal consequences, causing him to panic [1]. Group 2: Employee Response - The bank employee, 丁倩, recognized the situation as a typical telecom fraud case and quickly reassured the elderly man, explaining the common tactics used by scammers [1]. - 丁倩 provided detailed information on how to identify and prevent telecom fraud, helping the elderly man understand the potential danger [2]. Group 3: Outcome and Future Actions - After the intervention, the elderly man decided not to proceed with the transfer and expressed gratitude for the assistance, acknowledging the risk to his retirement savings [2]. - The bank staff prepared anti-fraud materials for the elderly man and emphasized the importance of remaining calm and consulting with family or bank personnel in similar situations [2]. - The bank branch plans to continue offering professional services and education to enhance customer safety and build a stronger financial security framework [2].

Core Viewpoint - A successful interception of a telecom fraud case occurred at the Beijing Bank's Shanghai Yangtze River Delta Integration Demonstration Zone branch, where staff saved a customer from losing 100,000 yuan [1][4]. Group 1: Incident Overview - A customer approached the bank to redeem investments and withdraw cash, claiming to invest in a high-yield product not offered by licensed financial institutions, raising suspicions among bank staff [3][4]. - The customer initially expressed urgency to withdraw 100,000 yuan for tutoring fees, which contradicted her earlier statements about investing, prompting bank staff to suspect potential fraud [3][4]. Group 2: Response and Actions - Bank staff, leveraging their experience, activated an emergency response plan by contacting the customer's daughter for verification and reporting the suspicious activity to the local anti-fraud center [4]. - The investigation revealed it was a typical "pig butchering" scam, where fraudsters build trust through social media and fake investment returns to lure victims into transferring funds [4]. Group 3: Recognition and Commitment - The collaboration between the police and bank staff successfully prevented the fraudulent transaction, earning the bank staff a commendation letter from law enforcement for their keen insight and professional judgment [4]. - Beijing Bank is committed to the principle of "finance for the people," focusing on preventing illegal financial activities and enhancing financial service levels to protect citizens' assets [4].

Core Viewpoint - The incident highlights the effective response of Ping An Bank's Shanghai branch in preventing a significant financial loss for a customer through prompt action and collaboration with law enforcement [1][2] Group 1: Incident Overview - On May 28, Ping An Bank's Shanghai branch identified unusual account activity involving an elderly customer attempting to make large transfers to overseas accounts, leading to the activation of an emergency response [1] - The branch's financial manager, Zhou Junqi, recognized the potential fraud risk and quickly initiated the emergency protocol, resulting in the protection of over 3.8 million yuan within 10 minutes [1] Group 2: Fraud Techniques - The fraudsters employed new tactics, including inducing the customer to download a special app that blocked all external communications, isolating the customer from police and bank contact [1] - They also used a method requiring the customer to perform actions in front of a mirror, circumventing facial recognition security measures to facilitate the transfer of funds [1] Group 3: Institutional Response - The successful handling of the incident reflects the professionalism and risk awareness of Ping An Bank's employees, aligning with the bank's customer-centric service philosophy [2] - The bank aims to enhance its anti-fraud awareness and service quality, contributing to broader financial security in society [2]

张丹表示，抖音官方客服不会给用户打电话说某个功能、服务需要扣费，也不会让用户下载任何其他软 件、共享屏幕或者是跟客服添加社交好友等等。只要遇到这类情况就一定是诈骗。 抖音官方客服也会主动外呼用户，针对比如之前用户反馈过某个问题，主动跟进解决，或者是用户反馈 的材料不齐，联系用户补充材料，还有的时候是一些满意度的调研等，但全都不会涉及费用问题。 在发布会现场，张丹指导用户如何识别"假客服"，"最简单的方法，大家直接拨打抖音官方服务热线 95152进行核实，也可以打开抖音App，搜索"验证助手"，将收到的信息内容或电话号码输入，查询是 否来自抖音官方。"另外张丹表示，抖音集团和部分手机厂商合作进行了官方认证，大家接到电话，如 显示为"抖音XX热线""抖音XX专线"等认证名，则确定是官方电话。以抖音服务热线95152为例，华 为、小米、OPPO、vivo、一加和苹果等手机用户都能看到"抖音官方服务热线"的认证显示。如果来电 号码没有认证显示，但自称是抖音客服，还要求关闭或取消相关功能否则有扣费产生，则可断定为骗 子。 新京报讯（记者张静姝 实习生武亮亮）5月28日下午，北京市公安局刑侦总队召开防范虚假征信类电信 网 ...

Group 1 - The core idea of the article is to enhance employees' awareness and ability to prevent telecom network fraud through a themed anti-fraud lecture organized by the Industrial Bank Wuhan Branch [1] - The event featured real-life case videos illustrating various types of telecom fraud, such as familiar person scams, online shopping refund scams, and investment fraud, highlighting the dangers that can lurk in everyday life [2] - Employees were educated on practical techniques to identify and prevent common telecom fraud, including recognizing false information in calls and messages, protecting personal information, and safeguarding verification codes [3] Group 2 - An interactive Q&A session was included to reinforce anti-fraud knowledge, where employees actively participated and received rewards, creating an engaging learning environment [4] - At the end of the event, employees were given a well-crafted anti-fraud handbook containing essential information on common fraud types, prevention tips, and reporting methods, which was appreciated by the company leadership [5] - The event successfully reached over 2,000 employees across the company's national stores, significantly enhancing the overall anti-fraud "immunity" of the organization and contributing to a safer business environment [5]

随后，诈骗分子会引诱客户进入手机银行界面——该过程中，客户手机银行密码也会被诈骗分子获知。 在控制了手机、掌握了手机银行密码后，诈骗分子就可以随意进入被害者的手机银行进行操作，由于此 时手机银行验证码也将被诈骗分子看到，因此他们可以轻松转移受害者的存款。 这种"骗中骗"+会议类APP的新型骗局，可以在客户足不出户且没有主动透露账户、密码的情况下，将 其手机银行中的财产瞬间清零。 面对层出不穷的新型骗局，广发银行终于找到了破解之法——"定转活"防范机制。 近日，广发银行北京分行频频传出堵截电信诈骗的"捷报"，仅在2025年3-4月短短两个月的时间里，此 类堵截案例发生近30起，涉及金额近500万元。值得注意的是，这些"未遂骗局"的受害者均为老年客 户。 仅在一家银行便发现如此集中的诈骗案例，从中不难管窥：一种更具欺骗性的诈骗形式已悄然出现，犯 罪分子正在通过这种手段疯狂作案。 新型骗局套路深 通过广发银行方面收集提供的信息，可以大致厘清这种新型骗局的基本脉络： 首先，犯罪分子用"骗中骗"的伎俩使受害者陷入恐慌，进而以"解决问题""破解骗局"为名实施诈骗。 如：客户A接到某"平台客服"打来的电话，声称客户在该平台 ...

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近年来，电信网络诈骗案件层出不穷，日益翻新的诈骗手段给广大民众和金融机构带来了前所未有的挑 战。兴业银行常州分行近日凭借敏锐的职业警觉和高效的联动机制，成功阻截一起电信诈骗案件，为客 户挽回经济损失86万元，展现了金融机构守护群众"钱袋子"的责任担当。 4月14日下午，兴业银行南京分行反诈专班人员收到总行预警信息，提示常州分行营业部一名客户触 发"受害人临时性保护模型"，系统监测到该账户被异常登录，正在发生大额定期提前支取行为，疑似遭 受电信网络诈骗。面对紧急情况，反诈专班立即启动应急机制，一面通知网点人员连续拨打客户电话告 知风险；一面联系本地反诈中心民警上门劝阻。经过多方努力终于成功联系到客户，并协助其识破骗 局，及时挂断了与诈骗分子的屏幕共享通话。 据了解，客户几分钟前接到自称"抖音客服"的陌生电话，称其开通了"直播会员"服务，若不关闭将每月 扣费近千元，欠费则会影响征信。客户当即表示想要关闭此项服务，殊不知自己正被"贴心帮助的客 服"一步步引入电信诈骗的陷阱。客户下载了屏幕共享软件后手机即被远程操控，诈骗分子将其名下多 笔定期存款进行了提前支取。就在诈骗分子企图转移资金的关键时刻，兴业银行的反欺诈模型 ...