Core Viewpoint - The joint initiative by the National Financial Supervision Administration, the People's Bank of China, and the China Securities Regulatory Commission aims to enhance public financial literacy and protect consumer rights through the "2025 Financial Education Promotion Week" [1] Group 1: Financial Education and Consumer Protection - The "2025 Financial Education Promotion Week" focuses on improving financial literacy among the public and safeguarding the legitimate rights of financial consumers [1] - Ping An Consumer Finance has actively participated in this initiative by organizing a public welfare event titled "Guarding Safety · Anti-Fraud Pin Exchange" in collaboration with the Pudong Public Security Bureau [1][3] - The event utilized customized badges to create a communication bridge between the police and the public, effectively disseminating anti-fraud knowledge through engaging activities [1] Group 2: Company Initiatives and Achievements - Since its establishment, Ping An Consumer Finance has consistently prioritized consumer rights protection, integrating it into corporate governance and enhancing sales traceability mechanisms [3] - The company has conducted over 260 financial literacy promotion activities, reaching approximately 15 million people by June 2025 [3] - Ping An Consumer Finance emphasizes collaboration with external institutions, including law enforcement, to combat financial crime and explore new solutions for consumer protection [3]

Core Viewpoint - The newly revised "Consumer Rights Protection Regulatory Evaluation Measures" by the National Financial Supervision Administration includes pension insurance companies as core evaluation subjects, aiming to enhance consumer rights protection in the financial industry and address issues like sales misguidance and claims difficulties [2][3]. Group 1: Evaluation Framework - The evaluation framework consists of seven key elements: "system mechanism," "suitability management," "marketing behavior management," "dispute resolution," "financial education," "consumer service," and "personal information protection" [3]. - The weight distribution indicates that "marketing behavior management" and "dispute resolution" together account for 50% of the evaluation, directly targeting long-standing issues in the insurance industry [3]. - Institutions will be evaluated on the entire process from product design to complaint handling, with core indicators including truthful disclosure, risk warnings, and the timeliness and transparency of claims services [3]. Group 2: Regulatory Incentives and Responsibilities - The evaluation results will be scored out of 100 and categorized into five levels, with institutions receiving higher scores benefiting from reduced inspection frequency and support for innovative business trials [4]. - Institutions rated 3 or below will face increased inspection frequency and may need to enhance the weight of consumer protection in their overall performance evaluations [4]. - Institutions rated 5 may be ordered to suspend related business and hold executives accountable, emphasizing the importance of consumer protection at the board and management levels [5]. Group 3: Industry Competition Dynamics - The implementation of the new evaluation measures is expected to reshape competition in the pension insurance sector, linking consumer protection performance directly to institutional development [6][8]. - Some companies have shown high growth in insurance revenue alongside high complaint volumes, while others with fewer complaints have experienced significant declines in revenue [6]. - The shift towards professional development in pension insurance, as mandated by recent regulations, may lead to a decrease in complaints but could also pressure some companies' premium income [7]. Group 4: Consumer Impact - As institutions integrate consumer protection requirements into their performance assessments and business processes, expectations for reduced sales misguidance and improved claims efficiency are becoming more realistic [8]. - The regulatory changes are anticipated to drive the pension insurance industry towards a more standardized and sustainable development path [8].

9月"金融教育周"活动期间，中国光大银行北京分行积极响应监管部门号召，于9月17日在观中博物馆成 功举办"聚焦非遗传承 点亮消保之光"金融教育宣传活动，将金融知识普及与非遗文化传承有机结合， 切实筑牢金融消费者权益保护防线。 编辑 杨娟娟 国家金融监督管理总局北京监管局、北京市东城区人民政府、中国银行业协会、北京市银行业协会相关 领导出席活动，中国光大银行北京分行党委书记、行长汪永奇作主题发言，近百名客户代表应邀参加活 动。 校对 王心 活动现场，汪永奇围绕"风险提示送上门"主题开展专题分享。以辖内真实诈骗案例为切入点，详细讲述 了诈骗分子的作案经过，以及光大银行总分支行三级团队通力协作帮助客户追回钱款的处置过程；深入 剖析案例中老年人被骗的心路历程，精准提炼案例背后的风险隐患，并延伸解读同类诈骗案件的共性特 征，为在场客户送上针对性风险提示，切实引导大家擦亮双眼、提高诈骗识别能力与风险防范意识，守 护好自身"钱袋子"。 活动精心设置了多个趣味互动环节，将消费者权益保护知识巧妙融入"消保知识大问答""非遗连连看"等 活动中，让参与者在游戏中学习金融知识。此外，现场还邀请了书法、拓印、香囊制作、吹糖人、剪纸 等 ...

任洪斌 筑牢政治意识，准确把握消保工作时代要求 金融是国家重要的核心竞争力，金融安全是国家安全的重要组成部分。做好消费者权益保护工作，是坚决贯彻 党中央金融决策部署的具体体现，是落实"以人民为中心"发展思想的必然要求，更是推动金融高质量发展、维 护经济社会大局稳定的内在需要。 分行党委切实提高政治站位，将消保工作列为"一把手"工程，纳入年度重点任务与绩效考核体系，建立健全"党 委负责、分管推进、部门协同、全员参与"的责任机制，确保消保工作与经营管理同规划、同实施、同考核，真 正把"人民金融"的理念落到实处。 面对当前金融业态多元化、消费场景复杂化、风险隐蔽化的新挑战，我们更深刻认识到：必须始终从维护国家 金融安全、巩固党的执政基础的政治高度，进一步增强消保工作的系统性、预见性和创造性，使其真正成为金 融稳健运行的"压舱石"、服务优化升级的"推进器"和增强群众金融获得感的"连心桥"。 践行金融为民，彰显消保工作政治与社会价值 消保工作是金融机构回馈社会、服务民生、履行责任的重要体现。我行始终坚守"金融为民"初心，将消费者权 益保护与客户服务、普惠金融、消费振兴等紧密结合，持续提升金融服务的覆盖率、可得性和满意度 ...

为积极响应关于加强金融知识普及、提升公众金融素养的活动号召，平安产险南平中心支公司围绕"保 障金融权益，助力美好生活"的活动主题，积极开展金融教育宣传周活动，以实际行动践行"金融为 民"的初心使命。 9月11日起，平安产险南平中心支公司及四级机构以营业网点为宣传阵地，通过LED显示屏、海报、电 视等，积极面向社会公众开展消费者权益保护的宣传。工作人员主动向到店客户介绍金融消费者常识， 帮助消费者了解金融八大权益，针对销售误导、理赔误区、老年人金融权益保障等热点问题主动提示风 险。 L Drago Van P 发文 Q ering n 18 1 : 14 4 1X 8 GilD T 第119 f . E P . B B B B B B B B . B . B . B . B . B . B . B . B play co 16 z或愿者协 星 行 124 守住钱队 护好幸福 南平松濱 . S and F 74 未来，平安产险南平中心支公司将继续积极履行企业责任，贴近人民群众积极组织实用、互动性强的金 融消保知识宣传活动，全面提升消费者权益保护工作水平，切实增强人民群众金融服务的便利性、可得 性和获得感。 (黄洁 ...

Core Viewpoint - The event organized by Ping An Insurance aims to promote financial literacy and consumer protection while integrating local cultural elements, specifically the teachings of Zhuzi, to enhance community engagement and awareness [1][9]. Group 1: Event Overview - On September 13, Ping An Insurance and Ping An Life held a financial education event in Yuxi, leveraging the local tradition of welcoming new students with Zhuzi culture [1]. - The event featured a financial carnival format, combining cultural education with financial safety awareness for citizens and students [1][9]. Group 2: Activities and Engagement - The event included various interactive stations such as a financial knowledge consultation desk and games designed to educate participants about financial risks and consumer rights [3][5]. - Activities were divided into four areas: financial knowledge quiz, risk assessment games, personal information protection exercises, and awareness of illegal financial intermediaries, all aimed at enhancing understanding of financial principles [3][5][7]. Group 3: Educational Content - A special session titled "Opening the Pen for Finance" was conducted, where students learned about Zhuzi's teachings while also gaining insights into financial concepts [5]. - Animated short films and interactive sessions were used to teach students about identifying illegal financial practices and understanding the risks associated with campus loans [7]. Group 4: Corporate Responsibility - Ping An Insurance emphasizes its commitment to consumer rights protection and aims to establish a sustainable financial ecosystem that prioritizes consumer safety and service quality [9].

在2025年金融教育宣传周活动期间，阳光人寿山东分公司精心策划并推出了《以案说险 廿四图鉴》专 题汇编线上系列。该图鉴汇聚全辖机构的智慧与实践，以生动直观的"一图读懂"形式，将复杂的保险知 识转化为通俗易懂的"故事"语言，成为本次宣传周的一大亮点。 亮点三：文化赋能，借"廿四"概念寓意全天候守护 亮点一：内容覆盖广，聚焦消费全周期风险防范 创意借鉴中国传统的"二十四节气"智慧，以"廿四图鉴"为名，寓意阳光人寿山东分公司的消费者权益保 护工作如节气般循时而动，与时俱进，为消费者的金融生活提供全年无断点、全方位的智慧守护与风险 提示，体现了品牌的文化底蕴与人文关怀。 《图鉴》内容极具系统性与实用性，覆盖保险消费全流程中的关键风险点。从投保前的"如实告知"重要 性、"代签名"合同效力解析，到投保中的"看清保险责任"、"读懂条款关键词"，再到理赔时的"及时报 案指引"、"指定受益人意义"，最后延伸至日常生活中需高度警惕的"代理退保骗局"、"高收益理财陷 阱"、"电信诈骗"、"养老投资陷阱"及"销售误导"等热点问题，堪称一本"保险防坑百科全书"。 亮点二：全域共创，凝聚基层智慧凸显服务温度 《图鉴》的24个案例均由基层 ...

作为首都金融生力军，宁波银行北京分行在活动现场设立展位，依托社区场景开展了形式多样的"金融 教育宣传周"活动。通过发放宣传折页、组织趣味知识问答、提供面对面咨询等系列举措，分行将实用 的金融知识送至市民身边，吸引了众多居民驻足参与，成为活动现场一道亮丽的风景线。 秋高气爽，丰收喜悦满京城。2025年9月17日，由北京青年报社、北青传媒等机构联合主办的"丰收邻里 节·消保筑安心——2025北京社区文化节分会场"活动在朝阳区团结湖公园举行。宁波银行北京分行行长 陈辰应邀出席开幕式，并在"高管讲消保"环节以"走出去的主动担当与精准化的温暖服务"为主题，分享 了分行在消费者权益保护方面的实践经验与成果。 折页传情，知识入心。分行工作人员手持精心设计的宣传折页，以漫画图解、案例警示等通俗形式，向 市民普及理性投资、个人信息保护、防范养老诈骗等金融常识。"字大清晰，讲得明白，老年人一看就 懂！"现场一位阿姨称赞道。 当面指导，暖心服务。聚焦老年群体的实际需求，分行安排工作人员提供"一对一"服务，耐心解答养老 金规划、手机银行操作等问题，手把手指导老年人识别诈骗短信、保护银行卡信息。"以前总怕按错 键，今天宁波银行的小同志 ...

茶位费争议的核心表面上是茶位费该不该收、该怎么收，实质上则是对消费者知情权与选择权的尊 重，这既是保障消费者权益的基石，也是餐饮行业必须遵循的商业道德底线。我国消费者权益保护法第 10条规定，消费者享有公平交易的权利，有权拒绝经营者的强制交易行为。涉事大排档未提前告知收费 标准、未标注儿童减免规则，尤其是向未实际消费服务的婴儿强制收取茶位费的行为，本质上是商家滥 用"行业惯例"牟取不当利益，已涉嫌侵犯消费者的公平交易权与自主选择权。 值得注意的是，针对茶位费乱象，有关部门并非没有行动。近年来，佛山、中山等地市场监管部门 和消委会多次发告诫函与消费提示，要求商家明码标价、提前告知、自愿选择，不得强制收取茶位费。 可部分商家依旧我行我素，或用小字隐藏标准，或以"行业惯例"拒绝减免，甚至对质疑者态度强硬。乱 象难根治，一是商家心存侥幸，觉得小额收费没人计较。二是消费者常因"维权难、怕麻烦"选择沉默， 给了商家违规收费空间。 近日，广东汕尾一家海鲜大排档再现"茶位费刺客"，引发公众对餐饮隐性收费的关注。消费者黄女 士投诉称，她与家人一行13人就餐，5名儿童竟全部被按照成人标准收取茶位费，其中8个月大的婴儿不 仅不能吃 ...

Group 1 - The domestic tourism market in 2025 is characterized by strong demand, with summer travel showing trends of quality upgrades, diverse travel options, local and surrounding destinations leading, and emerging destinations rising [1] - Family travel accounts for 35% of total summer travel, with a significant 50% increase compared to previous periods; car rental orders for family trips have surged by 98% year-on-year [1] - High-quality hotel bookings in popular domestic destinations have increased by over 40% compared to last year, indicating a shift towards premium accommodations [1] Group 2 - Government regulatory bodies are actively monitoring the tourism market, focusing on areas such as accommodation, dining, and ticket pricing to prevent false promotions and price fraud [2] - Local regulatory departments are innovating supervision methods to enhance regulatory efficiency, although online travel platforms still face issues such as high cancellation fees and misleading advertising [3] - A report highlights seven common issues in summer travel, including high cancellation fees and refund difficulties, reflecting the challenges in consumer rights protection within the tourism sector [3] Group 3 - The increase in consumer complaints during the summer travel season underscores the inadequacies in consumer rights protection mechanisms on online travel platforms [4] - Experts suggest that a collaborative effort among platform self-regulation, innovative supervision, and consumer participation is essential to create a trustworthy travel consumption environment [4]