中国青年报客户端北京2月11日电（中青报·中青网记者 尹希宁）今天，北京市消费者协会（以下简 称"北京市消协"）依法对华住会运营方汉庭星空（上海）酒店管理有限公司进行约谈，明确指出该公司 在相关条款中涉嫌存在排除、限制消费者主要权利的情况，损害消费者的合法权益，并要求其进行全面 自查和限期整改。 北京市消协认为，此类条款不仅限制了消费者依法维权的途径，而且破坏了公平的市场交易环境，基于 上述情形，北京市消协要求华住会高度重视消费者权益保护工作，明确提出三项具体整改要求。 其中，北京市消协要求华住会运营方自约谈后10个工作日内，删除或修改协议中强制仲裁的相关内容， 不得利用格式条款限制消费者依法选择诉讼或仲裁解决消费争议的权利。 北京市消协还要求对公司所有面向消费者的格式合同、协议、须知等进行系统性排查梳理，确保所有条 款均符合相关法律法规要求，彻底清除排除或限制消费者权利的不合理内容。 此外，北京市消协建议企业设立与消费者的常态化互通渠道，定期收集消费者反馈意见；在制定或修改 涉及消费者权益的规则前，主动征求消费者及消协组织的意见，保障消费者知情权与参与权。 北京市消协认为，此次整改对规范行业经营具有示范意义 ...

Core Viewpoint - The court ruled that Costco's unilateral cancellation of a consumer's membership constituted a breach of contract, requiring the company to restore the membership for an additional 96 days [2][6][7]. Group 1: Legal Proceedings - A consumer, Mr. Li, purchased a Costco membership for 199 yuan, valid from May 28, 2024, to May 27, 2025, but Costco canceled it on February 20, 2025, without mutual agreement [3][5]. - The court found that Costco's cancellation was not legally justified, as Mr. Li's complaints and claims did not violate any laws [10][14]. - The court determined that Costco's membership terms included a clause allowing for unilateral cancellation, but it was deemed a format clause that unfairly restricted Mr. Li's rights as a member [7][10]. Group 2: Consumer Behavior - Costco argued that Mr. Li's frequent complaints and claims indicated he was a "professional complainer," which they believed justified the cancellation of his membership [5][14]. - Mr. Li, a lawyer, denied being a professional complainer, asserting that his actions were legitimate exercises of consumer rights [14]. - The court recognized that Mr. Li's complaints were not illegal and that his actions did not constitute profit-seeking behavior [10][14]. Group 3: Company Background - Costco operates on a membership model and entered the Chinese market in August 2019, currently having seven stores in various cities [15]. - As of the first quarter of fiscal year 2026, Costco reported revenue of $67.307 billion, a year-on-year increase of 8.3%, and a net profit of $2.001 billion, up 11.3% [15]. - The company had 81.4 million paid members globally, reflecting a 5.2% increase [15].

基于上述情形，北京市消协明确提出三项具体整改要求：自约谈后10个工作日内，删除或修改协议中强 制仲裁的相关内容，不得利用格式条款限制消费者依法选择诉讼或仲裁解决消费争议的权利；对公司所 有面向消费者的格式合同、协议、须知等进行系统性排查梳理，确保所有条款均符合相关法律法规要 求，彻底清除排除或限制消费者权利的不合理内容；建议企业设立与消费者的常态化互通渠道，定期收 集消费者反馈意见，在制定或修改涉及消费者权益的规则前，主动征求消费者及消协组织的意见，保障 消费者知情权与参与权。 北京市消协调查发现，华住会2025年7月18日正式生效的《华住会个人会员计划与服务条款》第十一条 第（二）项规定："若协商不成的，您同意将争议提交至上海仲裁委员会按照该会仲裁规则进行仲裁"。 该条款单方面限定争议只能通过上海仲裁委员会仲裁解决，剥夺了消费者依据《中华人民共和国民事诉 讼法》向人民法院提起诉讼的权利。北京市消协指出，通过格式条款"强制绑定"上海仲裁委员会为特定 仲裁机构，限制了消费者的维权途径，加重消费者责任，属于《中华人民共和国消费者权益保护法实施 条例》第十七条规定的"不得利用格式条款不合理地免除或者减轻其责任、加重 ...

近日，京东金融正式发布《2025年度消费者权益保护年报》(以下简称"年报")。该年报系统展现了京东 金融在过去一年中，坚守"金融为民"初心，围绕"科技防御、服务护航、宣教普及"三大核心支柱所取得 的扎实成果。数据显示，过去一年京东金融依托自研毫秒级智能风控系统，累计完成1990万次风险预 警、282万次高危交易劝阻，拦截资金23.7亿元、外呼挽损1.6亿元，构建起覆盖金融消费全流程、全场 景的安全防护网。 创新防御手段，筑牢全场景资金安全防线 技术是金融安全的基石。京东金融将科技能力深度植入消费者权益保护的每一个环节，构建了"事前智 能预警、事中实时拦截、事后高效挽损"的闭环风控体系，为用户的账户与资金安全提供了坚实保障。 在底层技术保障上，京东金融APP首批获得国家金融科技产品认证，历经官方与专业机构双重检测，从 技术源头筑牢安全根基。账户安全层面，支持实名认证、刷脸、指纹等多因子登录方式，用户可通 过"安全中心"自主管控所有安全设置；交易风险防控上，创新推出"自助拦单"功能，消费者若发现非本 人订单，可在7天内随时拦截物流，有效防范盗刷风险；可疑交易需额外加验身份，并提供还款到期智 能提醒，避免因遗忘还款 ...

（来源：财闻） 北京市消费者协会对汉庭星空（上海）酒店管理有限公司进行约谈，要求其进行全面自查和限期整改。 据央视新闻，2月11日，针对华住会会员服务协议中涉嫌存在不公平格式条款的问题，依据相关规定， 北京市消费者协会对其运营方——汉庭星空（上海）酒店管理有限公司进行约谈，明确指出该公司相关 条款中涉嫌存在排除、限制消费者主要权利的情况，损害消费者的合法权益，并要求其进行全面自查和 限期整改。 此类条款不仅限制消费者依法维权的途径，而且破坏了公平的市场交易环境，基于上述情形，北京市消 协要求华住会高度重视消费者权益保护工作，明确提出三项具体整改要求。 ■ 立即整改格式条款 自约谈后10个工作日内，删除或修改协议中强制仲裁的相关内容，不得利用格式条款限制消费者依法选 择诉讼或仲裁解决消费争议的权利。 ■ 全面审查现有协议 "强制仲裁"被指限制消费者权利 据北京市消协调查发现，华住会2025年7月18日正式生效的《华住会个人会员计划与服务条款》第十一 条第（二）项内容"若协商不成的，您同意将争议提交至上海仲裁委员会按照该会仲裁规则进行仲裁"， 存在利用格式条款不合理限制消费者主要权利的问题，涉嫌侵害消费者合法权益 ...

2月11日，针对华住会会员服务协议中涉嫌存在不公平格式条款的问题，依据《中华人民共和国消费者 权益保护法实施条例》第四十条"消费者协会可以就消费者投诉的损害消费者合法权益的行为开展调 查，与有关经营者核实情况，约请有关经营者到场陈述事实意见、提供证据资料等"规定，按照中国消 费者协会《消协组织消费维权约谈经营者办法（试行）》，北京市消费者协会（以下简称"北京市消 协"）对其运营方——汉庭星空（上海）酒店管理有限公司进行约谈，明确指出该公司相关条款中涉嫌 存在排除、限制消费者主要权利的情况，损害消费者的合法权益，并要求其进行全面自查和限期整改。 "强制仲裁"被指限制消费者权利 据北京市消协调查发现，华住会2025年7月18日正式生效的《华住会个人会员计划与服务条款》第十一 条第（二）项内容"若协商不成的，您同意将争议提交至上海仲裁委员会按照该会仲裁规则进行仲裁"， 存在利用格式条款不合理限制消费者主要权利的问题，涉嫌侵害消费者合法权益。 《华住会个人会员计划与服务条款》单方面限定争议只能通过上海仲裁委员会仲裁解决，剥夺了消费者 依据《中华人民共和国民事诉讼法》向人民法院提起诉讼的权利。通过格式条款"强制绑定"上 ...

Core Viewpoint - The Beijing Consumers Association has conducted a meeting with Huazhu Club regarding unfair terms in its membership service agreement, highlighting potential violations of consumer rights and demanding a comprehensive self-examination and rectification within a specified timeframe [1][2]. Group 1: Unfair Terms and Consumer Rights - The investigation by the Beijing Consumers Association revealed that the service terms effective from July 18, 2025, contain a clause that limits consumers' rights by mandating arbitration through the Shanghai Arbitration Commission, thus infringing on their right to file lawsuits in court [2][12][13]. - The specific clause in question states that if negotiations fail, disputes must be submitted to the Shanghai Arbitration Commission, which is seen as an unreasonable restriction on consumer rights [12][13]. Group 2: Rectification and Oversight - The Beijing Consumers Association has outlined three rectification requirements for Huazhu Club and emphasized the need for enhanced supervision measures to ensure compliance [5][15]. - The association has called for Huazhu Club to recognize the issues at hand and to integrate respect for consumer rights into its business practices, aiming to foster a healthy and orderly development of the accommodation service industry [9][19]. Group 3: Company Overview - As of September 30, 2025, Huazhu Group operates over 30 brands and more than 12,000 hotels across more than 1,500 cities, including brands such as All Seasons, Hanting, Orange, Haiyou, and Manxin [9][19].

Core Viewpoint - The article discusses the unfair terms in the membership service agreement of Huazhu Club, highlighting the limitations imposed on consumer rights through mandatory arbitration clauses, which may violate consumer protection laws in China [2][5][7]. Group 1: Investigation and Findings - The Beijing Consumer Association conducted an investigation into Huazhu Club's membership service agreement, identifying clauses that potentially infringe on consumer rights by excluding or limiting their main rights [2][5]. - The specific clause in question mandates that disputes be submitted to the Shanghai Arbitration Commission, which restricts consumers' rights to file lawsuits in court as per the Civil Procedure Law of the People's Republic of China [5][7]. Group 2: Rectification Requirements - The Beijing Consumer Association has outlined three specific rectification requirements for Huazhu Club to address the identified issues [8]. - The first requirement is to immediately amend or remove the mandatory arbitration clause within ten working days, ensuring that consumers retain the right to choose between litigation or arbitration for dispute resolution [9]. - The second requirement involves a comprehensive review of all consumer-facing contracts and agreements to eliminate any unreasonable terms that restrict consumer rights [10]. - The third requirement suggests establishing a communication mechanism with consumers to regularly gather feedback and involve them in the formulation or modification of rules affecting their rights [11].

2月11日，针对华住会会员服务协议中涉嫌存在不公平格式条款的问题，依据《中华人民共和国消费 者权益保护法实施条例》第四十条"消费者协会可以就消费者投诉的损害消费者合法权益的行为开展 调查，与有关经营者核实情况，约请有关经营者到场陈述事实意见、提供证据资料等"规定，按照中 国消费者协会《消协组织消费维权约谈经营者办法（试行）》，北京市消费者协会（以下简称"北京 市消协"）对其运营方——汉庭星空（上海）酒店管理有限公司进行约谈，明确指出该公司相关条款 中涉嫌存在排除、限制消费者主要权利的情况，损害消费者的合法权益，并要求其进行全面自查和限 期整改。 通过格式条款"强制绑定"上海仲裁委员会为特 定仲裁机构,限制了消费者的维权途径,加重 消费者责任,属于《中华人民共和国消费者权 益保护法实施条例》第十七条规定的"不得利用 格式条款不合理地免除或者减轻其责任、加重 消费者的责任或者限制消费者依法变更或者解 除合同、选择诉讼或者仲裁解决消费争议、选 择其他经营者的商品或者服务等权利"情形。 明确三项整改要求,强化后续监督措施 此类条款不仅限制消费者依法维权的途径,而 北京市消费者协会约谈会 "强制仲裁"被指限制消费者权利 ...

Core Viewpoint - The Beijing Consumer Association has raised concerns regarding unfair terms in the Huazhu Club membership service agreement, particularly focusing on the mandatory arbitration clause that limits consumer rights [1][2]. Group 1: Investigation and Findings - The Beijing Consumer Association conducted an investigation and found that the arbitration clause in the Huazhu Club's service terms restricts consumers' rights to pursue legal action in court, violating the Consumer Rights Protection Law [2]. - The specific clause mandates that disputes must be submitted to the Shanghai Arbitration Commission, effectively removing the option for consumers to file lawsuits in court [2]. Group 2: Rectification Requirements - The Beijing Consumer Association has outlined three specific rectification requirements for Huazhu Club to address the identified issues [3]. - The first requirement is to delete or modify the arbitration-related content in the agreement within 10 working days, ensuring that consumers retain the right to choose between litigation and arbitration [4]. - The second requirement involves a comprehensive review of all consumer-facing contracts and agreements to eliminate any unreasonable terms that restrict consumer rights [5]. - The third requirement is to establish a communication mechanism with consumers to regularly gather feedback and involve them in the formulation or modification of rules affecting their rights [6]. Group 3: Industry Implications - The rectification actions are expected to set a precedent for industry practices, promoting a fair market environment and enhancing consumer rights protection [6]. - The Beijing Consumer Association will continue to monitor Huazhu Club's compliance with these requirements and may take further actions if the company fails to meet the deadlines, including public criticism and potential legal actions [6].