Core Viewpoint - The company actively participated in the 13th "7.8 National Insurance Publicity Day" with a theme of "Love and Responsibility, Insurance Makes Life Better," organizing various promotional activities to embody the service concept of "Insurance for the People" [1] Group 1 - The company organized a red education activity at the "Wusanjian" memorial in Jinan, reinforcing the responsibility of insurance professionals and encouraging party members to play a leading role in the community [1] - On July 8, the company set up a themed promotional booth in Quancheng Park, providing insurance knowledge to the public through brochures, consultations, and interactive Q&A sessions, while also offering free blood pressure measurements to attract participation [2] - The company conducted the "Five Entrances" initiative, engaging with local communities to promote financial knowledge and raise awareness about common scams, particularly targeting the elderly [2] Group 2 - The company prioritizes consumer rights protection and aims to enhance public understanding and trust in the insurance industry through diverse educational activities [2] - The company plans to leverage the "7.8 National Insurance Publicity Day" to innovate service models, optimize service experiences, and provide high-quality insurance services to meet diverse consumer needs [3]

Core Viewpoint - The 2025 "National Insurance Publicity Day" is being actively promoted by the Shandong branch of Baian Life Insurance, emphasizing the importance of insurance in society and aiming to enhance public awareness and engagement in insurance services [1][3]. Group 1: Event Activities - The Shandong branch of Baian Life Insurance has launched a series of promotional activities starting from June 24, 2025, in response to the "National Insurance Publicity Day" [1]. - Activities include a "7.8 Walking Together with the Party" charity walk, which combines physical activity with the promotion of red culture and green living [2]. - Themed activities such as "Red Inheritance and Responsible Walking" aim to inspire and showcase the positive spirit of insurance practitioners [2]. Group 2: Consumer Engagement and Education - The company is focusing on consumer rights protection, risk reduction, and financial fraud prevention through various educational initiatives and service enhancements [2]. - The "Insurance Five Entries" initiative includes knowledge dissemination, consultation, and training to strengthen consumer protection [2]. - A "Warm Service Station" initiative is being established to improve service experiences at various insurance outlets [2]. Group 3: Industry Positioning - The Shandong branch aims to highlight the role of insurance as an "economic stabilizer" and "social stabilizer" through its activities, emphasizing its contributions to economic and social development [3]. - The company plans to effectively communicate its narrative and the positive impact of the insurance industry on society [3].

为深入贯彻2025年"7.8全国保险公众宣传日"活动精神，全面落实金融消费者权益保护工作，百年人寿烟台中支根据总公司及山东分公司工作部署，开展"消 保周周见"系列教育宣传活动，本次活动以"高管讲消保"为开篇，全力打造全员参与的消保学习氛围。这不仅是公司践行社会责任的重要行动，更是每一位 内外勤员工提升专业素养、强化服务能力的关键契机。 通过"消保周周见"活动的开展，让每一位员工都能积极投身到消保学习与实践中，将消费者权益保护融入到每一个工作细节，这不仅是对客户负责，更是对 自身职业发展负责。 百年人寿烟台中支将以此次7.8全国保险公众宣传日"消保周周见"活动为起点，凝聚全员力量，提升消费者权益保护工作水平，努力打造更优质、更可靠的 保险服务。 （王小溦） 7月4日，百年人寿烟台中支负责人姜晓走上"高管讲消保"讲台，为全体内外勤带来消保知识宣讲。讲解中，姜晓结合保险业务场景，深入剖析消费者权益保 护工作在日常工作中的体现与落实要点；同时对金融监管政策进行深度解读，强调政策导向与业务开展的紧密联系，让员工清晰认识到合规操作对保护消费 者权益、推动公司稳健发展的重要意义。同时结合相应投诉案例，分析在销售沟通过程中易 ...

Core Viewpoint - The importance of consumer rights protection in the financial industry is increasingly highlighted, with China Construction Bank's remote intelligent banking center playing a crucial role in enhancing service quality and maintaining good customer relationships [1][2]. Group 1: Consumer Rights Protection - The remote intelligent banking center of China Construction Bank is committed to protecting consumer rights and improving service quality as part of its social responsibility [1]. - The center has developed a complaint customer early warning model based on massive unstructured data to prevent customer complaints effectively [1]. Group 2: Data-Driven Innovations - The introduction of large language models for machine learning has driven innovation in data tools, with a sample of 2,948 dialogue texts processed to identify 196 complaint-prone texts [2]. - The early warning model has shown positive results, with no repeat complaints from warned customers after one month of tracking [2]. Group 3: Collaborative Mechanisms - The model connects the remote intelligent banking center's operations with the branches, creating a dual service information-sharing mechanism between customer service representatives and account managers [2]. - The initiative aims to strengthen the entire process of "discovering-warning-solving," promoting a replicable cooperation model across the bank [2]. Group 4: Future Directions - The remote intelligent banking center plans to continue optimizing digital projects to enhance consumer protection efforts, aiming to reduce customer complaints and improve satisfaction [2].

【文/财圈社&道哥说车 张张】 锣鼓喧天鞭炮齐鸣人山人海……我说小米仪仗队能不能先停停别吹了。YU7，18小 时24万单的锁单量，其中有多少车主被小米当日本人整，直接被"反锁"在内，拍门哀嚎，被迫配合着小米表演这 一出销量盛世。 而雷总始终美滋滋地沉浸在一张张销量大字报上，转过身去优雅装死。 如果你遇到这类问题或是汽车质量问题以及各类消费陷阱，您可以关注"财圈社"公众账号，在下方点击"汽车质 量"小程序进行投诉，我们将帮助您维护正当权益。 可想而知，6月26日参与锁单的绝大多数消费者，都是基于2025年内提车的预期做出的决定。但由于小米未能提前 披露提车时间，且因产能问题无法兑现年内交付承诺，车主认为小米理应承担相应责任，为消费者办理定金退 还。 （车质网：小米YU7"系统bug导致交车延期"部分相关投诉截图） YU7像是一袭华丽的袍，底下爬满了蚤子。车没到手几台，投诉量却一泻千里，自媒体平台上的维权帖更是不计 其数。满屏怒斥"小米官网系统问题导致交车周期延长，并产生额外购置税！"。 大量YU7车主表示，在下订过程中遇到了系统不断提示身份信息错误，导致最终延误锁单时间。更有甚者有人表 示，在下订过程中自己共经 ...

转自：新华财经 近日，为进一步提升客户服务体验，增强公众金融安全意识，中信银行贵阳花溪支行开展了一系列形式 多样、内容丰富的金融服务宣传活动，切实将金融知识普及与优质服务理念融入日常经营管理，积极打 造有温度、有责任、有担当的金融服务窗口。 深入老年群体，宣传贴近民生 一把手讲消保，强化服务理念 厅堂宣传常态化，服务细节暖人心 在日常营业过程中，中信银行贵阳花溪支行坚持将消费者权益保护宣传融入厅堂服务全流程。通过设置 宣传展板、发放宣传手册、播放宣传视频等形式，向客户普及金融知识；工作人员主动引导客户了解存 款保险、反诈防骗、理财风险提示等内容，帮助客户提升金融素养和自我保护能力。 未来，中信银行贵阳花溪支行将继续坚持"以客户为中心"的服务理念，持续深化服务内涵、创新宣传方 式和服务模式，不断强化金融服务的专业性、精准性和温度感，以"有温度"的服务提升客户全方位体 验，助力打造"区域领先的财富管理银行"。（陈新宇） 今年是存款保险制度实施10周年，花溪支行走进合作老年大学，开展"存保十年，守护万家"主题宣传活 动。活动现场，工作人员通过通俗易懂的语言向老年学员讲解存款保险制度、金融消费者权益保护相关 知识，并 ...

Core Viewpoint - Agricultural Bank of China Guangdong Branch is actively promoting financial literacy and consumer protection through a series of outreach activities aimed at enhancing public awareness of financial risks and creating a safe financial consumption environment [1][10]. Group 1: Consumer Protection Initiatives - The bank's executives are leading consumer protection initiatives by engaging directly with the public, providing face-to-face explanations of financial knowledge and risk prevention skills [3]. - Activities include interactive sessions at local events, such as explaining common traps of illegal fundraising and providing anti-fraud tips during community sports events [3][5]. Group 2: Targeted Outreach - The bank focuses on key demographics, particularly vulnerable groups such as the elderly, youth, and new residents, by customizing promotional strategies to effectively communicate financial knowledge [5]. - Various branches are implementing tailored programs, such as scenario simulations and community outreach, to help these groups recognize financial risks and make informed decisions [5][6]. Group 3: Innovative Engagement Methods - The bank is integrating financial education with local cultural events to make learning more engaging and relevant, such as setting up booths at community sports events and cultural festivals [6][8]. - Interactive methods, including games and live demonstrations, are being used to teach practical skills like identifying counterfeit currency and recognizing fraud [6][8]. Group 4: Community Support and Services - The bank is combining financial education with community services, such as providing support to students during exam periods and assisting small businesses with financial advice [9]. - A notable instance includes a cross-border service solution for a customer facing difficulties due to an expired ID, showcasing the bank's commitment to customer service [9]. Group 5: Commitment to Financial Literacy - The bank emphasizes that promoting financial knowledge is a systematic effort requiring collaboration across society, aiming to strengthen the financial safety net and contribute to a healthy financial ecosystem [10].

为深入贯彻落实监管要求及总公司部署，切实守护消费者金融安全，2025年6月18日，山东分公司消费 者权益保护与营运管理职能单元联合合规风控部，携手济南中支，在济南核心商圈，成功举办了2025年 第二季度消费者权益保护"RIGHT行动"暨防范非法金融活动主题宣传活动。此次活动紧扣"守护金融消 费权益，传递中英服务温度"的核心目标，以"守住钱袋子·护好幸福家"为主题，给消费者带来一场内容 丰富、贴近需求的金融知识"盛宴"。活动现场，工作人员精心搭建宣传摊位，悬挂醒目的主题宣传条 幅，宣传折页整齐陈列，实用贴心的宣传周边礼品和清凉解暑的夏季用品一应俱全，迅速吸引了众多市 民驻足。 化身"消保宣传员"的工作人员们主动出击，向过往行人发放宣传折页及周边礼品，并聚焦当前金融热 点、痛点问题，提供"面对面、一对一"的深度讲解，将金融知识精准送达消费者心坎。 护航"夕阳红"：针对老年群体，"宣传员"们以通俗易懂的语言重点讲解"养老骗局""保健品投资"等常见 非法金融活动的运作手法，反复叮嘱老人们警惕"高收益"陷阱，守好自己的"养老钱"，筑牢晚年生活的 安全防线。 赋能"上班族"：对于上班族群体，着重讲解个人信息安全保护、非法 ...

Core Viewpoint - Minsheng Bank's Zhangqiu branch actively promotes financial knowledge and consumer rights protection through various initiatives, particularly during the high school entrance examination period, aiming to create a safe and healthy financial environment for consumers [1][2] Group 1: Financial Knowledge Promotion - The bank set up "Love Service Stations" and "Consumer Protection Stations" outside examination venues to provide free supplies and disseminate financial knowledge [1] - Staff distributed brochures with practical tips to prevent "entrance exam fraud," including recognizing false enrollment information and scams impersonating university admissions staff [1] - The bank highlighted the dangers of "campus loan traps" to incoming college students, emphasizing the importance of choosing legitimate financial institutions [1] Group 2: Ongoing Initiatives - Minsheng Bank's Zhangqiu branch aims to continue its financial consumer protection efforts by utilizing various channels and formats for knowledge dissemination [2] - The bank plans to focus on vulnerable groups, such as students and the elderly, to enhance their risk prevention capabilities [2] - Future efforts will include optimizing promotional methods and content to foster a safe, transparent, and healthy financial environment [2]

图为建行上海长宁支行开展"普及金融知识 守住钱袋子"主题宣传活动 近日，建行上海市分行全面启动2025年银行业普及"金融知识万里行"活动。全行聚焦老年人、青少年、新市民群体的金融知识需求，发挥张富清金融服务队 先锋模范作用，立足社会热点打造特色服务场景，创新推出一系列内容丰富、形式多样的消保宣传活动。从校园里的金融启蒙课堂，到社区的反诈防非阵 地，建行上海市分行为市民筑牢金融安全防线，传递金融服务温度。 为提升青少年金融素养与风险防范能力，建设银行上海市分行联动多家支行开展系列宣教活动。长宁支行为重点代发企业员工子女打造"小小银行家"趣味课 堂，通过故事化形式讲解人民币防伪与汇率知识；市分行营业部依托高校E银行服务点，为大学生普及理性消费观并警示非法金融活动；闵行支行与松江支 行分别走进莘城学校和立达学院，重点讲解防范电信诈骗、保护个人信息、远离校园贷及征信的重要性，通过案例和互动强化安全意识；长三角一体化示范 区支行在世外学校提炼"慎授权、细核实、拒冲动"三字诀，帮助师生识别非法集资与贷款陷阱。系列活动精准覆盖不同学龄群体，以寓教于乐方式为青少年 筑牢金融安全防线。 为切实守护老年群体财产安全，建设银行上海 ...