Core Viewpoint - The article discusses the recent commitments made by China's three major telecom operators to simplify their service packages and enhance transparency in consumer billing practices, addressing long-standing consumer frustrations with hidden fees and complex pricing structures [4][6][8]. Group 1: Consumer Issues - Many consumers have experienced unexpected charges despite subscribing to "unlimited" data plans, as 5G usage incurs additional costs not covered by these plans [2] - Elderly consumers often face difficulties understanding their mobile plans, leading to unintentional subscriptions to additional services that increase their monthly bills [2] - The complexity of available packages from the three major operators creates confusion, making it hard for consumers to choose the most cost-effective options [2][4] Group 2: Operator Commitments - China Mobile has pledged to require customer confirmation for service subscriptions and to send notification messages upon completion of transactions [4] - China Unicom plans to introduce 16 measures aimed at simplifying pricing structures and ensuring clear communication of service agreements [4] - China Telecom has committed to improving service standards, including obtaining user consent before activating services and clarifying the cancellation process [4] Group 3: Consumer Expectations - Consumers desire straightforward pricing and clear communication regarding service costs, akin to transparent pricing in markets [6] - Suggestions include implementing a "package calculator" to help users find the best plan based on their usage and simplifying the cancellation process [6] - The article emphasizes the need for ongoing commitment from telecom operators to uphold these promises and maintain consumer trust [6][8] Group 4: Importance of Consumer Trust - The article highlights that consumer trust is crucial for telecom operators, who serve 1.8 billion mobile users and 680 million broadband users [8] - It stresses that communication services are essential for daily life, and consumers should feel secure in their spending without hidden fees [8] - The call for transparency in billing and ease of service cancellation reflects a broader demand for respect and clarity in consumer rights [8][9]

新京报贝壳财经记者了解到，这是三大运营商响应工信部2025年工作部署、着力优化服务的具体行动。 去年，新京报贝壳财经在《运营商套餐乱象调查：暗增套餐、"诱骗"升级、资费降档难》中发现，手机 套餐升档容易降档难并非个例，三大运营商的诸多用户均有类似遭遇。此外，运营商还存在"暗中给用 户增订套餐""'诱骗'用户升级资费"等乱象。该调查引发了社会各界对运营商服务乱象的广泛关注。 近日，三大运营商密集释放服务升级信号：中国移动推出十项承诺，涵盖透明消费、限时办结套餐变更 等；中国电信精简资费套餐并全量公示；中国联通以十六项举措，优化退订流程……一系列动作直指消 费者反映强烈的套餐资费不透明、退订难等痛点。 三大运营商齐表态：优化用户服务，规范业务退订流程 7月21日，中国移动举行发布会，推出"透明消费，明白办理""主动提醒，放心使用""套餐变更，限时办 结""业务退订，便捷无忧"等十项服务承诺。变更套餐时，无合约约定变更条件的，48小时内办结；客 户可通过10086热线、自有营业厅办理退订业务，符合条件的当场办结。2025年11月1日起，还可通过中 国移动App退订。 7月20日，中国电信推出九项举措，包括精简优化在 ...

三大运营商的承诺该不该相信？希望能够相信，但似乎并不是那么令人信服。 中国新闻网7月21日报道，记者获悉，近日，三大运营商纷纷表示推进行风纠风，落实2025年工信部工作部署，承诺"民有所呼、我必有应"，维护行业生 态，切实回应客户关切，精简套餐，资费做到透明。如中国移动举行发布会推出"透明消费，明白办理""主动提醒，放心使用""套餐变更，限时办结"等十 项服务承诺；中国联通在近日举行的合作伙伴大会期间表示，推出四个方面十六项举措，其中包括精简资费套餐方案种类和数量，资费公示做到分类清 晰；中国电信20日表示，规范服务提供，提升服务水平，推出九项措施，包括征得用户同意后开通电信业务，让用户明白消费等。 事实也是，对广大消费者来说，其实并不怕三大运营商赚钱。作为企业，赚钱是必须的，不赚钱，就没有谁愿意做。前提是，钱要赚得明明白白、干干净 净、清清爽爽，要让消费者心甘情愿。就像手机一样，谁都知道新推出的手机"性价比"最低，但是，为了赶时髦，消费者还是愿意付出高代价的，这就叫 你情我愿，自然也就不存在着不公平。 相反，三大运营商是完全的服务企业，是与消费者共生共存的，其服务的着力点，应当为消费者提供良好服务方面，而不 ...