办套餐易，换套餐难 手机通信套餐价格升易降难、部分低价实惠套餐被运营商单方面取消、绑定销售条款让人眼花缭乱…… 尽管手机通信"提速降费"推行多年，但一些消费者想办理称心如意的套餐，依然面临障碍。对此，记者 进行了采访。 "流量剩太多了，套餐远超出实际使用需求。"进入12月，吉林省长春市市民黄先生看到手机上剩余20多 个GB的流量，想在明年换个套餐。 两年前，黄先生办理了一款每月129元的手机套餐，包含30GB国内流量，同时包括家庭1200兆宽带网络 等服务。 "当时是业务员推荐的，说包括了家庭宽带，我没仔细寻思，便同意了办理。现在，每个月流量都有大 量剩余，根本用不完。"黄先生说，"没承想，想换低价套餐，不是打一通客服电话就能解决的。" 办套餐易，换套餐难。黄先生从客服处得知，要换低价套餐，还需补上一笔违约金，"办套餐时，业务 员就推荐了几个不同价位的套餐，问我办哪一款，没提过违约金的事。"这笔违约金，让黄先生多了几 分犹豫。 在海南省海口市，市民王先生也遇到了类似烦恼。 "您好，我想把之前99元的套餐，改成你们新推出的39元大流量套餐。"前不久，王先生致电运营商客 服，希望变更自己的套餐。 "先生，非常抱歉 ...

问 办套餐易，换套餐难 手机通信套餐价格升易降难、部分低价实惠套餐被运营商单方面取消、绑定销售条款让人眼花缭乱…… 尽管手机通信"提速降费"推行多年，但一些消费者想办理称心如意的套餐，依然面临障碍。对此，记者 进行了采访。 "流量剩太多了，套餐远超出实际使用需求。"进入12月，吉林省长春市市民黄先生看到手机上剩余20多 个GB的流量，想在明年换个套餐。 两年前，黄先生办理了一款每月129元的手机套餐，包含30GB国内流量，同时包括家庭1200兆宽带网络 等服务。 "当时是业务员推荐的，说包括了家庭宽带，我没仔细寻思，便同意了办理。现在，每个月流量都有大 量剩余，根本用不完。"黄先生说，"没承想，想换低价套餐，不是打一通客服电话就能解决的。" 办套餐易，换套餐难。黄先生从客服处得知，要换低价套餐，还需补上一笔违约金，"办套餐时，业务 员就推荐了几个不同价位的套餐，问我办哪一款，没提过违约金的事。"这笔违约金，让黄先生多了几 分犹豫。 在海南省海口市，市民王先生也遇到了类似烦恼。 "您好，我想把之前99元的套餐，改成你们新推出的39元大流量套餐。"前不久，王先生致电运营商客 服，希望变更自己的套餐。 "先生，非常 ...

当消费者权益受到侵害时，许多人首先想到的是拨打12315。作为国家市场监督管理总局设立的官方投 诉举报渠道，12315无疑是维权的中流砥柱。然而，在实际操作中，由于各地市场监管部门处理量巨 大，一些小额纠纷或需要快速响应的投诉可能需要等待较长时间。那么，除了12315，我们还有哪些正 规、有效且可能更便捷的投诉途径呢？本文将为您详细介绍几个不同特点的维权平台，帮助您在遇到问 题时能够快速选择最适合的渠道。 一、行业主管部门投诉渠道：精准高效的专业选择 很多消费问题属于特定行业领域，直接向该行业的主管部门投诉，往往能获得更专业、更快速的响应。 1. 工业和信息化部电信用户申诉受理中心 如果您遇到手机套餐乱收费、网络服务质量差、携号转网受阻等通信类问题，向运营商投诉无果 后，最有效的途径就是通过工信部申诉平台维权。用户可以通过电信用户申诉受理中心官网或拨 打12300热线提交申诉。工信部对电信运营商拥有直接的管理和考核权，因此运营商对来自工信部 的申诉处理通常极为重视，响应速度和解决率都很高。 二、互联网平台投诉渠道：便捷快速的舆论阵地 随着互联网发展，一些由大型平台运营的公益性投诉渠道，因其操作便捷、传播迅速， ...

根据总务省的数据，2023年和2024年日本家庭实际月均消费已连续两年下降。专家表示，在物价持续上 涨、实际工资持续下降背景下，很难期待实际消费增加。 （文章来源：新华财经） 数据显示，10月，日本2人以上家庭月平均消费支出为30.69万日元（1美元约合155日元），名义上同比 微增0.3%，扣除物价因素后的实际消费意外同比大降3%。这一结果远超业内预期。日本金融数据公司 QUICK此前曾预计10月消费同比增长1%。 从环比数据来看，经过调整的实际消费数据比上月下降3.5%，环比降幅进一步扩大。 从实际支出来看，十个消费大类中食品、居住、电气水费、交通通信等七个类别的开支呈现同比减少， 教育、医疗保健、服装类开支增加。其中，对当月消费开支下降影响最大的拖累因素为汽车消费，由于 消费者转向购买微型车和二手车，汽车消费同比大幅减少9.3%。同时，用户将手机套餐调整为更低价 套餐的势头仍在持续，手机通讯费连续4个月同比下降。 新华财经东京12月5日电（记者刘春燕）日本总务省5日公布的调查结果显示，由于物价持续上涨，工薪 家庭收入涨幅追不上物价涨幅，去除物价因素后日本实际家庭消费连续2个月环比下滑。 ...

Core Points - The difficulty consumers face when downgrading mobile plans compared to the ease of upgrading highlights a significant issue in the telecom industry [1] - A report from the China Consumers Association indicates a 99.1% year-on-year increase in complaints related to telecom services, with downgrading plans being a major concern [1] - Telecom operators prioritize high-revenue upgrade services over downgrades, which undermines consumer rights and fair trading [1] Industry Practices - The telecom industry should ensure that the process for downgrading plans is as straightforward as upgrading, including making necessary information easily accessible on official platforms [1] - Customer service representatives should be empowered with more authority to facilitate the downgrading process, ensuring a seamless experience both online and offline [1] - Regulatory bodies need to enhance service assessment standards to improve overall service quality in the telecom sector [1] Consumer Rights - Respecting consumer autonomy and fair trading practices is essential when offering multiple plan options in the market [1] - The industry must focus on service quality and consumer satisfaction to foster sustainable business growth [2] - Avoiding complex procedures and prioritizing consumer needs will enhance overall satisfaction and trust in telecom services [2]

Core Insights - More customers than expected switched to the wireless carrier's cellphone plans over the third quarter, which helped to boost shares [1] Group 1 - The increase in customer switch to the wireless carrier's plans exceeded expectations [1] - This customer growth contributed positively to the company's share performance [1]

Core Viewpoint - The article highlights concerns regarding telecom operators targeting elderly consumers with confusing mobile plans, leading to unintended subscriptions and difficulties in cancellation [1] Group 1: Consumer Behavior - Elderly individuals are reportedly subscribing to mobile plans they do not understand, often without their consent or knowledge [1] - Family members express frustration as they confirm with the elderly that no such subscriptions were made, yet telecom customer service insists that the subscriptions were authorized by the account holder [1] Group 2: Telecom Operators - The article mentions major telecom operators such as China Unicom, China Mobile, and China Telecom in the context of these practices [1] - There is an implication that these operators may be exploiting the lack of digital literacy among older consumers to increase their subscription numbers [1]

Group 1 - The core idea of the news is that Shandong Unicom is actively engaging in community service and education initiatives to bridge the digital divide, particularly for the elderly and new university students [1][2][4][6][8] Group 2 - Shandong Unicom launched the "Customer Day National Science Popularization Campaign" to provide accessible and warm services to the public, creating a communication service marketplace that reaches households [1][8] - A dedicated science class for the elderly was organized, focusing on hands-on teaching to help them navigate digital tools, which has been well-received by participants [2][8] - The company established a green channel for new university students, offering exclusive discounts and a one-stop communication solution to ease their transition into independent living [4][8] Group 3 - The "Happiness Market" event was created in collaboration with local communities, combining various services such as health checks and book selections, transforming traditional service interactions into community gatherings [6][8] - Shandong Unicom aims to continuously expand its service offerings and improve service quality through initiatives like "General Manager's Practical Action" to ensure users feel the warmth and strength of their services in the digital age [8]

Core Insights - The article discusses the challenges and experiences of a consumer trying to switch mobile service providers in China, highlighting the complexities of the "number portability" process and the competitive landscape among telecom operators [1][8]. Group 1: Consumer Experience - The consumer has used three mobile numbers, all from China Mobile, and has not changed providers since switching to a global plan after starting work [2]. - Initially, the consumer had a reimbursement plan for phone bills but later faced high fixed monthly expenses due to the service plan [2]. - The consumer learned about "number portability" but faced difficulties in switching providers due to contractual obligations and the need to visit physical stores [3][4]. Group 2: Switching Challenges - The consumer encountered obstacles when trying to switch to China Telecom, including needing to cancel existing services with China Mobile first [5]. - After multiple attempts and negotiations, the consumer was offered a significantly discounted plan by China Mobile, which was unexpected given previous experiences [5][6]. - The article emphasizes the irony that only by attempting to switch providers could the consumer negotiate better terms with their current provider [8]. Group 3: Industry Insights - The article raises questions about the competitive practices of the three major telecom operators in China, suggesting that consumers should have access to similar plans regardless of their location [9]. - It highlights the disparity in service offerings and pricing among the operators, indicating a need for better regulation and consumer protection in the telecom industry [9].

Core Viewpoint - The article discusses the recent commitments made by China's three major telecom operators to simplify their service packages and enhance transparency in consumer billing practices, addressing long-standing consumer frustrations with hidden fees and complex pricing structures [4][6][8]. Group 1: Consumer Issues - Many consumers have experienced unexpected charges despite subscribing to "unlimited" data plans, as 5G usage incurs additional costs not covered by these plans [2] - Elderly consumers often face difficulties understanding their mobile plans, leading to unintentional subscriptions to additional services that increase their monthly bills [2] - The complexity of available packages from the three major operators creates confusion, making it hard for consumers to choose the most cost-effective options [2][4] Group 2: Operator Commitments - China Mobile has pledged to require customer confirmation for service subscriptions and to send notification messages upon completion of transactions [4] - China Unicom plans to introduce 16 measures aimed at simplifying pricing structures and ensuring clear communication of service agreements [4] - China Telecom has committed to improving service standards, including obtaining user consent before activating services and clarifying the cancellation process [4] Group 3: Consumer Expectations - Consumers desire straightforward pricing and clear communication regarding service costs, akin to transparent pricing in markets [6] - Suggestions include implementing a "package calculator" to help users find the best plan based on their usage and simplifying the cancellation process [6] - The article emphasizes the need for ongoing commitment from telecom operators to uphold these promises and maintain consumer trust [6][8] Group 4: Importance of Consumer Trust - The article highlights that consumer trust is crucial for telecom operators, who serve 1.8 billion mobile users and 680 million broadband users [8] - It stresses that communication services are essential for daily life, and consumers should feel secure in their spending without hidden fees [8] - The call for transparency in billing and ease of service cancellation reflects a broader demand for respect and clarity in consumer rights [8][9]