Core Insights - More customers than expected switched to the wireless carrier's cellphone plans over the third quarter, which helped to boost shares [1] Group 1 - The increase in customer switch to the wireless carrier's plans exceeded expectations [1] - This customer growth contributed positively to the company's share performance [1]

Core Viewpoint - The article highlights concerns regarding telecom operators targeting elderly consumers with confusing mobile plans, leading to unintended subscriptions and difficulties in cancellation [1] Group 1: Consumer Behavior - Elderly individuals are reportedly subscribing to mobile plans they do not understand, often without their consent or knowledge [1] - Family members express frustration as they confirm with the elderly that no such subscriptions were made, yet telecom customer service insists that the subscriptions were authorized by the account holder [1] Group 2: Telecom Operators - The article mentions major telecom operators such as China Unicom, China Mobile, and China Telecom in the context of these practices [1] - There is an implication that these operators may be exploiting the lack of digital literacy among older consumers to increase their subscription numbers [1]

Group 1 - The core idea of the news is that Shandong Unicom is actively engaging in community service and education initiatives to bridge the digital divide, particularly for the elderly and new university students [1][2][4][6][8] Group 2 - Shandong Unicom launched the "Customer Day National Science Popularization Campaign" to provide accessible and warm services to the public, creating a communication service marketplace that reaches households [1][8] - A dedicated science class for the elderly was organized, focusing on hands-on teaching to help them navigate digital tools, which has been well-received by participants [2][8] - The company established a green channel for new university students, offering exclusive discounts and a one-stop communication solution to ease their transition into independent living [4][8] Group 3 - The "Happiness Market" event was created in collaboration with local communities, combining various services such as health checks and book selections, transforming traditional service interactions into community gatherings [6][8] - Shandong Unicom aims to continuously expand its service offerings and improve service quality through initiatives like "General Manager's Practical Action" to ensure users feel the warmth and strength of their services in the digital age [8]

本文来自微信公众号：天光要吃好，作者：帅气的Aca，题图来自：AI生成 前几年得知可以"携号转网"之后，我就一直想着换一个运营商，听其他朋友说他们每个月有用不完的流量、几百分钟的通话，也不过几十块钱，甚至还有 8块钱保号的。 后来联系了移动客服，告诉我需要在号码所在地的营业厅办理业务。某天趁着回家去了一趟中国移动，地图上搜出来第一个营业厅告知不办理，说整个区 只有两个营业厅可以，我就又跑了一趟。结果他们查了系统，发现有"保底消费"的合约，需要等它到期后再来一趟。 这一等又是两年，这期间还接到过不少给我优惠，但需要保底消费的移动的电话，我通通拒绝了。在多加了一张流量卡之后，我找移动沟通，能不能把流 量全部取消，只保留500分钟通话，客服明确说流量至少要1G，最后在去年更改为了500分钟通话+1G流量（98元）的套餐，算上亲情网，还是要100多。 我用过三个手机号，全都是移动的。 工作之后因为换了全球通，就再也没换过号码。刚到上海时，公司每个月提供500块话费报销额度，莫名其妙就有了300多的套餐，再后来换了工作，每月 固定话费支出100多。 昨天趁着回家，又想起来"携号转网"这件事，于是我直接跑去中国电信营业厅 ...

Core Viewpoint - The article discusses the recent commitments made by China's three major telecom operators to simplify their service packages and enhance transparency in consumer billing practices, addressing long-standing consumer frustrations with hidden fees and complex pricing structures [4][6][8]. Group 1: Consumer Issues - Many consumers have experienced unexpected charges despite subscribing to "unlimited" data plans, as 5G usage incurs additional costs not covered by these plans [2] - Elderly consumers often face difficulties understanding their mobile plans, leading to unintentional subscriptions to additional services that increase their monthly bills [2] - The complexity of available packages from the three major operators creates confusion, making it hard for consumers to choose the most cost-effective options [2][4] Group 2: Operator Commitments - China Mobile has pledged to require customer confirmation for service subscriptions and to send notification messages upon completion of transactions [4] - China Unicom plans to introduce 16 measures aimed at simplifying pricing structures and ensuring clear communication of service agreements [4] - China Telecom has committed to improving service standards, including obtaining user consent before activating services and clarifying the cancellation process [4] Group 3: Consumer Expectations - Consumers desire straightforward pricing and clear communication regarding service costs, akin to transparent pricing in markets [6] - Suggestions include implementing a "package calculator" to help users find the best plan based on their usage and simplifying the cancellation process [6] - The article emphasizes the need for ongoing commitment from telecom operators to uphold these promises and maintain consumer trust [6][8] Group 4: Importance of Consumer Trust - The article highlights that consumer trust is crucial for telecom operators, who serve 1.8 billion mobile users and 680 million broadband users [8] - It stresses that communication services are essential for daily life, and consumers should feel secure in their spending without hidden fees [8] - The call for transparency in billing and ease of service cancellation reflects a broader demand for respect and clarity in consumer rights [8][9]

新京报贝壳财经记者了解到，这是三大运营商响应工信部2025年工作部署、着力优化服务的具体行动。 去年，新京报贝壳财经在《运营商套餐乱象调查：暗增套餐、"诱骗"升级、资费降档难》中发现，手机 套餐升档容易降档难并非个例，三大运营商的诸多用户均有类似遭遇。此外，运营商还存在"暗中给用 户增订套餐""'诱骗'用户升级资费"等乱象。该调查引发了社会各界对运营商服务乱象的广泛关注。 近日，三大运营商密集释放服务升级信号：中国移动推出十项承诺，涵盖透明消费、限时办结套餐变更 等；中国电信精简资费套餐并全量公示；中国联通以十六项举措，优化退订流程……一系列动作直指消 费者反映强烈的套餐资费不透明、退订难等痛点。 三大运营商齐表态：优化用户服务，规范业务退订流程 7月21日，中国移动举行发布会，推出"透明消费，明白办理""主动提醒，放心使用""套餐变更，限时办 结""业务退订，便捷无忧"等十项服务承诺。变更套餐时，无合约约定变更条件的，48小时内办结；客 户可通过10086热线、自有营业厅办理退订业务，符合条件的当场办结。2025年11月1日起，还可通过中 国移动App退订。 7月20日，中国电信推出九项举措，包括精简优化在 ...

Group 1 - The three major telecom operators in China have made commitments to improve transparency and customer service, responding to consumer demands and regulatory requirements [1][3][8] - China Mobile has introduced ten service commitments, including transparent consumption and proactive reminders, while China Unicom and China Telecom have also announced measures to simplify pricing and improve service levels [1][3] - Despite these commitments, there is skepticism among consumers regarding the operators' ability to fulfill these promises, as past experiences have shown a lack of genuine action [3][5][7] Group 2 - The complexity of current pricing plans has led to consumer frustration, as many feel that the operators are not acting in their best interests and are instead creating confusing algorithms to maximize profits [5][7] - The operators are seen as service enterprises that should prioritize consumer needs, yet their past actions have often resulted in harm rather than service, leading to a negative perception among consumers [7][8] - As state-owned enterprises, the telecom operators have a responsibility to serve the public, and failing to do so could damage their overall image and trust with consumers [8]