近日上午，建行济南龙泉大厦支行大厅内人头攒动，一位怀抱巨大包裹的客户在人群中格外显眼。当 2 号窗口叫号声响起，他略显局促地将包裹挪上柜台，低声问道："存大量零钱，行吗？会不会耽误你们 太久？" 包裹里，是三万张历经辗转的五角纸币，承载着生活的积攒与沉甸甸的期待。 "当然可以！请您放心，每位客户的业务我们都会认真办妥。" 柜员的回应没有丝毫犹豫，温和的话语 瞬间抚平了客户眉间的褶皱。随着包裹打开，五角纸币如溪流般铺满柜台，柜员们立即分工协作：一人 专注分拣，一人精密点验，另一人细致鉴别真伪。点钞机的低鸣与手指翻飞的微响交织，奏响了一曲充 满责任的服务乐章。 整整一个半小时的耐心守候，三万张纸币被逐张清点、核验，最终化作一笔一万五千元的郑重记录。对 客户而言，这是心事的落地；对建行人来说，却是职责的必然。零钞虽微，却是金融版图上不可或缺的 拼图；清点虽繁，恰是服务天平上不容轻忽的砝码。当客户舒展眉头，柜员们用专业与耐心再次印证： 服务无小事，责任在细微处闪光。 建行济南龙泉大厦支行始终以行动诠释金融服务的温度与担当。每一次俯身倾听，每一次耐心守候，都 是国有大行将 "人民金融" 理念深植服务沃土的生动实践。当银 ...

Core Viewpoint - The article highlights the compassionate and attentive service provided by the staff of Agricultural Bank of China, particularly in assisting a disabled elderly customer in opening a social security card, showcasing the bank's commitment to serving special groups in the community [1][2][3] Group 1: Customer Service Experience - A disabled elderly man, Mr. Wang, received personalized assistance from the bank staff, who noticed his hesitation and offered to help him navigate the banking process [1][2] - The bank staff provided a "green channel" for Mr. Wang, ensuring he received priority service and was accompanied throughout the process, including assistance with technology and signing [2] - After completing the service, the staff took extra time to explain the functionalities of the social security card and provided contact information for future assistance, demonstrating a commitment to ongoing support [2][3] Group 2: Commitment to Special Needs - The Agricultural Bank of China has implemented various measures to cater to the needs of disabled and elderly customers, such as installing barrier-free access, providing wheelchairs, and conducting training for staff on elderly care [2] - The bank's approach emphasizes the importance of respect and care for all customers, ensuring that even small details in service delivery reflect their dedication to community welfare [3]

你未必光芒万丈,但始终温暖有光，近年来，上海信托在浦发银行的大力支持下，积极响应中央关于精 准扶贫、乡村振兴的决策部署，立足自身优势、发挥差异性功能特征，聚焦教育助学、医疗救助、文化 环保和乡村振兴等领域，深入开展公益慈善信托业务，打造"人民金融""惠民信托"的体系性运作、品牌 化发展新平台。 一、从"人找教育"到"教育找人"——打造"跨越千山万水"的全天候学校 教育扶贫是阻断贫困代际传递、实现可持续脱贫的根本途径，是从"输血"到"造血"的治本之策。从开展 公益慈善信托的第一天起，上海信托就将资源聚焦在最能改变困难群体命运、最能体现慈善长期主义的 教育领域。上海信托从2014年起，在上海对口援助的云南长期深耕教育扶智，累计举办16期来沪培训 班，参训校长及教师达810人次，覆盖云南16个市、州，对所辖二级区/县的覆盖率接近70%，并成功辐 射带动了公司客户海亮教育集团的爱心资金共同设立慈善信托。 三、从"产业兴旺"到"治理有效"——打造"乡村治理领头雁" 乡村干部是乡村振兴的一线指挥官和政策落地执行者，其能力素质直接关系乡村发展的质量与可持续 性。乡村产业资源的导入，需要有良好的干事创业生态和过硬的干部人才队 ...