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“让企业群众揣着满意而归”
Xin Lang Cai Jing· 2026-02-16 20:29
转自:内蒙古日报 □本报记者 王皓 春节前夕,年货采买正热,人们购买特色奶食品的需求不断增长。 "真没想到开办一家网络经营店铺能这么省心、这么简单,服务真是太高效了!"近日,在通辽市霍林郭 勒市政务服务大厅,顺利领取了奶食店营业执照的经营者王先生称赞道。在交流中得知,他想在春节期 间把"网店"赶紧开起来,趁着采买的热度增加收入。 (来源:内蒙古日报) "您好,有什么需要可以帮到您的?" "如果有不明白的地方,您可以随时问我。" …… 让"少跑腿、好办事、快办事"成为常态,把优质服务延伸至每一个办事环节。近年来,霍林郭勒市持续 打造"霍速办"政务品牌,不断增强行政审批体系标准化构建、惠企利民服务效能提升等工作质效。 营业执照是个体工商户和企业进入市场必不可少的凭证。霍林郭勒市政务服务中心办理该业务的工作人 员向记者讲述起王先生办理的过程:"当时,他仅携带了身份证,缺少必要件:网络经营所需的平台经 营证明材料。为切实减轻群众办事负担,避免其因材料不全来回奔波,我们结合日常办件经验,主动协 助他通过相关平台APP获取所需证明的电子版,并一步步指导他完成下载。" 主动补位灵活服务、高效精准流程衔接,"有温度"的政务服 ...
在倾听中触摸真实需求
Xin Lang Cai Jing· 2026-01-24 21:42
(来源:天津日报) 转自:天津日报 2025年秋,她带着团队在多所高校走访。在天津医科大学座谈会现场,学生说起招聘岗位不足的现实困 境。交流后,靳融静下心来梳理分析,发现招聘岗位总量偏少的情况客观存在,但更核心的问题在于不 少学生对就业的认知片面、视野狭窄。很多学生只盯着少数热门行业和体制内岗位,对天津重点发展的 新兴产业、基层岗位以及中小企业岗位了解甚少,无形中给自己划定了就业"小圈",加剧了就业焦虑。 那天,她在笔记中记下"岗位精准供给""就业观念引导""行业认知拓展"这些关键词。 长期深耕社会工作领域,靳融常与青年群体打交道,面对毕业生的就业焦虑、创业青年的办事难题,她 决心把2025年的履职重心锁定在"让青年在城市扎下根、安下心"这个核心议题上。 为了摸清真实情况,她和团队设计了两套问卷,一套面向在校大学生,了解他们"是否愿意来津、留 津";另一套发给已经就业的青年群体,收集"发展好不好、办事顺不顺"的体验。3000多份问卷回收 后,她没有满足于数据统计,而是带着调研课题深入创业园区,和青年创业者交流,认真倾听诉求。 "调研不能只看数据,还要把问题转化为办法。"靳融带着收集到的诉求,参加了多场政府部门 ...
以技术之笔绘为民之心
Xin Lang Cai Jing· 2026-01-24 21:42
一边是"履职为民"的市人大代表,一边是"技术破题"的公安民警——在市公安局政务服务总队警务技术 一级主管毛博文身上,这两种身份交融成一股为民服务的强大力量。去年底,他在中央广播电视总 台"宪法的精神 法治的力量——2025年度法治人物"评选中脱颖而出,成为全国关注的法治人物。这份 殊荣,是对他用技术温暖人心、用脚步丈量民情的最佳注释。 "排队长、跑腿多、材料繁"曾经是群众对政务服务的印象。作为一名"技术咖",毛博文深耕公安科技领 域20余载,偏要啃下这些"硬骨头"。他带领技术团队深入办事大厅蹲点10个月,记录下100余条群众"槽 点",最终研发出的NFC(近场通信)感应取号系统,把平均办事时长从40分钟缩短至24分钟。为方便 百姓办理公安政务服务,他带领团队推出基于地理位置的窗口智能匹配服务,打造的政务网点智能推荐 体系覆盖全市300余个公安窗口,近百万人实现"就近办"。他推动律师执业证、介绍信、委托书"三 证"电子化,让执业手续办理时间从"跑三天"变为"三分钟"。 作为市人大代表,毛博文始终带着"问题清单"深入基层。从无犯罪记录证明"在线办",到驾驶员体检 机"进社区",群众反映的"急难愁盼"常在他这里迎刃 ...
地点公布!南宁这些地方可以摆摊了
Xin Lang Cai Jing· 2025-12-28 07:02
服务摊主入驻经营 南宁市市政和园林管理局 (南宁市城市管理综合行政执法局) 推出了南宁市临时便民集市电子地图 12月27日正式上线运行啦 转自:南宁发布 想摆摊的不知道去哪合规? 想逛吃的不清楚哪有集市? 友仔友女们别急 便民好消息来啦 为满足市民群众消费需求 即可进入临时便民集市地图 方式二 打开【"南宁云"融媒客户端】 → 菜单栏点击"找服务" 图标 → 进入"生活服务" 版块 → 找到"临时便民集市地图"即可 想逛摊的市民与想摆摊的摊主可通过指定链接,一键查询各临时便民集市的具体区位、经营业态、开放时段及咨询电话。有入驻意向的摊主,可直接致电 咨询相关事宜。 为满足不同群体的个性化查询需求,电子地图特别设置"关键词"精准检索功能,实现信息获取"一键直达"。此外,临时便民集市实行动态管理,电子地图 将根据实际运营情况不定期更新信息。 方式一 让南宁的政务服务更贴心、更智能 陈刚到中国—东盟信息港调研 以人工智能赋能政务服务打造惠企 便民新体验 读报纸 找服务 看电视 听广播 商城 许永铢活动报道集 侯刚活动报道集 > 学习贯彻党的二十届四中全会精神 你觉得这个电子地图怎么样? 还期待新增哪些便民服务? 欢 ...
近6年年服务量超千万件 苏州12345热线工作座谈会召开
Su Zhou Ri Bao· 2025-12-26 22:59
Core Insights - The Suzhou 12345 government service hotline celebrates its 20th anniversary in 2025, having been operational since 2005 [1] - Over the past 20 years, the annual service volume has grown exponentially, exceeding 10 million cases annually for the last six years [1] - The hotline has established itself as a convenient channel for citizens to report issues without leaving their homes, enhancing the connection between the government and the public [1] Service Development - In 2023, Suzhou 12345 hotline initiated the construction of a comprehensive service system for enterprises, becoming a pioneer in the province [1] - The hotline has launched several innovative platforms, including the "intelligent call model" and a public opinion perception and efficiency supervision platform [1] - A multi-department emergency response mechanism has been established, significantly improving the efficiency of hotline services [1]
刘小涛在省数据局专题调研政务服务工作时强调主动靠前换位思考精细服务 让企业和群众更加有感有得
Xin Hua Ri Bao· 2025-11-24 22:57
Core Points - The provincial government emphasizes the importance of innovative government service models to enhance efficiency and effectiveness in serving enterprises and the public [1][2] - A total of 5.22 billion yuan has been allocated to support 3,090 enterprises through the "One Platform Directly Reaching Enterprises" initiative [1] - The government aims to leverage big data and artificial intelligence for intelligent matching and service delivery [1][2] Group 1 - The provincial government is committed to a people-centered development approach, focusing on proactive and detailed service delivery [1] - The "One Enterprise, One Service" platform integrates various enterprise-related service resources to provide comprehensive support throughout the business lifecycle [1] - There is a strong emphasis on cross-departmental collaboration to create a platform for mutual success between enterprises and high-level talent [1] Group 2 - The Jiangsu 12345 hotline is highlighted as a key platform for collecting and addressing public and enterprise concerns [2] - The government is focused on problem-oriented service, enhancing tracking and management of public requests to improve satisfaction [2] - Efforts are being made to streamline processes and eliminate bottlenecks in service delivery to create a more favorable environment for businesses and citizens [2]
【调研】赤峰市市场监管局局长孙德欣到市政务服务中心市场监管窗口调研政务服务工作
Sou Hu Cai Jing· 2025-11-14 17:24
Core Points - The market supervision department in Chifeng City is focusing on optimizing government services to better meet the needs of enterprises and the public [3][5] - The department is implementing reforms in line with the spirit of the 20th National Congress of the Communist Party, aiming to enhance the business environment and streamline administrative processes [5] Group 1 - The director of the Chifeng City Market Supervision Bureau, Sun Dexin, conducted a survey on the government service work in the market supervision field [1] - Sun Dexin visited various service windows to understand the setup, service items, process optimization, and effectiveness of the services provided [3] - The department is committed to addressing urgent issues faced by enterprises and the public, aiming to improve the standardization, normalization, and convenience of government services [5] Group 2 - The market supervision window is seen as a key point for establishing the image of the market supervision department, given its involvement in multiple departments and a large number of approval items [5] - The department is focused on implementing the national market access negative list system and promoting the "non-prohibited entry" policy [5] - There is an emphasis on creating a mechanism for continuous and effective reform, with a goal of achieving high efficiency in processing administrative tasks [5]
秀湖论坛丨“借势优化”营商环境 要以激活数字动能为“强引擎”
Sou Hu Cai Jing· 2025-10-22 05:09
Core Insights - The development of the digital society is driving the growth of the digital economy, with initiatives like "AI + Enterprise Code" in Chongqing optimizing the business environment and enhancing operational efficiency [1][3][5] Group 1: Digital Economy and Business Environment - Chongqing's "AI + Enterprise Code" initiative has effectively captured the needs of 1.31 million enterprises, reducing the average processing time for 406 enterprise requests to 3 working days, achieving a completion rate of 99% and a satisfaction rate of 99.84% [1] - The initiative aims to transform the business environment by providing a clear path to activate digital momentum and optimize governance efficiency, emphasizing that a good business environment is a key driver of productivity and competitiveness [1][3] Group 2: Precision in Policy Implementation - The "AI + Enterprise Code" addresses the challenge of accessing enterprise policies by creating a direct connection between policies and businesses, moving from a "one-size-fits-all" approach to a more tailored service [3] - By analyzing 220,000 policy tags, the AI algorithm generates a customized "demand profile" for each enterprise, integrating various policies into a "custom package" that is proactively pushed to businesses, enhancing the precision and effectiveness of policy implementation [3][5] Group 3: Efficiency in Government Services - The initiative has established a "one code for all" system that eliminates departmental barriers and data silos, allowing enterprises to complete various processes with a single identity verification and service portal [5] - This transformation reflects a shift in government thinking from management to service, making business interactions as convenient as online shopping and ensuring rapid response to enterprise needs [5][7] Group 4: Future Prospects - The continuous iteration and upgrade of the "Enterprise Code" are expected to provide more enterprises with the benefits of digital services, enhancing Chongqing's business environment as a solid foundation for high-quality economic development [7]
助力平台企业发挥作用 提高政务服务质效(专题深思)
Ren Min Ri Bao· 2025-07-08 22:19
Group 1 - The core viewpoint emphasizes the importance of legal governance in the digital space, particularly for network platforms that are increasingly involved in social governance and public service delivery [1][3] - The rapid growth of various online platforms, such as short videos and social media, has significantly contributed to high-quality development and modern social governance [1][2] - The integration of government services into online platforms is seen as a modern manifestation of social governance, requiring adherence to legal standards to ensure service quality and citizen rights [3][4] Group 2 - Platform enterprises are characterized by their dual role as traditional businesses and social governance tools, necessitating a balance between public interest and business needs [2][3] - Current legal frameworks guiding the operation of electronic government platforms have made significant progress, but there are still gaps in regulations for platforms providing government services [4] - There is a need to clarify the rights and responsibilities of platform enterprises in delivering government services to enhance their participation in social governance [4]
国办印发重要意见
财联社· 2025-07-08 14:12
Core Viewpoint - The article discusses the issuance of the "Opinions on Improving the Normalized Promotion Mechanism for Key Matters to Efficiently Complete One Thing," which aims to optimize government services, enhance administrative efficiency, and improve the overall governance capability of the government [1] Group 1: Key Tasks - Strengthening the management of key matter lists by clarifying the overall list of key matters for business entities and individuals throughout their life cycle, and publishing an annual key matter list [2] - Promoting the normalized implementation of key matters by optimizing business processes, coordinating online service system construction, and enhancing offline service capabilities [2] - Expanding the application areas of "efficiently completing one thing" by integrating services for similar matters and improving regulatory quality and efficiency [2] - Reinforcing organizational implementation by enhancing industry guidance and cross-departmental collaboration, focusing on provincial coordination and grassroots innovation [2] Group 2: Implementation Requirements - Relevant departments of the State Council are required to strengthen coordination of key matters within their industries and fields, ensuring unified standards and business collaboration [3] - Local governments are tasked with promoting the "efficiently completing one thing" initiative in their regions, clarifying departmental responsibilities, and enhancing comprehensive coordination [3] - Emphasizing the role of municipal and county-level government service management departments in directly serving enterprises and the public, fostering effective implementation of key matters at the grassroots level [3]