渤海财险"守护消费安全" | 安阳中支普法维权 为提升公众金融风险防范意识，守护群众财产安全，1月9日，渤海财险安阳中支在龙安公园广场举办以"警惕非法中介保障资金安全依法合理维 权"为主题的消费者权益保护宣传活动。 活动现场，工作人员通过设置宣传条幅、发放宣传手册、现场答疑等多种形式，向过往群众精准普及金融消保知识。针对"虚假承诺高收益保 单""隐瞒保险免责条款""高额收费代理退保""违规代办理赔"等常见陷阱，工作人员结合典型案例进行重点拆解，生动讲解非法中介的危害及识 别方法，帮助群众提高警惕。 同时，工作人员明确告知公众正规金融服务渠道，提醒大家妥善保管身份证、银行卡密码、验证码等敏感信息，拒绝委托他人代办金融业务，避 免个人信息泄露与资金损失。针对群众关心的维权问题，工作人员详细介绍了金融消费纠纷的正规解决途径，告知群众遭遇非法中介侵害时，应 及时留存证据，通过向公安机关报案或向金融监管部门反映等合法方式维护自身权益。下一步，渤海财险安阳中支将持续聚焦群众消保需求，创 新宣传形式、扩大覆盖范围，常态化开展普及活动，营造安全健康的金融消费环境。 摘要：渤海财险安阳中支秉持责任担当与"以客户为中心"理念，1 ...

2026年1月30日，滕州金融监管支局举行枣庄市金融消费权益保护协会滕州工作办公室揭牌仪式。枣庄 市金融消费权益保护协会、滕州金融监管支局及辖内50家银行保险机构等相关单位的负责人与工作人员 共同出席，见证这一推动金融消费权益保护与基层社会治理的关键时刻。 最后，郭艳媛在讲话中表示，金融消保工作是一项系统工程，需要监管部门、行业协会与金融机构协同 发力、形成合力。她向各银行保险机构提出四点工作要求：一是强化政治引领，筑牢为民服务根本宗 旨；二是坚持关口前移，完善前端风险防控体系；三是优化投诉处理，压实矛盾化解主体责任；四是聚 焦重点领域，深化金融宣传教育。 下一步，枣庄市金融消费权益保护协会滕州工作办公室将以揭牌为起点，秉持"金融为民"初心，主动加 强跨部门联动，完善"调解—仲裁—司法"多元衔接机制，优化调解流程，创新服务方式，努力打造群众 信赖、专业规范的基层金融维权阵地，让金融调解既有速度、更有温度，携手共建更加安全、诚信、和 谐的金融消费环境，为服务滕州经济社会高质量发展作出新的更大贡献！ 枣庄市金融消费权益保护协会秘书长孙晋夫在致辞中指出，枣庄市金融消费权益保护协会滕州工作办公 室的成立，不仅是金融系 ...

Core Viewpoint - Ruizhong Insurance has been awarded the "Annual Outstanding Life Insurance Company" at the 16th "Golden Ding Award" ceremony, recognizing its product innovation and customer service excellence [1] Group 1: Product Offerings - Ruizhong Insurance provides a comprehensive range of personal and group life insurance solutions, covering survival, retirement, illness, medical, death, and disability [2] - In the first half of 2025, the company reported total claims amounting to 2.791 billion yuan, averaging 15.42 million yuan per day, benefiting 193,000 customers [2] - The company has expanded its annuity product age limit to 85 years to address the insurance needs of the elderly, and launched simplified underwriting critical illness insurance for high-risk elderly clients [2] Group 2: Service Quality - Since its establishment, Ruizhong Insurance has focused on customer-centric service, optimizing service processes and innovating service models, achieving a small claims processing time of only 0.16 days and a claim approval rate of 99.64% [3] - The online claim application rate stands at 97.2%, showcasing the company's efficient and convenient claims service capabilities [3] - The company has implemented various senior-friendly service technologies, serving over 300,000 elderly clients and providing dedicated service areas in branches [3] Group 3: Customer Engagement - Ruizhong Insurance emphasizes emotional connections and long-term trust with customers, conducting large-scale interactive activities that attracted over 10 million participants and reached over 100 million people [4] - The company offers personalized policy upgrade services and value-added services through online and offline interactions, enhancing customer service depth and breadth [4] Group 4: Social Responsibility - Ruizhong Insurance prioritizes consumer rights protection, conducting 9,028 consumer protection training sessions that reached over 347,000 participants [5] - The company has engaged in 9,928 financial education outreach activities, impacting over 76.7 million individuals and contributing to a harmonious financial environment [5]

Core Viewpoint - The event organized by China Life Insurance Hebei Province aims to enhance financial literacy among consumers and protect their financial rights, aligning with a people-centered value approach [1] Group 1: Event Overview - China Life Insurance Hebei Province conducted a consumer protection education event at Hebei University of Political Science and Law, themed "Protecting Financial Rights, Supporting a Better Life" [1] - The event attracted nearly 200 participants, including university leaders, company representatives, and students [1] Group 2: Educational Focus - The event featured a consumer protection knowledge exhibition area to educate participants on financial fraud prevention, rational investment, and personal information protection [1] - Students reported an increase in awareness of financial risk prevention and gained knowledge about financial rights protection [1] Group 3: Future Initiatives - The company plans to deepen collaboration with universities and communities, continuously enriching the content and format of such activities to contribute to a safe and harmonious financial consumption environment [1]

此次荣获"金融消费权益保护优秀机构奖"，是行业对招商信诺消保工作的充分肯定，更是对公司持续深 化消费者权益保护实践的激励。未来，招商信诺将继续坚守"以客户为中心"的理念，不断创新消保工作 机制，优化服务全链条，在推动保险行业高质量健康发展的同时，为每一位消费者提供更安心、更可靠 的保险服务，切实筑牢金融消费权益保护防线。 编辑：侯宜均 来源：陕西法制网 近日，由《金融界》主办的2025全球金融品牌大会暨"燕梳奖"年度评选结果正式揭晓。招商信诺人寿保 险有限公司（以下简称"招商信诺"）凭借在金融消费权益保护领域的体系化建设、创新性实践及显著成 效，成功斩获"金融消费权益保护优秀机构奖"，这一荣誉不仅是行业对其消保工作的高度认可，也为保 险行业消费者权益保护工作提供了可借鉴的实践经验。 在体系升级层面，招商信诺自2024年起持续优化组织架构，着力强化总部与分支机构的消保职能，系统 性完善消保管理体系。其间，招商信诺陆续增设监督检查、投诉处理、打黑面见三个专业团队，通过充 实专业人才队伍，引入数据统计分析、监管政策研究等领域专业人才，全面提升总部层面的战略研判能 力与专业敏捷处置能力，其部门架构与人员配置已处于同类 ...

Group 1 - The core theme of the event is to enhance financial consumer safety awareness among car buyers, titled "Protecting Financial Rights, Supporting a Better Life" [1] - The bank staff utilized various methods such as display boards, distribution of consumer protection manuals, and one-on-one Q&A sessions to address high-frequency risks in car purchasing scenarios [3] - The event successfully served over 60 customers and distributed more than 80 promotional materials, effectively increasing the risk prevention capabilities of car buyers [3] Group 2 - The focus was on educating customers about their financial consumer rights, including the right to be informed, the right to choose, and the right to fair trading [3] - The bank highlighted potential pitfalls such as "zero interest traps" and "excessive bundling of services," while also demonstrating personal information protection methods [3] - The bank plans to continue emphasizing consumer protection in key purchasing scenarios and aims to make consumer protection promotion a regular and scenario-based activity [3]

Group 1 - The core activity involved a financial education event organized by Hengshui Bank, Ping An Life, and China Pacific Insurance, focusing on the theme "Protecting Financial Rights, Supporting a Better Life" [1] - Hengshui Bank released a new version of the "Financial Consumer Risk Warning Handbook," which includes 14 types of financial consumption risks and prevention suggestions [1] - The event featured the screening of over ten short videos on financial risk warnings, including a seven-episode anti-fraud series based on recent cases to educate community residents [1] Group 2 - The three financial institutions donated financial knowledge books and entertainment supplies to the community committee and property management company [3] - Community residents participated in friendly chess and poker matches, while financial knowledge pamphlets were distributed to those exercising in the community square, covering topics like deposit insurance and anti-fraud measures [3] - The Hengshui Financial Regulatory Bureau praised the efforts of the three institutions in enhancing community financial literacy and encouraged further interaction with residents [5]

金秋9月，2025年"金融教育宣传周"活动正式拉开帷幕。15日，浦发银行济南分行党委书记孙保进带队积极参加国家金融监督管理总局山东监管局，联合中 国人民银行山东省分行、山东证监局共同举办金融教育宣传周启动仪式。 启动仪式结束后，孙保进又来到泉城广场"金融集市"浦发银行的展位，现场参加宣传活动，与市民朋友互动。本次活动，浦发银行在泉城广场开办了靠浦金 融服务区，服务区分为靠浦关爱加油站、靠浦守护学习室、靠浦幸福游乐场三部分邀请广大市民参与。其中加油站是通过金融政策的宣传表达对金融消费者 的关爱，学习室是通过把电信网络诈骗、网赌陷阱、招聘骗局等诈骗活动的揭露，表达对金融消费者的坚持和守护，游乐场是通过用转盘游戏的形式让金融 消费者沐浴在清朗和谐的金融环境中，幸福地生活，这是我们金融人的共同心愿。 在全省各个分会场，分支行一把手为居民朋友们献上"基层行长说消保"微课堂，各地的宣传小分队积极融入清晨农贸市场的节奏，用通俗易懂的本地方言向 过往群众讲解反诈技巧及涉农重点领域风险的金融知识。社区支行走进网络科技公司，通过干货满满的宣讲与互动答题闯关的形式，为企业员工送去"保护 信息，防范诈骗，合理理财，全方位保护自身权益 ...

中国人民银行等六部门联合印发《关于金融支持提振和扩大消费的指导意见》，其中指出，加强金融消 费权益保护。建立健全金融消费者权益保护机制，将金融消费者权益保护贯穿于金融业务全流程、各环 节，强化金融产品和服务信息披露，规范产品营销宣传和销售行为。加强数据安全和个人信息保护，强 化合作机构管理，严格规范逾期催收行为。完善金融消费纠纷处理机制，构建运转高效的业务咨询和投 诉处理渠道。加强金融消费者教育，倡导健康消费文化和习惯，引导合理借贷、理性消费，自觉防范、 抵制非法集资及电信网络诈骗等非法金融活动。 ...