经历风波两个多月后，西贝正积极自救并初见成效。 近日，部分西贝门店客流回升，周末高峰时段出现等位现象，11月客流与去年同期基本持平。此前，西贝通过降价、发放代金券、优化菜品、建 设"阳光厨房"等一系列举措，逐步挽回消费者信任，不过，代金券活动结束后，消费者能否持续回流仍待观察。从风波起初的开放厨房硬气回应， 再到如今的系列整改，西贝似乎也在尝试不同角度思考挽回消费者信任。 "门店菜品都是现做，所以上菜会慢一些，周末的时候门店会更忙一些。"西贝一工作人员表示。 北京商报记者丨张天元 在业内人士看来，西贝需找准定位，通过精细化运营巩固信任、优化成本结构，摆脱对短期促销的依赖，形成长期竞争壁垒。 代 金 券 拉 动 客 流 周末傍晚近六点，西贝北京望京万象汇店内已经坐满，其中不乏带着孩子的家长，门前也陆续迎来了等位的消费者。店内靠近门口处，一位工作人 员正在片烤鸭，另一位工作人员照看着五个冒着牛肉香气的小锅。后厨中工作人员忙碌的身影透过透明玻璃映入眼帘，西贝似乎在用力强化"现 制"标签。 "门店菜品都是现做，所以上菜会慢一些，周末的时候门店会更忙一些。"西贝一工作人员表示。北京商报记者也注意到，原来桌面上的沙漏也已 ...

Core Points - Xibei has announced the implementation of the "Sunshine Kitchen" policy across all its stores, which includes live streaming of kitchen operations through six cameras in each location to enhance food safety transparency and allow customer supervision [1] - The founder of Xibei, Jia Guolong, has emphasized a "food safety top priority strategy," mandating that all stores comply with the "Sunshine Kitchen" initiative [1] - The "Sunshine Kitchen" concept, which began trials in 2013 in regions like Zhejiang and Guangdong, aims to improve food safety transparency and promote social governance [1] - Each Xibei store will appoint a "Food Safety Officer" who must pass an internal food safety assessment, and employees will also be designated as "Food Safety Guardians" with a tiered reward system based on performance [1] - The company has revised its practice regarding the placement of tableware, now requiring that utensils be set only after customers are seated, using freshly sanitized items [2]

Core Viewpoint - The company Xibei has implemented enhanced food safety measures by adopting the "Sunshine Kitchen" policy, which includes live streaming kitchen operations to improve transparency and customer trust [1][2]. Group 1: Food Safety Measures - Xibei has upgraded its food safety protocols by requiring all stores to implement the "Sunshine Kitchen" policy, which involves live broadcasting kitchen operations through in-store screens [1]. - Each store is equipped with six cameras monitoring different kitchen stations, allowing for continuous public oversight of food preparation processes [1]. - The "Sunshine Kitchen" initiative aims to enhance food safety transparency and promote social governance, although it is not a mandatory national standard [1]. Group 2: Employee Training and Incentives - Xibei has introduced a "Food Safety Officer" role in each store, with employees undergoing rigorous food safety training and assessments to achieve the highest safety ratings [1]. - Employees wear "Food Safety Guardian" badges that signify their star ratings, which are linked to performance evaluations and monthly bonuses, with a maximum potential bonus of 300 yuan per person [2]. - New food safety standards require that tableware is only placed on tables after customers are seated, ensuring higher hygiene standards [2]. Group 3: Company Reputation and Performance - Following the implementation of the "Sunshine Kitchen" policy, Xibei has undergone 78 food safety inspections without any issues or penalties, indicating a strong compliance record [2]. - Recent actions such as salary increases and price reductions have been positively received, and the new food safety transparency strategy may further enhance the company's reputation [2].

Core Viewpoint - The company has implemented enhanced food safety measures through the "Sunshine Kitchen" policy, which includes live broadcasting of kitchen operations to improve transparency and customer trust [1][2] Group 1: Food Safety Measures - The company has undergone 78 government inspections nationwide without any food safety penalties following a recent incident [1] - The "Sunshine Kitchen" initiative involves installing six cameras in each store to broadcast kitchen operations directly to customers, promoting transparency in food safety [1] - Each store is required to have a "Food Safety Officer" who must pass internal food safety assessments, and all staff are required to learn food safety knowledge [1] Group 2: Customer Traffic and Pricing Strategy - After a decline in customer traffic following the incident on September 10, the company has seen a gradual recovery starting in late September due to menu adjustments, price changes, and customer appreciation promotions [2] - In October, customer traffic exceeded previous years due to a promotional offer of a 100 yuan voucher for any purchase, while November saw traffic stabilize compared to the same period last year [2] - The company has adjusted prices on 41 menu items in Beijing, resulting in a decrease in average customer spending to approximately 75 yuan [2]

Core Insights - The recent opening of a new West B restaurant in Nanjing has seen overwhelming customer turnout, indicating a potential recovery in consumer trust following previous controversies [1][2] - West B has implemented significant changes in food safety measures and product offerings, aiming to restore its brand image and customer confidence [3][4][9] Group 1: Store Openings and Customer Response - West B plans to open 8 new stores by the end of the year, with the Nanjing location experiencing long queues and high customer interest on its opening day [1] - The restaurant's opening day saw a peak of 109 tables waiting, with customers reporting a one-hour wait for lunch [1] Group 2: Food Safety Measures - West B underwent 78 inspections by regulatory authorities from September to early November, with no food safety violations reported [3] - The company is committed to enhancing food safety protocols, including the introduction of "sunshine kitchens" for transparent food preparation [3] Group 3: Product Adjustments - West B has shifted to preparing dishes on-site, with only a few staple items being centrally produced, thus increasing the workload for staff [4] - The company has made adjustments to its menu, including the preparation of chicken soup on-site and the use of organic ingredients [4] Group 4: Price Adjustments - West B has reduced prices on nearly 40 dishes, with some prices reverting to levels seen a decade ago, addressing consumer complaints about high costs [5][6] - Specific price reductions include the Mongolian beef steak from 149 yuan to 128 yuan and the grassland tender lamb chop from 119 yuan to 109 yuan [6][7] Group 5: Employee Compensation - Reports indicate that West B has increased employee compensation, with additional bonuses based on performance and skill levels [8] - Employees can earn between 1,500 to 2,000 yuan in bonuses monthly, alongside a base salary, reflecting a commitment to improving staff welfare [8] Group 6: Brand Recovery Strategy - West B's recent public relations efforts have been positively received, focusing on product adjustments, price reductions, and enhanced employee compensation [9] - The company is leveraging the crisis as an opportunity for brand rejuvenation, emphasizing the importance of addressing consumer feedback and concerns [9]