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五星级酒店的“金字招牌” 被一双拖鞋砸了?
Feng Huang Wang· 2025-09-23 08:07
花大价钱住五星级酒店,图的就是个放心、舒适。结果,连最基本的拖鞋卫生都成了"开盲盒"。 近日,江苏常州一家万豪酒店因此被推上了舆论的风口浪尖。一位住客发现酒店提供的拖鞋明显起球且 内有毛发,质疑其被重复使用。 当全球酒店巨头的"金字招牌"也开始遭遇信任危机,下一个被曝光的,又会是谁? 01 房费均价超700元/天 却遇到拖鞋起球且内有毛发 据网友爆料,该住客向服务员提出异议后,酒店送过来一双崭新的拖鞋,并告知"此类拖鞋酒店是要回 收消毒再使用的"。这起事件不仅引发了网友对酒店卫生状况的广泛讨论,也促使当地卫生监督部门介 入调查。 事件曝光后,网络舆论迅速升温,网友观点呈现明显分歧。 据该网友透露,涉事万豪酒店房间日常均价超过700元,然而捆绑拖鞋的纸带上仅标注"为防滑倒,请勿 将拖鞋穿入浴室或者公共区域",对拖鞋是否为一次性或可循环使用只字未提。 对此,酒店负责人解释称,酒店从未将拖鞋标注为一次性用品,因此回收清洗和循环利用属于正常操 作,并声称其有规范的清洗消毒流程,类似于床单、被套等布草的"一客一换"标准。 次日,涉事酒店相关负责人承认,出于环保考量,该酒店拖鞋在消毒清洗后确实会循环使用2-3次。同 日, ...
美豪丽致酒店吴传俊:十七载酒店春秋,书写“如沐春风”的温度传奇
Cai Fu Zai Xian· 2025-09-23 07:20
Core Insights - The article highlights the career journey of Wu Chuanjun, who has risen from a front desk position to become the general manager of Meihua Lizi Hotel, demonstrating dedication and passion for the hospitality industry [1][3]. Career Development - Wu started his career in 2008 at the front desk and has been involved in the establishment of three new hotels over 17 years, focusing on project planning that aligns with local customer characteristics [3]. - As the regional academy director, he has trained 13 new hotels and developed personalized training programs, successfully increasing the monthly training completion rate from 80% to 100% [3]. - Wu's team has implemented a hands-on teaching approach, leading to a rapid improvement in service quality [3]. New Store Performance - The Meihua Lizi Hotel in Xi'an, which opened in December 2024, saw significant performance improvements under Wu's management, with occupancy rate (OCC) rising from 68.99% to 81.64%, average daily rate (ADR) increasing by 10%, and revenue per available room (RevPAR) up by 23% [6]. - The hotel achieved a budget completion rate of 104% in August and received a high satisfaction rate of 98.47%, meeting all "ten quality prohibitions" [6]. Management Strategies - Pricing management involved a comprehensive review of the pricing system across all channels, allowing for flexible adjustments based on seasonality and customer type, resulting in an ADR increase of over 8% [8]. - Quality improvement measures included strict adherence to "ten quality prohibitions" and a daily inspection mechanism, leading to a satisfaction rate increase to 98.47% within a month [8]. - Team building initiatives such as the "Star Dragon Plan" training program were implemented to enhance skills and leadership among staff, fostering team cohesion through regular outdoor activities [8]. - Marketing innovations included weekly live broadcasts on Douyin and short video promotions, increasing online booking proportions from 30% to 40% [8]. Future Plans - The hotel aims to diversify its offerings beyond core accommodation by developing unique dining experiences and multifunctional meeting spaces, creating a "lodging + meetings + dining" model [11]. - Service strategies will focus on a blend of standardized and customized services to enhance guest experiences [11]. - Sales efforts will leverage multiple online platforms for increased visibility and conversion, while also targeting business clients with special offers [11]. - The hotel plans to establish itself as the second academy hotel in the region within six months, supporting local talent development [11]. Industry Insights - Wu emphasizes that the future of the hospitality industry lies in service excellence rather than price competition, advocating for a culture of service that benefits both guests and investors [14]. - The Meihua Lizi Hotel brand has expanded to over 500 locations, with many managers like Wu committed to maintaining a service-oriented ethos [14].
万豪酒店的“一次性”拖鞋,会是谁的“下一次”?
Xin Jing Bao· 2025-09-23 06:26
此报道一出,网友们纷纷展开热议。有人认为酒店拖鞋使用一次就扔太过浪费,回收利用无可厚非,有 人认为花高价住酒店买服务,竟然连一次性拖鞋都被"减配"。这场争议的焦点在于大众普遍默认的"一 次性"拖鞋究竟能不能够二次利用? 据报道,有业内人士表示,部分经济型酒店可能使用薄款一次性拖鞋,用后即弃。但不少高端酒店确有 回收清洗后多次使用的情况,一般为使用三次,不同品牌要求不同。可见,酒店的拖鞋并非都是一次性 的。 但是,循环利用的酒店拖鞋,使用后起毛的鞋面、开线的缝隙等地方极易藏匿污垢和细菌,必须保证彻 底消毒清理。 此次,万豪酒店所谓"环保成本政策"的合理性也值得怀疑。有记者通过调研发现,一次性拖鞋的成本最 低仅约0.3元,而酒店负责人所说的"可循环使用"拖鞋则需要承担清洗、消毒和质检等费用,这样看 来,拖鞋是否做到一客一换便十分值得怀疑了。 据上游新闻报道,9月21日,有住客在网上反映江苏常州万豪酒店循环使用一次性拖鞋,肉眼可见拖鞋 已经起球还粘着睫毛。 对此,涉事酒店承认,出于环保可循环考量该类拖鞋会回收消毒后复用,且强调拖鞋未标注"一次性用 品"。目前,常州市卫生监督所及新北区卫生监督所已介入调查。万豪总部回 ...
建银国际:内地国庆黄金周将推动短期零售销售增长
智通财经网· 2025-09-23 02:38
Core Viewpoint - The report from Jianyin International highlights that the upcoming National Day Golden Week in China will significantly boost short-term consumption, particularly benefiting sectors such as tourism, dining, beverages, outdoor sports, and gold-related businesses [1] Group 1: Impact on Sectors - The Golden Week is expected to drive retail sales growth, with a notable increase during the overlapping period of the Mid-Autumn Festival and National Day in 2025, from October 1 to 8 [1] - Key sectors poised to benefit from the consumption surge include tourism, hospitality, retail, dining, jewelry, ready-to-drink beverages, and outdoor sports, driven by rising demand for services, cultural experiences, and leisure activities [1] Group 2: Policy Support - Recent national service consumption boosting policies and regional initiatives are anticipated to extend the consumption growth during the holiday period, creating short-term investment opportunities in the market [1]
酒店品牌与业主,为何总在“新婚之夜”分手?
Hu Xiu· 2025-09-23 02:13
近日,都喜酒店集团一纸声明,宣告与杭州径山都喜泰丽汤泉酒店的合作戛然而止。这家耗时五年打 磨、尚未正式启幕的酒店,竟在亮相前夜悄然"分手"。放眼行业,类似"临门换牌"甚至"开业即撤牌"的 现象屡见不鲜。这背后,究竟是酒店业主的短视,还是酒店品牌的无奈? 一、五年长跑,"新婚"未满月即闪离 近日,都喜酒店集团发布声明,集团与杭州径山都喜泰丽汤泉酒店的管理合作已于2025年9月6日正式终 止。 声明表示:自即日起,该酒店不再隶属于都喜酒店集团旗下品牌,无权以"都喜泰丽"或本集团任何关联 品牌名义开展线上及线下宣传、预订、销售等经营活动。该酒店此后一切经营行为均与都喜酒店集团无 关,相关法律责任由其自行承担。如该酒店存在冒用都喜品牌名义从事商业活动之行为,集团将依法追 究其法律责任 据了解,杭州径山都喜泰丽汤泉酒店于今年8月正式开业,位于杭州西北角,毗邻千年古刹径山寺和五 千年历史的良渚古城,拥有占地1200亩的原生竹林和稻田,耗时五年时间打造,是时隔11年后,继广州 都喜泰丽温泉度假酒店在国内仅有的第二家分号,不成想"结婚一个月便闪离"。目前,携程平台该酒店 无法预订,页面显示"酒店歇业中,将于2026-01-0 ...
常州万豪酒店回应循环使用拖鞋:具体情况正在调查
Zhong Guo Xin Wen Wang· 2025-09-22 23:41
本文为转载内容,授权事宜请联系原著作权人 常州万豪酒店回应循环使用拖鞋:具体情况正在调查 中新经纬版权所有,未经书面授权,任何单位及个人不得转载、摘编或以其它方式使用。 关注中新经纬微信公众号(微信搜索"中新经纬"或"jwview"),看更多精彩财经资讯。 中新网9月22日电(左雨晴)9月20日,有网友发帖反映,江苏常州一家万豪酒店提供的白色拖鞋明显起 球,鞋内还有毛发,质疑这些拖鞋被重复使用。21日,涉事酒店相关负责人向媒体承认,出于环保考 量,该酒店拖鞋经消毒清洗后会循环使用2-3次。同日,常州市卫生监督所介入调查,并表示要先判定 酒店拖鞋是否为一次性用品。 22日,江苏常州万豪酒店向中新网记者表示,具体情况正在调查,如果有结果将进行官方发布。 此外,记者询问北京、上海等地多家万豪酒店,工作人员均表示酒店提供的是一次性拖鞋,不会重复使 用。一工作人员称,如果消费者介意,可帮忙备注需求,在入住前再仔细检查一遍。 公开信息显示,万豪国际酒店集团作为国际酒店管理公司,旗下拥有丽思卡尔顿、瑞吉等30多个酒店品 牌。万豪集团官网显示,常州万豪酒店设有263间全景客房,"每间客房均配备先进的设施设备"。(完) 来源: ...
国际连锁酒店品牌排行揭晓,锦江旗下丽芮、凯里亚德、康铂如何突围?
Sou Hu Cai Jing· 2025-09-22 19:48
Core Insights - The global hotel industry is witnessing significant changes, with Jin Jiang International Group ranking second globally and first in China according to the 2024 "Top 205 Global Hotel Groups" list by HOTELS magazine [1] - Jin Jiang Hotels (China) is leveraging a refined brand matrix to cater to diverse market needs and investment preferences, focusing on three key brands: Radisson RED, Kyriad, and Campanile [1] Radisson RED - Radisson RED targets the high-end lifestyle segment, appealing to Gen Z and emerging middle-class consumers who seek emotional value, design, and immersive cultural experiences [2][3] - The brand emphasizes a unique positioning as a lifestyle destination, integrating local culture into modern design, with each hotel reflecting its locality [3] - The product concept "Room + X" enhances the traditional lodging experience by offering a multifaceted space that includes social, artistic, dining, and fitness elements [5] - Investment potential is strong, with a room cost of 180,000 to 200,000 RMB and an average room rate of 800 to 1,000 RMB in prime locations, with a payback period of 4 to 5 years [5] Kyriad - Kyriad is positioned as an international mid-range business hotel brand, focusing on local market needs while maintaining international standards [6][7] - The brand has rapidly expanded in China, with over 560 locations expected by the end of 2024, indicating strong market acceptance [7] - The V3.0 product version offers five core experiences: sleep quality, health, intelligence, environmental sustainability, and exploration, enhancing guest engagement [9][10][11][12] - The investment model is characterized by stability and efficiency, with a total cost of 95,000 to 100,000 RMB per room and a payback period of approximately 3.4 years [13] Campanile - Campanile, also from the Louvre Hotels Group, targets the mid-range market with a focus on flexibility, style, and operational efficiency [17][18] - The brand is designed as a "city living room," appealing to young business travelers who value quality and cost-effectiveness [18] - The product design is adaptable, offering various investment models to suit different property conditions, enhancing operational viability [24] - The investment cost is approximately 85,000 RMB per room, with a payback period of around 3 years, making it attractive for investors seeking quick returns [24] Conclusion - Jin Jiang Hotels (China) has established a comprehensive brand pyramid with Radisson RED for high-end markets, Kyriad for mid-range business travelers, and Campanile for flexible mid-range solutions [25] - Each brand benefits from Jin Jiang International Group's robust platform, including a vast membership base, supply chain management, operational expertise, and financial support, making them viable options for hotel investors [26]
五星级酒店的“金字招牌”,被一双拖鞋砸了?
凤凰网财经· 2025-09-22 13:45
Core Viewpoint - The recent incident involving a Marriott hotel in Changzhou, Jiangsu, where a guest found unsanitary slippers, has sparked widespread public concern and debate about hygiene standards in high-end hotels, raising questions about consumer trust in the hospitality industry [2][5][11]. Group 1: Incident Details - A guest at a Marriott hotel discovered that the provided slippers were worn and had hair on them, leading to suspicions of their reuse [2][5]. - The hotel staff admitted that slippers are cleaned and reused 2-3 times for environmental reasons, which contradicts the expectation of single-use items in high-end accommodations [5][11]. - The local health supervision department has initiated an investigation to determine if the hotel's practices comply with hygiene regulations [5][11]. Group 2: Public Reaction - Online reactions to the incident are divided; some view it as an industry norm, while others criticize the hotel for prioritizing cost savings over hygiene [6][11]. - There is a call for transparency regarding the cleaning and reuse of items like slippers, with some consumers stating that if proper disinfection is ensured and communicated, they might accept reused items [6][11]. Group 3: Marriott's Business Context - Marriott International, which has a significant presence in China, is facing challenges in its operations, particularly in the Greater China region, where key performance indicators like RevPAR and ADR have shown declines [9][12][16]. - The company reported a global revenue increase of 5% in Q2 2025, but the performance in the Greater China market remains weak, with RevPAR down by 0.5% and ADR down by 0.9% [12][16]. - Amidst these challenges, Marriott is also planning to lay off 833 employees, indicating ongoing operational difficulties [17].
五星级酒店的“金字招牌”,被一双拖鞋砸了?
Feng Huang Wang Cai Jing· 2025-09-22 12:52
Core Viewpoint - A recent incident involving a Marriott hotel in Changzhou, Jiangsu, has raised concerns about hygiene standards in high-end hotels, as a guest discovered used slippers with hair and pilling, leading to public outrage and an investigation by local health authorities [1][3][4]. Group 1: Incident Details - The hotel charges an average room rate exceeding 700 RMB per day, yet the slippers provided were found to be unsanitary, prompting the guest to question their cleanliness [3]. - The hotel staff claimed that slippers are cleaned and reused, which was not clearly communicated to guests, violating hygiene regulations that require proper cleaning and disinfection of reusable items [3][11]. - Following the incident, the hotel admitted that slippers are reused 2-3 times for environmental reasons, which has sparked a debate about the balance between cost-saving and hygiene [4][11]. Group 2: Public Reaction - Online discussions revealed a divide among netizens, with some viewing the incident as an industry norm while others criticized the hotel for prioritizing cost over cleanliness [4]. - Complaints against Marriott have been accumulating, with over 1,000 grievances reported on consumer platforms, highlighting issues such as hygiene standards and customer service [8]. Group 3: Company Background and Performance - Marriott International, a leading hotel group with 1.667 million rooms, has faced challenges in the Chinese market, which is its second-largest market globally [10][11]. - In Q2 2025, Marriott's global hotel revenue grew by 5% to $6.74 billion, but its performance in Greater China showed a decline, with RevPAR down 0.5% and ADR down 0.9% [12][14]. - The company is also planning to lay off 833 employees in early 2025, indicating ongoing operational challenges [14].
国家公园法将施行;五年来高排放车辆淘汰近两千万辆丨碳中和周报
2 1 Shi Ji Jing Ji Bao Dao· 2025-09-22 12:24
Group 1: National Park Law Implementation - The first National Park Law in China will take effect on January 1, 2026, aiming to protect representative natural ecosystems and promote sustainable use of natural resources [2] - The law establishes a legal framework for a national park system, emphasizing strict protection and integrated management of natural resources [2] - It encourages public participation in conservation efforts and aims to foster awareness of ecological protection among the public [2] Group 2: High-Emission Vehicle Elimination - The Ministry of Ecology and Environment announced that nearly 20 million high-emission vehicles will be eliminated during the 14th Five-Year Plan period [3][4] - Significant reductions in PM2.5 concentrations are targeted, with expected decreases of 18%, 10%, and 20% in key regions by 2024 compared to 2020 levels [3] - The campaign includes comprehensive measures such as coal management and pollution source tracking, achieving notable progress in water and soil protection [4] Group 3: Carbon Market Development - As of September 18, 2025, China's carbon market has seen a cumulative transaction volume of 714 million tons and a total transaction value of approximately 49.96 billion yuan [5][6] - The establishment of a regulatory framework for carbon trading is underway, supporting China's climate change initiatives [5] - The carbon market is recognized as a key mechanism for achieving carbon peak and carbon neutrality goals [6] Group 4: Climate Change and Industry Restructuring - The year 2024 is projected to be the first year to exceed the 1.5°C temperature threshold set by the Paris Agreement, indicating a concerning trend in global warming [7][8] - Experts emphasize the need for intensified emission reduction efforts to meet climate targets and ensure sustainable development [7][8] Group 5: Renewable Energy Consumption in Inner Mongolia - Inner Mongolia has issued a notification to optimize the mechanism for renewable energy consumption, focusing on both mandatory and voluntary consumption [9] - The initiative aims to enhance green electricity consumption and promote the integration of renewable energy with industry [9] Group 6: Low-Carbon Initiatives and Events - The "Low-Carbon China Tour" and Climate Action Week series of events were launched to showcase China's efforts in energy transition and public engagement [10][11] - The events highlight the role of enterprises like Southern Power Grid in promoting green development and their participation in international climate discussions [10][11] Group 7: Clean Energy Expo in Shandong - The 2025 Shandong Clean Energy Industry Expo was held to facilitate innovation and collaboration in the clean energy sector [13][14] - The event aims to strengthen partnerships between enterprises and research institutions to support the region's energy transition [13][14] Group 8: Sustainable Strategy by Yinyu Water Zhongtian - Yinyu Water Zhongtian has set a net-zero target for 2040 and aims to achieve various sustainability goals by 2030 [15][16] - The strategy includes low-carbon construction, climate risk adaptation, and waste management initiatives to promote a circular economy [15][16]