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酒店OTA运营技巧:差评来了怎么办?教你用"黄金回复法"把差评变好评
Sou Hu Cai Jing· 2026-02-08 23:21
第三步:说明原因(可选) 如果问题确实有客观原因,可以简要说明,但不要甩锅。"当天恰逢满房,客房部确实有些忙乱,但这 不能成为服务不到位的借口。" 收到差评的那一刻,是不是让你血压飙升?"明明我已经尽力了,为什么客人还是不满意?" 但作为专业的酒店运营者,你必须明白一个道理:差评不是敌人,而是机会。 一个差评,如果处理得当,不仅能挽回这个客人的信任,还能让其他潜在客人看到你解决问题的态度和 能力,甚至能把差评转化成好评。 我来教你一套 "黄金回复法" ,分5步走: 第一步:情绪共情 先站在客人的角度,承认他的感受。"看到您的评论我们非常难过,没能让您满意是我们工作的失职, 真诚向您道歉。"——千万不要辩解,不要说"您误会了""其实是您的问题"。 第二步:承认问题 明确指出具体的问题。"您提到的房间卫生问题,我们确实没有做到位,这是我们的疏忽。"——坦诚比 辩解更能赢得信任。 【爆款文案】 第四步:给出解决方案 "我们已对当班员工进行了培训,并加强了卫生检查制度。如果您愿意再给我们一次机会,下次入住请 联系我,我会亲自为您安排房间,并送上欢迎水果。" 第五步:承诺改进 "我们会以此次差评为警醒,全面提升服务质量 ...
好消息!石景山首钢园也能领结婚证啦!
Bei Jing Ri Bao Ke Hu Duan· 2026-02-08 11:19
Group 1 - The marriage registration service window at Shougang Park will officially open on February 13, 2026, providing convenient access for employees of resident companies and nearby residents to register their marriages [1][6] - The registration location is at the second floor of the Party-Mass Service Center, west side of Liugonghui Shopping Mall in Shougang Park, with operating hours on Fridays from 10:00 AM to 3:00 PM, excluding a lunch break from 12:00 PM to 1:00 PM [3] - Couples who register on the opening day will have a chance to receive a special gift, a Year of the Horse mascot, for the first four successful registrations [6] Group 2 - Shougang Park is characterized by a unique blend of industrial aesthetics and modern romantic elements, making it a new urban landmark with visually striking backdrops such as the three blast furnaces and the ski jump [9] - The park features a vibrant atmosphere, showcasing a new urban lifestyle that harmonizes hard industry with contemporary trends, providing a picturesque setting for romantic encounters [11]
月薪3万,春节住不起汕头亚朵
虎嗅APP· 2026-02-08 03:07
Core Viewpoint - The article discusses the unexpected surge in hotel prices in Shantou during the upcoming Spring Festival, highlighting the significant increase in demand and the emotional value associated with the region's cultural experiences [4][12][17]. Group 1: Hotel Price Surge - Hotel prices in Shantou have skyrocketed, with some listings reaching as high as 3,400 yuan per night, surpassing even traditionally expensive destinations like Sanya [5][12]. - The increase in hotel bookings for Shantou during the Spring Festival has seen a staggering year-on-year growth of 186%, with neighboring cities like Jieyang and Chaozhou also experiencing significant increases of 162% and 135%, respectively [12][13]. - The overall hotel supply in the region is insufficient to meet the surging demand, leading to a mismatch in infrastructure designed for regular business travel rather than peak holiday tourism [29][34]. Group 2: Emotional and Cultural Value - The rising hotel prices reflect a deeper emotional value associated with the unique cultural experiences offered in Shantou, contrasting with the diminishing festive atmosphere in major cities [18][20]. - The influx of tourists seeking authentic cultural experiences, such as traditional performances and local cuisine, has created a scarcity of accommodations, driving prices higher [21][24]. - The presence of returning expatriates and local business owners during the holiday season further intensifies the competition for hotel rooms, as they are less sensitive to price increases [25][28]. Group 3: Visitor Experience and Recommendations - Despite the high prices, the quality of service and overall visitor experience may not meet expectations, with local residents advising against visiting during peak times due to long wait times and subpar service [35][36]. - To mitigate costs, visitors are encouraged to consider accommodations in surrounding areas or smaller towns, where prices are more reasonable and authentic cultural experiences can be found [38][39]. - Alternative destinations like Zhanjiang are suggested for those seeking similar cultural experiences without the inflated prices associated with Shantou during the Spring Festival [40][43].
就该枕着花香入眠!在昆明,一不小心住进“世外桃源”了……
Xin Lang Cai Jing· 2026-02-07 19:44
来昆明过年 春城的年味 是海鸥与花海交织的芬芳 是滇池畔暖阳轻抚的温柔 是"枕花入眠"间流淌的诗意 执一束春花 染上一整年的喜气 许下"春和景明,岁岁安康"的心愿~ 2026 [神骏踏春至 昆明过花年] 2026 春城正月旅游 指南 (2 (13) 住进春城温柔里 昆明的春节 就该枕着花香入眠! 这些藏在花海旁的特色民宿、酒店 推窗即见缤纷花景 部分临滇民宿还能远眺红嘴鸥群 春节已布置好年味装饰 原木风、田园风多种风格可选 老板贴心准备本地游玩攻略 慢下来感受春城的温柔 沉浸式解锁花漾新年 20 【】翠湖老街片区 01 昆明翠湖宾馆 地 址:云南省昆明市五华区翠湖宾馆 出行路线:公交119路、1路到青云街站步行14米;地铁5号线华山西路站D 出口步行349米;酒店A、B座有停车场。 周边景区:翠湖公园、云南陆军讲武堂历史博物馆、云南起义馆 ·TIME 2026·55 神骏踏春至 昆明过花年 昆明文旅 BRAND 枕花八眠 02 昆明君悦酒店 ♀ 翠湖老街片区 址:云南省昆明市盘龙区崇礼街1号东风广场 地 出行路线:地铁1号线/2号线/3号线 步行距离300米;塘子巷地铁6号线步行距离550米;酒店停车场位于酒 ...
印度首富弟弟被指同爱泼斯坦私密交往多年,对方献上“瑞典金发女郎”
Xin Lang Cai Jing· 2026-02-07 15:37
Core Viewpoint - The recent release of documents related to Jeffrey Epstein has revealed his extensive connections with high-profile individuals, including Anil Ambani, a prominent Indian billionaire, and has raised significant concerns regarding the implications for Indian politics and society [1][2][9]. Group 1: Epstein's Connections - Epstein maintained a vast business and social network even after his 2008 conviction for soliciting minors for prostitution, extending his influence beyond the United States [2]. - He invested considerable effort in building relationships with the Ambani family, specifically purchasing books to understand their history and internal conflicts [2][4]. - Anil Ambani, who faced significant financial difficulties after the split of the Reliance Group, received support from Epstein during his career downturn [2][4]. Group 2: Communication with Anil Ambani - Epstein's correspondence with Anil Ambani began in early 2017 and continued until shortly before Epstein's arrest in 2019, discussing various topics including international affairs and potential business collaborations [5][7]. - The two planned to meet in Paris in 2017, but the meeting did not occur; however, they did meet in New York shortly before Epstein's arrest [7][19]. Group 3: Political Implications - Anil Ambani appeared to act as an intermediary for the Indian government in facilitating meetings with U.S. officials, including Jared Kushner and Steve Bannon, ahead of Prime Minister Modi's visit to the U.S. [10][11]. - Epstein's emails suggested that Modi followed advice to enhance his image in the U.S. by engaging in public displays during his visit to Israel, which has sparked outrage in India [13][14]. - The revelations have led to political turmoil in India, with opposition parties demanding explanations from the government regarding Modi's connections to Epstein [19].
山西这家五星级酒店再被骨折拍卖!“中国前首富”打造的24处房产……
Sou Hu Cai Jing· 2026-02-07 11:50
太原富力万达文华酒店被搬上了拍卖平台。 根据京东司法拍卖信息,位于太原市解放路169号1幢一层至二十层以及地下一层、地下二层、四层夹层、四层管道夹层共计24处房产,面积共52425.45平 方米,2026年1月26日10时至2026年1月27日10时止(延时的除外)在京东司法拍卖平台上。 世界晋商网注意到, 此地正是太原富力万达文华酒店。 1、接近半价出售,起拍价较首次再降2700多万 官网显示,太原富力万达文华酒店于2021年开业,位于太原北城中心商务核心区。毗邻万达广场、龙潭公园、邻近晋商博物院、柳巷、钟楼街等热门景 点,交通便利。 值得一提的是,2025年9月8日,长沙高端酒店富力万达文华酒店资产被湖南骊驰咨询管理有限公司(以下简称"湖南骊驰")以5.138亿元起拍价成功拍 下。 股权穿透,湖南骊驰或与山西煤老板张月胜有关。 企查查显示,湖南骊驰成立于2025年3月31日,注册资本200万元,由北京骊驰咨询管理有限责任公司(以下简称"北京骊驰")百分百持股。后者由张跃龙 持股98%。 在此前,太原富力万达文华酒店已于2026年1月26日拍卖,最终因无人报名而流拍。当时起拍价约2.874亿元,本次拍卖起拍 ...
月薪3万,春节住不起汕头亚朵
36氪· 2026-02-07 01:10
Core Viewpoint - The article discusses the significant increase in hotel prices in Shantou during the Spring Festival, highlighting the surprising demand and the underlying factors driving this price surge [4][5][18]. Group 1: Price Surge and Demand - Hotel prices in Shantou have skyrocketed, with some hotels charging up to 3,400 yuan per night, leading to shock among potential visitors [8][10]. - The number of hotel bookings in Shantou for the Spring Festival has increased by 186% year-on-year, significantly outpacing traditional tourist destinations like Sanya, which saw a 112% increase [18][20]. - The collective rise in hotel prices across the region indicates a shift in market dynamics, driven by both local demand and external factors [24][25]. Group 2: Emotional and Cultural Factors - Shantou has become a desirable destination due to its rich cultural heritage and festive atmosphere, contrasting with the diminishing festive spirit in major cities [27][32]. - The unique emotional value associated with the traditional celebrations in Shantou has made hotel accommodations a scarce resource, leading to increased prices [33][34]. - The influence of social media and short video platforms has amplified the appeal of Shantou's cultural experiences, further driving demand [35][36]. Group 3: Supply Constraints - The hotel supply in Shantou is insufficient to meet the surging demand, with the region's GDP of approximately 800 billion yuan indicating limited capacity for high-end accommodations [45]. - Unlike Sanya, which has a robust inventory of luxury hotels, Shantou lacks sufficient international standard hotels, exacerbating the price inflation [49][50]. - The existing hotel infrastructure is primarily designed for business travel rather than the peak tourist influx during the Spring Festival [51]. Group 4: Visitor Experience and Recommendations - Despite high prices, the quality of service and overall visitor experience in Shantou has not improved correspondingly, leading to local dissatisfaction [54][56]. - Visitors are advised to consider accommodations in surrounding areas to avoid high prices while still enjoying the cultural festivities [62][66]. - Alternative destinations like Zhanjiang are suggested for those seeking similar cultural experiences without the inflated costs associated with Shantou during peak season [67][71].
从规模引领到品牌引领 亚朵见野品牌发布
Zheng Quan Ri Bao Wang· 2026-02-06 13:18
Core Viewpoint - Atour (NASDAQ: ATAT) has announced a three-year strategy titled "Chinese Experience, Brand Leadership," which includes the independent branding of its hotel 4.0 version as "Atour Jianye" [1][2] Group 1: Strategic Development - The hotel industry is shifting from "scale" to "content," with consumers preferring hotels that enhance comfort and emotional value [1] - "Atour Jianye" is positioned as a pioneer in lifestyle hotels, focusing on humanistic care and spiritual residence within standardized efficiency products [1] - The strategic vision of the founder and CEO, Yelv Yin, emphasizes that hotels are not just accommodation but also spaces for sleep and experience [1] Group 2: Market Position and Consumer Insights - Atour has established 2,000 stores and has a membership base of 108 million, indicating a strong market presence [2] - Members are willing to pay a 6% premium for "Atour Jianye," reflecting strong user recognition and data support for the brand's independent commercial potential [2] - The brand aims to explore and integrate local culture, enhancing its unique "Chinese experience" [2] Group 3: Operational Efficiency and Risk Management - "Atour Jianye" benefits from Atour's established supply chain and standardized service systems, ensuring consistent service quality while balancing change and stability [2] - The new brand leverages the existing 108 million member system, validated supply chain, digital operations, and talent development, significantly reducing operational risks and customer acquisition costs [2]
精准锚点细分市场:美豪丽致酒店深耕热门目的地城市
Sou Hu Wang· 2026-02-06 10:02
而对于所有寻求未知惊喜的旅伴,伊犁特克斯的独特文化地貌充满魅力,入住此地的美豪丽致酒店,则 为探索提供了舒适便利的起点。这种以"关系场景"为导向的推荐逻辑,有效降低了消费者的决策成本, 提升了美豪丽致酒店作为专业旅行伙伴的品牌心智。 特色门店作为在地体验的核心载体 在此次推荐中,每一家被提及的美豪丽致酒店都扮演着"城市体验入口"的关键角色。无论是位于玉林、 便于宾客沉浸于充满烟火气夜市生活的美豪丽致酒店,还是坐落于伊犁特克斯、为探索独特八卦城文化 提供绝佳起点的美豪丽致酒店,其价值均超越了住宿本身。 随着消费者旅行决策愈发注重情感联结与场景适配,酒店品牌的市场策略亦需随之进化。春节出行,不 仅是目的地的选择,更是情感关系的共处艺术。基于对当代旅行者与不同旅伴出行时差异化需求的洞 察,美豪丽致酒店通过全国品质门店,为独自沉浸、家庭团圆、朋友欢聚等多样场景,提供与在地气质 深度契合的住宿方案。 从"旅伴关系"切入,重塑酒店选择逻辑 理解"与谁同行",是提升旅行品质的前提。当一人出行追求精神补给时,景德镇的文化静谧成为优选, 坐落于此的美豪丽致酒店,便于宾客从容探访陶瓷艺术的核心场域。当携家带眷渴望温暖体验时,沈阳 ...
卖金砖大赚8000万,红透澳门的“英皇宫殿”彻底没了
阿尔法工场研究院· 2026-02-06 09:38
Core Viewpoint - The sale of 79 kilograms of gold bricks by Emperor Entertainment Hotel Company marks a significant shift in the company's strategy as it exits the Macau gaming business, reflecting the broader trend in the industry towards consolidation and the development of flagship projects [3][9]. Group 1: Sale of Gold Bricks - The gold bricks, weighing 79 kilograms, were sold for 99.7 million HKD (approximately 88.58 million RMB), significantly higher than the initial purchase cost of about 9.4 million HKD, yielding a profit of approximately 80.14 million RMB after costs [3][5]. - The sale price per ounce was approximately 5,032.92 USD, indicating a strategic exit at a high market price, although it did not reach the peak of 5,600 USD per ounce [3][5]. - The proceeds from the sale will be used for future investment opportunities, as the company aims to focus on hotel and rental apartment operations following the cessation of its gaming activities [9]. Group 2: Impact on Business Operations - Emperor Entertainment Hotel Company reported a net loss of approximately 73.12 million HKD for the six months ending September 30, 2025, highlighting ongoing financial challenges despite the profitable sale of gold [11]. - The company’s total revenue for the 2025/2026 mid-term was approximately 336 million HKD, with hotel and rental income slightly increasing to about 158 million HKD, while gaming revenue dropped to about 178 million HKD, accounting for 53% of total revenue [11]. - The cessation of gaming operations is expected to lead to a significant decline in annual revenue, necessitating the exploration of new entertainment and leisure facilities to diversify income sources [11]. Group 3: Debt Crisis and Financial Challenges - Emperor International, part of the Emperor Group, faces a severe debt crisis with cumulative losses of approximately 14.557 billion HKD over six years, primarily due to substantial investments in mainland real estate and a downturn in Hong Kong commercial property [12][13]. - As of March 2025, Emperor International had 16.6 billion HKD in overdue bank loans, raising concerns about its ability to continue operations [12]. - The company has attempted to sell various assets to raise funds, including properties in Guangdong and London, while negotiating with banks for more flexible loan arrangements [15]. Group 4: Transition of Leadership - The transition of leadership within the Emperor Group is underway, with the next generation taking on more significant roles, as seen with the appointments of Yang Zhenglong and Yang Nuosi in key positions [20]. - The group's historical influence in the Hong Kong and Macau entertainment sectors is notable, with a legacy that includes significant contributions to the film and music industries [20].