Core Viewpoint - The incident involving Atour Hotel's use of hospital bed linens has raised significant concerns about hygiene standards in the hotel industry, leading to public outcry and potential reputational damage for the brand [1][2][4]. Company Overview - Atour Hotel, part of Atour Group established in 2013, operates 1,619 hotels with 183,184 rooms and over 89 million registered members as of December 2024 [2]. - By the first quarter of 2025, Atour is expected to have 1,727 hotels and 194,559 rooms, leading the domestic mid-to-high-end hotel sector [2]. - In Q1 2025, Atour reported revenue of approximately 1.906 billion yuan, a year-on-year increase of 29.8%, with adjusted net profit rising by 32.3% to 345 million yuan [2]. Financial Performance - Atour's retail GMV reached 845 million yuan, showing a significant year-on-year growth of 70.9%, indicating a shift towards retail as a key revenue source [2]. - Despite overall revenue growth, core accommodation metrics have declined, with average revenue per available room down by 7.2% to 304 yuan, average daily rate down by 2.8% to 418 yuan, and occupancy rate decreasing by 3.1 percentage points to 70.2% [2]. Industry Context - The hotel industry is facing intense competition, with Atour attempting to leverage a "deep sleep ecosystem" to drive growth [4]. - The incident reflects broader issues in the hotel sector regarding hygiene practices, with previous reports of similar hygiene lapses in other hotel brands [5][12]. - The reliance on outsourced laundry services for bed linens raises concerns about compliance with hygiene standards, as many hotels do not have in-house laundry facilities [6][13]. Regulatory and Management Issues - Experts highlight the need for stricter regulations and oversight in the hotel laundry process to prevent the mixing of hospital and hotel linens, which poses health risks [7][12]. - The incident has prompted calls for improved management practices within hotels to ensure hygiene standards are met consistently [12][13].

南都记者获悉，该协会发布了关于加强布草洗涤管理的自律倡议书。其中指出，"杭州亚朵酒店枕套出 现医疗标签一事引发社会广泛关注，这一事件如同一面镜子，清晰映照出个别酒店在布草洗涤管理上的 严重漏洞，也将医疗布草与普通布草混洗这一问题毫无保留地暴露在公众视野之下，给整个洗染行业敲 响了沉重的警钟。" 倡议提出，各企业务必严格遵守法规标准开展作业，坚决杜绝混洗行为，医疗布草与普通布草必须严格 分开洗涤，要配备独立的洗涤车间、专用的运输工具以及专门的洗涤设备。建立完善的布草分类、分拣 制度，安排专人负责，确保每一件布草都能得到正确处理，从源头消除交叉污染的风险。 网友称发现酒店枕套标签印有医院名字。 杭州洗染行业协会发布关于"亚朵酒店布草事件"的说明称，协会第一时间成立专项工作组，启动严格的 独立核查程序，后续将重点审查涉事企业分拣流程规范性、消毒标准执行情况及合规管理机制有效性。 文中还指出了杭州洗涤行业的规范立场，所有会员企业均承诺严格落实医疗布草与酒店布草实行"分车 间洗涤、分区存放、专车运输"，不同类型布草存放区域保持物理隔断；医疗布草严格按照分类洗涤消 毒，成品还要按照医院感染要求定期进行感官、物理和微生物指 ...

李先峰坦言，在精选服务酒店赛道，真正影响客人体验、决定是否再次入住的，往往不是某一个"惊艳 瞬间"，而是服务细节是否到位。因此，要强调"回归基础"，做好最基本的睡眠、清洁、早餐和服务。 当消费者对"质价比"的关注不断升温，中高端酒店市场成为投资布局的关键赛道。行业报告显示，2024 年国内中高端酒店的签约数量，同比增长约24.6%。 希尔顿集团大中华区及蒙古精选服务型酒店营运副总裁李先峰表示，"绽欣版"酒店的开业，验证了这一 全新产品从设计图纸到落地场景的完整闭环，为行业提供了创新标杆。 以最新开业的重庆渝北中央公园睿海希尔顿花园酒店为例，其延续"核心城市、核心位置、核心商圈"的 选址标准，位于重庆核心板块中央公园片区，以自然主义的设计格调、商务友好的服务设施，多维度诠 释了品牌焕新理念。 李先峰告诉《21世纪商业评论》记者，此前进行了多轮消费者调研，用了超过一年半时间进行打磨，才 推出现在的"希尔顿花园酒店·绽欣版"，每个细节都基于用户反馈进行优化，是系统性的产品升级。 记者/ 谭璐 编辑/ 江一苇 5月底，希尔顿集团旗下的高端精选服务酒店品牌——希尔顿花园酒店宣布，其全新升级的"希尔顿花园 酒店·绽欣版" ...

近日，有网友发帖称，亚朵酒店枕套标签印有医院名字，消息引发热议。记者获悉，6月3日晚，涉事酒 店杭州西溪紫金港亚朵酒店就此事发文致歉称，系洗涤供应商出现严重工作失误，已中止与其合作，并 对所有房间布草进行全面排查。洗涤业方面的业内人士称，很可能是分拣或者配送环节中出现了差错。 而查阅资料显示，今年亚朵其他连锁酒店出现过"毛发花洒" 当事人：入住酒店发现"医院枕套" 据发帖网友描述，她6月2日入住杭州西溪紫金港亚朵酒店后，无意发现枕套上印有"杭州御湘湖未来医 院"的标志，"和亚朵自身'亚朵生活'的标志明显不一样。一开始我以为是和别的酒店混用了，结果仔细 一看是医院。"该网友告诉记者，事发后，该酒店第一时间给她更换了房间并减免了两天房费，她对处 理结果表示满意。 "酒店态度还是很好，向我出示了布草洗涤公司资质许可及酒店洗衣液、漂白剂、柔顺剂的报告。"但该 网友直言："酒店出现医院的布草，本身就是一个重大失误。" 地图显示，杭州御湘湖未来医院位于杭州萧山区，距涉事亚朵酒店约28公里。公开资料显示，该医院是 一家大型民营医疗机构。 涉事酒店：已中止与相关洗涤供应商合作 此事引发热议后，6月3日晚，紫金港亚朵酒店在其官 ...

Core Viewpoint - The recent hygiene issues at Atour Hotels, particularly the discovery of a pillowcase marked with a hospital logo, have raised significant public concern regarding cleanliness and safety standards in the hotel industry [2][4]. Group 1: Hygiene Issues - Atour Hotels faced criticism after a guest found a pillowcase with the logo of a local hospital, leading to worries about hygiene and safety [2]. - The hotel attributed the issue to a serious error by its laundry supplier, which has since been terminated, and stated that a 100% inspection of room linens was conducted [2][4]. - This incident follows a previous hygiene issue in March, where hair was found in showerheads at another Atour location, raising questions about the cleanliness of their facilities [5][6]. Group 2: Industry Practices - The laundering of hotel linens is often outsourced to third-party companies, which can lead to inconsistent hygiene standards due to varying quality among suppliers [3]. - Historical incidents have shown that improper laundering practices can result in serious hygiene violations, such as mixing contaminated linens [3][4]. - The standards for laundering hospital linens are significantly higher than those for hotel linens, increasing the risk of cross-contamination when mixed [4]. Group 3: Business Performance - As of March 31, 2023, Atour operates 1,727 hotels with approximately 190,000 rooms, and has seen a 35% year-on-year increase in registered personal members [5]. - Retail business, particularly the "Deep Sleep Pillow PRO series," has become a significant growth driver, with retail revenue increasing by 126.2% to 2.198 billion yuan in 2024 [7]. - Despite the growth in retail, the core accommodation business is under pressure, with key metrics such as average daily room rate and occupancy rate showing declines [8]. Group 4: Future Outlook - Atour plans to continue expanding its hotel network, with an expectation to open 500 new hotels by 2025, while retail revenue is projected to grow by at least 35% [8]. - The company aims to integrate its hotel and retail operations to enhance cross-consumption opportunities and improve overall service quality [8].

【山东】2025年底前所有三级公立医院提供免陪照护服务 日前，山东省卫生健康委联合省教育厅、省财政厅等6部门出台《山东省医疗机构免陪照护服务工作方 案》（以下简称《工作方案》），规范医疗机构免陪照护服务发展，进一步改善患者就医体验。根据 《工作方案》，2025年底前，山东省所有公立三级医疗机构均能为有需求的住院患者提供免陪照护服 务，鼓励具备条件的公立二级医疗机构积极探索推进。力争到2027年底前，全省二级以上公立医疗机构 均能为有需求的住院患者提供免陪照护服务，患者就医体验和满意度显著提升。 【海南】卫健委通报：游客被不明生物咬伤 据中国铁路昆明局集团有限公司消息，随着越南籍游客赴滇西旅游需求增加，国铁昆明局积极优化列车 开行方案，于6月4日、6月5日临时开行河口北至大理、漾濞的直达旅客列车C4214次，该趟列车于15时 25分从河口北站始发，途经屏边、蒙自、红河、个旧、建水、玉溪等车站，22时37分到达大理站，并于 23时03分终到漾濞站，中途无需中转和换乘。 6月4日，安徽师范大学发布情况通报称，针对6月3日晚网上反映该校"因猥亵被处分的男教师又到保卫 处任职"一事，学校高度重视，第一时间成立调查组，开 ...

Financial Performance - Atour Group reported total revenue of 1.906 billion yuan in Q1, a year-on-year increase of 29.8%, with adjusted net profit of 345 million yuan, up 32.3%, marking it as the fastest-growing company in the sector [2] - Huazhu Group achieved a net profit of 894 million yuan, making it the most profitable company [2] - Jinjiang Hotels experienced a dramatic net profit decline of 81% due to reduced government subsidies and losses from fair value changes of financial assets, making it the most pressured company in terms of performance [2] - Shoulv Hotels saw a revenue decrease of 4.34% to 1.765 billion yuan, yet net profit increased by 18.37% to 143 million yuan, driven by growth in net profits from its core hotel and scenic business [2] Operational Efficiency - Huazhu Group operated 11,685 hotels in Q1, with 45% in the mid-to-high-end segment and a franchise rate of 92%; however, its RevPAR was 208 yuan, down 3.9%, and occupancy rate was 76.2%, down 1 percentage point [3] - Atour Group had 1,727 hotels, with a RevPAR of 304 yuan, recovering to 92.8% of 2013 levels, and an occupancy rate of 70% [3] - Shoulv Hotels had 7,084 hotels, with a RevPAR of 141 yuan, down 4.6%, and an occupancy rate of 61.7%, indicating challenges in pricing power despite rapid network growth [4] - Jinjiang Hotels operated 13,513 hotels, with a RevPAR of 152.65 yuan, down 7.88%, and an occupancy rate of 63.1%, facing significant pressure in its transition to mid-to-high-end markets [4] Industry Trends - The industry is increasingly adopting a high franchise rate and light-asset model as mainstream strategies, while overall operational efficiency is under pressure ahead of the peak travel season [5] - The decline in consumer spending willingness and the loss of competitive vitality among companies are seen as more critical challenges than the current market conditions [5]

Core Insights - The article discusses the decline of once-thriving commercial establishments, highlighting the case of a landmark hotel in Maoming and an old theater in Suzhou, both facing auction due to poor business performance [1][3][4]. Group 1: Decline of Traditional Businesses - The landmark hotel in Maoming has gone through three auctions with a starting price of 58.13 million, yet remains unsold, reflecting a significant drop in its market value [1]. - An old theater in Suzhou, once popular and difficult to access, has also seen a drastic decline in attendance and is now struggling to maintain operations [1][3]. - The decline of these establishments is attributed to rapid technological advancements and changing consumer preferences, leading to a shift towards online platforms and modern facilities [3]. Group 2: Reasons for Decline - The fast pace of technological change has introduced new business models that traditional establishments have struggled to adapt to, particularly in the hotel industry where online booking has become prevalent [3]. - Insufficient innovation within these businesses has led to a failure to meet the evolving expectations of consumers, who now demand higher quality in both service and facilities [3]. - Increased competition from new entrants with unique offerings has further exacerbated the challenges faced by older businesses [3]. Group 3: Opportunities for Revival - The situation of the landmark hotel, despite its current challenges, presents potential opportunities for investors who may see value in repositioning and renovating the property [4]. - Business operators are encouraged to embrace market changes and innovate their strategies, such as creating themed rooms or personalized services to attract customers [4]. - Urban planners are advised to consider the preservation and support of traditional commercial landmarks to revitalize them in the modern context [4].

Core Viewpoint - The incident involving the Atour Hotel in Hangzhou has raised public concerns regarding hygiene management within the hotel industry, particularly for Atour Group, which has faced similar issues in the past [1][5]. Group 1: Incident Overview - A guest at the Atour Hotel in Hangzhou discovered pillowcases marked with "Hangzhou Yuxiang Lake Future Hospital," leading to public scrutiny of the hotel's hygiene practices [1]. - The hotel issued an apology, attributing the issue to a significant error by their laundry supplier, and has since terminated their relationship with that supplier [1]. - The hotel confirmed a 100% inspection of all room linens and provided documentation to reassure guests [1]. Group 2: Company Background - Atour Hotel is a brand under Atour Group, which is listed on NASDAQ with the stock code ATAT [4]. - As of December 2024, Atour Group operates 1,619 hotels with a total of 183,184 rooms and has over 89 million registered members [4]. Group 3: Financial Performance - In Q1 2025, Atour Group reported revenue of approximately 1.906 billion yuan, a year-on-year increase of 29.8%, and an adjusted net profit of about 345 million yuan, up 32.3% [8]. - The adjusted EBITDA for the same period was approximately 474 million yuan, reflecting a growth of 33.8% [8]. - Despite revenue growth, key occupancy metrics showed declines, with average revenue per available room down 7.2% to 304 yuan, average daily rate down 2.8% to 418 yuan, and occupancy rate decreasing by 3.1 percentage points to 70.2% [8].

来源：杭州西溪紫金港亚朵酒店 6月3日，有网友发帖称入住浙江杭州一亚朵酒店时，发现酒店出现了印有医院标签的枕套。针对相关情况，6月3 日晚22点22分，杭州西溪紫金港亚朵酒店发布致歉声明： 对于客人反馈的枕套标签问题，我们向客人和所有关心亚朵的朋友们诚挚道歉！经严格核查，确认问题根源是我 们店自采的洗涤供应商出现严重工作失误，我们已经中止了与这个洗涤供应商的合作。还对所有房间布草进行了 100%全面排查，确认没再发现类似情况。 我们向客人郑重致歉，并第一时间提供了洗涤厂资质文件及布草检测凭证，有幸取得了客人的谅解。我们知道， 这不能掩盖我们在查房环节的疏漏。我们给客人带来了不好的体验，也违背了总部的运营管理规定。我们深刻反 省，会持续强化布草验收标准，坚决把"员工自查、店长复查、质检抽检"的检查要求执行到位。 我们会直面问题、立刻整改，始终将客人的安全、健康置于首位。衷心感谢大家对我们的监督指正。最后再说声 对不起！ 违法和不良信息举报电话：0755-83514034 邮箱：bwb@stcn.com 责编：王璐璐 校对：彭其华 百万用户都在看 重大转变！特朗普，决定撤回！ 重大变数！特朗普发声：不允许！ 利空 ...