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北京经开区“全时智能服务AI+电力营业厅”投运
Core Viewpoint - The State Grid Beijing Yizhuang Power Supply Company has launched a "24/7 AI + Power Service Hall" in the Beijing Economic and Technological Development Zone, integrating various intelligent service facilities to enhance customer experience in electricity service [6]. Group 1: Service Innovations - The service hall features AI guide robots, RPA (Robotic Process Automation) virtual employees, 24-hour intelligent service cabinets, and smart guided filling stations, aimed at providing efficient and convenient service for over 1,000 high-voltage electricity enterprises and nearly 130,000 residents [6]. - The AI guide robot "Jing Xiaodian" assists customers in handling high-frequency tasks such as bill payments and policy inquiries, as well as more complex services like business expansion applications [10]. - The RPA intelligent clerk operates 24/7, automatically generating standard contracts and sending electronic invoices to customers' emails, achieving 100% automation in contract issuance [10]. Group 2: Customer Experience Enhancement - The service hall includes a "Code for Quick Response" channel, allowing customers to submit requests or materials via a QR code, which automatically generates work orders, creating a closed-loop system for submission, processing, and feedback [11]. - The intelligent filling station supports both electronic touch and paper handwriting modes, catering to different customer preferences and enhancing the overall service experience [11]. - The integration of intelligent lighting systems further improves usability for customers of various age groups, ensuring a more accessible service environment [11].
国网嘉峪关供电公司:电力大数据赋能当地社会经济高质量发展
作为古丝绸之路上的璀璨明珠,嘉峪关市近年来以工业和旅游为重要抓手,全力塑造文旅融合新名片。在此过程中,国网嘉峪关供电 公司充分发挥电力大数据优势,创新应用场景,为工业和旅游发展注入强劲"数字动能",助力城市高质量发展。 该公司撰写的电力大数据视角下区域经济消费特征研究成功被甘肃省发展和改革委员会主办的期刊收录。该研究从独特的电力能源视 角解码区域经济发展脉络,深入挖掘电力数据支撑下的消费特征,能够帮助相关部门更敏捷地响应市场变化,对优化城市治理具有重要启 示和辅助作用,同时也为政府决策和产业升级提供了科学、可靠的支撑。 "通过分析用电负荷等电力数据的变化,我们能够精准捕捉发展热点,及时识别发展短板,为相关辅助政策的制定提供动态参考。"国 网嘉峪关供电公司业务人员介绍道。 国网嘉峪关供电公司明确了未来发展方向,将持续深化电力数据应用,聚焦两大重点工作,进一步完善经济监测体系,积极探索跨部 门数据共享机制,打破数据壁垒,为发展提供更全面的数据支撑。全面加速新型电力系统建设,不断提升新能源消纳能力,为当地经济绿 色、可持续发展奠定坚实基础。 【责任编辑:王少晨 】 针对部分商圈存在的季节性波动明显、用电增速放缓等发 ...
国网北京电力加大“人工智能+营销服务”创新应用
9月23日,国网北京市电力公司在营销系统稽查模块开发中再添新功能,包括农业生产、居民自用充电设施在内的19类电价异常精准识 别功能全部投入使用,进一步丰富了"三全"(全过程、全环节、全要素)稽查智能防控体系,可以智能识别电价与实际用电性质不符的情 况,为供电人员开展现场稽查提供了精准线索,有力保障国家电价政策的准确执行和用电秩序的规范管理。 t 2017 res plats of Concession C r 11 e with 1 11 and the alle d do � @ (1) ® 同时,国网北京电力针对供电营业厅业务繁忙时段客户咨询量大、延伸精准解答难度高等情况,深度融合行业知识库、大语言模型、 多模态视觉大模型等人工智能技术,结合语音识别、语音合成和人脸识别等功能,构建了涵盖9个智能体、4个应用场景的营业厅智能辅助 服务系统。目前,该系统已在国网北京城区、丰台、石景山、房山等供电公司营业厅开展试点应用。 【责任编辑:王少晨 】 国网北京城区供电公司崇文营业厅人员应用智能辅助服务系统,为客户办理用电业务。单玉婧/摄 国网北京电力依托人工智能平台,研发"三全"稽查电价异常精准识别应用,构建了19类 ...
国网金昌供电公司:“电费减负”释放满满实惠
Core Viewpoint - The article highlights the successful energy efficiency diagnosis and optimization efforts by the State Grid Gansu Electric Power Company, which helped a local wood processing factory significantly reduce its electricity costs through targeted interventions [1][3][5]. Group 1: Company Actions - The State Grid Gansu Electric Power Company initiated a "customer visit" energy efficiency diagnosis campaign to assist local businesses in managing high electricity costs during peak summer usage [3]. - A dedicated team, including customer managers and technical specialists, conducted one-on-one visits to small and medium-sized enterprises to assess their electricity usage and identify inefficiencies [3][4]. - The team discovered that the wood processing factory had a power factor consistently below 0.85, indicating significant reactive power losses, which contributed to inflated electricity bills [3][4]. Group 2: Solutions Implemented - The team developed a customized optimization plan for the factory's reactive power compensation system, adjusting its parameters to dynamically match the load requirements of the machinery [4]. - The plan included replacing aging capacitors to ensure stable operation of the compensation system, with adjustments made during off-peak hours to minimize disruption to production [4][5]. - Post-implementation, the factory's power factor improved to 0.95, leading to a reduction in monthly electricity costs from approximately 12,000 yuan to over 9,000 yuan, saving nearly 3,000 yuan per month [5]. Group 3: Ongoing Support and Impact - The company provided a "Energy Saving and Electricity Use Guide" to educate factory employees on reactive power compensation and peak load management techniques [5]. - Continuous follow-up visits and monitoring of electricity usage were established to ensure sustained energy savings and address any future issues [5]. - Overall, the company has assisted over 50 local enterprises in reducing their electricity costs by an average of over 15% through various energy efficiency measures [5].
祁连深处牧歌悠扬——苏里乡通大网电一周年记
Core Insights - The development of Su Li Township is significantly accelerated with the extension of the power grid, providing reliable electricity to 454 households and 1,627 residents before the National Day holiday in 2024 [2][3][9] Infrastructure Development - The State Grid Qinghai Electric Power Company initiated the power grid extension project in Su Li Township, which was previously reliant on off-grid solar power [2] - Construction involved overcoming challenging terrain, with 132 electric poles erected and a 35 kV transmission line established over 40 kilometers [2] Economic Growth - The establishment of collective industries in Su Li Township includes a unique café, organic product sales, and a live-streaming area, contributing to local economic diversification [3][4] - The average income per village reached 156,800 yuan, reflecting a year-on-year increase of 2.12% [5] Technological Integration - The township is advancing towards digital and intelligent livestock farming, with a total of 129,000 cattle and sheep, and five smart barns equipped with tracking devices for livestock [5] - The local power company is actively educating residents on energy conservation and the use of smart technology for managing electricity [6] Environmental Protection - The power company employs drones and infrared temperature measurement tools for safety inspections, ensuring the protection of both electrical infrastructure and the local ecosystem [6][7] - The ecological safety barrier is reinforced, contributing to sustainable development and the preservation of the natural environment [9]
国网延平区供电公司:“电保姆”贴心服务景区 助力国庆“旅游红”
下阶段,国网延平区供电公司将持续聚焦 "双节" 用电保障,一方面扩大宣传覆盖,深入更多景区、民宿、商 户推广智能电表预警、远程监测等服务;另一方面组建24小时应急队伍,提前巡检供电线路与设备,足额储备应 急供电物资,以"满格电力"为旅游产业"升温"提供可靠支撑,助力地方旅游经济高质量发展。 供电员工向游客服务中心工作人员开展安全用电宣传。林琳/摄 中秋遇国庆,出游正当时。为守护"双节" 期间景区用电安全,给游客营造安心环境,9月24日,国网福建电 力(延平)"双满意"共产党员服务队走进辖区重点景点旅游服务中心,开展安全用电宣传并推广用电监测工具, 以"科技 + 服务"模式为节日用电保驾护航。 活动现场,供电员工发放安全用电宣传手册,结合景区游客集中、用电负荷高的特点,用通俗语言剖析近期 典型用电安全事故,讲解超负荷用电引发的线路过热、设备损坏甚至火灾等危害,还手把手传授"快速切断电 源""初期火情扑救要点"等应急处置方法,确保工作人员听得懂、用得上。同时,供电员工演示用电巡检 APP操 作,指导工作人员通过手机实时查看设备电流、电压数据,借科技提升隐患排查效率。 围绕辖区景点用电高峰隐患防范重点,供电员工还科 ...
国网文水县供电公司:践行新时代“枫桥经验” 提升群众用电满意度
Core Viewpoint - The company has successfully explored and implemented a new grassroots governance path with electric power characteristics, enhancing service quality and public satisfaction while contributing to the construction of a harmonious society [1][5]. Group 1: Party Leadership and Grassroots Governance - The company emphasizes the core leadership of the Party, implementing innovative methods such as "Party members entering grids and organizations taking root" [3]. - A youth service team was established to work closely with local Party branches, addressing community issues and improving service delivery [3]. - Regular joint meetings have been held to resolve various public demands, enhancing the effectiveness of grassroots governance [3]. Group 2: Multi-Party Collaboration and Dispute Resolution - A three-tiered response system for dispute resolution has been established, including rapid response at the grid level, precise mediation, and dedicated task forces for complex issues [4]. - Grid staff conduct regular visits to address minor issues promptly, preventing conflicts from escalating [4]. - A specialized task force has been created to handle significant disputes, ensuring user satisfaction through transparent processes [4]. Group 3: Proactive Service and Community Satisfaction - The company has shifted from a reactive to a proactive service model, enhancing customer satisfaction through various initiatives [4]. - Collaborations with local committees have been initiated to promote safe electricity use and assist vulnerable populations [4]. - The company employs big data to identify at-risk users and offers support for payment plans, reducing the financial burden on the community [4]. - Initiatives such as customer open days and direct engagement with users have been implemented to gather feedback and respond to electricity needs [4]. Group 4: Future Directions - The company plans to continue deepening the implementation of the "Fengqiao Experience," aiming to refine the service model that ensures local issues are addressed within the community [5]. - The goal is to contribute more to social harmony and rural revitalization through innovative electric power solutions [5].
“桦加沙”在阳江海陵岛登陆 全省已转移超222万人 争分夺秒筑起生命防线
9月24日17时前后,今年第18号台风"桦加沙"在阳江市海陵岛沿海登陆,对广东多地带来严重风雨浪潮 影响。连日来,面对台风"桦加沙",全省上下联动、各方协同、高效运转,推动防灾减灾救灾各项措施 落实到位,把抗击台风作为当前压倒一切的工作抓紧抓实,坚决打赢台风"桦加沙"防御硬仗。据省应急 管理厅消息,截至24日18时,全省共转移超222万人。 随着"桦加沙"强度逐渐减弱,全省多地陆续解除"五停"措施,铁路、公路、航运等正有序解除管控措 施,社会生产生活秩序逐步恢复正常。 多支救援力量迅速响应 汛情就是命令,险情就是战情。受台风影响,广东多地出现险情,消防救援、医疗救护、路政抢险、边 检联合等多支力量迅速响应,在风雨中筑起一道道生命防线。 "慢慢走,小心那条沟。"24日11时许,珠海市金湾区三灶镇一处加油站因强降雨积水暴涨,3名工作人 员被困。消防救援人员赶到后,发现积水下暗藏沟渠,立即采用"绳索横渡引导"方案,利用消防车和固 定物作为锚点,快速架设横跨积水的救援绳,引导被困人员紧握绳索稳步撤离,最终将3人全部护送至 应急避难场所。 据省消防救援总队消息,截至24日19时,全省消防救援队伍共接报台风相关警情313 ...
广东近九成受台风“桦加沙”影响用户恢复用电
Zhong Guo Xin Wen Wang· 2025-09-25 08:09
Core Points - Nearly 90% of users affected by Typhoon "Haikashan" in Guangdong have restored power as of September 25 [1] - Southern Power Grid Company has implemented differentiated defense strategies against the typhoon, mobilizing over 40,000 emergency repair personnel [2][3] - The company has ensured power supply safety for nearly 1,000 medical institutions and 2,393 temporary shelters, preparing generators for emergencies [4] Group 1 - As of September 25 at noon, nearly 90% of users affected by Typhoon "Haikashan" have had their power restored [1] - In 15 cities including Guangzhou, Foshan, Dongguan, and Jieyang, power has been largely restored, with plans for full restoration in Zhuhai, Maoming, and Zhanjiang [2] - The company has pre-positioned a repair team of 6,600 personnel in coastal areas and coordinated an additional 600 repair personnel and equipment from Yunnan, Guizhou, and Guangxi [3] Group 2 - The company has communicated with the government and conducted detailed visits to ensure power supply safety for nearly 1,000 hospitals and nursing homes [4] - Generators have been reserved in areas where needed to ensure the power supply for important public services [4] - Emergency material transportation was conducted by supply chain management personnel in the rain on the night of September 24 [5]
应对“桦加沙” 广西供电部门集结抢修力量严阵以待
Xin Hua She· 2025-09-25 04:26
Core Viewpoint - The Guangxi Zhuang Autonomous Region has elevated its typhoon emergency response to Level 3 in preparation for Typhoon "Haikui" as of September 24 at 18:00, with various local departments mobilizing to ensure effective disaster preparedness [1] Group 1 - The South Power Grid Guangxi Electric Power Company has proactively dispatched repair personnel to support areas such as Yulin, Beihai, Qinzhou, Fangchenggang, and Chongzuo [1] - A total of 2,000 personnel have been organized for distribution network repairs, along with 300 personnel for main network repairs, ensuring the safety and reliability of the power supply [1]