（来源：新安晚报） 转自：新安晚报 本报讯 2月26日，记者从长三角消保委联盟获悉，马年春节假期，长三角地区三省一市市场监管部门加 强投诉举报热线值守，听民声、解民忧、抓维权、促消费，一共接收投诉54991件、举报11724件，解答 咨询90020件。 马年春节假期，上海市市场监管部门接收投诉16863件、举报4978件，解答咨询69462件；江苏省市场监 管部门接收投诉12566件、举报2522件，解答咨询8406件；浙江省市场监管部门接收投诉19715件、举报 3154件，解答咨询2985件；安徽省市场监管部门接收投诉5847件、举报1070件，解答咨询9167件。 三省一市市场监管部门一共接收消费投诉 【下载黑猫投诉客户端】、举报66715件。从涉及消费方式 看，线上消费诉求占比77%，线下消费诉求占比23%；从涉及行业领域看，主要集中于服装鞋帽、食 品、家居用品、销售服务、餐饮住宿服务、互联网服务等领域；从反映问题看，主要涉及经营者售后服 务、产品质量、合同履行、不正当竞争等方面问题。 新安晚报 安徽网 大皖新闻记者 徐琪琪 实习生 曹芸 ...

（来源：中国消费者报） 本报上海讯（记者刘浩）2月24日，记者从上海市市场监管局获悉，今年春节长假期间，长三角地区三 省一市（江苏省、浙江省、安徽省、上海市）市场监管部门加强投诉举报热线值守，投诉举报系统共接 收投诉54991件、举报11724件，解答咨询90020件，消费维权 【下载黑猫投诉客户端】畅通有序。 从涉及消费方式看，线上消费诉求占比77%，线下消费诉求占比23%；从涉及行业领域看，主要集中于 服装鞋帽、食品、家居用品、销售服务、餐饮住宿服务、互联网服务等领域；从反映问题看，主要涉及 经营者售后服务、产品质量、合同履行、不正当竞争等方面。 此外，智能消费诉求呈现增势。春节长假期间，涉及各类智能化消费品（智能家居、智能穿戴等商品） 的诉求163件，较往年有所增多，消费者主要反映智能消费品质量、宣传和售后服务等方面问题。 据介绍，春节长假期间，上海市12315电话、互联网、微信小程序等诉求渠道保持畅通，公众消费维权 诉求总体平稳有序。上海市市场监管部门着力深化消费诉求多元化解和源头治理，通过加强12315热线 平台值守、做好公众诉求解答引导、强化投诉举报实时监测、完善一窗式话务转接和在线纠纷解决 （O ...

Core Viewpoint - The Shanghai Municipal Market Supervision Administration reported a total of 66,715 complaints during the 2026 Spring Festival holiday, with a significant focus on online consumption and various consumer issues [1][2]. Group 1: Complaint Statistics - A total of 66,715 complaints were received across the Yangtze River Delta region during the holiday, with online consumption complaints accounting for 77% and offline for 23% [1]. - In Shanghai alone, there were 16,863 consumer complaints, 4,978 reports, and 69,462 inquiries answered [1]. Group 2: Consumer Demand Characteristics - Overall consumer demand remained stable, with a focus on source governance and multi-channel resolution of disputes [2]. - Online consumption complaints made up 89.8% of the total, primarily related to e-commerce and live-streaming sales, with issues such as quality defects and delivery delays [2]. - Complaints related to traditional New Year's Eve dinner services remained stable at 36 cases, focusing on delivery delays and product quality [2]. - There was an increase in complaints related to green consumption, totaling 488, with a significant portion concerning shared consumption [2]. - Complaints regarding smart consumer products rose to 163, highlighting issues with product quality and after-sales service [2].

Core Insights - The report highlights that during the 2025 National Day and Mid-Autumn Festival holiday, the Yangtze River Delta region's market supervision departments enhanced complaint handling and consumer protection efforts, resulting in a significant number of complaints and inquiries [1][3] Group 1: Complaint Statistics - A total of 84,671 complaints were received, 20,859 reports were registered, and 127,646 inquiries were answered across the three provinces and one city during the holiday [1][3] - Shanghai received 27,076 complaints, 7,779 reports, and answered 95,359 inquiries; Jiangsu received 20,166 complaints, 4,443 reports, and answered 12,598 inquiries; Zhejiang received 29,530 complaints, 6,612 reports, and answered 4,321 inquiries; Anhui received 7,899 complaints, 2,025 reports, and answered 15,368 inquiries [3] Group 2: Consumer Behavior Insights - Online consumption complaints accounted for 78% of total complaints, while offline consumption complaints made up 22% [3] - The main industries involved in complaints included clothing and footwear, food, household goods, catering and accommodation services, and sales services [3] Group 3: Issues Identified - The primary issues reported were related to after-sales service, product quality, contract fulfillment, and unfair competition [3] - The market supervision departments are implementing measures to optimize the consumption environment, enhance consumer rights protection, and improve consumption order [3]