记者从近日举行的全省市场监管工作会议上获悉，四川今年将扎实推进优化消费环境三年行动，包 括制定《放心消费基础单元和集聚区通用要求》行业标准，发布2项放心舒心消费环境建设省级地方标 准等。 标准先行，让消费有"标"可依 消费环境好不好，过去主要凭主观感受，而四川破解这一难题的关键抓手是"标准先行"。在多年探 索的基础上，2025年，四川被确定为全国优化消费环境试点省份。一场以"标准引领、信用赋能"为核心 的"放心舒心消费环境建设"系统工程就此全面铺开。 如何让庞大的基础单元（门店、便利店、超市等）和集聚区（商业综合体、特色街区、景区等）保 持"好品质"？四川的答案是：精心编织一张"1+N"的标准网络。 刚过去的春节假期，不少途经纳黔高速叙永服务区的司乘人员都感受到一份别样的温暖——免费 的"年夜饭"、透明规范的"安全公示码"……高速公路服务区的焕新，只是四川消费环境优化提升的一个 切片。今年四川省政府工作报告提出，将深入开展提振消费专项行动。作为专项行动重要内容，消费环 境优化提升行动如何推进？ 这张网以省级地方标准《建设放心舒心消费城市通用要求》为总纲，确立诚信经营、质量安全、维 权便利等核心原则。在此基础上 ...

本报讯 记者昨日获悉，为进一步激发消费市场活力，优化消费环境，鼓励消费者主动索取发票，维护 自身合法权益，海口市正式推出有奖发票活动，已于2月12日13时整准时上线运行，本次活动总投入资 金达到1.4亿元，活动周期长达半年左右。 这是海口市近年来力度最大、持续时间最长、覆盖范围最广的一次发票有奖活动。所有市民和游客在海 口符合条件的商户消费，均可参与本次活动。这项真金白银的惠民举措，将全程贯穿春节、元宵节、中 国国际消费品博览会等重要消费节点，覆盖上半年消费黄金期，让大家在欢度佳节、逛展消费、日常购 物的同时，都能享受到实实在在的政策红利。 市民游客只需在指定商户消费并开具正规发票后，通过云闪付APP进入活动专属通道，上传发票信息完 成核验，即可参与抽奖。本次活动分为即时开奖和集中抽奖，福利双重加码。即时开奖可抽取5-100元 消费补贴，对抽奖次数进行了合理规范，确保活动公平普惠。集中抽奖将分批次开展，对已参与即时开 奖的发票二次抽取，最高奖金800元。记者 苏钟 刘兵 ...

Group 1 - The National Market Supervision Administration (NMSA) has initiated a three-year action plan to optimize the consumption environment, achieving significant progress with over 210 national standards for major consumer goods and service consumption released [1] - The NMSA emphasizes the importance of enhancing domestic consumption as a key driver for economic growth, aligning with the central economic work conference's focus on strengthening the domestic market [1] - The NMSA has established 19.325 million charging infrastructure units and 30,000 commercial logistics distribution points in rural areas, contributing to the development of a "15-minute convenient living circle" with 8,132 locations [1] Group 2 - The NMSA has launched the "Iron Fist" action to address consumer pain points, focusing on quality safety issues in children's toys, illegal modifications of electric bicycles, and trademark infringements in e-commerce, resulting in 72,000 cases being investigated [2] - A total of 823.6 million consumer products have been recalled, including 1.398 million power banks, to reduce consumer risks [2] - The NMSA has initiated a "cross-region return and exchange" initiative, with 214,000 offline stores participating, and improved consumer rights protection through revised complaint handling procedures [2]

绘就"路径图"、明确"任务单"。苏州依托促消费专班，出台促消费质量服务专项行动、"放心消 费"百日护航等方案；市市场监管局等30个部门联合制定优化消费环境三年行动任务清单，细化时间 表、路线图、责任链，确保各项工作落地见效。 织密"共治网"、画好"同心圆"。市市场监管等部门积极引导企业、行业协会参与，发挥消保部门的 桥梁纽带作用，形成政府主导、社会协同、公众参与的多元共治格局，让放心消费建设更有力度、更有 温度。 从部门联动到社会参与，从政策护航到机制保障，苏州以系统性谋划、整体性推进，为消费环境持 续优化筑牢坚实根基，推动消费"吴优"从规划落于实践、从愿景变为实景。 苏州线下退货"吴优"，全市线下购物无理由退货签约商户在全国率先突破12.5万家；解决诉求"吴 优"，苏州市12315平台为消费者挽回经济损失4173.31万元；满意消费"吴优"，苏州市市场监管局、市 消保委等部门深入实施放心消费行动；在中消协百城消费者满意度测评中实现"四年三冠"；"一地一品 牌"建设、优化消费环境"八个一"工作法等创新实践获国家、省、市多级肯定……2025年，这座全年社 会消费品零售总额9092.2亿元、同比增长2.0%的城市 ...

Core Viewpoint - The Suzhou Municipal Market Supervision Administration is actively enhancing the consumer environment and promoting safe consumption through various initiatives, aiming to support high-quality economic development and improve consumer satisfaction [3][4]. Group 1: Consumer Environment Optimization - Suzhou is recognized as a benchmark city for consumer environment construction, focusing on consumer rights protection and creating a safe consumption environment [3]. - The city aims to achieve a retail sales total of 909.22 billion yuan by 2025, with a year-on-year growth of 2.0% [3]. - Suzhou ranked first in the China Consumer Association's consumer satisfaction survey for the third time in four years, highlighting the effectiveness of its "Wu You" consumption brand [3]. Group 2: Systematic Governance and Policy Implementation - The city is implementing a "three-in-one" governance system that integrates consumer supply quality, order optimization, and rights protection [4]. - A three-year action plan for optimizing the consumer environment has been developed, with clear timelines and responsibilities assigned to various departments [4]. - Collaboration with enterprises and industry associations is emphasized to create a multi-party governance structure [4]. Group 3: Enhancing Consumer Experience - The "Eight Ones" working method has been introduced to improve consumer experience, including administrative guidance, information publicizing, and a consumer service station [6]. - Complaints in key tourist areas decreased by 12.16% in 2025, indicating improved consumer satisfaction [6]. - Quality improvement actions have led to multiple awards for local companies, enhancing the overall quality of consumer goods [6]. Group 4: Promoting Consumption Activities - Various promotional activities, such as the "Warm Winter Shopping Season" and "Double 12 Shopping Carnival," have been organized to stimulate consumer spending [7]. - The "3.15 Golden Autumn Shopping Festival" generated an economic benefit of 250 million yuan, showcasing the effectiveness of promotional efforts [7]. Group 5: Consumer Dispute Resolution - The "no-reason return" policy for offline shopping has been widely adopted, with over 127 service stations established and more than 226,500 returns processed, amounting to approximately 94.45 million yuan [9]. - The establishment of a multi-faceted consumer dispute resolution mechanism has led to a 77.56% success rate in mediation, recovering 14.12 million yuan for consumers [10]. Group 6: Regulatory Strengthening - The administration is enhancing regulation in the platform economy, focusing on e-commerce and live marketing, with 845 illegal activities addressed [12]. - A comprehensive governance approach is being implemented in key sectors, including food safety and consumer goods, with a dynamic compliance rate of 98.34% for food inspections [12]. Group 7: Future Directions - The Suzhou Municipal Market Supervision Administration plans to continue reforming and innovating to protect consumer rights and stimulate consumption, contributing to high-quality economic development [13].

邓志勇介绍说，市场监管总局始终把优化消费环境作为提振消费的重要抓手。2025年启动了优化消费环境三 年行动，目前已取得阶段性成效。在激发消费潜能方面，发布家电、家具、服装等大宗消费品以及体育健 身、文化旅游、餐饮等服务消费国家标准210余项，制定和推广养老服务标准体系、旅游服务质量评价体系、 汽车维修服务质量评价模型、家政服务信用体系，持续提升服务品质。相关部门建成充电基础设施1932.5万 个，县乡村商业物流配送网点达到3万个，"一刻钟便民生活圈"8132个，不断丰富消费场景。 市场监管总局2025年牵头开展了优化消费环境三年行动。2月5日，国务院新闻办公室举行新闻发布会，介绍 市场监管服务经济高质量发展有关情况。会上，国家市场监督管理总局副局长、国家标准化管理委员会主任 邓志勇介绍了目前行动进展情况。 ▲国家市场监督管理总局副局长、国家标准化管理委员会主任邓志勇 图据国新网 在破解消费痛点方面，部署开展守护消费"铁拳"行动，重点查处群众反映强烈的儿童玩具质量安全、非法改装 电动自行车、电商领域商标侵权、霸王条款、幽灵外卖等违法行为，大力查处羽绒服以次充好、制售伪劣燃 器具、开展加油站计量作弊集中执法行动， ...

Core Viewpoint - The State Administration for Market Regulation emphasizes the importance of supporting business development to enhance economic recovery and high-quality growth, with significant improvements in the number and quality of operating entities by 2025 [1][2]. Group 1: Business Development and Market Regulation - By 2025, there will be 25.745 million new operating entities established, with active enterprises increasing by 9.8% year-on-year, raising their share of total enterprises by 4.7 percentage points [1]. - The market regulation department has handled 14,600 cases of unfair competition, focusing on improving market access and exit mechanisms, and enhancing the efficiency of business processes [2][3]. - The central economic work conference emphasizes the need for a unified national market, with fair competition as a fundamental principle, leading to the rectification of policies that hinder market unity and competition [2]. Group 2: Consumer Protection and Market Environment - In 2025, the market regulation system received 26.46 million complaints, recovering economic losses of 4.35 billion yuan for consumers, and recalling 8.236 million consumer goods [4]. - The optimization of the consumer environment is a key strategy to boost consumption, with over 210 national standards for major consumer goods and services established [4][5]. - The "Iron Fist" action was launched to address consumer complaints, resulting in the investigation of 72,000 related cases, focusing on quality safety and unfair practices [4]. Group 3: Quality and Safety Oversight - The market regulation department has made significant progress in quality control, with 21 key technology bottlenecks overcome and 71 urgent quality technology gaps filled by 2025 [7]. - Food safety supervision showed a non-compliance rate of 2.74%, with a 57% year-on-year decrease in the number of non-compliant enterprises [7]. - The drug inspection pass rate remains above 99%, and the non-compliance rate for 16 industrial products decreased by over 10 percentage points [7]. Group 4: Platform Economy Governance - The platform economy is recognized as a vital part of the social economy, facing challenges that require a balance between regulation and development [8]. - The market regulation department is focusing on addressing issues related to platform rules and fees, as well as regulating irrational competition in the live-streaming and food delivery sectors [8]. - Continued efforts will be made to enhance the role of the platform economy in supporting high-quality development [8].

Group 1 - The core viewpoint of the articles emphasizes the importance of optimizing the consumer environment in China as a key strategy to boost consumption and economic development [1][2][3] - The State Administration for Market Regulation (SAMR) has launched a three-year action plan to enhance the consumer environment, which has already shown preliminary results [1] - In 2025, SAMR received 26.46 million complaints and reports, recovering economic losses of 4.35 billion yuan for consumers, and recalled 8.236 million consumer goods [1] Group 2 - SAMR plans to establish "reassuring consumption" zones and develop related standards and policies to create trustworthy markets and scenic areas for consumers [2] - The focus will be on enhancing traditional industries and promoting high-quality service sector development, addressing new consumer demands for safety, quality, and sustainability [2] - In 2025, SAMR will conduct special actions to rectify the abuse of power and limit competition, with a significant increase in the number of cases investigated and resolved [3] Group 3 - The SAMR is responsible for antitrust reviews of mergers and acquisitions, balancing support for resource consolidation with the prevention of monopolies [4] - In 2025, SAMR reviewed 706 merger cases, a 9.8% increase year-on-year, with 83% of cases concluded within 30 days [4] - The agency aims to enhance the efficiency and quality of merger reviews while ensuring market competition and protecting supply chain security [4]

转自：贵州日报 当前我国消费环境建设情况如何？针对地方保护和行政垄断问题，下一步如何精准施治？治理涉企乱收 费有哪些举措？2月5日，在国新办举行的新闻发布会上，市场监管总局有关负责人介绍市场监管服务经 济高质量发展情况，回应社会关切。 "将我国超大规模市场优势转化为高质量发展动能，既要搭建好制度规则，更要大力破除地方保护、及 时纠正不当干预市场竞争行为，推动打通制约经济循环的堵点卡点。"市场监管总局价格监督检查和反 不正当竞争局局长姚雷说。他介绍，2025年，市场监管总局开展整治滥用权力排除、限制竞争专项行 动，立案调查、办结案件数量同比分别上升34%和32%。各级市场监管部门对拟由本级人民政府出台的 重要政策措施开展审查，修改调整1.2万余件，有力保障相关重大政策措施符合全国统一大市场和公平 竞争要求，政府行为尺度更加统一规范。 关于治理涉企乱收费，姚雷介绍，2025年，市场监管部门立案查处政府部门、行政审批中介机构、网络 平台、行业协会商会以及交通物流等领域违规收费案件5918件，罚没3.47亿元，退还企业13.5亿元；推 进涉企收费监测信息化，将5200余家企业纳入价格监测与竞争执法信息系统，线上收集数 ...

Core Insights - The report highlights the significant growth in the number of new business entities and the improvement in the overall credit index of Chinese enterprises, indicating a robust economic recovery and enhanced business environment [1][2]. Group 1: Business Growth and Credit Improvement - In 2025, a total of 25.745 million new business entities were established, with active enterprises increasing by 9.8% year-on-year [1][2]. - The Chinese enterprise credit index reached 162.66 in 2025, an increase of 3.89 from 2024, reflecting an overall improvement in the creditworthiness of businesses [2]. Group 2: Regulatory Actions and Market Oversight - The State Administration for Market Regulation (SAMR) investigated 5,918 cases of illegal charges against enterprises, resulting in fines totaling 347 million yuan and refunds of 1.35 billion yuan to businesses [2]. - SAMR implemented a risk classification management system for over 64 million enterprises, achieving an issue detection rate of over 85% for high-risk companies [2]. Group 3: Market Competition and Fairness - SAMR is committed to promoting fair competition and addressing local protectionism and administrative monopolies through strict enforcement and compliance measures [4]. - The agency plans to enhance the review process for business mergers and acquisitions to stimulate market vitality while ensuring a competitive environment [4]. Group 4: Platform Economy Regulation - In 2025, SAMR, in collaboration with the National Internet Information Office, introduced regulations to improve the fairness and transparency of online trading platforms [5]. - The agency is addressing issues in the food delivery sector and live-streaming e-commerce by implementing standards and conducting regular oversight [6]. Group 5: Consumer Environment and Standards - SAMR initiated a three-year action plan to optimize the consumer environment, releasing over 210 national standards for various consumer goods and services [6]. - The agency aims to foster consumer confidence through the establishment of "reassuring consumption" zones and related policies [6]. Group 6: Standardization Initiatives - SAMR plans to launch new initiatives to enhance the standard system supporting high-quality development, focusing on updating standards in traditional industries and consumer goods [7].