仅退款服务

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破除“内卷式”竞争迈向高质量发展——纵深推进全国统一大市场建设观察之三(人民眼·建设全国统一大市场)
Ren Min Ri Bao· 2025-08-21 22:21
Group 1 - The article discusses the adjustment of the "refund only" mechanism by major e-commerce platforms, which will no longer actively intervene in consumer requests for refunds without returns after receiving goods, aiming to balance the rights of merchants and consumers [1][3] - The adjustment of the "refund only" rule has led to a significant decrease in related disputes, with the Beijing Internet Court handling less than 20 cases this year, a drop of over 60% compared to the same period last year [2] - The optimization of the "refund only" rule is seen as a corrective measure to maintain market order and improve the consumption ecosystem, as it addresses the abuse of the rule by some consumers [5][6] Group 2 - The article highlights the transformation of the eyewear industry in Taizhou, where companies are moving away from low-end, price-driven competition to focus on innovation and quality, with the production efficiency of a local company increasing eightfold due to new equipment [8][9] - The establishment of high-standard industrial parks in Taizhou has facilitated collaboration among eyewear manufacturers, improving supply chain efficiency and reducing production costs [9][10] - The article notes that the quality inspection pass rate for Taizhou eyewear has improved to 94.3% in 2024, an increase of 16 percentage points from 2022, indicating a shift towards quality management [10] Group 3 - The article discusses the shift in investment attraction strategies in cities like Jiaozuo, where the focus has moved from offering tax incentives to optimizing the business environment and enhancing service quality [11][12] - Jiaozuo has implemented a systematic approach to track and support investment projects, ensuring accountability and progress monitoring [14][18] - The introduction of specialized talent for investment attraction has led to significant project signings and a focus on creating a favorable business environment rather than competing on incentives [16][18]
仅退款引发商家极端要求:需先把商品剪烂或砸坏,京东、快手等取消“仅退款”
Xin Lang Cai Jing· 2025-06-20 08:05
Core Viewpoint - The "refund only" policy has led to extreme demands from merchants, requiring consumers to destroy products to receive refunds, raising concerns about consumer rights and merchant protection [1][2]. Group 1: Consumer Experiences - Multiple consumers reported that after requesting refunds for unsatisfactory products, merchants demanded that they destroy the items and provide photographic evidence before processing the refunds [1]. - A consumer from Guangdong was asked to damage a phone case to receive a refund, while another from Chengdu was required to pour spoiled milk down the toilet and record a video as proof [1]. Group 2: Merchant Justifications - Merchants explained that the "refund only" service was exploited by some individuals who took advantage of the system, leading to significant losses for sellers [2]. - To combat this issue, merchants began requiring consumers to destroy products as a condition for refunds, aiming to prevent fraudulent claims [2]. Group 3: Policy Changes - The "refund only" service, which allows consumers to request refunds without returning items, has simplified the return process but has also led to an increase in fraudulent behavior [2]. - In response to the challenges posed by the "refund only" policy, several e-commerce platforms announced adjustments to their rules, indicating a potential end to this service in the industry [2][3].
全网取消该服务,“白嫖”商家行不通了!
猿大侠· 2025-04-24 03:16
日前,一则有关"仅退款"的话题登顶热搜。 据《北京商报》报道,拼多多、淘宝、抖音、快手、京东等多家电商平台即将全面取消"仅退款"政策。 此后,消费者在收到货物后提出的退款不退货申请,将交由商家自行处理。 这一政策变革标志着"仅退款"服务的终结。该服务自2021年推出,此后被主流电商平台相继采用。 平台推出"仅退款"目的主要是通过减少货物流程来鼓励下单。起初,该政策出台为商家、消费者都带来了很多好处,但随之弊端逐渐浮现,部分恶意消费者创造 了谋取不正当利益的条件,甚至催生出一系列职业羊毛党。 比如,之前某二手平台出现"七折代购"服务,按照常人理解,这些商家可能拥有特殊的采购渠道或方法,但实际并非如此。当买家下单后,商家会在其他电商平 台下单,待收货后以各种理由进行仅退款操作,如此一来即可从电商平台商家处"0元购"获得一个商品,而前述买家支付的货款属于"纯利润"。 | < ( | 2 | 七折代购 × | | ... | | --- | --- | --- | --- | --- | | 美部 | | 个人闲置 | 社区 | 用户 | | 综合· | | 价格升序 · | 最新发布 | 区域 ▼ | | A I ...
全网取消该服务,“白嫖”商家行不通了!
猿大侠· 2025-04-24 03:16
Core Viewpoint - The cancellation of the "refund without return" policy by major e-commerce platforms marks the end of a service that was initially beneficial but led to abuse and financial strain on merchants [2][4][5]. Group 1: Policy Changes - Major e-commerce platforms including Pinduoduo, Taobao, Douyin, Kuaishou, and JD.com are set to abolish the "refund without return" policy [2]. - The change indicates a shift in how refund requests will be handled, with merchants now responsible for processing refund requests after goods have been received by consumers [3][8]. - The "refund without return" policy was introduced in 2021 to encourage purchases by simplifying the return process, but it has led to significant issues, including exploitation by some consumers [4][5]. Group 2: Impact on Merchants - The cancellation of the policy is expected to alleviate financial pressure on merchants who have suffered from the misuse of the refund system, reducing the risk of losing both goods and payment [8]. - Merchants will no longer face the risk of "zero-cost purchases" that arose from consumers exploiting the refund policy [4][8]. Group 3: Impact on Consumers - Consumers will need to be more cautious when shopping, as they will have to engage in more communication and negotiation with merchants regarding refunds [8]. - The change encourages consumers to better understand product information before making purchases, as the refund process will now require more diligence [8]. Group 4: Industry Outlook - The removal of the "refund without return" policy is anticipated to foster a healthier and more sustainable e-commerce environment, moving away from low-price competition and towards quality improvement [8]. - This shift is expected to promote fair competition and enhance product and service quality among merchants, benefiting the overall industry [8].
【e公司观察】 “仅退款”退出电商历史舞台 在规范中重塑行业生态
Zheng Quan Shi Bao Wang· 2025-04-23 11:42
"仅退款"政策最早于2021年由拼多多率先推出,随后被京东、淘宝、抖音、快手等主流电商平台相继引 入。在电商红利逐渐消退、市场竞争转向存量争夺的背景下,各平台纷纷将"仅退款"服务作为吸引消费 者的重要手段,该政策也逐渐成为了电商行业的"标配"。 实际上,该政策初衷是为了解决网购售后难题,尤其是在生鲜、低价商品等退货流程繁琐、成本较高场 景下,为消费者提供便捷的购物保障。在实施初期,这一政策确实取得了一定成效:不仅降低了消费者 的维权门槛,减少了电商平台的投诉量,还惩罚了部分不诚信经营的商家,进而倒逼商家提升产品质量 和服务水平。 不过,随着时间的推移,"仅退款"规则弊端逐渐显现。一些消费者和职业"羊毛党"开始滥用"仅退款"权 利。商家面对不合理"仅退款"要求,往往处于弱势地位,只能无奈承受"货款两空"的损失,导致经营压 力剧增。据网经社数据,2024年"双11"期间,全国电商平台商家投诉问题中任意"仅退款"占比高达 64.31%,排在第一。这种现象不仅损害了商家的合法权益,破坏了平台的公平交易环境,最终还阻碍 了电商行业的健康发展。 如今,在商家服务意识和水平大幅提升的背景下,取消"仅退款"可谓水到渠成,这一 ...
“电商平台全面取消仅退款”上热搜
Guan Cha Zhe Wang· 2025-04-23 06:34
4月22日,多个电商平台更新售后规则,当日晚间,这一消息以"电商平台全面取消仅退款"的说法,登 上微博热搜。 热搜第一内容 社交媒体截图 淘天集团方面表示,据淘宝规则表示,为平衡实现商家权益保护与消费者体验提升,后续平台将不主动 介入消费者在已收到货后的不退货退款售后申请,由卖家先行与消费者协商处理。取消"仅退款"后,淘 宝天猫还将于同期上线新版店铺评价体系"真实体验分"。 据介绍,淘宝天猫根据商品质量、物流速度、服务保障三方面,建立真实、客观、透明的消费者体验反 馈机制,让真实体验分成为消费者未来重要的购物决策依据。同时"真实体验分"与搜索、推荐、营销、 广告等核心场域直接挂钩,激励商家提升商品和服务质量。 | 淘宝平台争议处理规则 | | | --- | --- | | 原文条款 | 变更后条款 | | 第二十一条 买家退货前若商品性质已不适宜退货, | 第二十一条 买家退货前若商品性质已不适宜退货, | | | 则作退款处理 -- 或买家退货存在困难,卖家应为买家 | | 则作退款处理。 | 退货提供必要的协助,卖家未协助或卖家协助后仍无 | | | 法完成退货的,交易支持退款。 | | 第二十三条 基 ...
多个电商平台将全面取消“仅退款”
Sou Hu Cai Jing· 2025-04-22 13:41
央广网北京4月22日消息 22日,北京商报报道称,拼多多、淘宝、抖音、快手、京东等多个电商平台将 全面取消"仅退款"。这标志着,"仅退款"将成为历史。 事实上,取消 "仅退款" 早有预兆。2024 年,市场监管总局推动优化平台经济领域竞争生态,督促各大 电商平台整改"仅退款"和平台补贴、价格收费等领域存在的突出问题,让竞争环境更健康。今年两会期 间,国家相关管理部门明确表示,会对平台滥用"仅退款"规则,造成商户货款两空的突出问题进行治 理。 据了解,淘宝天猫在去年7月率先松绑 "仅退款" 规则。阿里旗下1688平台自今年3月下旬开始,已全面 取消 "仅退款" 政策,在处理商品品质问题的交易纠纷时,根据账号诚信情况判定,由平台补贴受损 方。京东、快手、拼多多等平台也进行了一定优化。 (央广网综合北京商报、中新网、智通财经等) 但随着"仅退款"的广泛运用,问题也随之而来。 一方面,部分平台没有了解纠纷具体情况,不经过商家同意就向消费者发送"仅退款"通知,导致部分商 家责任在尚未明确的前提下就损失了货款和产品。同时,也有商家表示产品如果有质量问题,他们可以 凭借问题产品和厂家或者上游商家索赔,但是仅退款政策给他们带 ...