Core Viewpoint - The rise of e-commerce has led to an increase in fraudulent practices in online drug sales, highlighting the urgent need for regulatory oversight and industry standards [1][2][17]. Group 1: Consumer Experience - A consumer reported receiving sodium bicarbonate tablets instead of the ordered drug "Dutoprol" after purchasing online, indicating a significant issue with product misrepresentation [2][4]. - The online pharmacy involved failed to provide clear answers regarding the discrepancy between the advertised product and the delivered item, showcasing poor customer service [5][8]. - Multiple online pharmacies are found to be selling sodium bicarbonate under the guise of "Dutoprol," with prices typically around several dozen yuan [7][12]. Group 2: Legal and Regulatory Context - The Consumer Rights Protection Law mandates that sellers must accurately represent the products they sell, and failure to do so can lead to legal consequences [12][13]. - Legal experts emphasize the importance of consumers retaining evidence of their purchases and communications to support any claims for refunds or compensation [13]. - The National Medical Products Administration has previously highlighted cases of illegal online drug sales, indicating ongoing regulatory efforts to ensure consumer safety [17]. Group 3: Industry Response and Oversight - E-commerce platforms have dedicated departments to address merchant violations, but challenges remain in fully regulating the market [18]. - Recent regulatory proposals aim to strengthen oversight of live-streaming e-commerce and protect consumer rights [17]. - Local consumer associations are actively processing complaints related to fraudulent online pharmacies, reflecting a growing awareness and response to these issues [14].