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马蜂窝旅游AI商业化副总经理陆蕾:AI旅游平台的核心竞争力在于“技术温度”
Bei Jing Shang Bao· 2025-05-28 10:15
Core Insights - The 2025 Tourism High-Quality Development Forum highlighted the role of AI in transforming the tourism industry, emphasizing the emergence of platforms with three key characteristics: model innovation, differentiated services, and intelligent agent empowerment [1][3]. Group 1: Model Innovation - The transition from "content + service" to "tool + service + community" is a significant shift in the tourism sector, with companies like Mafengwo upgrading traditional "official guides" to intelligent tools [3]. - Mafengwo enhances information accuracy through "slow thinking chain technology + vertical fine-tuning model" and has launched initiatives like "AI Travel Guizhou" to create a closed loop from content seeding to service conversion [3]. Group 2: Differentiated Services - The focus is on scaling to meet personalized demands, leveraging years of tourism content data and industry internet accumulation [3]. - The "small vehicle small group + guide" service model has been piloted in Guizhou, achieving a scale effect that retains customization while reducing user decision-making costs [3]. Group 3: Intelligent Agent Empowerment - AI intelligent agents are being integrated into hardware, such as robotic companions, to provide services like museum tours and translation in tourist areas [3]. - The collaboration with Singapore's Merlion IP aims to expand international scenarios, while intelligent agents empower both scenic spots and "small B" operators by organizing destination maps and facilitating resource integration [3]. Group 4: Core Competitiveness - The core competitiveness of AI tourism platforms lies in "technical warmth," which combines data and algorithmic support with a focus on the experiential essence of the cultural tourism industry [4]. - The threefold value of "tool convenience + service humanization + community belonging" is redefining the connection between tourists and destinations [4].