Group 1 - The core focus of the article is on the rising trend of insurance claims in China, highlighting the increasing number of claims and payout amounts across various insurance companies, with a high claim approval rate maintained above 99% [1][2] - In the first eleven months of 2025, the insurance industry reported a premium income of 5.76 trillion yuan, a year-on-year increase of 7.56%, while claims paid out reached 2.21 trillion yuan, up 5.95% [2] - Major players like China Life and Ping An Life have shown significant growth in claims, with China Life processing over 62.24 million claims and a total payout exceeding 100.4 billion yuan, marking a 10% increase [2] Group 2 - The improvement in claims processing efficiency is attributed to technological advancements, with companies utilizing AI and data analytics to streamline the claims process, resulting in faster payouts [3] - Despite advancements, there are still concerns regarding the perception of "difficult claims," primarily due to issues such as incomplete health disclosures by consumers and misunderstandings of policy terms [3][4] - The disparity between the high incidence of critical illnesses and the inadequate coverage provided by critical illness insurance is highlighted, with significant gaps in protection against high medical costs [5][7] Group 3 - The report indicates that medical insurance claims are the most frequent, while critical illness insurance accounts for the highest payout amounts, revealing a structural difference in their functions [6] - The average treatment cost for cancer ranges from 220,000 to 800,000 yuan, while the average payout for critical illness claims is only 100,000 yuan, indicating a substantial coverage gap [7] - Recommendations for consumers include prioritizing critical illness insurance for family breadwinners and considering medical insurance for younger individuals to mitigate large medical risks [7]

Core Viewpoint - The exclusive commercial pension insurance products have shown promising settlement interest rates for 2025, with a significant portion exceeding 3% and several surpassing 4% [1][3]. Group 1: Settlement Rates - A total of 67 accounts have settlement rates of 3% or higher, accounting for nearly 90% of the total [1]. - Among 38 exclusive commercial pension insurance products, the settlement rates for stable accounts range from 2% to 4.35%, while for aggressive accounts, they range from 2.5% to 4.55% [3]. - Three insurance companies have products with settlement rates of 4% or higher, with the highest rates being 4.35% for stable accounts and 4.55% for aggressive accounts from Agricultural Bank Life Insurance [4]. Group 2: Product Design and Strategy - Exclusive commercial pension insurance is designed with two phases: accumulation and payout, featuring a "guarantee + floating" yield model [3]. - The stable accounts are tailored for risk-averse clients, focusing more on fixed-income assets, while aggressive accounts have a higher allocation to equity assets [3][5]. - The dual-account structure allows for risk diversification and improved overall returns, leveraging long-term capital attributes for cross-cycle asset allocation [5]. Group 3: Market Development and Policy Support - The pilot program for exclusive commercial pension insurance began in June 2021 and expanded nationwide by March 2022, transitioning to a regular business model by October 2023 [6]. - Recent policies have emphasized the development of the third pillar of pension insurance, encouraging the creation of new products and enhancing the market for exclusive commercial pension insurance [6]. - To enhance competitiveness, insurance companies are encouraged to shift from a single financial product model to a comprehensive ecosystem solution, integrating health management and community services [7][8].

1月14日，国家金融监督管理总局佛山监管分局公示系列行政处罚信息，涉及中国人寿保险股份有限公 司佛山分公司（以下简称"中国人寿佛山分公司"）。 通报信息显示，中国人寿佛山分公司及相关责任人员为客户提供合同约定之外利益。佛山金融监管分局 因此对中国人寿佛山分公司罚款10万元。对陈某献给予警告，并处2万元罚款；对莫某给予警告，并处1 万元罚款。 图源：佛山新闻网 采写：南都N视频记者 唐宇松 | 序 | 当事人名 | 主要违法违规行为 | 行政处罚内容 | 作出决定机关 | | --- | --- | --- | --- | --- | | 름 | 称 | | | | | | 中美联泰 大都会人 寿保险有 限公司佛 | 通过虚假支付凭证报销会议 | 对中美联泰大 都会人寿保险 有限公司佛山 中心支公司罚 款10万元。对 | 佛山金融监管 | | 1 | 山中心支 | 费、培训费、业务招待费 | 胡、袁 | 分局 | | | 公司及相 | | 华、董 生分 | | | | 关责任人 | | 别给予警告, | | | | 员 | | 分别并处1万 | | | | | | 元罚款。 | | 公开信息显示，中国人寿佛山分 ...

二、中国人寿财产保险股份有限公司应按照有关规定及时办理变更及许可证换领事宜。 2026年1月12日，国家金融监督管理总局浙江监管局发布批复称，《关于变更中国人寿（601628）财产 保险股份有限公司杭州市富阳区支公司营业场所的请示》（国寿财险浙发〔2025〕173号）及相关说明 解释材料收悉。经审核，现批复如下： 一、同意中国人寿财产保险股份有限公司杭州市富阳区支公司营业场所变更为：浙江省杭州市富阳区鹿 山街道富恒街89号富冶大厦1号701室、702室、706室。 ...

Core Insights - The article highlights the importance of addressing "sleeping policies" in the insurance industry, showcasing how forgotten insurance policies can significantly impact families in need [1][6]. Group 1: Sleeping Policies - "Sleeping policies" refer to insurance policies that remain inactive due to changes in customer information, forgetfulness, or the policyholder's death, which can still provide financial support to families [1][3]. - China Life Insurance Company has initiated a nationwide campaign to identify and activate these sleeping policies, utilizing technology and personal outreach to reconnect with policyholders [1][6]. Group 2: Customer Outreach Efforts - The company employs various methods to reach out to customers, including community visits, financial service points, and digital notifications through SMS and apps, ensuring that customers are aware of their rights and can easily access their policies [3][6]. - Staff members actively visit communities to locate policyholders, even with minimal information, demonstrating a commitment to ensuring that every policyholder receives their entitled benefits [2][3]. Group 3: Overcoming Challenges - The company faces challenges such as increased skepticism among customers regarding potential scams, which has led to some individuals dismissing outreach efforts [4][5]. - To combat this, the company emphasizes transparency and professionalism, providing clear explanations and assistance to build trust with customers [4][5]. Group 4: Long-term Solutions - China Life Insurance Company is establishing a long-term mechanism to prevent the formation of sleeping policies by encouraging customers to regularly update their contact information during routine transactions [5][6]. - The company is enhancing its notification systems to ensure timely reminders about policy statuses, thereby reducing the risk of customers losing track of their policies [6].

Core Viewpoint - The "Art Returns to the Mountains" public welfare project initiated by China Life Insurance aims to bridge the gap in aesthetic education between urban and rural areas, providing quality art education resources to rural children [1][2]. Group 1: Project Overview - The "Art Returns to the Mountains" project was launched in 2020, focusing on delivering quality aesthetic education resources to rural areas through offline art experiences, art courses, and donations of art supplies [1]. - As of now, the project has reached 188 schools across 159 cities in China, benefiting 45,000 students [1]. Group 2: Educational Activities - The project includes various themed art classes, such as "Space Technology" and "My Hometown," where children engage in creative activities that enhance their understanding of traditional culture and personal expression [2]. - China Life Insurance collaborates with art institutions and renowned teachers to bring quality courses to rural classrooms, ensuring children have access to professional art education [2]. Group 3: Resource Provision - The company has prepared customized art toolkits for rural schools, which include painting supplies and educational materials, alongside donations of children's books and sports equipment [2][3]. - Over the years, the project has consistently provided high-quality aesthetic education resources and support to rural children in various provinces, including Gansu, Hunan, Shandong, and Jiangxi [3]. Group 4: Community Engagement - Volunteers from China Life Insurance actively participate in delivering art toolkits and organizing outdoor activities, fostering a supportive environment for children [3]. - The project has become a long-term partner in rural aesthetic education, with annual expectations from children for the art classes and resources provided [3].

责任编辑：王馨茹 | 序 | 当事人名 | 主要违法违规行为 | 行政处罚内容 | 作出决定机关 | | --- | --- | --- | --- | --- | | 를 | 称 | | 对中国人寿保 | | | | 中国人寿 | | 险股份有限公 司佛山分公司 | | | | 保险股份 | | 罚款10万元。 | | | 1 | 有限公司 | 为客户提供合同约定之外利益 | 对陈月献给予 | 佛山金融监管 | | | 佛山分公 | | 警告,并处2 | 分局 | | | 司及相关 | | 万元罚款;对 | | | | 责任人员 | | 莫凡给予警 | | | | | | 告,并处1万 | | | | | | 元罚款。 | | 责任编辑：王馨茹 1月14日金融一线消息，据佛山金融监管分局行政处罚信息公开表显示，中国人寿保险股份有限公司佛 山分公司因为客户提供合同约定之外利益，被罚款10万元。相关责任人员陈月献被给予警告，并处2万 元罚款；莫凡被给予警告，并处1万元罚款。 | 序 | 当事人名 | 十要违法违规行为 | 行政处罚内容 | 作出决定机关 | | --- | --- | --- | --- | - ...

Core Viewpoint - The insurance industry is undergoing a significant transformation characterized by the continuous withdrawal of branch offices, reflecting a shift from extensive expansion to a focus on value and efficiency [5][6]. Group 1: Branch Withdrawals - In early 2026, multiple insurance companies, including China Life and Sunshine Insurance, have received approval to withdraw branch offices, continuing a trend observed in recent years [1]. - Over the past six years, more than 13,000 branch offices have been closed, with the number of withdrawals increasing from 971 in 2020 to over 3,100 in 2025, marking a new high [2]. - The majority of the withdrawn branches are located in third and fourth-tier cities, with over 70% of the closures in 2025 being marketing service departments [2][3]. Group 2: Factors Driving Closures - The closures are driven by three main factors: regulatory policies, changing market conditions, and technological advancements [4]. - Regulatory bodies have pushed for the elimination of "empty" and "inefficient" branches, particularly following the implementation of the "reporting and operation integration" policy [4]. - The competitive insurance market and rising operational costs have made it essential for companies to optimize branch structures and eliminate low-efficiency outlets [4]. Group 3: Industry Transformation - The ongoing withdrawal of branch offices is seen as a necessary process for the industry to abandon extensive expansion and reconstruct channel value [5]. - The industry is at a critical juncture, focusing on high-quality transformation while addressing challenges such as customer service continuity and talent retention [7]. - Companies are shifting from a traditional sales model to a service-oriented approach, integrating insurance products with health management and other value-added services to enhance customer loyalty [8]. Group 4: Future Outlook - The future of insurance branch offices will not be a complete replacement by online channels but rather a transformation of their functions to enhance customer experience and provide specialized services [8]. - The new channel structure will consist of comprehensive service points in major cities, grid-based service units in lower-tier markets, and a blend of online and offline services [8].

Group 1 - Hong Kong insurance stocks opened lower on January 14, with China Life and China Taiping both dropping over 2% [1] - Other stocks such as New China Life and Ping An also experienced declines [1]

Group 1 - The insurance sector continues to decline, with China Pacific Insurance and China Life Insurance both dropping over 2%, while New China Life Insurance fell by more than 1% [1]