中国联通表示，征得用户同意后，向用户发送请求业务办理确认短信，说明业务必要信息，用户短信回 复确认后办理业务。办理成功后，及时发送告知短信。 中国移动表示，外呼营销全程录音、全量复查，以严格标准实施全流程质检，确保诚信合规、清晰透 明。用户明确表示拒绝外呼营销的，不再继续呼叫。 三大运营商同时提醒，请广大用户认清官方外呼营销号码，不通过任何非官方号码办理业务，不向任何 人泄露验证码。 人民网北京8月1日电 (记者黄盛)为落实"信息通信暖心服务十件实事"，规范电话营销行为，保护用户合 法权益，中国电信、中国联通、中国移动三大运营商在1日分别发布规范电话营销举措，统一外呼营销 号码。 三大运营商唯一官方外呼营销号码分别是：中国电信10001、中国联通10016、中国移动10085。 中国电信表示，全面准确介绍营销内容，不虚假宣传、诱导消费，不隐瞒资费标准、适用场景、有效期 限、限制性条件等关键信息，向用户推介的资费方案均在网厅和官方APP公示。 ...

Core Points - Three major telecommunications companies in China have collectively announced standardized measures for telephone marketing to address consumer complaints regarding false advertising and misleading promotions [1] - The official outbound marketing numbers for these companies are China Telecom 10001, China Mobile 10085, and China Unicom 10016 [1] - Consumers are advised to avoid engaging with any marketing calls from numbers other than the official ones [2] Summary by Categories Marketing Regulations - The telecommunications companies require that if a user explicitly refuses marketing services, no further calls should be made to disturb the user [1] - All marketing calls must provide comprehensive and accurate information without false advertising or misleading promotions, including clear disclosure of pricing, applicable scenarios, validity periods, and any restrictive conditions [1] - All proposed pricing plans must be publicly available on the companies' online service platforms and official apps [1] Quality Control Measures - Outbound marketing calls must be recorded and undergo full review to ensure compliance with strict quality standards, ensuring transparency and integrity [1] - After obtaining user consent, staff must send a confirmation SMS detailing essential information about the service being requested, and the service will only be processed upon user confirmation via SMS [1] - Following successful processing of the service, a notification SMS must be sent to the user promptly [1]

Core Points - The three major telecom operators in China have collectively announced standardized measures for telephone marketing to address issues such as false advertising and inducement to consume [1] - The official outbound marketing numbers for the three telecom companies are: China Telecom 10001, China Mobile 10085, and China Unicom 10016 [1] - Users are advised to recognize official outbound marketing numbers and avoid conducting business through any unofficial numbers [1] Summary by Category Marketing Regulations - The telecom companies require that if a user explicitly refuses marketing services, they cannot continue to call the user [1] - Marketing must provide comprehensive and accurate information without false advertising or inducement, including clear disclosure of pricing standards, applicable scenarios, effective periods, and restrictive conditions [1] - All proposed pricing plans must be publicly available on the companies' online service platforms and official apps [1] Quality Control Measures - Outbound marketing calls must be recorded in full and undergo comprehensive review to ensure compliance and transparency [1] - After obtaining user consent, staff must send a confirmation SMS detailing necessary business information, and services will only be processed upon user confirmation via SMS [1] - Following successful processing, a notification SMS will be sent to the user [1] Customer Service - The customer service hotlines for the three telecom companies are: China Telecom 10000, China Mobile 10086, and China Unicom 10010 [1]

Group 1 - The core viewpoint is that China's major telecom companies are implementing measures to regulate telemarketing practices to protect consumer rights and address issues of false advertising and inducement to consume [1][3][4] - The three major telecom companies have designated official outbound marketing numbers: China Telecom 10001, China Mobile 10085, and China Unicom 10016, and have not authorized any other entities to conduct outbound marketing through different numbers [1][3] - Telemarketing must provide comprehensive and accurate information, avoiding false advertising and not concealing key details such as pricing standards, applicable scenarios, validity periods, and restrictive conditions [1][3][4] Group 2 - If a user explicitly refuses telemarketing services, the companies are prohibited from making further calls to that user [3][4] - All outbound marketing calls will be recorded and undergo full review to ensure compliance and transparency [4] - After obtaining user consent, staff must send a confirmation SMS detailing necessary information about the service, and the service will only be processed after the user replies with confirmation [4]

三家基础电信企业要求，如果用户明确拒绝电话营销的业务，就不能再继续呼叫打扰用户；电话营销必 须全面准确介绍营销内容，不虚假宣传、诱导消费，不隐瞒资费标准、适用场景、有效期限、限制性条 件等关键信息，所有向用户推介的资费方案都要在网络营业厅和官方App公示。 外呼营销要全程录音、全量复查，以严格标准实施全流程质检，确保诚信合规、清晰透明。征得用户同 意后，工作人员要向用户发送请求业务办理确认短信，说明业务必要信息，用户短信回复确认后办理业 务。办理成功后，要及时发送告知短信。 在这里提醒用户认清企业官方外呼营销号码，不要通过任何非官方号码办理业务，不要向任何人提供验 证码。三家电信企业的客服热线分别是：中国电信10000、中国移动10086、中国联通10010。 不少消费者都接到过各种营销电话，有的营销电话还是用普通电话号码打过来的，让人防不胜防。为落 实"信息通信暖心服务实事"，解决用户反映突出的通信业务电话营销虚假宣传、诱导消费等问题，三家 基础电信企业8月1日集体发布规范电话营销举措，统一外呼营销号码。 三家基础电信企业唯一官方外呼营销号码分别是：中国电信10001、中国移动10085、中国联通10016 ...

新华社北京8月1日电（记者周圆、高亢）记者8月1日从工业和信息化部获悉，中国电信、中国移动、中 国联通三家基础电信企业日前发布规范电话营销行为举措，着力解决群众反映突出的通信业务电话营销 虚假宣传、诱导消费等问题，切实保护用户合法权益。 此外，还要求征得用户同意后，向用户发送请求业务办理确认短信，说明业务必要信息，用户短信回复 确认后办理业务；外呼营销全程录音、全量复查，以严格标准实施全流程质检；用户明确表示拒绝外呼 营销的，不再继续呼叫，守护用户安宁。 三家基础电信企业提醒，请广大用户认清企业官方外呼营销号码，不要通过任何非官方号码办理业务， 不要向任何人提供验证码。有任何问题请致电企业客服热线：中国电信10000、中国移动10086、中国联 通10010。 这些举措包括三家基础电信企业唯一官方外呼营销号码分别为中国电信10001、中国移动10085、中国联 通10016，未授权任何单位和个人通过其他号码开展外呼营销；全面准确介绍营销内容，不虚假宣传、 诱导消费，不隐瞒资费标准、适用场景、有效期限、限制性条件等关键信息，向用户推介的资费方案均 在网厅和官方APP公示。 ...

Core Viewpoint - The three major telecommunications operators in China, namely China Mobile, China Telecom, and China Unicom, have rapidly activated emergency mechanisms to ensure communication support during severe flooding in Beijing and surrounding areas, demonstrating their commitment as the "national team" in disaster response [2][3][10]. Group 1: Emergency Response Actions - The operators dispatched emergency vehicles, satellite equipment, and drones to restore communication lines, emphasizing the importance of maintaining the "information lifeline" during the disaster [2][3]. - China Telecom's Chairman, Ke Ruiwen, visited disaster areas to assess communication repair progress and emphasized the need for rapid response and resource integration [3][4]. - China Mobile's Chairman, Yang Jie, highlighted the effective use of advanced technologies such as drones and satellite communication to enhance emergency response capabilities [7][8]. Group 2: Leadership and Coordination - The leadership of the three operators took proactive roles by visiting affected areas, showcasing their responsibility and commitment to disaster relief efforts [2][5][10]. - China Unicom's Chairman, Chen Zhongyue, coordinated emergency resources across regions and emphasized the importance of digital technology in enhancing emergency management capabilities [8][11]. Group 3: Technological Integration - The operators are leveraging advanced technologies, including big data, artificial intelligence, and the Internet of Things, to improve disaster response and recovery efforts [11]. - Emphasis was placed on the integration of satellite phones and emergency communication vehicles to ensure reliable communication during critical times [4][10]. Group 4: Employee Welfare and Safety - The companies are prioritizing the safety and well-being of frontline employees while ensuring efficient disaster response [4][7]. - There is a focus on providing timely support and services to affected communities, including emergency communication services and assistance [7][10].

（文章来源：央视新闻） 外呼营销要全程录音、全量复查，以严格标准实施全流程质检，确保诚信合规、清晰透明。征得用户同 意后，工作人员要向用户发送请求业务办理确认短信，说明业务必要信息，用户短信回复确认后办理业 务。办理成功后，要及时发送告知短信。 在这里提醒用户认清企业官方外呼营销号码，不要通过任何非官方号码办理业务，不要向任何人提供验 证码。三家电信企业的客服热线分别是：中国电信10000、中国移动10086、中国联通10010。 不少消费者都接到过各种营销电话，有的营销电话还是用普通电话号码打过来的，让人防不胜防。为落 实"信息通信暖心服务实事"，解决用户反映突出的通信业务电话营销虚假宣传、诱导消费等问题，三家 基础电信企业今天集体发布规范电话营销举措，统一外呼营销号码。 三家基础电信企业唯一官方外呼营销号码分别是：中国电信10001、中国移动10085、中国联通10016。 如果接到其他号码要你办卡办套餐，可以肯定不是正规渠道。 三家基础电信企业要求，如果用户明确拒绝电话营销的业务，就不能再继续呼叫打扰用户；电话营销必 须全面准确介绍营销内容，不虚假宣传、诱导消费，不隐瞒资费标准、适用场景、有效期限、限制 ...

朱江、孙蓟潍/央视新闻 外呼营销要全程录音、全量复查，以严格标准实施全流程质检，确保诚信合规、清晰透明。征得用户同 意后，工作人员要向用户发送请求业务办理确认短信，说明业务必要信息，用户短信回复确认后办理业 务。办理成功后，要及时发送告知短信。 辑 邢潭 在这里提醒用户认清企业官方外呼营销号码，不要通过任何非官方号码办理业务，不要向任何人提供验 证码。三家电信企业的客服热线分别是：中国电信10000、中国移动10086、中国联通10010。 本 期 不少消费者都接到过各种营销电话，有的营销电话还是用普通电话号码打过来的，让人防不胜防。为落 实"信息通信暖心服务实事"，解决用户反映突出的通信业务电话营销虚假宣传、诱导消费等问题，三家 基础电信企业今天集体发布规范电话营销举措，统一外呼营销号码。 编 三家基础电信企业唯一官方外呼营销号码分别是：中国电信10001、中国移动10085、中国联通10016。 如果接到其他号码要你办卡办套餐，可以肯定不是正规渠道。 三家基础电信企业要求，如果用户明确拒绝电话营销的业务，就不能再继续呼叫打扰用户；电话营销必 须全面准确介绍营销内容，不虚假宣传、诱导消费，不隐瞒资费标准、适 ...

本文字 2025.08.01 外呼营销要全程录音、全量复查，以严格标准实施全流程质检，确保诚信合规、清晰透明。征得用户同 意后，工作人员要向用户发送请求业务办理确认短信，说明业务必要信息，用户短信回复确认后办理业 务。办理成功后，要及时发送告知短信。 数：643，阅读时长大约1分钟 在这里提醒用户认清企业官方外呼营销号码，不要通过任何非官方号码办理业务，不要向任何人提供验 证码。三家电信企业的客服热线分别是：中国电信10000、中国移动10086、中国联通10010。 不少消费者都接到过各种营销电话，有的营销电话还是用普通电话号码打过来的，让人防不胜防。为落 实"信息通信暖心服务实事"，解决用户反映突出的通信业务电话营销虚假宣传、诱导消费等问题，三家 基础电信企业今天集体发布规范电话营销举措，统一外呼营销号码。 来源：央视新闻 三家基础电信企业唯一官方外呼营销号码分别是：中国电信10001、中国移动10085、中国联通10016。 如果接到其他号码要你办卡办套餐，可以确定不是正规渠道。 三家基础电信企业要求，如果用户明确拒绝电话营销的业务，就不能再继续呼叫打扰用户；电话营销必 须全面准确介绍营销内容，不虚假宣 ...