Core Viewpoint - The controversy surrounding the reuse of disposable slippers at the Marriott Hotel in Changzhou, Jiangsu, raises questions about consumer rights, hygiene standards, and the transparency of hotel practices regarding disposable items [1][2][3] Group 1: Hotel Practices and Consumer Rights - The Changzhou Marriott Hotel admitted to reusing disposable slippers for environmental reasons, which has sparked public debate about the appropriateness of this practice [1] - Industry insiders noted that while some budget hotels may use thin disposable slippers, many high-end hotels do recycle and reuse slippers after cleaning, typically up to three times [1] - The local health supervision authority stated that if slippers are labeled as disposable, their reuse is strictly prohibited, highlighting the need for clearer definitions of what constitutes disposable items [2] Group 2: Cost and Transparency Issues - The cost of disposable slippers is as low as 0.3 yuan, while the cleaning and quality control for reusable slippers incurs additional expenses, raising doubts about the hotel's commitment to providing a clean product for each guest [2] - There is a call for greater transparency in hotel practices, allowing consumers to make informed choices regarding the services they pay for, particularly concerning hygiene and safety [2] - The erosion of consumer trust due to unclean slippers can damage a brand's reputation, undermining the perceived value of the premium services offered by hotels [2][3]

Core Viewpoint - The incident involving the reuse of slippers at the Changzhou Marriott Hotel has raised concerns about hygiene practices, prompting an investigation by local health authorities [1] Group 1: Incident Details - A social media post on September 20 highlighted that the slippers provided by the Changzhou Marriott Hotel were worn and had hair inside, leading to allegations of repeated use [1] - The hotel management admitted on September 21 that, for environmental reasons, the slippers are cleaned and reused 2-3 times [1] - The Changzhou Health Supervision Bureau has initiated an investigation to determine whether the slippers are intended for single use [1] Group 2: Company Response - The Changzhou Marriott Hotel stated that they are currently investigating the situation and will issue an official statement once the findings are available [1] - Inquiries made to other Marriott hotels in Beijing and Shanghai confirmed that they provide single-use slippers and do not reuse them [1] - Staff at other locations indicated that if guests have concerns, they can request a check of the slippers before their stay [1] Group 3: Company Background - Marriott International is a global hotel management company with over 30 brands, including Ritz-Carlton and St. Regis [1] - The Changzhou Marriott Hotel features 263 panoramic guest rooms equipped with advanced facilities [1]

Core Viewpoint - The recent incident involving a Marriott hotel in Changzhou, Jiangsu, where a guest found unsanitary slippers, has sparked widespread public concern and debate about hygiene standards in high-end hotels, raising questions about consumer trust in the hospitality industry [2][5][11]. Group 1: Incident Details - A guest at a Marriott hotel discovered that the provided slippers were worn and had hair on them, leading to suspicions of their reuse [2][5]. - The hotel staff admitted that slippers are cleaned and reused 2-3 times for environmental reasons, which contradicts the expectation of single-use items in high-end accommodations [5][11]. - The local health supervision department has initiated an investigation to determine if the hotel's practices comply with hygiene regulations [5][11]. Group 2: Public Reaction - Online reactions to the incident are divided; some view it as an industry norm, while others criticize the hotel for prioritizing cost savings over hygiene [6][11]. - There is a call for transparency regarding the cleaning and reuse of items like slippers, with some consumers stating that if proper disinfection is ensured and communicated, they might accept reused items [6][11]. Group 3: Marriott's Business Context - Marriott International, which has a significant presence in China, is facing challenges in its operations, particularly in the Greater China region, where key performance indicators like RevPAR and ADR have shown declines [9][12][16]. - The company reported a global revenue increase of 5% in Q2 2025, but the performance in the Greater China market remains weak, with RevPAR down by 0.5% and ADR down by 0.9% [12][16]. - Amidst these challenges, Marriott is also planning to lay off 833 employees, indicating ongoing operational difficulties [17].

针对拖鞋循环使用及卫生疑云，涉事的江苏常州万豪酒店方面随后回应称，其拖鞋实为"可循环使用"产 品，严格执行"一客一换一消毒"，并解释"棉质材质在机洗后出现起球属正常现象"。但该说法并未平息 公众质疑。9月22日，新京报记者致电常州万豪酒店，对方表示"正在调查中，暂不回应"；记者同时 就"拖鞋是否应循环使用"等问题向万豪国际集团提出采访，截至发稿前未获回复。 豪华酒店的棉质拖鞋可循环利用？ 在高运营成本与激烈市场竞争的双重压力下，某些酒店企业为了控制成本或正在偷偷牺牲客房用品的质 量。9月21日，一位住客在网络上反映，江苏常州万豪酒店存在循环使用一次性拖鞋的情况，拖鞋表面 不仅起球，还粘着睫毛等异物，这引发公众对万豪酒店卫生管理的质疑。事件曝光后，常州市及新北区 卫生监督所迅速介入，表示将严格核查该酒店拖鞋是否属于一次性用品，以及其清洗消毒流程是否符合 规范。 独立酒店咨询师钟罗分析指出，不少酒店为吸引客源而降低房价，即 "牺牲房价，提高入住率"。"酒店 卫生问题屡禁不止的深层原因，往往在于为控制成本、简化流程。" 另一方面，本土酒店集团的快速崛起，正不断挤压国际品牌的市场空间。华住、锦江、亚朵等国内品牌 凭借 ...

Core Viewpoint - A recent incident involving a Marriott hotel in Changzhou, Jiangsu, has raised concerns about hygiene standards in high-end hotels, as a guest discovered used slippers with hair and pilling, leading to public outrage and an investigation by local health authorities [1][3][4]. Group 1: Incident Details - The hotel charges an average room rate exceeding 700 RMB per day, yet the slippers provided were found to be unsanitary, prompting the guest to question their cleanliness [3]. - The hotel staff claimed that slippers are cleaned and reused, which was not clearly communicated to guests, violating hygiene regulations that require proper cleaning and disinfection of reusable items [3][11]. - Following the incident, the hotel admitted that slippers are reused 2-3 times for environmental reasons, which has sparked a debate about the balance between cost-saving and hygiene [4][11]. Group 2: Public Reaction - Online discussions revealed a divide among netizens, with some viewing the incident as an industry norm while others criticized the hotel for prioritizing cost over cleanliness [4]. - Complaints against Marriott have been accumulating, with over 1,000 grievances reported on consumer platforms, highlighting issues such as hygiene standards and customer service [8]. Group 3: Company Background and Performance - Marriott International, a leading hotel group with 1.667 million rooms, has faced challenges in the Chinese market, which is its second-largest market globally [10][11]. - In Q2 2025, Marriott's global hotel revenue grew by 5% to $6.74 billion, but its performance in Greater China showed a decline, with RevPAR down 0.5% and ADR down 0.9% [12][14]. - The company is also planning to lay off 833 employees in early 2025, indicating ongoing operational challenges [14].

Core Viewpoint - The recent controversy surrounding the reuse of disposable slippers at the Changzhou Marriott Hotel raises significant hygiene concerns, prompting investigations by health authorities and highlighting potential management issues within the hotel chain [2][3][5]. Financial Performance - In the second quarter of 2025, Marriott International reported total revenue of approximately $6.744 billion, a year-on-year increase of 4.73%, while net profit was about $763 million, reflecting a decrease of 1.17% compared to the previous year [2][8]. - The average daily rate (ADR) for hotels in the Greater China region was $110.29, a decline of 0.9% year-on-year, contrasting with a global ADR of $188.25, which increased by 1.9% [9][10]. - The revenue per available room (RevPAR) in the Greater China region experienced a year-on-year decline of 0.5%, indicating performance pressures in this market [2][11]. Operational Standards - The Changzhou Marriott Hotel, which opened in 2015 and has 263 rooms, is classified as a five-diamond luxury hotel, yet it has received negative reviews regarding cleanliness and service quality [6][8]. - The hotel staff claimed that slippers are not single-use but are cleaned and disinfected after each guest, although this practice has been questioned due to reported hygiene issues [5][8]. Market Context - The overall occupancy rate for Marriott's global hotels was 72.2%, a decrease of 0.3 percentage points year-on-year, reflecting broader challenges in the hospitality sector [8][11]. - The performance of Marriott in the Greater China region appears to be under pressure, with declining RevPAR and ADR figures, which may be indicative of a need for cost reduction and efficiency improvements [11].

Core Viewpoint - The recent controversy surrounding the reuse of disposable slippers at the Changzhou Marriott Hotel raises significant hygiene concerns, reflecting broader operational challenges within the Marriott brand in the Greater China region [2][4][14]. Financial Performance - In Q2 2025, Marriott reported total revenue of approximately $6.744 billion, a year-on-year increase of 4.73%, while net profit was about $763 million, a decrease of 1.17% [3][11]. - The average daily room rate (ADR) in the Greater China region decreased by 0.9% to $110.29, while the global ADR increased by 1.9% to $188.25 [12]. - The revenue per available room (RevPAR) in the Greater China region saw a decline of 0.5%, indicating performance pressure in this key market [12][13]. Operational Issues - The Changzhou Marriott Hotel has been accused of reusing slippers, which the hotel staff initially confirmed, stating that slippers are typically used two to three times and undergo cleaning and disinfection [7][10]. - The local health authorities have intervened, emphasizing that if slippers are labeled as disposable, their reuse is prohibited, highlighting potential regulatory compliance issues [7][10]. - Customer reviews indicate dissatisfaction with cleanliness and service quality, suggesting that the hotel may not meet the standards expected of a five-star establishment [10][14]. Market Context - The performance decline in the Greater China region is part of a broader trend, with Marriott's RevPAR in this area dropping by 2.3% in 2024, indicating ongoing challenges in maintaining profitability [13][14]. - Comparatively, other international markets such as the Middle East and Africa have shown significant RevPAR growth, suggesting that Marriott's issues may be more pronounced in the Greater China market [12].

本文字数：1098，阅读时长大约2分钟 来源 | 上游新闻、正在新闻、界面新闻等 据上游新闻，近日有网友发帖反映，江苏常州一家万豪酒店提供的白色拖鞋明显起球，鞋内还有毛发，质疑这些拖鞋被重复使用。住客向服务员提出异 议后，对方送过来一双崭新的拖鞋。 21日，记者采访的涉事酒店相关负责人承认，出于环保考量，该酒店拖鞋经消毒清洗后会循环使用2-3次。同日，常州市卫生监督所介入调查，表示要 先判定酒店拖鞋是否为一次性用品。"如果是一次性拖鞋，确实禁止重复使用。如非一次性拖鞋，也须严格遵循清洗、消毒再使用的规范。" 针对万豪酒店未标注、未告知的情况，卫生监督所表示将进行现场查验，并通过酒店内部记录、拖鞋标签及相关单据，核实该酒店的拖鞋是否是一次性 拖鞋。 2025.09. 22 爱企查App显示，万豪酒店关联公司上海姜根酒店管理有限公司成立于2005年8月，法定代表人为马雷，注册资本30万美元，经营范围包括餐饮服务、 住宿服务、食品销售、酒类经营等。股东信息显示，该公司由LUXURY HOTELS INTERNATIONAL OF HONG KONG LIMITED全资持股。分支机构 信息显示，该公司已设立3家分支机 ...

Group 1 - Marriott International, Inc. operates and franchises hotels, residences, timeshares, and yachts globally under several well-known brands [2] - The stock price of Marriott has increased more than three-fold from its lows in March 2020, reflecting a strong recovery in the travel sector [2] - Artisan Partners exited their investment in Marriott after a successful multiyear campaign, highlighting the company's competitive advantages and flexible financial structure [2] Group 2 - Jim Cramer commented on the volatility affecting travel and leisure stocks, noting that Marriott was significantly impacted despite the overall positive trend in the travel industry [1] - The market's reaction to travel stocks, including Marriott, appears irrational given the strong performance of related companies like American Express [1]

Group 1 - Bernstein raised Hilton Hotels' target price from $261 to $288 while maintaining a "Market Perform" rating [1] - Bernstein increased Marriott Hotels' target price from $309 to $327 while maintaining an "Outperform" rating [1]