Alfa Laval (OTCPK:ALFV.Y) 2025 Capital Markets Day November 24, 2025 10:00 AM ET Speaker0I don't know about you guys, but when we gather, you know, biannually, our 200 most senior leaders, you know, we do presentations like this. I will do a strategy update, and, you know, people will talk, and we will have slides. Then we have products. In my team, that's where the excitement is. A lot can be said, you know, showed, but it's the product that gets people going, right? That's the buzz. I don't know what you ...

服务标杆店面分享经验 （拍摄者 冯军） 首都机场商圈作为国门重要窗口，其服务体验直接关乎旅客的"第一印象"与"最终记忆"。因航站楼商业资源业态多元，店面管理能力不一，服务表现 难免参差不齐。面对这一现状，如何才能打破壁垒，让分散的服务星光汇聚成璀璨银河，如何将个别店面的"优质服务"经验转化为整个商圈的"统一规 范"与"共同文化"，首都零售商圈"服务商学院"工作坊构想的应运而生成为了破题之策。它并非传统意义上的学习组织，而是一个跨越边界、共创共享 的学习平台，首都机场商贸公司希望通过该平台实现从"管理商户"向"赋能商户"的根本转变，其核心宗旨便是不断夯实一线员工整体服务保障能力， 打造引领商圈卓越服务品质的经典案例库及复制推广机制，以特色服务产品及文化塑造商圈"匠心服务"的良好氛围，最终实现商圈服务生态共生、共 建的良性循环。 与以往"老师讲、学员听"的培训模式截然不同，本次"服务商学院"工作坊活动的核心魅力在于以服务基本功、服务技巧、服务危机化解等为主题，开 展完全的"场景化"演练。在首都机场商贸公司的统筹安排下，各商户学员统一前往航站楼免税区店面进行参观学习，开启一次边思考边观摩的"服务诊 断"。大家在琳琅 ...

Core Viewpoint - The successful completion of a complex international transfer operation at Xi'an Xianyang International Airport highlights the efficiency and professionalism of China's civil aviation industry, particularly in handling first-time international travelers [1][3][4] Group 1: Operational Efficiency - The operation involved 20 Thai passengers who needed to transfer from Kashgar to Bangkok with a tight connection time of just over 100 minutes [1] - The entire process was completed in 50 minutes, showcasing effective coordination among various stakeholders, including ground staff and the airline [1][3] - Key milestones included the arrival of the flight at 22:05, completion of luggage retrieval by 22:35, and successful boarding by 23:25, with the flight departing 20 minutes ahead of schedule [3] Group 2: Service Innovation - The operation was guided by the Northwest Administration's proactive planning and precise instructions, focusing on addressing common challenges faced by first-time international travelers [3] - The experience gained from this operation will serve as a blueprint for future services, emphasizing "information pre-positioning, multi-party collaboration, and dedicated service" [4] - The airline aims to continuously enhance international transfer efficiency and service quality, aligning with the Northwest Administration's requirements [4]

Core Points - Eastern Airlines has shortened the check-in deadline for domestic flights at Nanchang Changbei International Airport to 25 minutes before departure for passengers without checked luggage, effective from November 1 [1] - This change follows a previous reduction in the check-in time from 40 minutes to 30 minutes in April of this year [3] Group 1: Operational Efficiency - Eastern Airlines Jiangxi Branch is continuously optimizing ground service processes and enhancing operational efficiency at Nanchang Changbei International Airport [2][3] - The reduction in check-in time is a critical measure to ensure the safety and punctuality of flights, as it allows for the completion of essential tasks such as baggage loading, passenger information verification, and flight data reporting [3] Group 2: Service Innovation - The company aims to provide more time for passengers by streamlining internal processes and enhancing collaboration among various roles [3] - Eastern Airlines Jiangxi Branch is committed to ongoing service innovation through refined and differentiated offerings to improve the travel experience for passengers [3]

Core Insights - The new winter-spring flight schedule will be implemented nationwide starting October 26, with Shandong Airlines planning to deploy 134 aircraft to enhance flight options for travelers [1] Route Expansion - Shandong Airlines has added new routes including Jinan ⇌ Yuncheng ⇌ Kunming and Qingdao ⇌ Yuncheng ⇌ Kunming, establishing an air corridor from North China to Southwest China [2] - Additional routes include Qingdao ⇌ Hefei ⇌ Nanning, Qingdao ⇌ Shiyan, and Harbin ⇌ Qingdao ⇌ Chengdu Tianfu, further improving the airline's national network [2] - Popular routes have been increased in frequency, such as Jinan ⇌ Kashgar now operating daily, and business routes like Qingdao ⇌ Xi'an and Qingdao ⇌ Wuhan have been increased to 2 to 4 flights per day [2] International and Regional Services - Shandong Airlines operates over 40 round-trip flights daily to major cities in the Asia-Pacific region, including Seoul, Osaka, Bangkok, and Singapore, as well as Hong Kong and Taipei [2] Flight Schedule Details - Specific flight schedules include daily flights for routes such as Jinan ⇌ Chengdu Tianfu ⇌ Lijiang and Qingdao ⇌ Hefei ⇌ Nanning, with various frequencies for other routes [4][5] Service Enhancements - The "Shandong Airlines Fast Line" service has been upgraded, offering up to 14 high-frequency flights daily between key cities and exclusive benefits for fast line travelers [5] - The airline has introduced a product system that includes through flights, prepaid luggage, and round-trip discounts to cater to diverse travel needs [6] First-Time Traveler Initiatives - A new service system for first-time travelers has been launched, focusing on providing comprehensive support throughout the ticketing, airport, and cabin experience [6]

Core Points - The launch of the China Life Metro brand train marks the 76th anniversary of China Life Insurance Company and the 30th anniversary of its individual insurance marketing specialization [3] - The train serves as a mobile promotional platform, integrating insurance protection, health management, and retirement planning into the daily commuting experience of citizens [3][4] - The collaboration between China Life and Anhui Broadcasting Media Group aims to explore innovative integration of media, finance, and services, enhancing the delivery of quality services to the public [3][4] Group 1 - The inauguration of the "China Life" metro train is a significant milestone for the company, showcasing its brand image and commitment to urban development [3] - The event was attended by key leaders from China Life and Anhui Broadcasting Media Group, emphasizing the importance of their partnership in transforming into a smart media operator [3][4] - The train is designed to be a "mobile window" for China Life, conveying warmth and responsibility to the public [4] Group 2 - The launch of the metro train is seen as a celebration of 30 years of marketing achievements, highlighting the company's role in providing risk protection to millions of families [4] - China Life plans to leverage this initiative to deepen brand communication and service innovation, aiming to integrate financial services into more aspects of citizens' lives [4] - The company will initiate a series of customer appreciation and brand upgrade activities to contribute to the modernization of Anhui [4]

Core Points - The article highlights the upgraded "Anxin Changxing" service at Dongying Airport, which introduces a special love wristband for travelers with specific needs, such as pregnant women and those carrying pacemakers [3][5] - The initiative aims to enhance the travel experience by providing personalized security check services, allowing travelers to self-identify their needs without additional communication [5] Group 1 - Dongying Airport has upgraded its "Anxin Changxing" service brand to include a special love wristband for travelers with unique requirements [3] - The wristband system allows travelers to self-collect and wear the wristband at the security check area, ensuring privacy and facilitating a more efficient security process [5] - The airport's focus is on continuous service innovation, aiming to improve the quality of travel experiences through small yet impactful changes [5] Group 2 - The transition from a "three-color service card" to the "special love wristband" reflects Dongying Airport's commitment to being traveler-centric [5] - Future plans include further innovations in service delivery, focusing on minor details that can significantly enhance overall service quality [5] - The goal is to make high-quality service a distinctive feature of Dongying Airport, ensuring that every traveler feels warm and secure during their journey [5]

Group 1 - The national civil aviation market experienced significant growth during the National Day and Mid-Autumn Festival holiday from October 1 to 8, 2025, with a total of 19.138 million passengers transported, averaging 2.392 million passengers per day, and a peak of 2.475 million passengers on October 1, surpassing historical records for the holiday [1] - China Southern Airlines' Beijing branch enhanced passenger experience through themed flight activities on specific routes, integrating festive elements into cabin services and creating an enjoyable atmosphere for travelers [1] - The cabin crew designed interactive segments focusing on cultural and tourism knowledge, promoting traditional Chinese culture during flights, thereby enriching the travel experience and breaking the monotony of long journeys [1] Group 2 - The civil aviation industry is shifting from merely facilitating travel to enhancing the quality of the travel experience, with plans to continuously integrate regional culture and service innovation in future flights [2]

Core Viewpoint - The Haikou Customs is implementing innovative measures in institutional, management, and service aspects to support the development of cross-border e-commerce enterprises, aiming to create a better business environment for them [1][2]. Institutional Innovation - Haikou Customs is allowing enterprises to fully enjoy policy benefits by supporting the display of bonded imported goods in special regulatory zones and promoting the integration of online and offline e-commerce businesses [1]. - The customs authority is also facilitating the "cross-border e-commerce + duty-free" development, leveraging unique policy advantages of Hainan Free Trade Port to enhance market competitiveness for international new products [1]. Management Innovation - To ensure customs clearance efficiency, Haikou Customs is implementing measures such as "first enter the zone, then inspect," catering to the flexible supply chain needs of enterprises [1]. - The customs has optimized processes for cross-border packages, offering "one-stop" handling and 24/7 instant inspection services through WeChat appointments, ensuring "zero waiting" for customs clearance [1]. Service Innovation - Haikou Customs is reducing costs and increasing efficiency for enterprises by strictly implementing preferential policies for the comprehensive pilot zone, simplifying export procedures, and canceling the registration for overseas warehouse enterprises [2]. - The customs authority is enhancing the regulatory environment by shifting the responsibility for transaction authenticity to enterprises, thereby reducing institutional transaction costs [2]. - Future efforts will focus on continuously optimizing regulatory and service levels to support the high-quality development of the cross-border e-commerce industry in Hainan Free Trade Port [2].

Core Viewpoint - The article highlights the initiatives taken by Ping An Property & Casualty Insurance Shenzhen Branch to promote financial education and consumer protection, aligning with national regulatory themes to enhance public financial literacy and risk prevention [2][3]. Group 1: Financial Education Initiatives - The Shenzhen branch launched a "Financial Education Promotion Week" focusing on "party building, people-oriented service, risk prevention, and service innovation" [2]. - A comprehensive "1+11+N" education network was established, integrating consumer rights protection with practical community service initiatives [2]. - The branch organized a "Financial Anti-Fraud Art Wall" project in collaboration with 18 financial institutions and initiated a volunteer service team named "Consumer Protection Youth Riders" [2]. Group 2: Targeted Risk Prevention - Specific programs were developed for vulnerable groups, including interactive educational activities like "Anti-Fraud Fairy Tale Museum" and "Fraud Prevention Basketball" for youth [2]. - Multilingual resources were created for foreign residents, including brochures in Chinese and English and a dedicated multilingual hotline [2]. - The "Shenzhen Financial Education Cavalry Team" was deployed to rural areas to integrate fraud prevention knowledge into local communities [2]. Group 3: Innovative Teaching Models - The branch introduced a new educational model combining "scene penetration and technology empowerment," including the establishment of a "Financial Knowledge Theme Bookstore" for immersive learning experiences [3]. - An online interactive game called "Clear Wealth Protection Station" was launched to enhance online and offline educational integration [3]. - A "three-in-one" consumer protection matrix was piloted in community settings, involving community grid workers, anti-fraud police, and volunteers to deliver risk alerts directly to residents [3]. Group 4: Commitment to Financial Stability - The activities during the Financial Education Promotion Week showcased the role of insurance as an economic stabilizer and social stabilizer through various outreach methods [3]. - The company aims to continue its commitment to financial service and consumer protection, contributing to the modernization of social governance [3].