Core Viewpoint - The article highlights issues with Ctrip's car rental service, where customers have reported receiving different vehicles than what was booked, leading to accusations of false advertising and poor service quality [3][4][5][8][11]. Group 1: Customer Complaints - A prominent social media influencer reported renting a Land Rover Defender but received a Toyota Land Cruiser instead, which was in poor condition [5][8]. - Multiple customers have shared similar experiences, including receiving older models than what was advertised, raising concerns about the accuracy of vehicle descriptions on the platform [8][11]. - Users have expressed frustration over the verification process, claiming it is superficial and allows companies to evade responsibility for discrepancies [15][21]. Group 2: Company Response and Management - Ctrip has not publicly responded to the complaints raised by customers regarding the rental service [4][15]. - The company has faced scrutiny from regulatory bodies, with recent administrative talks highlighting potential violations of e-commerce laws [19][21]. - High-level executives at Ctrip have been selling shares, totaling approximately 760 million RMB, which has led to speculation about the company's future performance [4][21]. Group 3: Market Position and Competition - Ctrip ranks third in the online car rental market in China, holding a 13% market share, trailing behind Shenzhou Car Rental and Yihai Car Rental [22]. - The rapid growth of the online car rental market has led to increased competition, with new platforms emerging and challenging established players like Ctrip [22]. - The article indicates that Ctrip's service quality issues may hinder its ability to compete effectively in a market that is becoming increasingly saturated [18][22].

金融是国民经济的血脉，消费者权益保护则是金融血脉健康流动的"安全阀门"。对金融业而言，消保工 作是践行"金融为民"初心的核心载体，是防范系统性金融风险的关键防线；对国家社会而言，它是维护 金融秩序稳定、夯实社会治理根基的重要支撑；对金融消费者而言，它更是守护"钱袋子"安全、提升获 得感幸福感的根本保障。 2025年9月15日至21日，中国建设银行山东省分行紧扣"保障金融权益 助力美好生活"主题，在全域开 展"2025年金融教育宣传周" 活动，以体系化部署、场景化服务、创新性实践，将金融知识送到群众身 边，为齐鲁大地金融生态和谐健康注入强劲"建行动能"。 高位统筹 织密消保"责任网" 消保工作的深度推进，离不开顶层设计的精准导航与全链条保障。建行山东省分行以"全行一盘棋"思 维，构建起责任明晰、能力过硬、触达广泛的消保工作体系。 建行山东省分行高度重视"2025年金融教育宣传周"活动，成立活动领导小组，同步制定下发2025年金融 教育宣传周活动方案，确保每一项消保任务都有专人抓、专人管。在行内能力提升层面，分行精选建行 学习平台"建消保 护权益"等栏目精品课程，组成2025年度消保学习必修课并在全辖推广，通过系 ...

Core Viewpoint - DJI has announced significant price reductions on several products, leading to dissatisfaction among consumers who purchased these items shortly before the price drop [3][6][19] Group 1: Price Reductions - DJI's price cuts include a reduction of 700 yuan for the Osmo Pocket 3 standard version and 900 yuan for the Pocket 3 all-in-one kit, among others [3][6] - The price reductions are part of DJI's promotional strategy for the upcoming Double Eleven shopping festival, which started on October 9 and runs until October 14 [6][19] Group 2: Consumer Reactions - Many consumers expressed feelings of betrayal and frustration on social media after purchasing DJI products just before the price drop, with comments like "backstabbed" and "purely a victim" [6][8] - Consumers who bought products through online platforms benefit from a "7-day price protection + 30-day no-reason return" policy, while those who purchased in physical stores face challenges in obtaining refunds or price adjustments [12][18] Group 3: Company Response - DJI stated that the price adjustments are part of a regular promotional arrangement and emphasized their commitment to addressing consumer feedback and improving communication [18][19] - The company acknowledged the concerns regarding the disparity in after-sales service between online and offline purchases, indicating the complexities involved in maintaining a uniform policy across different sales channels [19]

Group 1: Market Supervision - During the National Day holiday, market supervision departments implemented coordinated inspections across urban areas to ensure market order and food safety, emphasizing a strong sense of responsibility for public safety [1] - In the Jiajiayue central store, enforcement personnel checked mooncake gift boxes for production dates and shelf life, ensuring compliance with labeling standards and monitoring consumer complaint handling [2][5] - The Jiajiayue Group is committed to enhancing consumer shopping experiences and has established a "7-day return and exchange" policy along with a dedicated customer service channel for prompt responses to consumer issues [5] Group 2: Food Safety in Catering - Enforcement personnel conducted inspections in restaurants, focusing on hygiene, raw material sourcing, and compliance with regulations, particularly in areas with high tourist traffic [6][9] - The market supervision department has guided large and medium-sized restaurants to implement a "4D kitchen" standard, ensuring organized and responsible kitchen management, with over 450 restaurants inspected this year [8] - Inspections at the Zhihai Port Bay included checks on popular holiday food items like mooncakes and dried fruits, ensuring compliance with sourcing and labeling regulations [9] Group 3: Future Actions - The market supervision department plans to further enforce safety responsibilities among relevant entities and intensify efforts to maintain order in the tourism market, ensuring continuous oversight during holidays [11]

转自：四川在线 遇到这种情况怎么办？ 律师观点： 四川瀛楷典扬（成都）律师事务所主任吴山表示，遇到酒店毁约，建议消费者采取不取消、不加价的应 对措施，因为一旦取消，可能会被认为消费者自愿退房，这样消费者权益就不能得到有效保护。 马宁 四川在线记者 刘佳 订好车票、酒店住宿 却又被酒店方面 "临时取消订单"的情况时有发生 如果重新预订酒店房间 酒店已"坐地起价" 客房价格高出之前数倍 消费者下单且付款成功，依据电子商务法，合同成立，商家单方面强行取消订单应视为违约行为。若商 家存在违约行为，能继续履行约定的要继续履行；不能履行的，需赔偿消费者相应损失。若商家以虚假 装修等虚假信息欺骗消费者，构成消费欺诈，按照消费者权益保护法，消费者不仅可要求退款，还可要 求增加赔偿其受到的损失，增加赔偿的金额为消费者购买商品的价款或者接受服务费用的3倍；增加赔 偿的金额不足500元的，为500元。 简单来说做好四件事就不用担心酒店毁约提价： 1、留存证据，将与商家的沟通过程进行录音，保存被取消的订单截图，收集能够证明商家恶意解约的 材料； 2、联系平台进行投诉，并要求平台提供商家真实有效的联系方式； 3、可以向消协、有关行政部 ...

Core Points - The article highlights the efforts of Minsheng Bank's Jinan Licheng Branch to enhance financial risk awareness among community residents through innovative outreach and education initiatives [1][2] - The bank has established a "Financial Knowledge Promotion Team" that collaborates with community workers to conduct door-to-door visits, providing tailored financial risk education to vulnerable groups, particularly elderly residents [1] - The initiative includes the distribution of informative materials such as the "Elderly Anti-Fraud Guide" and "Safe Card Usage Tips," focusing on common scams targeting seniors [1] - A dedicated consumer protection area has been set up at the bank branch, serving as a "knowledge charging station" for residents to access a variety of financial education resources [1][2] - The ongoing commitment of Minsheng Bank to consumer rights protection is emphasized, with plans for sustained community engagement to ensure financial safety and stability [2]

Core Viewpoint - The Beijing Municipal Market Supervision Comprehensive Law Enforcement Team has imposed fines on four shared charging treasure service companies, marking the first enforcement action in the country against consumer rights violations in the shared charging rental sector [1] Group 1: Regulatory Actions - The enforcement action is based on the Consumer Rights Protection Law of the People's Republic of China, addressing issues related to consumer rights violations in the shared charging treasure rental market [1] - The investigation was initiated due to multiple consumer complaints regarding difficulties in returning devices and irregular charging practices [1] Group 2: Company Practices - The companies were found to have a disconnect between rental services and after-sales services, with agents managing cabinet operations while brand owners only provided online rentals [1] - Consumers faced issues such as being unable to return devices due to full cabinets or equipment malfunctions, leading to continued billing even after attempted returns [1] Group 3: Consumer Rights Violations - The companies' customer service primarily relied on AI automated responses, making it difficult for consumers to resolve refund requests and understand billing rules [1] - The lack of transparency in billing practices infringed upon consumers' rights to fair trading, autonomous choice, and informed decision-making [1] Group 4: Company Response - The four companies have actively rectified their practices by joining the Beijing Shared Charging Treasure Industry Self-Discipline Convention [1] - They have committed to establishing a billing suspension mechanism for cases where returns are impossible due to full cabinets or equipment issues, with verified cases eligible for fee waivers [1]

Core Viewpoint - The "Quality and Responsibility" food safety seminar held in Beijing emphasizes the importance of safeguarding consumer rights and ensuring food safety, with various industry representatives reaching a consensus on these issues [1] Group 1: Participants and Organizations - The seminar was attended by representatives from the National Market Supervision Administration, China Dairy Industry Association, China Nutrition and Health Food Association, and other notable organizations [1] - The event included participation from well-known companies in the food, consumer, and platform sectors [1] Group 2: Objectives and Initiatives - The seminar aimed to promote a collaborative effort to ensure consumers can "buy with confidence and eat with peace of mind" [1] - There was a collective agreement among participants to protect consumer rights and enhance food safety measures [1]

Core Insights - The Beijing Municipal Market Supervision Comprehensive Law Enforcement Team has imposed administrative fines on four shared charging treasure service companies, marking the first enforcement action in the country under the Consumer Rights Protection Law regarding consumer rights violations in the shared charging sector [1] Group 1: Regulatory Actions - The enforcement action follows multiple consumer complaints regarding issues such as "difficult returns" and "arbitrary charges," leading to investigations into the four companies [1] - The investigation revealed a disconnect between rental services and after-sales services, with agents managing cabinet operations while brand owners only provided online rentals, resulting in consumer difficulties in returning devices and ongoing charges despite failed returns [1] Group 2: Consumer Rights Violations - Consumers faced challenges due to full cabinets and equipment malfunctions, leading to continued billing even after failed returns, and customer service primarily relying on AI responses, making it difficult for consumers to resolve refund requests [1] - The lack of transparency in billing rules and information further infringed upon consumers' rights to fair trading, autonomous choice, and informed decision-making [1] Group 3: Industry Response - The four companies have actively rectified their practices by joining the Beijing Shared Charging Treasure Industry Self-Discipline Convention, committing to establish a billing suspension mechanism for situations where returns are impossible due to full cabinets or equipment issues [1] - The companies have pledged to waive fees for returns that cannot be completed due to equipment problems [1]

近日，陕西延安宝塔区浪子烤肉店使用"阴阳菜单"一事引发讨论，有网友反映该店针对本地人和外地人 使用不同菜单，实测点单相同的一顿饭付款却相差59元。9月27日，南都N视频记者从延安市宝塔区市 场监督管理局获悉，该店已停业，市监局责令其立即整改，并对该店依法立案，列为重点监管对象。 近日，有网友在社交平台发布视频称，延安宝塔区浪子烤肉店使用"阴阳菜单"。针对本地口音客人和外 地口音客人，店家使用了不同菜单。"烤面皮差7块、烤锅巴差11块、羊杂差10块……一共差了59块 钱。"视频中，店家称"其他人都是我们这儿的老顾客，有时候会给他们打点折"。 网友反映同一份菜价格不同。 9月27日，延安市宝塔区市场监督管理局针对此事发布通报。通报称，经查，该店在消费者不知情的情 况下，对同一菜品设置了不同价格，该行为涉嫌违反《消费者权益保护法》等法律法规，侵犯了消费者 的合法权益。目前，该店已停业，市监局责令其立即整改，并对该店依法立案，列为重点监管对象。 通报表示，"该问题暴露出我局在日常监管过程中存在薄弱环节。即日起，我局将持续加大市场监管力 度，严查各类侵害消费者权益的违法违规行为。" ...