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梦回OFO小黄车 罗马仕充电宝退款进度排到17万位
Xi Niu Cai Jing· 2025-07-10 13:41
Core Viewpoint - The company Romoss is facing significant operational challenges due to a large-scale recall of defective power banks, leading to financial losses and consumer dissatisfaction [1][2][6]. Group 1: Recall and Financial Impact - Romoss has recalled 491,745 units of three models of power banks produced between June 2023 and July 2024, which is expected to result in direct losses of 1-2 billion yuan per month [2][5]. - The recall was initiated due to issues with the battery cells, which posed risks of overheating and potential fire hazards [5]. Group 2: Consumer Complaints and Refund Issues - As of July 8, over 2,900 complaints have been filed against Romoss, with nearly 70% related to difficulties in obtaining refunds [1][5]. - Consumers have reported issues with the refund process, including messages indicating insufficient seller funds and delays in processing refunds, reminiscent of past incidents with other companies [1][6]. Group 3: Employee Situation and Company Management - Employees at Romoss have begun to gather outside the headquarters, expressing concerns over unpaid wages and benefits, indicating internal unrest within the company [3][5]. - The company has undergone a change in legal representation, with a new representative taking over just three months after the previous one, suggesting instability in management [5]. Group 4: Regulatory and Safety Concerns - The recall has drawn attention from regulatory bodies, with potential violations of consumer protection laws due to the company's failure to ensure refund processes are operational [5]. - Testing has shown that the recalled power banks exceed safety standards, with temperatures reaching 87°C, raising alarms among educational institutions that have banned the use of Romoss products [5].
网购Labubu出现不明“异物”!二手交易平台客服:退不了
Huan Qiu Wang Zi Xun· 2025-07-10 13:00
Core Viewpoint - The incident highlights consumer dissatisfaction with the "95分" platform regarding the sale of a defective collectible toy, raising concerns about the platform's return policy and customer service practices [1][9]. Group 1: Consumer Complaint - A consumer named Mr. Wang reported receiving a defective Labubu toy with an unknown "foreign object" on its arm, which he found unacceptable [1][3]. - Mr. Wang's request for a refund was denied by the platform, which claimed the defect was "not within the inspection range" [3][6]. - The platform's inspection report only noted "slight use" and "packaging box damaged," failing to mention the arm defect [3][5]. Group 2: Customer Service Response - Customer service emphasized that the toy was rated as "Grade A" and suggested that minor defects do not affect usability, urging Mr. Wang to keep the item [5][6]. - When Mr. Wang pointed out the platform's failure to fulfill its inspection responsibilities, customer service reiterated that the item was not eligible for a no-reason return and offered a 10 yuan coupon as compensation, which he rejected [6][9]. Group 3: Legal Perspective - Legal expert Hu Yiming stated that the platform must adhere to the seven-day no-reason return policy as mandated by consumer protection laws, given its nature as a second-hand goods marketplace [9][10]. - Hu also noted that the platform violated the consumer's right to know by not disclosing the specific defects of the product at the time of sale, which infringes on the consumer's legal rights [10].
长城人寿山东分公司开展“清风树正气 廉洁护金融”7·8宣传活动
Qi Lu Wan Bao· 2025-07-09 12:04
7月1日,在"7.8全国保险公众宣传日"到来之际,长城人寿山东分公司组织开展了"清风树正气 廉洁护金融"健步走活动。本次活动以"爱与责任,保险让生活 更美好"为主题,将健步走与金融知识普及深度融合,进一步弘扬清廉金融文化,营造风清气正的行业氛围。 抵达教育基地后,员工们通过聆听讲解、观看实物展陈与图文视频,深入了解中国共产党自诞生以来不断加强纪律建设、推进自我革命的光辉历程,特别是 党的十八大以来全面从严治党的重大成果。大家深刻体会到金融从业者肩负的责任——保护消费者合法权益,提供公平公正的金融服务,是金融服务"以人 民为中心"理念的具体体现,也是从业人员的初心和使命。 本次活动不仅是一堂深刻的红色教育课,更是一场关于消费者权益保护和廉洁金融理念的思想洗礼。员工们纷纷表示,将积极传承党的光荣传统,把廉洁自 律、责任担当贯穿到日常消保工作中,以实际行动践行金融为民理念,为公司高质量发展贡献力量,为守护人民群众的"金融安全感"添砖加瓦。 清晨雨后的济南市高新区空气清新,长城人寿山东分公司的员工们身着统一运动衫、手持宣传标语,一路迈着矫健的步伐前往全面从严治党教育基地,用实 际行动践行"责任行天下,诚信行天下,爱心 ...
中宏保险山东分公司开展“7.8 全国保险公众宣传日”系列活动
Qi Lu Wan Bao· 2025-07-09 11:05
Core Viewpoint - The article emphasizes the theme "Love and Responsibility: Insurance Makes Life Better," highlighting various promotional activities organized by Zhonghong Insurance in Shandong to raise public awareness about financial insurance knowledge and the industry's commitment to social responsibility [2][54]. Group 1: Promotional Activities - Zhonghong Insurance Shandong branch organized over 40 diverse promotional events during the National Insurance Publicity Day, aiming to educate the public on financial insurance knowledge [2]. - Activities included a historical remembrance walk and a charity event for disabled individuals, showcasing the company's commitment to social causes [2]. - The company participated in a health walk and a financial knowledge promotion event in collaboration with local insurance associations, enhancing public awareness of consumer rights and fraud prevention [2][9][16]. Group 2: Community Engagement - Qingdao Center Branch engaged in community outreach by conducting promotional activities in local neighborhoods, emphasizing the theme of love and responsibility [9]. - The Yantai Center Branch combined consumer rights education with a customer service festival, promoting financial knowledge while fostering community relationships [19]. - The Weifang Center Branch organized a health detection event and a historical education visit, linking health awareness with financial insurance knowledge [16]. Group 3: Future Commitment - Zhonghong Insurance plans to continue its commitment to the "Love and Responsibility" philosophy, focusing on innovative service models and improving service quality to build a trustworthy insurance ecosystem [54].
陆家嘴国泰人寿全面开展“7.8全国保险公众宣传日”活动
Cai Fu Zai Xian· 2025-07-09 09:30
Core Viewpoint - The insurance industry is actively promoting public awareness and education through various initiatives, emphasizing the theme "Love and Responsibility, Insurance Makes Life Better" during the 13th "7.8 National Insurance Publicity Day" [1] Group 1: Public Awareness Activities - The company organized a series of promotional activities across the country, focusing on warm services and innovative methods to disseminate insurance knowledge and positive energy [1] - In Beijing, the company targeted vulnerable elderly groups and students, conducting financial anti-fraud campaigns to enhance public awareness and protection against telecom fraud [2] - The Jiangsu branch integrated insurance promotion with red culture, organizing events that included financial anti-fraud education and red story narrations to inspire a sense of mission within the industry [4] Group 2: Community Engagement - The Guangdong branch conducted specialized presentations for Taiwanese enterprises, highlighting the core value of insurance in risk management and employee welfare [6] - In Xiamen, a "Fraud Prevention Class" was launched in collaboration with local schools, using videos to illustrate illegal fundraising schemes and engaging residents in knowledge quizzes to build financial safety awareness [8] - The Henan branch formed an anti-fraud alliance with local police, conducting community outreach to educate residents on anti-money laundering and consumer rights protection [10] Group 3: Broader Initiatives - Other regions, including Shanghai, Zhejiang, Shandong, Fujian, and Liaoning, also participated in activities aligned with the annual theme, establishing convenient service points and organizing community events to enhance the humanistic aspect of the insurance industry [12] - The initiatives reflect the company's mission of "Spreading Happiness, Spreading Love," showcasing a collaborative effort across various branches to promote insurance awareness [12] - The company aims to continuously explore new paths and models for insurance promotion, enhancing service quality and contributing to the high-quality development of the industry [13]
同方全球人寿山东分公司积极开展2025年"7.8全国保险公众宣传日"系列活动
Qi Lu Wan Bao· 2025-07-09 03:52
Core Viewpoint - The company actively participated in the 13th "7.8 National Insurance Publicity Day" with a theme of "Love and Responsibility, Insurance Makes Life Better," organizing various promotional activities to embody the service concept of "Insurance for the People" [1] Group 1 - The company organized a red education activity at the "Wusanjian" memorial in Jinan, reinforcing the responsibility of insurance professionals and encouraging party members to play a leading role in the community [1] - On July 8, the company set up a themed promotional booth in Quancheng Park, providing insurance knowledge to the public through brochures, consultations, and interactive Q&A sessions, while also offering free blood pressure measurements to attract participation [2] - The company conducted the "Five Entrances" initiative, engaging with local communities to promote financial knowledge and raise awareness about common scams, particularly targeting the elderly [2] Group 2 - The company prioritizes consumer rights protection and aims to enhance public understanding and trust in the insurance industry through diverse educational activities [2] - The company plans to leverage the "7.8 National Insurance Publicity Day" to innovate service models, optimize service experiences, and provide high-quality insurance services to meet diverse consumer needs [3]
爱和责任 保险让生活更美好|百年人寿山东分公司全面开展“7.8全国保险公众宣传日”活动
Qi Lu Wan Bao· 2025-07-08 02:15
Core Viewpoint - The 2025 "National Insurance Publicity Day" is being actively promoted by the Shandong branch of Baian Life Insurance, emphasizing the importance of insurance in society and aiming to enhance public awareness and engagement in insurance services [1][3]. Group 1: Event Activities - The Shandong branch of Baian Life Insurance has launched a series of promotional activities starting from June 24, 2025, in response to the "National Insurance Publicity Day" [1]. - Activities include a "7.8 Walking Together with the Party" charity walk, which combines physical activity with the promotion of red culture and green living [2]. - Themed activities such as "Red Inheritance and Responsible Walking" aim to inspire and showcase the positive spirit of insurance practitioners [2]. Group 2: Consumer Engagement and Education - The company is focusing on consumer rights protection, risk reduction, and financial fraud prevention through various educational initiatives and service enhancements [2]. - The "Insurance Five Entries" initiative includes knowledge dissemination, consultation, and training to strengthen consumer protection [2]. - A "Warm Service Station" initiative is being established to improve service experiences at various insurance outlets [2]. Group 3: Industry Positioning - The Shandong branch aims to highlight the role of insurance as an "economic stabilizer" and "social stabilizer" through its activities, emphasizing its contributions to economic and social development [3]. - The company plans to effectively communicate its narrative and the positive impact of the insurance industry on society [3].
凝聚全员力量 共筑消保防线——百年人寿烟台中支“消保周周见”正式启动
Qi Lu Wan Bao· 2025-07-08 02:14
为深入贯彻2025年"7.8全国保险公众宣传日"活动精神,全面落实金融消费者权益保护工作,百年人寿烟台中支根据总公司及山东分公司工作部署,开展"消 保周周见"系列教育宣传活动,本次活动以"高管讲消保"为开篇,全力打造全员参与的消保学习氛围。这不仅是公司践行社会责任的重要行动,更是每一位 内外勤员工提升专业素养、强化服务能力的关键契机。 通过"消保周周见"活动的开展,让每一位员工都能积极投身到消保学习与实践中,将消费者权益保护融入到每一个工作细节,这不仅是对客户负责,更是对 自身职业发展负责。 百年人寿烟台中支将以此次7.8全国保险公众宣传日"消保周周见"活动为起点,凝聚全员力量,提升消费者权益保护工作水平,努力打造更优质、更可靠的 保险服务。 (王小溦) 7月4日,百年人寿烟台中支负责人姜晓走上"高管讲消保"讲台,为全体内外勤带来消保知识宣讲。讲解中,姜晓结合保险业务场景,深入剖析消费者权益保 护工作在日常工作中的体现与落实要点;同时对金融监管政策进行深度解读,强调政策导向与业务开展的紧密联系,让员工清晰认识到合规操作对保护消费 者权益、推动公司稳健发展的重要意义。同时结合相应投诉案例,分析在销售沟通过程中易 ...
建设银行远程智能银行中心打造投诉客户预警模型扎实赋能消保工作
Zhong Zheng Wang· 2025-07-06 16:01
Core Viewpoint - The importance of consumer rights protection in the financial industry is increasingly highlighted, with China Construction Bank's remote intelligent banking center playing a crucial role in enhancing service quality and maintaining good customer relationships [1][2]. Group 1: Consumer Rights Protection - The remote intelligent banking center of China Construction Bank is committed to protecting consumer rights and improving service quality as part of its social responsibility [1]. - The center has developed a complaint customer early warning model based on massive unstructured data to prevent customer complaints effectively [1]. Group 2: Data-Driven Innovations - The introduction of large language models for machine learning has driven innovation in data tools, with a sample of 2,948 dialogue texts processed to identify 196 complaint-prone texts [2]. - The early warning model has shown positive results, with no repeat complaints from warned customers after one month of tracking [2]. Group 3: Collaborative Mechanisms - The model connects the remote intelligent banking center's operations with the branches, creating a dual service information-sharing mechanism between customer service representatives and account managers [2]. - The initiative aims to strengthen the entire process of "discovering-warning-solving," promoting a replicable cooperation model across the bank [2]. Group 4: Future Directions - The remote intelligent banking center plans to continue optimizing digital projects to enhance consumer protection efforts, aiming to reduce customer complaints and improve satisfaction [2].
小米YU7投诉量炸了!雷军优雅装死,车主:把消费者当堆数据的工具!
Sou Hu Cai Jing· 2025-07-04 03:11
【文/财圈社&道哥说车 张张】 锣鼓喧天鞭炮齐鸣人山人海……我说小米仪仗队能不能先停停别吹了。YU7,18小 时24万单的锁单量,其中有多少车主被小米当日本人整,直接被"反锁"在内,拍门哀嚎,被迫配合着小米表演这 一出销量盛世。 而雷总始终美滋滋地沉浸在一张张销量大字报上,转过身去优雅装死。 如果你遇到这类问题或是汽车质量问题以及各类消费陷阱,您可以关注"财圈社"公众账号,在下方点击"汽车质 量"小程序进行投诉,我们将帮助您维护正当权益。 可想而知,6月26日参与锁单的绝大多数消费者,都是基于2025年内提车的预期做出的决定。但由于小米未能提前 披露提车时间,且因产能问题无法兑现年内交付承诺,车主认为小米理应承担相应责任,为消费者办理定金退 还。 (车质网:小米YU7"系统bug导致交车延期"部分相关投诉截图) YU7像是一袭华丽的袍,底下爬满了蚤子。车没到手几台,投诉量却一泻千里,自媒体平台上的维权帖更是不计 其数。满屏怒斥"小米官网系统问题导致交车周期延长,并产生额外购置税!"。 大量YU7车主表示,在下订过程中遇到了系统不断提示身份信息错误,导致最终延误锁单时间。更有甚者有人表 示,在下订过程中自己共经 ...