作为金融消费者，你是不是也曾遭遇过各种陷阱，却投诉无门？或者也曾持有优秀的理财、保险产品，却没有分享渠道？ 作为散户你是不是曾遭遇过上市公司的不公正待遇，想维权却孤立无援？或者，你手握行业第一线的真实投资/消费故事，渴望被听见、被关注？ 凤凰网响应国家防范化解金融风险，保护金融消费者合法权益，推动资本市场高质量发展的政策号召，搭建垂直于金融机构与资本市场的网友反馈平台 ——"凤凰服务台"，以期让留言网友的声音"被看见、被回应"！ 你可以在这里做什么？ ·合规发声，流程极简！ 无论是吐槽不良体验，还是点赞优秀服务，或是揭露行业问题，你只需填写机构名称、你的留言内容、昵称和电话（仅用于核实与联系），一键提交，即可 完成发声。 ·你的留言，被广泛看见！ 为什么选择我们？ ·权威渠道加持，诉求直达核心 依托凤凰网的品牌影响力，与深耕财经领域的专业积淀，你的合理诉求不会石沉大海，"凤凰服务台"会成为你捍卫合法权益的坚实后盾。 ·价值深度转化，发声不止于"说" 留言不再只是"说说而已"，而是有机会变成案例在凤凰网全平台发布，更可能化作推动行业规范发展、守护千万人利益的重要力量。 ·操作低门槛，流程高效率 无需复杂流程，三 ...

金融消费者权益保护工作重在行动、贵在速度、要在质效。在实践中，中行江苏省分行聚力打好机制构 建和快速反应"组合拳"，全面提升金融消保工作"效率值"和"敏捷度"。 消费者权益保护工作涉及广、头绪多，为做到既高效统筹又精准发力，中行江苏省分行用心用情聆 听"客户之声"，以机制创新破题，提升工作质效。中行江苏省分行持续推进消费者权益保护工作联席会 议机制，构筑先横后直服务模式，从系统、流程、服务角度治理，推动自上而下不断优化完善。牢固树 立"大消保"理念，在提升全流程、全系统"统筹力"的基础上，实现同心答题、敏捷反应的良好生态。 聚焦近年来客户行为高度线上化的特点，中行江苏省分行因时、因势、因客而变，更加注重线上沟通和 快速响应。中行江苏省分行创新落地"消保快处专线"，构建"问题直达分行、诉求即时响应"的快速处置 通道，实现客户诉求从受理到解决的全流程提速，处理时效由原先的3个工作日缩短至1个小时，切实提 升处理效率和客户体验感。 金融消费者权益保护工作关乎金融业高质量、可持续发展，是践行金融工作政治性、人民性的直接体 现。在国家金融监督管理总局江苏监管局和总行指导下，中国银行江苏省分行(简称"中行江苏省分行") ...

Core Viewpoint - The Yunnan branch of the Bank of China is actively implementing financial education initiatives aimed at rural areas, focusing on consumer rights protection and enhancing financial literacy among rural residents [1][5]. Group 1: Financial Education Initiatives - The Yunnan branch has launched the "Financial Knowledge into Villages" campaign to promote financial education and consumer rights protection in rural areas [1][5]. - Various branches have set up mobile promotion stations and utilized local dialects to explain practical financial knowledge, including fraud prevention and agricultural credit [1][2]. - The campaign aims to address the urgent financial needs of villagers and effectively bridge the gap in financial knowledge dissemination [1][2]. Group 2: Targeted Outreach and Engagement - The campaign extends beyond traditional villages to include markets and enterprises, targeting specific groups such as middle-aged vendors and employees to raise awareness about financial risks [2]. - Educational activities in schools focus on cultivating financial safety knowledge among youth, enhancing their understanding of financial risks from an early age [2]. Group 3: Innovative Communication Methods - The use of local minority languages in financial education has improved the accessibility and relatability of the information provided, fostering a deeper connection with the community [3]. - Real-life case studies of scams and frauds are employed to make abstract legal concepts more tangible and relatable, significantly enhancing the educational impact [3]. Group 4: Practical and Relevant Content - The content of the financial education activities is closely aligned with the actual needs of rural communities, promoting concepts like creditworthiness and the importance of maintaining good credit records [4]. - The campaign also addresses specific financial products and services relevant to rural residents, aiming to strengthen their ability to resist financial fraud and scams [4]. Group 5: Future Directions - The Yunnan branch plans to continue refining its financial consumer education efforts, aiming for a more systematic and effective approach to financial knowledge dissemination in rural areas [5][6].

金融，润泽千企万户；消保，守护万家灯火。江苏将金融消费者权益保护视为稳健经营的"压舱石"和服 务升级的"推进器"，聚焦"一老一少一新"等重点群体，以"网点+场景+线上"立体宣传为抓手，致力于推 动金融教育全域覆盖。 2025年以来，江苏银行（600919）业持续践行为民服务的初心使命，深入社区开展"百家社区金融守 护"专项行动，主动将防范非法集资、电信诈骗等风险提示送上门，筑牢社区金融安全"第一道防线"。 同步推动金融知识教育校园网格化建设，有效提升青少年财经素养与风险识别能力。针对老年群体，银 行业持续优化适老化服务体系，让"银发族"共享金融便利。同时，强化金融产品销售的适当性管理，从 源头保障消费者知情权与选择权，实现风险可控。 面对金融领域乱象，江苏银行业重拳出击，联合省公安厅开展金融"黑灰产"集群打击行动。聚焦不法贷 款中介、非法代理维权、信用卡诈骗等重点领域，通过信息共享、线索移交、联合办案等机制，实现了 刑事司法打击与行业自律监管的有效衔接与多元共治。江苏省银协持续创新纠纷化解机制，构建多层次 体系，通过设立专业平台、完善派驻调解、组建调解员队伍等举措，实现"小事不出机构、大事不出行 业、矛盾不上 ...

为深入贯彻中央金融工作会议精神，切实提升金融消 费者权益保护效能，人保寿险黑龙江省分公 司与黑龙江省银行保险业消费争议调解中心(以下简称省银保调解中心)于2025年12月11日下午成功举行 调解工作站揭牌仪式。省银保调解中心主任杨洪君、调解部临时负责人李晓林及相关人员，人保寿险黑 龙江省分公司党委委员、纪委书记、副总经理马渊、消费者权益保护部/运营客服部/信息科技部总经理 赵立杰及消保条线人员参加了揭牌仪式。 此次调解工作站的揭牌，不仅是人保寿险黑龙江省分公司与省银保调解中心深化合作的起点， 是"枫桥经验"在金融领域的具体实践，更是行业自我净化、取信于民的重要举措。双方将以此次合作为 契机，共同探索更多元、高效的金融消保合作模式，将调解工作站建设成为行业高质量发展的"枫桥样 板"。发挥化解矛盾、增进理解、促进和谐的积极作用，为优化营商环境、保护龙江消费者权益和服务 地方经济社会发展做出贡献。 会上，省银保调解中心主任杨洪君重点介绍了调解工作站的模式，强调工作站建立既是落实国家金 融纠纷多元化解机制顶层设计和监管要求的具体行动，推动金融纠纷诉源治理的重要实践，也是践行以 人民为中心的发展思想，创新机制、下沉力量 ...

转自：北京日报客户端 在金融风险交织叠加、消费者权益保护需求日益多元的新形势下，做好金融消费者权益保护工作，既是 践行金融工作政治性、人民性的集中体现，也是推动金融业高质量发展、维护首都金融市场稳定的关键 举措。杭州银行北京分行始终将金融知识普及视为消费者权益保护的"源头工程"与"民心工程"，聚 焦"一老一少一新"三大重点群体，创新探索"场景化"宣教路径，通过有温度、有创意、接地气的方式， 全方位、多层次开展金融知识宣传教育，让金融安全理念真正"活"起来、"沉"下去，为首都金融市场稳 健运行和人民群众财产安全提供坚实保障。 聚焦"一老" 暖心服务织密银发群体"防护网" 面向小学阶段，"世界读书日"当天，公益小队走进安民学校，举办"书香润童年 金融伴成长"读书分享 会。孩子们共读《金融伴我成长》，跟随卡通形象"小京"学习现金、银行卡及电子支付的使用方法，并 通过"陌生链接能不能点"等生活化场景演练，提升风险识别与自我保护能力。 老年人信息获取渠道有限、风险识别能力较弱，是金融诈骗的高发受害群体。将金融服务与孝老敬老深 度融合，杭州银行北京分行为银发群体定制 "暖心化" 防护方案。 重阳节期间，平谷支行联合绿谷新 ...

Group 1 - The core idea of the news is that Guangfa Bank's Tianjin branch is actively promoting financial consumer rights protection and enhancing financial literacy through educational activities focused on optimizing the financial consumption environment [1][3] Group 2 - During the event, the bank's team engaged with small business owners and new citizens, providing professional interpretations of personal information protection, and educating them on topics such as telecom network fraud, illegal fundraising, and consumer rights protection [1] - The initiative aims to improve the public's understanding of financial knowledge and their awareness of rights protection through interactive consultations and discussions on hot financial issues and typical cases [1] Group 3 - Moving forward, Guangfa Bank's Tianjin branch plans to strengthen compliance operations and consumer financial education, integrating the concept of "safe consumption" into the entire credit card service process [3] - The bank aims to enhance its image as a socially responsible financial institution, further bridging the gap with financial consumers and improving customer satisfaction and brand recognition [3]

近年来，厦门农商银行坚持"以人民为中心"的发展理念，以建设"大消保"工作体系为目标，致力于服务社会发展与人民群众日益增长的美好生活需要，扎 实推进金融消保各项工作，推动金融高质量发展。 耐心消解误会 细心守护财安 从化解"存款失踪"的误会，到及时劝阻"保健品"骗局，厦门农商银行用耐心和细心，把金融消保的温暖送到了群众心坎上，也让吴奶奶和家属实实在在感 受到了"守护钱袋子"的安心与放心。 暖心笃行服务 筑牢消保根基 切实保护金融消费者合法权益，以共情共鸣传递金融服务温度，积极解决广大群众在金融消费过程中的"急难愁盼"问题，此类案例在厦门农商银行还有很 多很多。 今年，在强化消保工作履职、健全消保制度体系、完善消保工作机制的基础上，厦门农商银行深入开展内部消保培训工作，包括对分管行领导、部门负责 人及消保专员开展培训，营销经理专场培训、新员工消保培训等，持续增强全员的金融消保意识与工作能力。 为保障消费者受教育权，厦门农商银行还构建完善常态化教育宣传机制，积极开展"五进入"活动，通过实地走访、现场交流、专题知识讲座、线上发布图 文视频等形式，广泛宣传金融政策和知识。同时，根据监管部署，组织集中教育宣传，积极开展" ...

Core Viewpoint - The importance of legal construction in the financial industry is emphasized as a core force supporting high-quality development, with a focus on integrating legal principles into business management and risk prevention [1][4]. Group 1: Legal Framework and Compliance - The central financial work meeting highlights the need to strengthen financial legal construction and advance legislation in key and emerging areas to safeguard the financial sector [1]. - Agricultural Bank of China has been enhancing compliance management mechanisms and integrating legal education into leadership assessments to foster a culture of lawfulness [2]. - Minsheng Bank in Chongqing has established a leadership group to oversee legal construction, ensuring alignment with business development [3]. Group 2: Risk Prevention and Management - Legal principles are viewed as the first line of defense in risk management for commercial banks, marking a significant shift towards prioritizing compliance over mere profitability [4]. - Minsheng Bank's Zhengzhou branch emphasizes the importance of legal compliance in all business processes, implementing strict controls to ensure adherence to legal standards [4]. Group 3: Consumer Protection and Public Awareness - The financial industry is committed to protecting consumer rights, reflecting its political and social responsibilities, and actively engages in public education to enhance awareness of legal rights [7]. - ICBC's Suzhou branch conducts public legal education activities to inform the community about financial safety and consumer rights protection [7]. - Construction Bank's branch in Guangdong participates in public campaigns to expose illegal financial activities and educate the public on potential risks [8].

Group 1 - Financial consumers have the right to safety guarantees for their personal and legal property during the purchase of financial products and services [1] - Banking and insurance institutions must strictly differentiate between public and private asset management products and rigorously review investor qualifications [1] - Asset management product managers should enhance their fiduciary responsibilities and perform their management duties with integrity and caution [1] Group 2 - The Zhejiang Investor Education Base promotes the principle of "communication creates value" and focuses on interactive investor relations [1] - The base actively explores the "Internet + investor education" model through a combination of online and offline services to make investor education accessible [1]