新浪科技讯 8月26日上午消息，据悉，小红书App近期将进行更新，电商进入小红书主界面。 正在测试的新版本显示，App底部导航栏出现了"市集"页面。该页面以带货直播、商品笔记等双列流形 式，为用户提供边逛边买的购物体验。 针对这一更新，小红书表示，"市集"目前正在进行测试中，该页面是小红书生活方式电商的具象化呈 现。希望能够为大量已经形成购买心智的用户，提供集中"逛"的购买场景，为商家提供更多更新的经营 场域，让更多好产品、好商家生长出来。（闫妍） 责任编辑：郭栩彤 ...

Core Viewpoint - The company is undergoing a strategic retreat from the C2C market, focusing instead on the C2B2C model, which has led to user dissatisfaction and a loss of trust in its platform [3][5][11]. Group 1: Strategic Shift - The company has limited its C2C trading categories to only five, which has frustrated users who expect a broader range of options [3][5]. - The founder believes that the key to survival lies in this strategic retreat, as the C2C business has been a financial burden despite accounting for about 30% of total business [5][6]. - The company is attempting to differentiate itself from competitors like Xianyu by emphasizing its C2B2C advantages [6][11]. Group 2: User Trust Issues - The company faces a significant trust crisis due to past incidents, such as the "Monkey Big Shot" event, which raised doubts about its quality assurance processes [10]. - Users have expressed disappointment over the company's lack of transparency and communication regarding changes to the platform [3][5]. - The company’s efforts to establish trust in its luxury goods segment are complicated by the inherent challenges of verifying authenticity in high-end products [9][10]. Group 3: New Business Initiatives - The company has opened a new physical store, "Super Turn," focusing on second-hand luxury goods, which reflects its pivot towards a lifestyle e-commerce model [7][9]. - The founder has emphasized the importance of creating a lifestyle brand, aiming to reshape user perceptions and engagement with the platform [9][12]. - Despite these efforts, the company faces challenges in scaling its luxury goods segment due to high costs and low turnover rates [12][14]. Group 4: Market Position and Competition - The company’s monthly active users have significantly decreased, indicating a struggle to maintain its market position against competitors like Xianyu, which has a much larger user base [6][12]. - The company is expanding its C2B2C services to include over 20 categories, but sales outside of mobile phones remain low, highlighting the difficulty in diversifying its offerings [13][14]. - The competitive landscape is intensifying, with Xianyu also expanding its services and user engagement strategies, further pressuring the company to adapt [12][13].

Core Viewpoint - Xiaohongshu's e-commerce strategy focuses on creating a unique shopping experience through the "Friendly Market" initiative, emphasizing user needs and community integration rather than traditional promotional events like "618" [3][12][20]. Group 1: Friendly Market Initiative - Xiaohongshu will host the "Friendly Market Opening Event" in June, offering substantial coupons and traffic incentives to enhance user experience [3][4]. - The "Friendly Market" is defined as a product form and standard, with three key "friendly" criteria: product quality, service, and pricing [3][8]. - Merchants participating in the "Friendly Market" must provide transparent product information and avoid misleading descriptions [4][9]. Group 2: Merchant Incentives - Xiaohongshu will offer significant incentives to selected merchants, including over one million in coupon subsidies and commission waivers for transactions through comments and group chats [8][9]. - Products in the "Friendly Market" will feature a special label, increasing visibility and purchase opportunities for these items [9][12]. Group 3: Community Integration - Since 2022, Xiaohongshu has been integrating e-commerce into its community, defining "lifestyle e-commerce" to cater to personalized user needs [13][20]. - The platform has seen a significant increase in user engagement, with over 6 million users expressing purchase intentions daily and 170 million monthly [16][20]. Group 4: Collaboration with Traditional E-commerce - Xiaohongshu has partnered with major e-commerce platforms like Tmall and JD to facilitate direct purchasing through its "Grass Direct" feature, allowing users to transition from content to purchase seamlessly [17][18]. - This collaboration reflects a broader trend of content platforms integrating with traditional e-commerce to enhance user experience and meet diverse shopping needs [19][29]. Group 5: User-Centric Approach - Xiaohongshu emphasizes proactive discovery and fulfillment of user needs, positioning itself as a key player in consumer decision-making [23][28]. - The platform's unique community-driven content fosters trust and emotional connections between brands and users, enhancing the overall shopping experience [20][28].

Core Insights - Xiaohongshu is undergoing organizational restructuring in its e-commerce division, shifting the focus from a standalone buying team to better serve merchants, indicating a strategic pivot in its business model [1][3] - The integration of buying and merchant operations reflects a broader trend in Xiaohongshu's e-commerce strategy, moving towards a merchant-centric approach rather than solely relying on buyers [3][5] - The transition from a buyer-centric model to a lifestyle e-commerce concept suggests an effort to enhance the platform's commercial viability and address challenges faced by the buying model [5][7] Summary by Sections Organizational Changes - Xiaohongshu's e-commerce division is restructuring, with the buying operations now integrated into the merchant operations team, aiming to improve service for merchants [1] - This change does not signify a complete abandonment of the buying model, as it remains a method for merchants to sell products [1] Historical Context - The shift towards integrating buying and merchant operations has been in progress since early 2024, with initiatives during the 618 shopping festival aimed at providing traffic incentives for all merchants [3] - The introduction of the lifestyle e-commerce concept marks a significant evolution in Xiaohongshu's approach, moving beyond the initial focus on buyers [3][5] Market Dynamics - The buying model, while initially promising, faces challenges such as selection errors and false advertising, leading to a cooling attitude towards influencer-driven sales across the e-commerce industry [5] - Xiaohongshu's buying model struggles with scalability, as replicating successful influencers is difficult due to the unique skills and market presence required [5][7] Product Focus - The buying model is more suited for niche, non-standard products that emphasize experience and personal branding, but these products often come with higher supply chain challenges [7] - Xiaohongshu's initial choice to focus on buying was partly due to its weaker supply chain capabilities compared to major competitors like Taobao and JD.com [7] Strategic Implications - The evolution from a buying-centric model to a lifestyle e-commerce framework indicates a strategic effort to broaden participation in the e-commerce ecosystem, involving merchants and operators with stronger operational capabilities [7]

在小红书，电商用户买到的不只是商品，而是一种生活方式。 在电商行业追求 "极致流量" 与 "极致低价" 的今天，小红书用 "非常态" 的方式构建起了一个截然不同的电 商平台。一部分原因出于小红书特殊的形态。作为目前少有讲究社区氛围的互联网产品，小红书的商业内 容只有质量足够高才能最大程度降低对用户体验的影响。 也有竞争环境所迫。不同于短视频平台、传统货架电商平台，小红书并没有显著的流量和货盘优势，因此 必须采取差异化策略以脱颖而出。 2023 年，小红书电商将运营重心放在 "人" 身上，希望吸引同时具有内容创作能力、带货能力和运营能力 的买手、店主和商家，由他们通过创作优质内容，引导用户交易。 一位小红书人士透露，2023 年 6 月，电商团队在一次调研中意外发现，在小红书卖出更多商品的人，多数 聚焦某个细分领域，比如卖专门为某种身材人士设计的服饰、适应某类特殊装修风格的家具，甚至是别具 创意的手机壳。这让小红书看到了机会——产能过剩的时代，用户购物时的困扰或许不再是买不买得到某 件商品，而是如何挑选商品。 人们固然可以在任何平台轻松买到一台 iPhone、一台戴森吹风机，但一套精心装修的新居该怎么选择与之 ...