中国发展网讯今年以来，山东省济宁市兖州区以系统性思维推进全流程改革，以数字化赋能驱动服务创 新，全面深化"高效办成一件事"集成化实践，聚力破解企业全周期发展难题，多措并举推动营商环境持 续优化、迭代升级，让兖州成为投资兴业的高地。 "我们坚持企业需求就是努力的方向，强化数据驱动、协同支撑，推进政务服务流程再造与业务重构， 重塑政务服务新模式，让企业体会改革创新带来的便捷高效服务。"兖州区行政审批服务局局长陈宏伟 表示。 兖州区聚焦企业准入、建设、用工、运营、退出等系列集群场景，打造企业信息变更、开办运输企业、 开办餐饮店、水电气网联合报装、工程建设项目开工建设等13个"一件事"集成服务包，累计办理业务 1100余件次，推动涉企服务精准化、个性化、增值化。 进一步深化"政务服务+异地商会"协作模式，兖州区与283个县(市、区)建立通办合作关系，创新"云核 验+双向寄递"服务机制，梳理384项跨域通办事项清单，设立了"跨省通办"服务专窗，为在外兖商提供 免费帮办服务，实现230项事项跨省全程网办、154项事项全省全程网办。兖州区依托"无证明城市"服务 平台和"电子证照通"功能，推动296类电子证照实时调用，243 ...

"要更好凝聚服务群众，健全群众利益协调机制，提高公共服务水平，用心用情解决群众急难愁盼问题。要突 出抓基层、强基础、固根本，推动资源、服务、管理下沉，确保社会治理各项工作纵向到底、横向到边。" ——习近平 核心提示 一个国家治理体系和治理能力的现代化水平，很大程度上体现在基层。打通基层治理"神经末梢"，办好一件 件群众身边的小事儿，才能切实提升人民群众的获得感、幸福感、安全感。5月21日，本报记者深入兰考县政 务服务中心、淅川县九重镇邹庄村、尉氏县张市镇、濮阳县庆祖镇西辛庄村，探访基层高效能治理的鲜活做 法。 数字赋能用心服务 "没带身份证，原以为要白跑一趟，没想到刷个脸就把业务办了！"5月21日，兰考县居民李先生前往该县政务 服务中心办理住房公积金业务，"高效办成一件事"服务窗口工作人员现场指导他通过人脸比对授权获取电子 身份证，顺利完成了业务办理。 "刷脸办"是今年兰考县政务服务中心打造"无证明城市"新推出的一项服务。 2014年3月17日下午，习近平总书记到兰考县为民服务中心考察时，对中心工作人员说，服务中心不是万能 的，各地效果也不一样。作为一种积极探索，硬件好固然好，但关键是服务要到位，根本要像焦裕 ...

日前，铁岭县李千户镇李千户村年逾七旬的村民单桂荣因病卧床，相关部门工作人员上门为老人办 理了社保认证。得知这次入村的政务服务叫"政务服务直通车"后，单桂荣笑着说："'直通车'开到了我的 心坎上！" 针对在监督检查时发现的群众反映的问题，及时督促县行政审批服务中心推出高频事项发生地预约 服务，群众只需线上预约，直通车便按需上门。对老弱病残孕等特殊群体，直通车提供全程代办、延时 服务；在咨询台设立党员"中转站"，确保午休服务"不断档"。截至目前，"政务服务直通车"已累计提供 咨询服务2.1万次，真正把"群众来大厅"办事变成将"服务送上门"。 铁岭县纪委监委相关负责人表示，营商环境是发展"生命线"，民生服务是幸福"温度计"，我们将持 续发挥监督保障作用，推动职能部门把实事办实、好事办好。 为确保"政务服务直通车"成为惠民利企的"移动服务站"，铁岭县纪委监委建立"全程跟踪+精准监 督"机制。一方面，紧盯直通车服务事项清单落实情况，监督行政审批、公共服务、政策解读等功能是 否落地；另一方面，聚焦服务质效，严查部门推诿扯皮、敷衍塞责等问题。通过监督推动，铁岭县持续 深化"放管服"改革，将企业开办、工程建设项目报建、医保办 ...

办税服务厅积极"瘦身"，是税务部门优化政务服务、提升治理效能的缩影，也为广大线下服务窗口提质 增效提供了有益借鉴 办税服务厅要"瘦身"，更要"强身"。不影响服务质量是"瘦身"的前提，智能化技术广泛应用则是"强 身"的基础。目前，很多办税服务厅都在积极转型，并且"瘦身"后往往智慧味更浓，有的开设了"简易快 办"窗口、"疑难杂症"专区，着重解决个性化、差异化问题，有的将部分"发票领用""综合服务"窗口改 造为远程帮办中心、诉求汇集分析中心、服务运行监控中心。可以说，办税服务厅"瘦身"，不只是简单 的物理调整，而是加强税收管理和服务改革的"化学变化"，也是纳税服务理念的进一步升级。 办税服务厅积极"瘦身"，是税务部门优化政务服务、提升治理效能的缩影，也为广大线下服务窗口提质 增效提供了有益借鉴。近年来，随着数字技术的快速发展，很多政务大厅、银行网点等的线下服务窗口 都面临转型升级。虽然倾向于"少跑马路、多用网路"的人越来越多，但线下服务窗口仍有存在的必要， 不能一刀切地"压缩"。一方面，根据有关规定，政府部门、金融机构等涉及的部分业务仍要通过线下渠 道办理，其中既有监管的需要，也有保证安全、防范风险的考虑；另一方面 ...

Core Viewpoint - The Jiangsu Provincial Government has released the "Jiangsu Province Action Plan for Optimizing the Business Environment (2025 Edition)", focusing on enhancing the business environment through 35 key tasks and 85 action points, emphasizing the importance of "enterprise experience" as a measure of success [1][2] Group 1: Key Areas of Reform - The action plan aims to improve the business environment by transitioning from "paper policies" to "convenience at fingertips", providing full lifecycle services to facilitate business operations [2] - Jiangsu will implement systematic reforms across 10 key areas, including market access and international trade, to streamline processes such as electronic business licenses and remote customs inspections [2][3] - The plan encourages private enterprises to participate in competitive sectors like nuclear power and renewable energy, with a goal of including 200 projects annually in the private investment focus list [2] Group 2: Service Enhancements - Jiangsu will enhance service quality for production factors like water and electricity, integrating temporary utility applications into construction approval processes [3] - The government has conducted extensive outreach, visiting over 391,000 enterprises to address financing challenges for small and micro businesses, and has introduced various financial products to support them [3] - A series of 22 measures have been introduced to stabilize foreign investment, with ongoing efforts to improve communication and resolve issues faced by foreign enterprises [3] Group 3: Policy and Legal Framework - The action plan emphasizes comprehensive policy support, focusing on legal protections for enterprises and expanding public legal services to new economic sectors [4][5] - Specific measures will be taken to facilitate the transformation of individual businesses into enterprises, with tailored support for each case [5] - The plan includes initiatives to enhance market supervision and administrative enforcement, aiming to eliminate local protectionism and promote free flow of production factors [5] Group 4: Administrative Efficiency - The action plan aims to improve the efficiency of administrative services, with a focus on completing 29 "one-stop" reform tasks and processing 13.5 million administrative cases [6] - New initiatives will be launched to streamline high-frequency administrative tasks, including the establishment of a specialized database for foreign trade enterprises [6][7] - The construction sector will see reforms aimed at expediting project approvals and enhancing public infrastructure service efficiency [7]

Group 1 - The core objective of Yichun City's Wucui District is to create the best business and development environment, focusing on optimizing government services and enhancing enterprise support [1] - Wucui District has achieved a 100% online processing rate for government service items, ensuring standardized handling across the province [1] - The district promotes a "one-stop" online government service platform, improving the efficiency of service delivery for both enterprises and citizens [1] Group 2 - The district emphasizes the importance of government integrity and has achieved a 100% reporting rate for "double public announcements" [2] - Innovative services such as "extended hours + appointment" have been introduced to better meet the needs of the public [2] - The establishment of an "Enterprise Demand Service Center" aims to integrate government services with local特色产业, promoting regional economic development [2]

Core Insights - Wucui District is leveraging the construction of a social credit system as a key strategy to optimize the business environment and drive high-quality regional economic development by 2025 [1][2] Group 1: Credit System Initiatives - The district has implemented a "Credit+" model, creating a credit service system that spans government, finance, and consumer sectors [1] - In the government service sector, the "Code of Integrity + Government Services" initiative allows businesses to enjoy expedited services, benefiting 3,207 enterprises and individual businesses [1] - The "Xinyi Loan" program has registered over 3,000 enterprises, with a total credit amount of 53.606 million yuan, addressing financing challenges for small and micro enterprises [1] Group 2: Consumer Engagement - Wucui District has established a "Credit Street" where 3A-level credit merchants receive incentives such as rent reductions and credit benefits [1] - Applications like "Xinyi Purchase" and "Xinyi Rental" enable consumers to check merchant credit records via QR codes, fostering a market environment where trustworthy entities benefit while untrustworthy ones face restrictions [1] - The merchant visibility rate in the credit street has reached 90% [1] Group 3: Personalized Services - A dedicated "Wuxiao Help" credit service window has been set up in the government service center to provide tailored services for trustworthy entities [2] - The "Credit China (Heilongjiang Yichun)" platform offers full-service assistance for individuals with A-level credit ratings, reducing average wait times to under 15 minutes [2] - Innovative initiatives like the "Complaint Room" and "Accompany You Through the Process" have resolved 41 bottleneck issues and achieved a 98% satisfaction rate among users [2] Group 4: Positive Feedback - Business owners and residents express satisfaction with the improved services, highlighting the benefits of priority processing and access to loans due to high credit ratings [2] - The initiatives have significantly enhanced the overall satisfaction with the business environment, making it easier and more rewarding for trustworthy businesses and service providers [2]

Group 1 - The core focus of Liaoning's work this year is on leveraging data to enhance economic development, industrial transformation, and social governance [1] - The provincial data bureau has initiated the national data element comprehensive pilot zone, completing the first batch of public data resource registrations [1] - A total of 336 projects with a total investment of 96.2 billion yuan are planned for the year, with an intended investment of 13.5 billion yuan [1] Group 2 - The implementation plan for promoting market-oriented allocation of data elements includes 22 key tasks over the next three years, aiming to optimize data allocation and enhance its role in economic and social development [2] - The optimization of the business environment focuses on reducing costs and increasing efficiency for businesses, with a 2.2 times increase in the number of services handled at single windows and a 58% increase in daily business volume [2] - The province aims to create a comprehensive business service system, enhancing the integration of various services and improving the overall efficiency of government services [2] Group 3 - Future efforts will focus on creating a fair market environment, an efficient government environment, a transparent legal environment, and a trustworthy open environment, with 40 initiatives and 116 key tasks planned [3] - The provincial data bureau will implement specific measures and project-based approaches to enhance service delivery and support development [3]

Core Viewpoint - The establishment of the "Accompanying Running Studio" in Tianjin's Baodi District significantly enhances the efficiency of engineering project approvals by providing comprehensive support and streamlining processes for enterprises [1][2][3]. Group 1: Overview of the "Accompanying Running Studio" - The "Accompanying Running Studio" was established to transform the approval process from requiring multiple departments to run around to a more integrated approach where multiple departments collaborate in one location [1][2]. - The studio adopts a "full-cycle" service concept, creating dedicated files for enterprises and assigning a "chief agent" to accompany them throughout the approval process [2][3]. - Since its inception, the studio has provided services for 39 key projects, assisting in the completion of 385 approval items, leading to increased enterprise satisfaction [3]. Group 2: Efficiency Improvements - The average approval efficiency has improved by 40% due to the comprehensive review of the entire process from project initiation to completion [2]. - The new system allows for "multi-license one-stop service," reducing the time required for approvals from several hours to less than one hour [3]. - The studio's approach includes preemptive reminders about potential risks and tailored approval plans for each enterprise, ensuring that the approval process aligns with their specific needs [2][3].

Core Viewpoint - Changsha is enhancing its administrative service reform by focusing on "efficiently completing one task," aiming to create a national model for government services, allowing citizens and businesses to access services online, at one-stop locations, and nearby [1] Group 1: Policy and Goals - The plan aims for 60% of high-frequency administrative service items to be processed through comprehensive windows by the end of 2025, with all county-level service centers able to handle all application-based services by 2026 [2] Group 2: Implementation and Innovations - The reform allows citizens to complete tasks like second-hand vehicle business registration at local service halls instead of traveling to the city hall, reducing the hassle of cross-regional trips [3] - The administrative service bureau is collaborating with various departments to identify bottlenecks in service processes and has established five methods for service delivery, including direct processing and online services [3] - In April, the city focused on expanding the "one-window acceptance" model, optimizing service processes, and integrating various administrative services into comprehensive windows [3] Group 3: Digital Empowerment - Changsha's integrated administrative service capability has improved significantly, now ranking among the top tier nationally, supported by a digital platform that facilitates online processing of high-frequency service items [5] - The city is committed to enhancing the "one network for all" system, transitioning more high-frequency services from offline to online, allowing for complete online application, material submission, feedback, and evaluation [6] Group 4: Local Service Expansion - The city plans to extend administrative services to grassroots levels, empowering local governments to handle frequently requested services, and establishing service points in various community locations [7] - The initiative includes integrating services like utility account transfers and insurance inquiries into local businesses and postal services, enhancing convenience for citizens [7]