餐饮服务
Search documents
西贝正式回应:罗永浩指责不实,公布13道菜品具体制作过程
Sou Hu Cai Jing· 2025-09-12 11:27
Core Viewpoint - The company Xibei officially responded to criticism from public figure Luo Yonghao, expressing gratitude for his feedback while firmly opposing his unfounded accusations and inappropriate language. Group 1: Company Response - Xibei thanked Luo Yonghao for dining at their establishment and for providing suggestions [1] - The company strongly disagreed with Luo's unfounded accusations and inappropriate language, stating they will not tolerate such behavior [3] - Following the criticism, Xibei reviewed the quality of their dishes and service, and confirmed the production processes of the involved dishes [1][3] Group 2: Verification of Claims - Xibei confirmed that Luo Yonghao's accusations on social media were unfounded and released detailed production guidelines for 13 dishes to the public [4] - The company provided specific details on the preparation and cooking processes for dishes such as "Grassland Tender Roasted Lamb Chops" [4]
热搜第一!西贝承认部分菜品是隔夜菜,要求所有员工品尝罗永浩菜单,罗永浩最新发声:今晚直播!会提到其他餐饮企业
Zhong Guo Ji Jin Bao· 2025-09-12 11:18
今天晚上8:30,我会在三个平台(微博,抖音,B站,账号名都叫"罗永浩的十字路口")上同时直播谈谈这 件事。我的诉求并不是打这个西贝,或是贾老板,我对他们没什么兴趣。但我很希望借着这次的事件, 推动中国预制菜行业透明化,保障消费者的知情权。所以今天晚上也会提到一些其他餐饮企业。 (原标题:热搜第一!西贝承认部分菜品是隔夜菜,要求所有员工品尝罗永浩菜单,罗永浩最新发声: 今晚直播!会提到其他餐饮企业) 来源:大象新闻综合、中国蓝新闻、第一现场、@罗永浩的十字路口 近日,"罗永浩吐槽西贝预制菜"登上热搜,西贝和罗永浩相互公开叫板。 刚刚,罗永浩在微博上再次发声,表示将开直播谈谈这个事情。博文原文如下: 9月12日,"西贝""预制菜""罗永浩"等话题被热议,第一现场记者实地探访西贝深圳门店,西贝深圳区 城市合伙人杜经理表示:昨晚总部要求所有员工品尝罗永浩点的菜品,并进行复盘,如何进一步提升味 道。 中国蓝新闻记者实地探访杭州西贝餐厅,体验老罗套餐。西贝承认部分菜品存在隔夜情况,煮好的羊排 赏味期是三餐,今天上午一餐、下午一餐、明天上午还能卖,厨师长称隔夜使用不会影响出餐品质。 ...
西贝发布公开信 再度回应“罗永浩吐槽西贝预制菜”
Zheng Quan Shi Bao Wang· 2025-09-12 10:29
继西贝创始人贾国龙作出强硬表态之后,西贝今日再度发文回应"罗永浩吐槽西贝预制菜"。 9月12日下午,西贝官微发布《西贝全体伙伴致顾客的一封信》,对近日的预制菜争议作出详细回应, 并对罗永浩当日所食用的菜品制作过程进行公示。 此事引发争议。有网友表示,西贝很适合孩子吃,但听说很多是预制菜,"不知道是否真的"。9月11 日,"罗永浩吐槽西贝预制菜"相关话题登上热搜。 当晚,西贝餐饮在西贝中粮祥云小镇店现场召开媒体沟通会。证券时报记者获得的现场录音显示,西贝 创始人、董事长贾国龙在会上就"是否会起诉罗永浩作出明确且强硬的表态"。 "一定会起诉,我们只能用法律武器。该起诉他起诉他,该不理他不理他,做好我们自己就行了。"贾国 龙表示,按国家对预制菜的严格定义,西贝无一道菜属于预制菜。罗永浩"西贝全是预制菜并说恶心"的 表述,不仅让人感觉不适、造成情感伤害,更对西贝商誉产生重大影响,涉嫌损害品牌形象。 "西贝在北京平谷设有中央厨房,主要进行食材预加工(如毛菜变净菜)及生制食材的冷冻、冷藏处理, 再通过冷冻、冷藏或常温方式配送,这些均不属于预制菜。预制菜指预先制作成熟、经包装冷冻,加热 后即可食用的成品,西贝无此类菜品。" ...
实探罗永浩事件后的西贝后厨
第一财经· 2025-09-12 10:00
Core Viewpoint - The recent dispute between Luo Yonghao and the restaurant group Xibei regarding pre-prepared dishes has garnered significant attention, highlighting consumer rights and transparency in the food industry [3]. Group 1: Luo Yonghao's Position - Luo Yonghao criticized the prevalence of pre-prepared dishes at Xibei restaurants, emphasizing the importance of consumer awareness regarding the use of such dishes [3]. - He called for legislation to require restaurants to disclose whether they use pre-prepared dishes, arguing that the cost of these dishes is less important than the right to know [3]. Group 2: Xibei's Response - Xibei announced the launch of the "Luo Yonghao Menu" in all its stores, allowing customers to choose from dishes that Luo has ordered, with a commitment to refund if the food is unsatisfactory [3]. - The restaurant also encourages customers to visit the kitchen to observe the cooking process, promoting transparency [3][4]. Group 3: Kitchen Operations - The kitchen at Xibei's Shanghai store is divided into various cooking zones, including grilling, steaming, and frying, with a focus on fresh preparation rather than pre-prepared dishes [4]. - Staff confirmed that dishes like grilled fish and lamb are cooked fresh upon order, with specific cooking times provided for different items [9]. Group 4: Industry Definitions and Regulations - The definition of pre-prepared dishes in the industry includes only fully cooked and frozen items, while pre-processing in central kitchens does not fall under this category [10]. - A joint notice from several government departments clarifies that simple processing of raw ingredients does not classify as pre-prepared dishes, which is crucial for regulatory compliance [10][11].
探访罗永浩事件后西贝后厨,员工:外卖订单骤降,收入几乎砍半
36氪· 2025-09-12 09:43
这场舆论风暴是如何发生的? 文 | 王佩薇 姜凡 编辑 | 董雨晴 来源| 凤凰网科技(ID: ifeng_tech) 封面来源 | IC photo 直击后厨,订单骤降 员工自称很委屈 这两天,餐饮圈最大争议焦点,莫过于罗永浩和西贝的"预制菜之战"。一个是互联网怼天怼地的创业老炮,一个是喊着"100%无预制菜"的餐饮大佬,两 个人三天连环互怼,把一个"预制菜"话题,硬生生炒成了全民关注的舆论风暴。 凤凰网科技9月12日下午实探了北京多家西贝门店,其中,有店长十分热情地接待了我们的参观后厨需求,其表示因为"贾总(西贝创始人贾国龙)非常重 视"。 本次参观后厨要先穿一次性防护服,并佩戴口罩和网帽,凤凰网科技在现场看到,整个后厨分为四个区域,面点类、烤制类菜品,以及炒菜的中厨等。 其中,罗永浩所点的"草原嫩烤羊排"就出自烤制区。据员工介绍,其出自一台万能蒸烤箱,造价约十几万元,"烤鱼调好260度,烤9分钟就可以了。" 提及其他菜品是否为预制时,有员工表示,"说咱家是预制,其实就是挺冤枉的,你说这菜出餐几分钟啊?把这菜扔水里边煮熟了拿出来放上葱油汁就ok 了。我感觉确实没有那么繁琐的工艺,为什么要预制呢?" 凤凰网 ...
获于东来力挺!西贝发公开信称罗永浩指责不实
Nan Fang Du Shi Bao· 2025-09-12 09:27
Core Viewpoint - The public dispute between Xibei and entrepreneur Luo Yonghao centers around accusations of Xibei serving pre-prepared dishes, which Xibei vehemently denies, asserting that all their dishes are freshly made and not pre-prepared [1][4][6]. Group 1: Company Response - Xibei publicly thanked Luo Yonghao for his feedback but firmly opposed his accusations, stating that they will not tolerate misinformation from influential figures [1][4]. - Xibei founder Jia Guolong announced plans to sue Luo Yonghao, emphasizing that Xibei's dishes are 100% free of pre-prepared ingredients and that their profit margin does not exceed 5% [4][10]. - Xibei provided detailed production processes for 13 dishes ordered by Luo Yonghao, asserting that these dishes do not fall under the definition of pre-prepared food as per national regulations [6][12]. Group 2: Financial Aspects - Jia Guolong highlighted that Xibei's average profit margin for the first half of the year is below 5%, with raw material and labor costs being the highest expenses, each accounting for approximately 30% of total costs [10]. - Luo Yonghao's group of five spent approximately 830 yuan on their meal, which Jia Guolong argued is not an excessive price for the quality offered [10][11]. Group 3: Industry Context - The definition of pre-prepared dishes has been clarified by national regulations, which state that dishes made in central kitchens and those that undergo simple processing do not qualify as pre-prepared food [12]. - Xibei plans to launch a "Luo Yonghao special menu" in their stores, indicating a strategic response to the controversy [13].
儿童餐使用预制菜,会有什么问题?|Knock Knock 世界
声动活泼· 2025-09-12 09:19
Core Viewpoint - The recent controversy surrounding the restaurant brand Xibei and its use of pre-prepared meals has raised significant public concern, particularly regarding the health and nutritional standards of children's meals offered by the brand [1][4]. Group 1: Controversy Overview - On September 10, 2023, Luo Yonghao criticized Xibei on social media for serving pre-prepared meals, leading to a public dispute [1]. - Xibei held a press conference on September 11, 2023, denying the allegations and announcing plans to sue Luo Yonghao [1]. - Luo Yonghao offered a reward of 100,000 yuan for evidence proving Xibei's use of pre-prepared meals [1]. Group 2: Concerns About Children's Meals - The podcast episode discussed the lack of unified standards for what constitutes a healthy and safe pre-prepared meal, particularly for children [4]. - Parents are particularly concerned about the nutritional adequacy of children's meals, as children require safe and nutritious food during their growth stages [4]. - The processing and preservation methods of pre-prepared meals may not meet safety and nutritional standards, raising alarms among parents [4]. Group 3: Marketing Practices - The podcast also addressed the practice of fast-food chains like McDonald's and KFC offering toys with children's meals, which has been banned in some regions due to concerns over promoting unhealthy food [6]. - Xibei has invested significantly in marketing strategies to attract children, including themed tableware and gifts, which could be problematic if the meals do not meet nutritional standards [6]. - The focus should not only be on whether meals are pre-prepared but also on whether they meet the health and nutritional standards necessary for children's growth [6].
西贝公布13道菜品制作全过程
Zheng Quan Shi Bao· 2025-09-12 09:16
Core Viewpoint - The company West Bie has publicly addressed accusations from influencer Luo Yonghao regarding the use of pre-prepared dishes in their restaurants, asserting that all dishes served are freshly made and not pre-prepared [1][2]. Group 1: Company Response - West Bie published a letter to customers on September 12, refuting Luo Yonghao's claims and detailing the preparation process of 13 dishes he ordered [1]. - The founder, Jia Guolong, emphasized that there are no pre-prepared dishes in their restaurants and that pre-processing is fundamentally different from pre-prepared dishes [2]. - Following the controversy, West Bie introduced a "Luo Yonghao Menu" featuring the dishes he ordered, allowing customers to choose from this list [3]. Group 2: Customer Engagement - West Bie has committed to two major promises: a "money-back guarantee" if customers find the food unsatisfactory and the option for customers to tour the kitchen to see how dishes are prepared [3]. - The restaurant has also launched a "Luo Yonghao Set Meal" that includes 13 dishes, which can be customized by customers [2]. Group 3: Industry Perspective - Jia Guolong acknowledged the potential benefits of pre-prepared dishes in terms of food safety, cost control, and efficiency, indicating that they represent a future trend in the industry [3]. - He clarified that while West Bie does not currently use pre-prepared dishes, he does not criticize the concept as a whole [3].
罗永浩与西贝“口水战”,法律角度该咋厘清对错?
Qi Lu Wan Bao Wang· 2025-09-12 09:08
Core Viewpoint - The controversy surrounding the comments made by Luo Yonghao about Xibei's use of pre-prepared dishes highlights the ambiguity in the pre-prepared food industry standards and the legal boundaries of public figures' freedom of speech [1][3][5] Industry Standards and Consumer Rights - The pre-prepared food industry lacks clear standards, leading to consumer confusion regarding the nature of food products [1][2] - The definition of pre-prepared dishes provided by the regulatory authorities emphasizes the need for consumer awareness and the right to know about the food they purchase [2][4] - The recent notification from regulatory bodies calls for transparency in the use of pre-prepared dishes in the restaurant sector, reinforcing consumer rights [2][4] Legal Implications of Public Statements - The legal assessment of Luo Yonghao's statements involves determining whether his comments constitute defamation or are protected as consumer feedback [3][6] - Luo's claim that "Xibei's dishes are almost all pre-prepared" is a factual assertion that requires evidence to support its truthfulness, while his emotional remark about the food being "disgusting" leans towards subjective opinion [4][5] - The burden of proof lies with both parties in the event of a lawsuit, with Xibei needing to demonstrate the falsity of Luo's claims and Luo needing to substantiate his statements [4][6] Balancing Rights and Responsibilities - The incident raises questions about the balance between the rights of public figures to express opinions and their responsibilities to ensure factual accuracy [5][6] - Public figures, while having the right to critique products, must exercise caution in their statements to avoid crossing legal boundaries [5][6] - The controversy reflects broader issues within the pre-prepared food industry, including outdated regulations and the need for clearer standards to protect consumer rights and business interests [6]
兴农评丨预制菜“羞耻”,该成为历史了
Nan Fang Nong Cun Bao· 2025-09-12 09:03
兴农评丨预制 菜"羞耻",该成 为历史了_南方 +_南方plus 0:00 / 3:06 近日, "特别特 鲜泡面"特别产 品官罗永浩在社 交平台发文,指 控西贝莜面 村"几乎全是预 制菜",并称 其"恶心",引发 热议。西贝创始 人贾国龙迅速反 击,强调门店无 一道菜是预制 菜,将开放全国 所有后厨接受监 督,并用三 个"一定"表示将 对罗永浩提起诉 讼。这场关 于"锅气"与"科 技"的争论,再 次将"预制菜"推 上风口浪尖。 三农大小事,尽 在兴农评。 贾国龙坚决否认 使用预制菜的底 气,来自去年3 月六部门联合发 布的政策:在国 标定义下,中央 厨房加工的半成 品并不属于预制 菜范畴。然而, 大众对"预制 菜"的定义显然 更为宽泛——要 不是"现杀现 做",都可能被 打上"预制菜"标 签。 有趣的是,罗永 浩上个月在广告 中还尝不出10元 一桶的"泡 入同比增长 16.4%;电商超 市平台预制菜成 交额增速达 160%。可 见,"锅气"固然 珍贵,但"安 心""便捷"与"性 价比",同样是 消费者的核心需 求。 面"与"现煮 面"的差别,如 今却能一口断 言"西贝几乎全 是预制菜",并 痛斥其"太贵" ...