Core Viewpoint - The article highlights the innovative and efficient public service model in Hangzhou, particularly through the "one-touch" service system that enhances user experience and reduces waiting times for various administrative tasks [3][4][5]. Group 1: Service Innovations - Hangzhou has implemented a "one-touch" service area that allows citizens to complete 27 different services, including social security and public services, through a simple NFC touch on their mobile devices [4][5]. - The average time to complete business registration tasks has been reduced to 10 minutes, with some tasks being completed in as little as 25 minutes, showcasing the efficiency of the "one-stop" service model [6]. Group 2: User Experience - The article emphasizes the importance of understanding user needs, with staff trained to proactively assist individuals who appear uncertain about the process [5][7]. - The integration of foreign work permits with social security cards has simplified the process for expatriates, enhancing their experience in Hangzhou [7]. Group 3: Broader Implications - The focus of the public service model is not only on efficiency but also on creating a warm and understanding environment for users, reflecting a commitment to improving the overall quality of governance [6][7]. - The article suggests that the future of public services lies in leveraging limited resources to provide more comprehensive support to citizens and businesses, moving beyond mere problem-solving to a more inclusive service approach [7].

Core Viewpoint - The Yangtze River Delta (YRD) region is positioned as a key area for exploring a new path for Chinese modernization, emphasizing high-quality integrated development and collaboration between cities like Shanghai and Taizhou [1] Group 1: Regional Integration and Development - The integration of the YRD is not merely a geographical amalgamation but involves a systematic breakthrough of institutional barriers and a reconfiguration of production factors, aiming to establish a new governance system characterized by unified rules, mutual recognition of standards, and regulatory collaboration [1] - Over 170 "One Network for All" services have been jointly launched by Shanghai, Jiangsu, Zhejiang, and Anhui, creating a digital bridge for cross-province government services [1] - The establishment of the "Taizhou-Putuo Innovation Market" integrates policies, funding, and technology, serving as a "super interface" for technology services and exemplifying high-standard connectivity in the YRD factor market [1] Group 2: Future Development Strategies - The next phase of YRD's high-quality integration should focus on promoting coordinated regional development, enhancing the development momentum of relatively underdeveloped areas, and improving regional balance and coordination [2] - There is a need to deepen the collaborative mechanism for scientific and technological innovation, creating a comprehensive innovation community and establishing a world-class innovation source [2] - The "G60 Science and Technology Corridor" model should be expanded to support more cross-administrative region innovation alliances, leveraging major national science centers in Shanghai and Hefei [2] Group 3: Institutional and Environmental Governance - An improved institutional open system is necessary to establish a modern collaborative governance model, upgrading government services from "One Network for All" to "One Network for Management" [3] - Strengthening ecological environment protection and collaboration on energy conservation, emission reduction, and carbon reduction policies is essential for building a regional green manufacturing system [3] - Future efforts should focus on creating a gradient innovation ecosystem that connects basic research, technology transfer, and industrial application, forming a market-oriented configuration system [3]

南都讯 记者张小玲 作为粤港澳大湾区投资热土的标杆区域，龙华区以数字化转型驱动营商环境迭代升 级。龙华区面向辖区"四上"企业革新推出的企业诉求服务办理平台，通过全链条跟踪、穿透式督办、闭 环式管理三大机制革新，确保企业诉求都得到及时有效解决，为区域经济高质量发展注入强劲动能。 2024年，龙华区新增商事主体超7.2万家，总部企业10家，上市公司累计达39家，企业"用脚投票"印证 了营商环境的持续提升。 "三位一体"重构服务模式 引领营商服务再升级 龙华区一企业反映企业园区内大王椰树落叶堆积近两年，希望能协调解决处理。此事反映到企业诉求服 务办理平台，平台受理问题后，将落叶处理问题分拨、转派给相关职能部门处理，并提出5日处理办结 时限要求。相关职能部门接到问题后立即开展现场核实，发现园区院内大王椰树落叶堆积面积达近百平 方米，并找出迟迟没有处理的原因。最后相关职能部门4天内将所有落叶清扫干净，并将办结结果反馈 到平台。困扰企业近两年的落叶问题终于得到解决，平台根据办理情况给出"红榜"评价，并在每月定期 通报中给予了满意评价。 为破解传统政务服务"多头受理、监管模糊、评价缺失"等痛点，龙华区工信局依托区政务办公平 ...

Core Insights - Hangzhou has launched its first unmanned smart government service hall, utilizing the "Shangxinbao" intelligent government system and "Shangxinban·Yun Window" platform to enhance service efficiency and accessibility [1][2] Group 1: Unmanned Smart Government Hall - The unmanned smart government hall in Hangzhou's Qianjiang New City is designed to provide services without human staff, leveraging AI technology for guidance and pre-approval processes [1] - The hall features an intelligent guiding robot named "Xinbao," which can understand both voice and text inputs, providing quick responses to user inquiries [1] - The integration of the DeepSeek large model has improved the AI assistant's ability to accurately interpret user needs and provide relevant information [1] Group 2: Service Efficiency and Coverage - The average daily transaction volume at the government service center in Shangcheng District exceeds 2,600, with a significant portion related to business registration [2] - The "Yun Window" machine covers the entire process from consultation to evaluation, allowing users to submit necessary documents for AI-assisted pre-review [2] - The AI assistant can instantly identify missing documents and notify users, streamlining the application process [2] Group 3: Business Environment Enhancement - The choice of Qianjiang New City for the unmanned hall is strategic, as it houses 86 office buildings and over 4,200 companies, indicating a high demand for basic government services [3] - The introduction of AI in government services aims to improve the business environment and reduce the need for human resources at traditional service windows [3] - A "one-click connection" feature allows users to reach government staff via video for assistance with issues that the AI cannot resolve [3]