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海尔智家:完善用户投诉响应与管理机制| 2025华夏ESG实践品质甄选案例
Hua Xia Shi Bao· 2025-09-24 09:40
海尔智家创立量子小店模式,聚焦用户家生活场景服务,建立以社区用户为中心、由售后服务网点到销 售服务、线上及线下一站式、多渠道融合的服务新模式,解决用户家电清洗、水电路改造、家政清洁等 居家多样化的定制需求。 海尔智家建立并逐步完善用户投诉响应与管理机制,利用数字化工具,保证客户需求秒级响应,并根据 客户痛点持续升级投诉响应流程与机制。2024 年,公司接获66,212 条关于产品及服务的投诉,投诉结 案率及投诉解决满意率均为 100%。 文/华夏ESG观察联盟 企业介绍 海尔智家股份有限公司(简称"海尔智家"),是海尔集团子公司之一,承接海尔集团三大板块之一 的"智慧住居"赛道,前身为青岛海尔股份有限公司,其历史可追溯至1984年成立的青岛电冰箱总厂。公 司于1993年在上海证券交易所A股上市,2018年在德国法兰克福中欧国际交易所D股上市,2020年在香 港联交所H股上市,实现"A+D+H "全球资本市场布局。海尔智家全球拥有10万+员工,其中外籍员工超 1/3。 实践案例 2024年,海尔智家国内运营区的全部工厂、海尔 Europe 全部工厂均通过ISO 9001质量管理体系认证, 46家国内运营区工厂通 ...
长虹美菱股价连续3天下跌累计跌幅5.4%,南方基金旗下1只基金持103.34万股,浮亏损失42.37万元
Xin Lang Cai Jing· 2025-09-22 07:23
南方中小盘成长股票A(000326)成立日期2015年10月28日,最新规模2.77亿。今年以来收益10.14%, 同类排名3544/4222;近一年收益35.72%,同类排名2950/3813;成立以来收益93.9%。 南方中小盘成长股票A(000326)基金经理为吴剑毅。 9月22日,长虹美菱跌2.97%,截至发稿,报7.18元/股,成交1.55亿元,换手率2.45%,总市值73.95亿 元。长虹美菱股价已经连续3天下跌,区间累计跌幅5.4%。 资料显示,长虹美菱股份有限公司位于安徽省合肥市经济技术开发区莲花路2163号,成立日期1996年11 月18日,上市日期1993年10月18日,公司主营业务涉及制冷电器、空调器、洗衣机、电脑数控注塑机、 电脑热水器、塑料制品、包装品及装饰品制造,经营自产产品及技术出口业务及本企业所需原辅材料、 机械设备、仪器仪表及技术进出口业务,百货销售、运输。主营业务收入构成为:空调64.05%,冰箱、 冰柜25.15%,洗衣机5.76%,厨卫产品及小家电3.87%,其他(补充)0.76%,其他产品0.41%。 从基金十大重仓股角度 数据显示,南方基金旗下1只基金重仓长虹美菱。 ...
海尔集团:构建AI时代的智能交互生态
Bei Ke Cai Jing· 2025-09-22 05:41
2005年,海尔创始人、海尔集团董事局名誉主席张瑞敏首次提出人单合一模式。在大会上,张瑞敏提出 了对人单合一模式下组织创新的期待,当企业蜕变为生态,每个人都是自主创客,便不再是被动的"工 具人"与"燃料",而是主动创造的"火种"。人单合一不是一个终点,而是一个进程。它不仅在二十年间 完成了从1.0到2.0的迭代,更指向未来在人工智能时代的持续融合与引领。 在论坛现场,海尔集团智慧住居、大健康、数字经济三大产业生态分享了人单合一2.0的最新实践成 果。其中,以三筒洗衣机为例,经过8000多万次交互,上市7天预约8.8万台,目前已交付近20万台。目 前,卡奥斯工业互联网平台链接90万家企业,覆盖20大行业,汇聚30多万个开发者,连接5000多家生态 伙伴。 新京报贝壳财经讯(记者陈维城)9月21日消息,在第九届人单合一模式引领论坛上,海尔集团董事局 主席、首席执行官周云杰指出,二十年间,从消费互联网风起,到人工智能云涌,人单合一持续进化, 实现了从1.0到2.0的跃迁。人工智能呼啸而来,人单合一"自组织"是适应人工智能时代的"智能组织"。 面对"融合"成为主要特征的新一代技术革命,面对虚拟与现实合一的"镜像世界" ...
美的集团9月19日耗资约2亿元回购约269.22万股A股
Zhi Tong Cai Jing· 2025-09-19 14:29
美的集团(000333)(00300)公布,2025年9月19日耗资约2亿元回购约269.22万股A股股份。 ...
调研速递|海信家电接受公司投资者等多家调研,回应股价相关要点
Xin Lang Cai Jing· 2025-09-19 11:09
Group 1 - The core viewpoint of the news is that despite the decent performance of Hisense Home Appliances Group Co., Ltd., its stock price has significantly underperformed compared to the market, leading to concerns from investors about the company's market value management [1] - The investor relations activity was an earnings briefing held on September 19, 2025, where the management addressed investor concerns regarding the stock price decline of over 26% since the beginning of the year, contrasting with the market's rise of over 20% [1] - Investors suggested measures such as using financial resources for share buybacks to enhance stock prices and directly benefit investors, highlighting a perceived deficiency in the company's market value management [1] Group 2 - The management responded that stock price fluctuations are influenced by various factors, including capital market trends, macroeconomic conditions, and industry changes, emphasizing the company's stable operational status [1] - The management also mentioned ongoing efforts to optimize governance systems and their commitment to maintaining investor rights and enhancing market confidence through various means [1]
美的集团等在佛山新设创投合伙企业
人民财讯9月17日电,企查查APP显示,近日,佛山佛高战新创业投资合伙企业(有限合伙)成立,出资额 约2亿元,经营范围包含:创业投资(限投资未上市企业)。企查查股权穿透显示,该企业由美的集团 (000333)旗下美的创业投资管理有限公司等共同出资。 ...
星徽股份:公司电商板块主营智能小家电、电源类产品,电源类主要产品包含移动电源、充电器
Mei Ri Jing Ji Xin Wen· 2025-09-16 10:25
Group 1 - The company, Xinghui Co., Ltd. (300464.SZ), confirmed on September 16 that it does not produce or sell energy storage products [2] - The company's e-commerce segment primarily focuses on smart home appliances and power-related products [2] - The main products in the power category include mobile power banks and chargers [2]
调研速递|雪祺电气接受全体投资者调研,上半年营收净利情况引关注
Xin Lang Cai Jing· 2025-09-15 14:42
Core Viewpoint - Snow Qi Electric's performance in the first half of 2025 shows a decline in revenue but an increase in net profit, indicating a mixed financial outlook amid strategic adjustments and market challenges [2][3]. Financial Performance - In the first half of 2025, Snow Qi Electric achieved revenue of 896.57 million yuan, a decrease of 3.92% year-on-year, while net profit attributable to shareholders was 34.99 million yuan, with a growth of 13.70% after excluding share-based payment impacts [2]. - Domestic revenue accounted for 55.84% of total revenue at 500.68 million yuan, while overseas revenue grew by 20.91% to 395.90 million yuan, representing 44.16% of total revenue [2]. Profitability Analysis - The company's gross margin increased slightly by 0.21%, but net margin decreased by 0.35 percentage points due to a rise in expense ratios, particularly a 26.02% increase in sales expenses [3]. - The implementation of a restricted stock incentive plan led to amortized expenses of approximately 9.35 million yuan in the first half of the year, contributing to the net profit growth [3]. Accounts Receivable - As of June 30, 2025, accounts receivable stood at 387.98 million yuan, accounting for 18.16% of total assets, showing a decrease of 2.62% year-on-year [4]. - The proportion of accounts receivable over one year old is only 1.39%, indicating a stable collection situation with no significant overdue accounts [4]. Shareholder Actions - In April 2025, shareholders disclosed plans to reduce their stakes by 3% and 1%, respectively, which have since been completed without major impacts on the company's governance or operations [5]. Product Strategy - The company is experiencing a transition period, focusing on high-capacity refrigerators, with products over 500L increasing from 68% to 76% of the product mix [6]. - The company aims to enhance R&D and adjust product and customer structures while emphasizing overseas market expansion [6]. Strategic Acquisitions - The acquisition of Shengbang Electric, a long-time supplier, aims to extend the supply chain upstream, enhance component reliability, and reduce operational risks and costs [7]. Subsidiary Performance - Wuliang Intelligent, a high-tech enterprise, reported approximately 28 million yuan in revenue for PCBA products in the first half of 2025, with a focus on expanding into industrial and new energy sectors [8]. International Market Strategy - The company has sales in over 100 countries, with significant growth in South America, Asia, and North America, while adjusting strategies to address slight declines in the North American market [10].
雪祺电气(001387) - 2025年9月15日投资者关系活动记录表
2025-09-15 13:38
证券代码:001387 证券简称:雪祺电气 回复:截至6月末,公司应收账款38,798.27万元,占总资产比 例18.16%,同比2024年6月末,应收账款下降2.62%,根据账龄来看, 应收账款集中在一年以内,一年以上账龄应收账款占总体应收账款 余额1.39%,占归母净利润16.21%,占比较小。公司应收账款回款 正常,主要客户都能在约定的信用期内完成付款,公司对大客户的 信用政策整体保持稳定,未出现严重逾期情况。公司现行坏账计提 政策严格遵循企业会计准则及监管要求,结合行业特性与客户信用 状况制定,暂无调整坏账计提政策的计划。感谢您的关注与支持! 4、2025年上半年公司股东时乾中、志道投资分别减持3%和1% 股份,是否对公司前景有影响? 投资者关系活动记录表 编号:2025-005 投资者关系活动类别 ☐ 特定对象调研 ☐ 分析师会议 ☐ 媒体采访 业绩说明会 ☐ 新闻发布会 ☐ 路演活动 ☐ 现场参观 ☐ 其他(请文字说明其他活动内容) 参与单位名称及人员姓名 线上参与公司 2025 年安徽辖区上市公司投资者网上集体接待日活 动的全体投资者 时间 2025年9月15日 15:00-17:00 地点 公 ...
雪祺电气:公司自成立以来始终致力于为下游品牌商提供容积400L以上的大冰箱和商用展示柜等产品
Zheng Quan Ri Bao Wang· 2025-09-12 11:11
证券日报网讯雪祺电气(001387)9月12日在互动平台回答投资者提问时表示,从2024年下半年开始, 国家陆续出台了推动消费品以旧换新相关政策,对消费者购买冰箱等家电产品给予补贴。公司自成立以 来始终致力于为下游品牌商提供容积400L以上的大冰箱和商用展示柜等产品,坚持采用ODM模式,产 品直接销售至下游品牌商,客户通过线上线下(300959)多渠道进行终端销售。公司将持续关注相关政 策及市场动态,积极把握机遇,开拓国内外市场,努力提升经营业绩,以回报广大投资者。 ...