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820元机票改签费被收取2560元,法院判同程退一赔三
第一财经· 2025-12-31 15:26
封图 | AI生成 2025.12. 31 本文字数:697,阅读时长大约1分钟 来源 | 九派新闻 社交平台上,不少网友向吴女士留言,希望她出一期详细的维权攻略。"我本身是从事法务工作的, 对法律比较了解,后期有时间会出一篇详细攻略,从各种细节出发,教大家维权。" 微信编辑 | 苏小 第 一 财 经 持 续 追 踪 财 经 热 点 。 若 您 掌 握 公 司 动 态 、 行 业 趋 势 、 金 融 事 件 等 有 价 值 的 线 索 , 欢 迎 提 供 。 专 用 邮 箱 : bianjibu@yicai.com (注:我们会对线索进行核实。您的隐私将严格保密。) 推荐阅读 去年9月,吴女士(化姓)和丈夫在同程旅行APP上购买了两张从上海往返首尔的机票,出发当天因 故改签,事后发现平台收取的机票改签费2560元是实际费用820元的3倍。 吴女士和丈夫将同程旅行诉至法院,近日,法院认为同程旅行实际收取的改签费用与相应规则不符, 存在违约,二审判决同程旅行退一赔三,补偿吴女士夫妻8500元。 12月30日,吴女士表示,她对此判决并不满意,后续或将请求法院再次衡量同程旅行的行为定性问 题。 吴女士介绍,出发当天, ...
2026年ESG有何发展趋势?他们这样说
Xin Lang Cai Jing· 2025-12-31 14:50
登录新浪财经APP 搜索【信披】查看更多考评等级 施懿宸 中央财经大学绿色金融国际研究院副院长、中财绿指首席经济学家 2025年作为中国ESG"知行合一"的元年,标志着行业从"披露数量"向"披露质量"、从"政策驱动"向"市场 驱动"的关键转折。企业需聚焦生物多样性、供应链等短板,投资者可依托绿色指数捕捉长期价值,而 政策则需在合规要求与企业生存间找到平衡,共同推动ESG成为"综合价值驱动"的核心力量。 目前,中国企业ESG实践的结构性短板第一在于生物多样性披露严重不足(无专章、数据零散,无法统 计);第二,范围三碳足迹披露率不足15%,供应链协同难度大;第三,社会议题薄弱,女性董事占比 (仅8%企业达标)、劳工权益(禁止强制劳动)与国际标准差距显著,仅少数企业(平安、携程)有 女性员工保障措施(如冻卵、育婴假);第四,供应链ESG管理浅,因行业内卷转嫁成本,劳工与环保 标准妥协。未来3-5年中国ESG趋势标准将向ISSB"双重实质性"(ESG实质性+财务实质性)趋同,行业 从"政策驱动"转向"市场驱动"。 郭沛源 商道咨询首席专家、商道融绿董事长 胡建宇 德勤中国可持续发展与新兴技术鉴证业务主管合伙人 符合要 ...
携程发布《2025中国入境游年度报告》:免签国家订单增幅达153% “深度中国游”开启黄金时代
12月31日,携程发布《2025中国入境游年度报告》(以下简称"报告"),数据显示,2025年前三季度入境游预订已经实现了100%的增长,来自免签国家的 订单增幅平均高达153%。这一系列数据不仅标志着行业全面复苏,更显示出中国正加速向"十五五"规划建议中提出的"旅游强国"目标迈进。 此外,报告基于携程平台数据,进一步洞察了入境游客的行为偏好。地理距离成为影响停留时长的核心变量,亚洲等临近客源地的游客多以4-7天的中短途 旅行为主,而来自大洋洲等南半球的旅客则更倾向于7天以上的深度游。 气候、特定国际长假、国际大型会展和演出赛事等,是决定何时来华的关键。春季(4月)与秋季(10月)是海外游客最偏爱的到访窗口,其中10月更是各 大热门客源国的入境高峰。在行程规划上,"提前囤货"特征明显,亚洲、欧洲及澳新地区的游客普遍习惯提前半个月以上预订入境行程。 从"打卡地标"到"极致体验" 海外游客来中国玩什么?去什么城市玩?2025年的答案更加多元和深入。报告揭示了目的地"下沉"和"半径扩大"的新趋势。除了北京、上海、广州等传统门 户城市外,海外游客开始深入中国内陆,寻找独特的文化体验。 在宏观大盘强劲复苏的背景下,作为 ...
去哪儿旅行CEO陈刚:春节放假提前一天,新增子女陪伴假3天及生育福利
Xin Lang Cai Jing· 2025-12-31 05:13
Core Insights - The CEO of Qunar, Chen Gang, expressed anxiety over the rapid changes in the world, particularly due to AI advancements, and emphasized the need to focus on the company's core business model of "lower prices" and "better service" [1][5] AI Development - Qunar has established an AI Lab to explore possibilities for consumer (C-end), business (B-end), and app applications, indicating a strong commitment to AI innovation [1][6] - The company plans to maintain enthusiasm for AI in 2026 and continue exploring its potential [1][6] Service and Quality Focus - Over the past two years, Qunar has built two lines focused on service and quality, with significant improvements noted in their user service center and quality system [3][7] - The goal for 2026 is to achieve service branding based on adequate service quality, moving beyond just operational details [3][7] Employee Welfare Initiatives - Qunar announced an early start to the Spring Festival holiday on February 14, and employees with suitable home conditions can work from home for two months during the holiday [5][8] - The company will continue its flexible working model on Wednesdays and Fridays, along with benefits such as three days of child companionship leave and a 50,000 yuan childbirth bonus [5][8]
2026跨年新趋势
Huan Qiu Wang· 2025-12-31 05:06
Group 1 - The core viewpoint of the articles highlights the increasing popularity of unique and immersive experiences for New Year's celebrations, with a significant rise in searches for related activities and destinations [1][3][4] - There is a notable surge in interest for cross-year activities, with searches for "New Year fireworks shows," "New Year concerts," and "New Year camping" increasing by over 500% [1] - Popular destinations for New Year's travel include theme parks like Shanghai Disneyland and Beijing Universal Resort, as well as traditional sites like Suzhou Hanshan Temple and Hangzhou Lingyin Temple, which saw an overall attention increase of over 80% [1] Group 2 - Warm destinations such as Hainan and Yunnan are leading the family winter escape market, with significant growth in flight bookings to cities in the Greater Bay Area, particularly a 2.2 times increase in ticket volume for Jieyang [2] - Emerging travel trends show a preference for unique experiences, such as midnight boat rides and themed accommodations, with searches for "Guangzhou Pearl River night cruise tickets" rising by 169% [3] - Non-traditional accommodations are gaining traction, with searches for "New Year hotels" increasing by 189%, and specific mountain top hotels seeing a 397% rise in search volume [4] Group 3 - Short-distance micro-vacations are becoming a popular choice, with significant increases in hotel bookings in smaller cities, such as a fivefold increase in bookings in places like Hangzhou Chun'an [5] - The inbound tourism market is experiencing strong growth, with hotel search heat for inbound travel increasing by over 150%, particularly in cities like Shanghai, Guangzhou, and Beijing [5] - For outbound travel, popular destinations include South Korea, Thailand, and Singapore, with average ticket prices for flights to South Korea being 43% lower than during the Spring Festival [6]
“请3休8”拼假点燃元旦旅游热,“冰雪游、避寒游”成主流
Nan Fang Du Shi Bao· 2025-12-31 03:39
Core Insights - The New Year's holiday in 2026 is expected to significantly boost tourism demand, driven by the "take 3 days off and rest for 8" strategy, which has ignited consumer enthusiasm for travel [1][3] - The tourism market is experiencing unprecedented activity, with trends showing deeper, personalized, and quality-focused travel experiences [1][3] Travel Trends - The "take 3 days off and rest for 8" strategy has extended the holiday period, creating opportunities for long-distance travel and deep vacations, leading to a surge in market activity [3] - Tourists are increasingly opting for both short trips within a 100-300 km radius and longer international trips, reflecting a blend of domestic and international travel patterns [1][3] Market Dynamics - The travel market has seen a 10% increase in average spending per customer and a 9% increase in the number of items purchased compared to last year [3] - The proportion of cross-province hotel bookings is expected to exceed 50%, indicating a shift towards longer stays and immersive vacation experiences [4] Transportation Insights - Train and flight bookings have surged, with train ticket searches increasing by 303% compared to the same period last year, highlighting the pressure on transportation systems [4][5] - Air travel demand has more than doubled compared to last year, with popular routes reflecting a strong north-south travel pattern [5] Destination Highlights - Northern destinations like Harbin are experiencing a boom in winter tourism, with significant interest in ice and snow activities [7][9] - Southern cities such as Sanya and Guangzhou are popular among northern tourists seeking warmer climates, with flight bookings to these destinations increasing by 36% [10][12] Emerging Destinations - New and unique destinations are gaining popularity, such as Kaifeng and Jingdezhen, which attract visitors with immersive cultural experiences [13] - Cities like Qingyuan and Meishan are becoming ideal choices for short getaways due to their proximity to major urban centers and rich natural resources [13] Consumer Behavior - The desire for "ceremonial" experiences during the New Year is driving diverse consumption patterns, with events like New Year's concerts significantly boosting local tourism [15][16] - Younger generations, particularly those born after 2005, are showing the fastest growth in travel bookings, indicating a strong potential market [17]
2025年前三季度携程入境游预订量同比增长超100%
Bei Jing Shang Bao· 2025-12-30 13:49
(文章来源:北京商报) 北京商报讯(记者吴其芸)12月30日,携程集团正式发布的《推门见世界:携程2025年度友好报告》显 示,为了提升海外游客的"抵达"与"体验"质量,携程在2025年推出"免费城市入境游"及"Taste of China"沉浸式餐厅等创新服务,让远道而来的客人在落地第一刻即能体验真实、友好的中国。2025年前 三季度携程入境游预订量同比增长超过100%。 在工作场景方面,携程持续推行混合办公制度。三年来,累计有63万人次选择在家办公,节省125万通 勤时间。此外,携程内部将继续实行春节返乡客服人员居家办公政策,该政策面向所有工作地在中国大 陆地区的一线客服员工,在春节前后两个月时间内,自主选择返乡办公时间。今年"友好"更进一步,将 允许办公地同城远郊员工申请。 在行业端,携程致力于与合作伙伴并肩前行。报告披露,携程设立了10亿元旅游创新基金,旨在支持全 球范围内的行业创新项目。2025年,该基金向20个全球创新项目发放了1000万奖金。数据表明,这些项 目平均带动目的地订单增长51%,搜索量增长42%,有效激发了市场活力。 ...
携程报告:旅行决策进入“双引擎”时代 多维数据诠释“友好”力量
Zheng Quan Ri Bao Wang· 2025-12-30 10:15
本报讯 (记者梁傲男)12月29日,携程发布《2025携程旅行决策双引擎洞察报告》,通过分析携程搜 索与问道全年超百亿次服务数据,揭示了一个鲜明趋势:旅行决策的核心,正从冰冷的地理坐标,转向 温热的情感需求。一场由"搜索引擎+AI对话"双引擎驱动的旅行革命,已然到来。 携程供图 报告数据显示,2025年,在搜索中使用AI规划旅行的用户比例同比提升270%,而深度使用AI问答产 品"问道"的用户规模更是同比增长367%。旅行已从单纯的信息查询,演进为情绪调节与生活延伸的重 要方式。搜索框负责解决"是什么",AI对话框开始回应"如何更好"。 另外,携程集团发布的《推门见世界:携程2025年度友好报告》,披露了过去一年携程在推动全球文化 交融、行业创新共建、ESG可持续发展及职场友好环境构建等方面的关键成果与数据。 报告显示,携程在低碳战略与构建多元包容职场方面取得显著成效,并以"友好"为核心资产,连接用 户、行业与员工,共同推开通往未来的大门。值得一提的是,已实行三年的"春节返乡办公政策",2026 年将再度将范围扩大至同城远郊一线客服,近千名员工将享受长达两个月的返乡办公福利。 携程集团CEO孙洁表示:"每一分 ...
Airbnb爱彼迎2026趋势词条已更新:走向户外、奔赴世界杯、复刻达人同款
Xin Lang Cai Jing· 2025-12-30 09:45
北京2025年12月23日 /美通社/ -- 2025年,Airbnb爱彼迎见证了中国旅行者住进全球近5,000个城市与城 镇,浏览爱彼迎房源超600万套[1]。他们探索世界的半径飞速扩大,旅行足迹跨越山海。展望2026年, 中国旅行者探索世界的热情将继续延伸,从广为人知的名城地标,深入山海腹地、街巷深处。 爱彼迎数据显示,中国用户规划2026年出境游行程,搜索热度猛涨的十大新兴目的地分属意大利撒丁 岛、克罗地亚斯普利特、法国瓦尔省、西班牙白色海岸、马来西亚兰卡威、意大利米兰、埃及开罗、意 大利特伦蒂诺-上阿迪杰、法国上萨瓦省,以及澳大利亚霍巴特[2],分散、小众的滨海城市及历史古城 将成为新宠。深入自然的户外探索、大型体育与文化盛事,以及被达人"种草"的灵感出行,成为国人出 境游的三大驱动力。 "户外热"席卷全球,住进国家公园及自然腹地 旅行不仅关于看世界,更是年轻人融入兴趣圈层的深度体验。那些与自己志同道合的达人们分享在社交 媒体平台的真实体验,正成为年轻旅行者规划下一站旅程的灵感指南。来自不同兴趣圈层的资深旅行达 人分享了他们心中向往的2026年必去目的地,以及通过爱彼迎探索这些目的地的理想方式,先睹为 ...
中国邮政储蓄银行卡首绑携程旅行领298元优惠券礼包活动细则
Jin Tou Wang· 2025-12-30 02:27
2.活动对象 中国邮政储蓄银行卡持卡用户(以下简称"用户")。 3.活动内容 活动期间,用户通过邮储银行(601658)手机银行APP或信用卡APP渠道,通过"一键绑卡"功能,首次 将中国邮政储蓄银行卡绑定携程旅行平台,成功完成绑卡后,有机会获得携程旅行298元优惠券礼包, 用户无需手动领取,权益直接发放至银行预留手机号注册的携程账户中。活动期间权益名额借记卡、信 用卡合计不少于500万个,名额有限,先到先得,用完即止,同一用户借记卡、信用卡各限享一次活动 优惠。 一、活动内容 1.活动时间 2025年08月01日-2025年12月31日,每日0点起。 ...