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成都通报“50升油箱加67.96升汽油”事件调查结果
新浪财经· 2025-08-28 08:56
Core Viewpoint - The investigation revealed that a consumer was overcharged for fuel due to a malfunction in the fuel dispenser, which led to a duplicate billing of 27.18 liters, resulting in a total charge of 67.96 liters instead of the actual 40.78 liters [4][9]. Group 1: Preliminary Situation - On August 9, a consumer reported a dispute at the Tianshan gas station after being charged for more fuel than the tank's capacity [3]. - The gas station sealed the involved fuel dispenser for further investigation, and the consumer received a preliminary compensation on August 12 [3]. - The local market supervision authority initiated an investigation after receiving the consumer's complaint and conducted a follow-up on August 20 [3]. Group 2: Investigation Findings - The investigation confirmed that the consumer was indeed overcharged by 200 yuan due to a malfunction in the fuel dispenser's software and hardware [4]. - The fuel dispenser was found to be compliant with measurement standards, and no tampering was detected [5][6]. - Staff at the gas station were not found to have engaged in any improper operational behavior during the transaction [7]. - Tests conducted on the vehicle confirmed that its fuel tank capacity was consistent with the manufacturer's specifications, ruling out the possibility of an oversized tank [8]. - Data analysis revealed that the fuel dispenser erroneously added the previous transaction's volume to the current one, leading to the overcharge [9]. Group 3: Next Steps - The market supervision authority will require the gas station to implement comprehensive corrective measures, publicly apologize to consumers, and improve service quality [10]. - There will be an emphasis on enhancing supervision and complaint mechanisms to better protect consumer rights [10].
中石油一分公司致歉
Bei Jing Ri Bao Ke Hu Duan· 2025-08-28 08:48
【#中石油一分公司致歉#】#50升油箱加67.96升汽油调查结果# 中石油四川成都销售分公司2025年8月28 日发布情况说明:近日,有客户反映成都高新天山加油站"50升油箱被加了67.96升汽油"问题,引发社 会关注。我们对此事给客户带来不好的消费体验诚恳致歉,对社会各界的监督表示感谢。事发当日,我 公司在民警见证下立即封存涉事加油枪备查,并对该站其他加油机进行全面排查。积极与客户沟通、达 成谅解,认真配合市场监管部门调查。8月28日,高新区市场监督管理局发布情况通报指出,车主反映 被多收费的情况属实,其原因初步判定为加油机设备软硬件及信息交互故障而导致重复计费,未发现工 作人员存在异常操作行为。针对管理和服务方面存在的问题,我公司将严格落实市场监管部门工作要 求,切实整改,认真履行主体责任,持续加强设备管理,优化服务响应机制,强化员工培训,提升服务 质量,全力保障消费者合法权益。再次感谢社会各界关注和媒体监督。 (视频来源:环视频) ...
“50升油箱被加67.96升汽油”,成都通报调查结果
Guan Cha Zhe Wang· 2025-08-28 08:38
Core Viewpoint - A car owner reported being overcharged at a gas station in Chengdu, where a 50-liter fuel tank was charged for 67.96 liters of gasoline, leading to widespread attention and subsequent investigations [1][3]. Group 1: Incident Overview - The incident occurred on August 9, when the car owner filled up at the China National Petroleum Corporation (CNPC) gas station, resulting in a dispute over the charge [4]. - The gas station initially refused to acknowledge the discrepancy, prompting the car owner to file complaints with multiple departments [1][4]. - Following the complaints, the gas station's fuel pump was sealed, and the owner received a refund three days later [1][4]. Group 2: Investigation Findings - The Chengdu High-tech Zone Market Supervision Administration confirmed the overcharging was valid, attributing it to a malfunction in the gas pump's software and hardware, which caused repeated billing [3][6]. - The gas pump in question had recorded 2,863 transactions since its last calibration on June 5, 2025, with only the disputed transaction showing data transmission errors [3][7]. - Investigations revealed that the actual amount of gasoline dispensed was 40.78 liters, while the system erroneously charged for 67.96 liters due to a data overlap from a previous transaction [7]. Group 3: Future Measures - The Chengdu High-tech Zone Market Supervision Administration will require CNPC to implement comprehensive reforms, publicly apologize to consumers, and enhance service quality [8]. - There will be an emphasis on improving supervision and complaint mechanisms to better protect consumer rights [8].
“50升油箱被加了67.96升油”,调查结果公布
Xin Lang Cai Jing· 2025-08-28 08:38
Core Viewpoint - The investigation confirmed that a car owner was overcharged for gasoline due to a malfunction in the fuel dispenser, which resulted in a duplicate billing of 27.18 liters, leading to a total charge of 67.96 liters instead of the actual 40.78 liters filled [2][3]. Investigation Summary - The initial complaint was made on August 9, 2023, when the car owner reported a dispute at the Tianshan gas station, which was followed by a series of investigations and communications with regulatory authorities [1]. - The Chengdu High-tech Zone Market Supervision Bureau conducted a thorough investigation from August 20 to August 27, involving multiple expert institutions to assess the situation [2]. - The fuel dispenser's key components were found to be intact and compliant with regulations, with no evidence of tampering or intentional misconduct by the gas station staff [2][3]. - The investigation included tests on the vehicle's fuel tank capacity, confirming it was consistent with the manufacturer's specifications of 50 liters [3]. - The malfunction was traced back to a software and hardware issue in the fuel dispenser, which caused the erroneous billing [3]. Next Steps - The Chengdu High-tech Zone Market Supervision Bureau will require the China National Petroleum Corporation (CNPC) to implement comprehensive corrective measures, publicly apologize to consumers, and improve service quality [3].
“50升油箱加67.96升汽油”,成都通报调查结果
第一财经· 2025-08-28 08:35
Core Viewpoint - The investigation revealed that a car owner was overcharged for fuel due to a malfunction in the fuel dispenser, leading to a double charge of 200 yuan for a transaction that should have been 40.78 liters instead of 67.96 liters [1][2]. Group 1: Preliminary Situation - On August 9, a car owner reported a dispute at the Tianshan gas station after being charged for 67.96 liters of fuel for a 50-liter tank, prompting police involvement and subsequent investigation [1]. - The gas station sealed the involved fuel dispenser, and the local market supervision authority began an investigation after receiving a complaint on August 11 [1]. - The gas station provided initial compensation to the car owner, and follow-up communications confirmed the dispute was resolved by August 17 [1]. Group 2: Investigation Findings - The investigation confirmed the car owner's complaint of being overcharged by 200 yuan, attributed to a software and hardware malfunction in the fuel dispenser [2]. - Key components of the fuel dispenser were found to be intact and compliant with measurement standards, with no evidence of tampering or intentional misconduct by the gas station staff [2]. - Tests conducted on the vehicle confirmed that the fuel tank's capacity was consistent with its rated 50 liters, ruling out the possibility of an oversized tank [2]. - Data analysis revealed that the fuel dispenser erroneously added the previous transaction's volume to the current one, resulting in the overcharge [2]. Group 3: Next Steps - The market supervision authority will require the gas station to implement comprehensive corrective measures, publicly apologize to consumers, and improve service quality [3]. - There will be an emphasis on enhancing supervision and management, improving complaint mechanisms, and addressing public concerns to protect consumer rights [3].
成都通报“50升油箱加67.96升汽油”事件调查结果:情况属实,系设备故障
Zhong Guo Xin Wen Wang· 2025-08-28 08:31
Group 1 - The core issue involves a complaint from a car owner regarding being charged for 67.96 liters of gasoline for a 50-liter fuel tank, leading to an investigation by the Chengdu High-tech Zone Market Supervision Administration [1][2] - The investigation confirmed that the car owner was overcharged by 200 yuan due to a malfunction in the fuel dispenser's software and hardware, which caused a duplicate billing [3][7] - The Chengdu High-tech Zone Market Supervision Administration will require the China National Petroleum Corporation (CNPC) to implement comprehensive rectifications and publicly apologize to consumers [7] Group 2 - The fuel dispenser's key components were found to be intact and compliant with measurement standards, with no evidence of tampering or intentional inaccuracies [4] - Investigators did not find any abnormal operational behavior from the staff at the gas station during the incident [5] - Tests conducted on the vehicle confirmed that its fuel tank capacity was consistent with the manufacturer's specifications, ruling out the possibility of an oversized tank [6]
车主反映50升油箱被加了67.96升汽油 官方再通报
Mei Ri Jing Ji Xin Wen· 2025-08-28 08:31
Group 1 - The incident involved a car owner who reported being charged for 67.96 liters of gasoline despite having a 50-liter fuel tank, leading to a consumer dispute at the Tianshan gas station [1][2] - The investigation confirmed that the car owner was overcharged by 200 yuan, attributed to a malfunction in the gas pump's software and hardware, causing duplicate billing [2][5] - The gas pump's key components were found to be intact and compliant with measurement standards, with no evidence of tampering or operational misconduct by the gas station staff [3][4] Group 2 - Tests conducted on the vehicle confirmed that its fuel tank capacity was consistent with the manufacturer's specifications, ruling out the possibility of an oversized tank [4] - The investigation revealed that the gas pump's system erroneously added the previous transaction's volume of 27.18 liters to the current transaction, resulting in the overcharge [5] - The Chengdu High-tech Zone Market Supervision Administration plans to enforce comprehensive rectifications at the gas station, including public apologies and improvements in service quality [5][6]
走进雅下水电工程旁的边陲小城
Huan Qiu Wang· 2025-08-27 22:54
【环球时报综合报道】烈日下,车辆蜿蜒驶入扎墨公路(从西藏林芝市波密县扎木镇到墨脱县城),转 弯处突然排起长龙,司机摇下车窗说:"大车在拐弯,要堵上好一会儿。"这是我们环球网采访组随车队 进入墨脱时遇到的第一幕。今年7月,雅鲁藏布江下游水电工程(简称"雅下水电工程")开工仪式在林 芝市举行。这一世纪工程的启动,意味着墨脱的发展迎来新的契机。作为中国最后一个通公路的县城, 墨脱过去长期因交通受限而与外界几近隔绝,而如今伴随着上述重大工程的实施,这片高原秘境正获得 前所未有的发展动力。 墨脱,藏语意为"莲花秘境"。该县位于西藏东南部,地处喜马拉雅山脉东段南麓、雅鲁藏布江中下游。 2013年贯通运营的扎墨公路,让墨脱与外界紧紧相连。随着雅下水电工程的开工,当地更加热闹起 来。"没有通路以前,这里的人都是靠人驮马拉翻越嘎隆拉山,冬天下雪更难,几乎就不出去了。"中国 石油西藏销售林芝分公司副总经理戴宇娜回忆说,过去离开墨脱要花上两天两夜,如今只需几个小时。 扎墨公路上,挤满了外地游客的车。有人趁机下车拍照,远处是雅鲁藏布江大拐弯,近处摊位上摆着柠 檬、松茸和茶叶。有商贩笑着说:"这几年游客多了,我们的生意也好做了。"沿途 ...
中国石油内蒙古呼伦贝尔销售分公司:一张A4纸撬动加油站服务“主动变”
Xin Lang Cai Jing· 2025-08-26 04:36
Core Viewpoint - The article highlights the effective implementation of the "Oil Benefit Double Wallet" campaign by the management team in Zhalantun, aiming to deliver tangible benefits to car owners while enhancing service at gas stations [1] Group 1: Campaign Implementation - The Zhalantun management team actively sought ways to ensure the "Oil Benefit Double Wallet" campaign was effectively executed, focusing on delivering real benefits to car owners [1] - The campaign includes a promotional offer where customers can receive a glass water and fuel vouchers for 30 yuan, with a more attractive option available for 84 yuan [1] Group 2: Service Transformation - The gas station employees transitioned from a passive approach of waiting for inquiries to a proactive strategy of actively informing customers about the promotional offers [1] - The use of an A4 paper to communicate the campaign details has proven effective, allowing employees to engage with customers and encourage them to take advantage of the offers [1] - This shift in service approach has resulted in positive customer feedback, with many expressing appreciation for the reminders about the useful discounts [1]
中国石油山东济南销售分公司:开展会计法学习,筑牢合规根基
Qi Lu Wan Bao· 2025-08-26 03:06
会上,张志鹏总会计师带领与会人员逐章逐条深入研读,重点剖析新旧条款的显著变化,特别是针对强 化会计监督、压实主体责任、规范会计行为、加大违法惩戒力度等关键修订内容进行了系统讲解。他结 合行业特性和公司实际运营,阐释了新法对公司会计核算、信息披露及内部控制的风险把控,为财务人 员精准把握法规精髓提供了清晰指引。 总会计师张志鹏亲自主持并领学,强调此次学习是适应国家法规新要求、夯实公司财务工作基石的迫切 任务。 在集体学习的基础上,各岗位结合日常工作中遇到的天然气暂估、加油卡对账、资产调拨、加油站交接 油品损耗处理、税务衔接及风险防控等具体疑难问题踊跃发言。张志鹏总会计师凭借深厚的专业积累和 丰富的实践经验,对每一个问题进行了耐心细致的解答,并分享了合规高效的实务操作思路。 为全面提升财务管理水平,规范会计核算,强化依法合规意识,2025年8月4日,济南公司组织财务部全 体人员开展新修订《中华人民共和国会计法》专题学习会。主要目的是规范会计行为,强化会计监督与 责任意识,提升会计管理水平。 围绕下一步工作,张志鹏总会计师要求:学习新《会计法》不能仅仅停留在理论层面,更要落实到实际 行动中。我们可以通过参加专业培训 ...